The eZuce Store is now open to fulfill the hardware needs for users of eZuce, the open source virtualized communication platform built for the cloud.
To launch the store with sales support, eZuce partnered with VoIP Supply, North America’s leading supplier of VoIP solutions, to provide the communication equipment that eZuce does not offer.…
Throughout the month, I have been conducting a series of reviews of our most popular IP PBX’s. I spoke about 3CX, the Windows-based IP PBX software that entered into the arena in 2008 and is quickly growing. I also mentioned Elastix, which is an Asterisk-based platform that is still purely open-sourced which has been quickly gaining popularity, especially among the budget-conscious crowd. The capstone of my review is Switchvox by Digium. Switchvox, like Elastix, is an Asterisk-based platform which was developed by Four Loop Technologies and perfected by Digium in 2007.
Switchvox is a commercial version of Asterisk, so the source code is no longer open. Switchvox offers a polished, clean, and professional packaging of Asterisk amazement. VoIP Supply uses Switchvox as our…
3CX Windows-based phone system is quickly becoming one of the most popular IP PBX solutions available today. And why not? You don’t have to buy new hardware, you can run 3CX on just about any Windows machine. 3CX is easily scalable, you buy the license to cover your maximum number of concurrent calls with no recurring licenses to purchase (although upgrade insurance is recommended).
3CX phone system includes all the standard features you have come to expect from an IP PBX… call switching, routing, queing, presence, call waiting, caller ID, transfer, hold, 3 way calling, softphone ability and a fax server. 3CX is managed via a web console, making extension management a point-and-click event. Most importantly, when using 3CX, you can use any standard …
Several LifeSize product updates and availability have been released.
LifeSize ClearSea, the enterprise class client/server video collaboration solution for remote and mobile users, can now be updated to Sofware Version 2.0.12 that includes support for:
- Customizable banner image in mobile clients.
- New server-side contacts search and improved LDAP integration.
- Stability fixes.
LifeSize Connections with the latest Software Version 4.9 update will now work with:
- LifeSize Express 220
- LifeSize Team 220
- LifeSize Passport
If you have either the LifeSize 220 Series or Passport video systems you must download Version 4.9 to take advantage of Connections.
Passport Connect Now Available
LifeSize Passport Connect is now available. Passport Connect is a revolutionary HD video system optimized for cloud-based solutions, and when paired with LifeSize® Connections, …
Using today’s technology for communication has now gone beyond email and instant messaging. Total integration – for both the office and the home – is possible for communication on a single source: the computer.
Of course, not all of us use the same types of computers, which can make things a little complicated for the SIP-uninitiated, to say the least. But using Session Initiation Protocol technology as part of a VoIP service will be worth the setup – especially considering just how easy SIP can be to set up.
Let’s focus on the world of Apple computer lovers today and recommend a few ways that you can set up SIP for Apple.…
Switchvox is Digium’s family of VoIP (Voice Over IP) Phone Systems for small and medium businesses. If your small operation is looking for examples that mirror your own application, new Switchvox case studies have been posted that show how to:
- Better manage call centers and address customer frustrations.
- Save up to 40% with Switchvox over competitive telecommunication systems.
- Increase flexibility and cost savings with Switchvox.
- Utilize the extra Switchvox features/functions that come right out of the box including conference calls, voicemail, fax to email, call center help desk functionality.
Switchvox systems are designed to be easy to use, full of helpful features and cost less than a traditional PBX. Compare Switchvox SOHO for up to 20 users including mobile apps and Switchvox SMB that comes …
Understanding the difference between a hardphone and softphone is as simple as using one of each – but many people have not had the pleasure of experiencing a softphone yet.
When it comes to SIP softphones and open source SIPs (Session Initation Protocol), too many people are still left in the dark.
Luckily, this article is here to enlighten. We’ll provide a brief summary of SIP technology and what it might mean for both you and the way you handle your communications on a daily basis.
If you run your phone system using a VoIP service provider you’ll probably recognize just how easy it can be to ditch traditional phones in favor of softphones, which can be downloaded straight to your computer and …
It’s official. Grandstream Firmware Version 18.104.22.168 has been released to address remaining issues observed in previous releases for the following Grandstream IP Phones:
Grandstream Networks has just released a major firmware upgrade for the award-winning Grandstream GXV3175 multimedia desktop IP phone with 7″ touch screen.
Version 22.214.171.124 is a major Grandstream firmware upgrade supporting these enhanced features and more:
- Support for social media platforms: Facebook and Twitter
- Support for Virtual BLF (Busy-Lamp-Field) buttons for business phone system applications
- Support for more Broadsoft call features
- Support for GMI (Grandstream Manager Interface), a device management API/Software Development Kit that allows development of advanced custom phone applications
- Support for advanced XML customization of the phone’s GUI (Graphic User Interface)
- Enhanced language support for German, Italian and Russian
3CX, developer of aggressively priced proprietary PBX replacements, is now offereing the 3CX Call Center Edition for professional call center installations.
Real-Time Reporting & Queue Statistics
The 3CX Call Center Edition is a software-based IP PBX Phone system that adds advanced real-time reporting, queue statistics and other features you’d expect from a call center offering.
3CX Call Center Edition’s biggest advantage is that no complicated hardware set-up is required.
Additionally, the Call Center module is simply a license key upgrade to your existing 3CX Phone System. So, if you’re already running a 3CX Phone System, you just need to purchase the 3CX Call Center Edition Upgrade Module.
Tailored for SMB’s
Improving customer service response is crucial for any business. With 3CX Call Center Edition …