Last week, in Part 1 of this series, I posted about how great the 3CX phone system is and how feature rich it is. In addition to all the features that 3CX is known for, you can also add on modules to help solve your specific problems such as the 3CX Call Center and 3CX Hotel Module.
3CX Call Center Additional Features:
  • Advanced Real Time stats involved queues such as monitor live queue status and review number of callers in queue
  • Advanced Agent statistics such as time logged in and out of queue, number of calls answered/unanswered, average wait time
  • Call back feature – allows customers to hang up and retain their position in queue. Agent will call customer back when they are
3CX Windows-based phone system is quickly becoming one of the most popular IP PBX solutions available today. And why not? You don’t have to buy new hardware, you can run 3CX on just about any Windows machine.  3CX is easily scalable, you buy the license to cover your maximum number of concurrent calls with no recurring licenses to purchase (although upgrade insurance is recommended).
3CX phone system includes all the standard features you have come to expect from an IP PBX… call switching, routing, queing, presence, call waiting, caller ID, transfer, hold, 3 way calling, softphone ability and a fax server. 3CX is managed via a web console, making extension management a point-and-click event. Most importantly, when using 3CX, you can use any standard SIP …

For those of us who live strictly in the VoIP phone world RCA may not be a familiar name when it comes to product lines. Take a step back from the VoIP corner of the world and you see they are the largest manufacturer in the multi-line and DECT analog phone market. Within their family of analog phones they have a selection of innovative phones from multi line desktop phones to phones that are paired with a DECT handset and headset.

The two newest releases, RCA IP110 and RCA IP120, take a step out of the analog world and firmly into the VoIP phone world.

What Is It?

RCA IP110 RCA IP120