Author Profile

Recent posts by Angela on VoIP Insider

Achieving Superior Customer Service by Treating Every Call Like Mom’s Calling

“These days, when so much is done via email and online and can be impersonal too; it was very nice to speak with a person who genuinely cared about the service they were providing and the customer too.” – Maria Obradovic, Powerstone Property Management Office Manager.

The Background

powerstone_logoThe VoIP market is soaring with small to medium sized businesses and large enterprises with one-third leaving legacy phone systems and adopting a VoIP phone system. In today’s digital world, there are many advantages of a Voice over Internet-based foundation. From reduced costs, abundant features and interconnectivity; it is what companies are turning to for unified communications solutions to collaborate more effectively across teams and to …

AMHERST, NY – Western New York Technology company VoIP Supply, North America’s leading Voice over Internet Protocol solutions provider is inviting all Western New Yorker residents and businesses to drop off old electronics in a recycling program that will benefit Camp Good Days.

E Scrap for CampThe E-Scrap for Camp drive is in partnership with Sunnking Electronics Recycling who will make a monetary donation to Camp Good Days for every pound of old and unwanted electronics collected from VoIP Supply.

Camp Good Days and Special Times, commonly called “Camp Good Days”, is a residential summer camp which provides summer camping experiences for children, adults and families whose lives have been touched by cancer and other life challenges. Last year VoIP Supply’s recycling efforts contributed to a …

VoIP Supply MLK Day Of ServiceAMHERST, NY – In celebration of the life of Dr. Martin Luther King, Jr. VoIP Supply, North America’s leading Voice over Internet Protocol solutions provider mobilized employees for a MLK Day of Service at Compass House.

As a certified B Corp VoIP Supply is committed to helping the communities that they serve. The company’s employees put service before self and rolled up their sleeves to help beautify Compass House.

VoIP Supply MLK Day Of Service

Compass House BuffaloEvery year in the Western New York region hundreds of youth find themselves homeless due to abuse, neglect, family conflicts, and other issues. Thankfully many of these youth find their way to Compass House, a not-for-profit agency that provides safe shelter and other services to runaway and homeless youth in Western New York. Through Compass …

VoIP Supply LogoAMHERST, NY – VoIP Supply, North America’s leading Voice over Internet Protocol solutions provider answered the call from Teen Challenge and donated a series of phones to the community organization’s New England and New Jersey branch.

Teen ChallengeTeen Challenge provides adults, teens and families with effective and comprehensive solutions, clinical counseling, and life-coaching for drugs, alcohol, and other life-controlling problems in order to become productive members of society.

When VoIP Supply Marketing Supervisor Mary Cheney learned about the organizations need she jumped into action on behalf of the company. “VoIP Supply’s Refresh Program provided the company with a great opportunity to donate to Teen Challenge. Products from our Refresh Program are inspected, tested, upgraded and with the appropriate TLC from our specialists they come out as …

Digium Switchvox LogoReplace and Save! Replace an Avaya or Nortel system with Digium’s award-winning Switchvox UC solution and put significantly more profit in your pocket.

Who: All Select, Registered, DMR and Service Provider partners in the US, United Kingdom, France, Canada, Australia, New Zealand, LATAM, Caribbean, India, South Africa and the Middle East.

What: Receive an additional 10% off the US MSRP for selected Switchvox appliances or Switchvox software downloads when sold to replace an Avaya or Nortel system.

When: Offer valid on qualified products from VoIP Supply between January 1 – March 31, 2017.

How: All you have to do is call in to VoIP Supply and request the Avaya/Nortel Replacement Promotion and you will receive your additional discount instantly!!

Get all of the details here

Digium The Asterisk Company LogoThe Digium deal that you have to seize is here! Start your new year off with a new IP phone at a great price.  Get an instant $40 USD rebate on D45 IP phones while supplies last! Simply dial 1-800-398-8647 and mention the promotion to one of our VoIP Specialists at the time of purchase to receive your instant rebate.

The Digium D45 IP phone includes unprecedented HD Voice and plug-and-play deployment. With multiple line appearances, context sensitive soft keys, and advanced applications, you can access the information you need instantly. Digium’s phones also allow you to take full advantage of the flexibility and customization of Asterisk and Switchvox.

Digium D45 IP Phone

With voicemail, call log, contacts, phone status, user presence, parking and queue metrics, the Digium D45 …

VoIP Supply LogoAMHERST, NY – VoIP Supply, North America’s leading Voice over Internet Protocol solutions provider, has donated over 200 meals to the Buffalo City Mission.

VoIP Supply helped to answer the call to provide warm meals to those in need this winter by donating 249 meals to the Buffalo City Mission. The Mission’s vision is to restore hope to the homeless and hurting of Western New York by providing emergency shelter and nourishing meals to thousands of homeless men, women and children.

VoIP Supply is a certified B Corp that is passionate about helping the communities that they serve. Paula Griffo VoIP Supply President and CFO shared that the company’s mission is to build a great company, with great people who do great things. Griffo …

What the VoIP? There’s been big news in the Voice over Internet Protocol industry. Mary Cheney Marketing Supervisor at VoIP Supply, North America’s leading VoIP solutions provider covers the latest and greatest in the companies VoIP News Update series.

PaloSanto Solutions creator of Elastix shocked many when it was announced that 3CX has taken control of Elastix 5! The move is said to have happened so that the company could shift their focus to Cloud PBX and call center offerings. Elastix has over 100,000 installations worldwide and tens of thousands of monthly downloads. When additional announcements that Elastix 2.5 and Elastix 4 trainings would be shut down effective immediately the bright orange Elastix community seemed to be turning red as customers were shaken up. …

Acronyms are everywhere these days. Especially on social media with acronyms like BRB (be right back), LOL (laugh out loud), and DM (direct message). Acronyms can even pop up in the business world with clever terms like MTD (month to date), ETA (estimated time of arrival) and OOO (out of office).

When it comes to the VoIP world, you will see acronyms like DID (direct inward dialing), FXO (foreign exchange office), FXS (foreign exchange station) and more telecommunications terms.

But, knowing what VoIP terms stand for and knowing how they can help businesses and residential customers can be two different things! Luckily, we speak VoIP! In our new series, VoIPisms we are going to be demystifying common VoIP acronyms and terms from A to Z! …

NextCon16NextCon–Nextiva (www.nextiva.com), an industry-leading cloud communications company, awarded VoIP Supply North America’s leading Voice over Internet Protocol solutions provider, as their Eastern Region Direct Partner of the Year at NextCon16.

VoIP Supply Awarded Nextiva's Eastern Region Direct Partner of the Year at NextCon16

VoIP Supply and Nextiva have created a strong partnership which is grounded in helping businesses succeed. Nextiva’s commitment to businesses was showcased at NextCon. The breakthrough business conference drew over 1,500 attendees who were inspired by 50 speakers including Apple co-founder Steve Wozniak, former chief evangelist of Apple Guy Kawasaki and other high octane tech superstars at 40 sessions which focused on multiple tracks ranging from entrepreneurship, business development, sales, marketing, IT, customer service and more.

“Our mission at VoIP Supply is to build a great company, with great people, who do great …