What Is IP Paging?

April 11, 2017 by Ying-Hui Chen

ip-paging

Paging systems are everywhere. You may have seen them in schools, businesses, hospitals or factories. It is a common system that we use for mass notification in a large, spacious area. Traditionally, businesses use analog paging systems, which are proprietary, inflexible and not easily managed. Nowadays, more and more organizations are switching to an IP paging system.
 

What is IP Paging?

Different from a traditional analog paging system, IP paging is a more powerful version of the analog notification system that can be combined with your VoIP phone system and data networks. With an IP paging system, you will be able to increase efficiency significantly and better utilize the technology you already have in place.

ip-paging-for-schools.banner

How Can I Benefit From Using an IP Paging System?

We know you might not be excited about changing your existing paging system that has been there forever, however, the benefits you can get from installing an IP paging system will significantly outweigh what you’ve sacrificed and make your organization more competitive.

A properly installed IP paging system will allow you to quickly communicate with your mobile workers and will lessen hold times for internal and external calls. It is also more reliable than an analog system. Most IP paging systems can be powered using Power over Ethernet (PoE), which receives power via your network switches. By using uninterruptible power sources for your network switches, your IP paging will operate even when the power is down. See below for some other popular benefits of having an IP paging system:

  • Shared network infrastructure
  • Lower installation and implementation costs
  • Seamless integration into existing networks including legacy analog wiring
  • Simple installation and configuration
  • Scalable to intercoms and paging stations – locally, regionally or globally
  • Remote control and simple end-point expansion in intercom systems
  • Software based zone management in paging systems

 

Want to Learn More?

ip-paging-new-guideIf you want to learn at your own pace, be sure to check out our IP paging buyers guide for a detailed IP paging system explanation. You can also visit our IP paging page for more product information.

The ideal paging system varies case by case as everyone has a different situation. But don’t worry! That’s what our experts at VoIP Supply are for. Contact us at 1-800-398-VoIP today if you have any questions!

The VoIP Addict’s Guide – Redundancy in the Cloud: OpenSwan VPN

April 10, 2017 by Marc Spehalski

A few weeks ago, I wrote about redundancy in the cloud, mainly using AWS (Amazon Web Services) as an example.

Today, we’ll talk about how to connect multiple regions together through a VPN so that systems can synchronize local IP address to local IP address. Some systems will allow you to send backups and perform a restore over the Internet to public IP addresses, but in the event, you are using one that doesn’t, a VPN will be required. Connecting different regions together is important because sometimes entire regions on a cloud platform can suffer from catastrophic failures as recent events will prove. Placing all of your eggs in one basket, as they say, is a bad idea. Unfortunately, when it comes to AWS, there is no mechanism to route traffic to a geographically separated region over AWS alone. I have no idea why, but that’s just the rules the AWS gods have directed us to follow. So, to fix that, we need to create a VPN.

Fortunately, there all sorts of canned VPN solutions. The downside is: they generally cost quite a bit of money. You’ll find that you will need to pay a subscription fee on top of AWS usage charges for a Palo Alto, Brocade, or Fortinet virtual appliance. While these are great to have, they might be cost or operationally prohibitive for your environment.

Thankfully, there is another solution, and it’s called OpenSwan. OpenSwan is a quick and easy way to turn a Linux machine into a VPN server using IPSec. The major benefits are that it’s free to use and install, and it can run on a cheap instance on AWS (free tier). Meaning, you’ll essentially just pay for storage, which can be small at 8 Gigs per machine. You’ll, of course, need two of these Linux instances, one per region. Let’s create a hypothetical scenario, configure a VPN between two AWS regions, and route traffic appropriately.

Imagine an East and West region with non-overlapping IP addresses in their respective VPCs (virtual private cloud). If you’re not familiar with AWS, the VPC is the top hierarchical unit which contains subnets. Within the subnets are your instances. In our example, the West VPC uses 10.0.0.0/16, with a single 10.0.0.0/24 subnet configured, giving you 254 hosts minus a few that AWS uses for the Internet gateway and DNS. The East region uses 172.16.0.0/16, with 172.16.0.0/24 carved out of it, which also allows 254 hosts minus a handful. In each region, there will be an IP PBX, and OpenSwan server. The West is designated as the primary site for phones to register to, and the East as the warm spare as described in my last post. In the specific case of FreePBX, the warm IP PBX will perform a backup of the primary via the VPN,  save the configuration locally, and restore it so it becomes an identical copy with the exception of network settings. In the case of Wazo, the VPN would be used for more frequent synchronizations along with a ping probe to monitor availability. The figure below depicts our scenario (please excuse the Visio drawing):

vpn-scenario-image

Let’s build our VPN (IPSec with PSK).

Somme AWS and Linux experience required.

