Comments on: How To: Upload Firmware to a Polycom Unit

By: mark walter

mark walter — Mon, 14 Nov 2011 22:23:29 +0000

If you could supply FTP connectino info.. Thanks in advance

Next, you will want to download the Polycom Firmware and Bootrom Files from the VoIP Supply FTP website.

If you don’t have credentials, and you bought the end point from us, then give us a call or shoot us an email and we will be glad to grant you access.

By: Rain

Rain — Sat, 11 Jun 2011 22:57:41 +0000

I tried calling Polycom and was referred to the reseller of the device or else they are gonna charge me.

However I called my provider and was able to update it by using an ftp server.

Here’s the link.
http://voipsetup.100webspace.net/ipphone.php?afiles=updatePolycomFirmware.php

If the page timed out , just refresh it

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By: jonny

jonny — Wed, 20 Jan 2010 13:05:58 +0000

i have a little problem… i hope that you can help me.
i follow all the steps to send the firmware, but t doens’t do anything.
other thing.. in the TFTP server ip address i get “any” instead of an ip (numeric).
i think thats why it doesn’t work. can anyone help me out ?
thks.

By: Riaz

Riaz — Tue, 02 Sep 2008 15:48:38 +0000

I have been trying to use your method to upload firmaware on Polycom SountPoint IP 501 but it has been unable to find MACaddress.cfg… Can someone please help? What should I do?

By: Brian

Brian — Tue, 05 Aug 2008 21:11:53 +0000

TFTP – You can use IP HELPER to get across a router. It’s much easier to bring the phone over to your physical network and then update it, versus getting network engineers to update routers – or carry your laptop to the network in need….

Please note: Same Physical network CAN FAIL – here’s why:
Many people run these devices on different VLANs – which can be preconfigured on the unit, and you will not ever find your device simply because it woke up on VLAN2 when you are on VLAN1.

By: michael graves

michael graves — Wed, 23 Jul 2008 03:29:18 +0000

Kyle,

Good post! I’ve done this myself many times.

I too thought that TFTP had to be on the same subnet, and was not routeable. However, a couple of people who ought to know have corrected me on this recently. Are we sure that they absolutely must be on the same subnet?

Of course, when provisioning phones remotely you’d use FTP or HTTP over TFTP.