  1. Launch two new instances of Amazon Linux in the FreeTier (t2.micro). The VPN is meant for synchronization only, so it doesn’t need a lot of horsepower or network performance.step1

 

step-1-2

2. Attach Elastic IP addresses to your instances.

step2

3. Route traffic for the opposite region to your new instances.

step3

4. In the security groups for each OpenSwan server, allow the Elastic IP address of the opposite server. You will also need to allow the opposite subnets in the security groups of the IP PBXs. Below are catch-all rules:

step4

5. Log into your instance update, and install OpenSwan on each.

step5

6. Uncomment (remove the’#’) the last line in /etc/ipsec.conf to include *.conf files in /etc/ipsec.d

step67. In /etc/sysctl.conf, modify net.ipv4.ip_forward to equal 1, and add:

net.ipv4.conf.all.accept_redirects=0

net.ipv4.conf.all.send_redirects=0

step7

8. Create the configuration for the West region OpenSwan instance.

step8

 

9. Create a .secrets file for the West region OpenSwan instance.

step9

 

10. Do the same on the East OpenSwan instance.

step10

step8-2

 

11. Restart the network service on each server and start the VPN.

step11

12. Check your VPN status.

step12

Verify connectivity by pinging each opposing OpenSwan’s internal IP address and also the IP addresses of the IP PBXs. You’ll also want to make sure each IP PBX can communicate across the VPN as well. If you are modifying these configurations to fit your own specific setup and the VPN fails, check to make sure all of your IP addresses are correct and that your security groups are allowing the traffic. After any corrections are made, be sure to restart ipsec by using ‘service ipsec restart.’

If all went well, you now have the ability to synchronize or replicate your IP PBX configuration. I’d like to add and make clear that the scenario and configuration above should strictly be considered a proof of concept and shouldn’t be used for production. If you are thinking of employing a similar setup, make sure you are more specific with your security groups (mostly with allow protocols, and outbound connections). You should also consider narrowing your subnets to something significantly smaller if you won’t be needing so many IP addresses. There are also several ways to configure OpenSwan. I chose PSK in this example because it is the most simple to configure, but check out the OpenSwan wiki for more options.

Thanks for reading and Happy VoIPing!

How to Record a Call on the Grandstream GXV3240

April 7, 2017 by Steve Lopian

These days, whether you like it or not, technology plays a huge role in our everyday lives. Things like smartphones, tablets, laptops, and even smartwatches are used by millions of people every day and it is becoming harder and harder to remember life without these devices.

And while these devices play a huge role in our everyday personal lives, they have seemingly dominated the workplace as well. Hearing the term BYOD is nothing new and having the ability to use these devices for work is becoming the norm.

Being able to work away from the office and your desk is a great and freeing feeling, but sometimes you have no choice but to check in and set up shop for the day in your office.

For these days, we sometimes end up using our desktop PCs and desk phones instead of our tablets, cell phones, and laptops. So why wouldn’t you want the latest and greatest technology for your desk too? I know I would.

Thie brings us to the Grandstream GXV3240. This phone is packed with so many features it is ridiculous. It is basically a cell phone for your desk. It has everything from a built-in camera for video calling and taking pictures to having its own music player!

gxp3240While I could go on and on about what this phone is equipped with, for this blog, I wanted to single out one feature that I thought was particularly awesome when I was researching the product. That feature is the ability to record calls and store them right on your phone!

Not only is this a convenient tool to have, but it is simple to use too! All you have to do is follow these easy steps and you will be on your way to archiving all your important calls right on the GXV3240 itself!
 

How to Record a Call on the Grandstream GXV3240

  1. Make a call, obviously! Once you are on a call your GXV3240 screen will display two main options in the form of soft buttons. One of the soft buttons is Options and the other is End.
  2. Press the Options button, it will bring up two choices. One choice being Video On and the other being Start Recording.
  3. Press Start Recording and your call will begin to be recorded, that’s it!
  4. To stop the recording you can tap Options again and hit Stop Recording or just hang up the call
  5.  

The recorded files are automatically stored and can be retrieved from the GXV3240 application called Recorder that you can find in the Applications Menu.

This is a much faster and easier way to record and save important calls rather than having to retrieve them from your service providers call logs! So, for all of you who have the Grandstream GXV3240 on your desk, happy recording!

Do you use the Grandstream GXV3240 or another IP desk phone that can record calls with ease? If so, let us know what your experience has been like, we want to know!

Digium’s D80 IP Phone Awarded the 2017 Unified Communications Product of the Year

April 6, 2017 by Ying-Hui Chen

digium-d80Recently, Digium’s D80 IP Phone received the 2017 Unified Communications Product of the Year Award.

The D80 IP phone is an HD touchscreen desk phone for businesses who are looking for a high-quality phone at an affordable price. It features a 7-inch HD display with multi-point capacitive touchscreen, 100 rapid dial/busy lamp field (BLF) entries, dual 10/100/1000 Mbps Gigabit network ports and advanced touch-optimized applications.

Digium is proud to be honored and dedicated to continuously moving forward with innovative, easy-to-use and affordable devices.

“The award honors the best, most innovative unified communications products and solutions released in the last twelve months.” as judged by the editors of TMC’s INTERNET TELEPHONY magazine.

Take a look at the D80 IP phones today and learn what great features it has to offer!

As a proud partner of Digium, we would like to congratulate them on this award!

The Top 4 Benefits of Using a Bluetooth Wireless Headset

wirelessheadset-2

Sitting in front of my computer working the whole day. Finally, I was getting up to stretch a little bit. CLUNK! I looked around and saw my headset dropped to the floor. I forgot I was wearing a corded headset and the cord was pulling the headset back to its restrained area as I got up. You know what I’m talking about…..

The similar scenario happened so many times until one day I decided to end the nightmare – I got my very first Bluetooth wireless headset. Now, I walk around talking freely and, plus, have a more organized, less-wiring desk! You might be asking yourself – are those the only things that I can benefit from using a Bluetooth wireless headset? Certainly not! Let me share with you the top 4 benefits of using a Bluetooth headset you will love.
 

Benefit #1 Free From Your Desk or Device

Bluetooth headsets allow you to roam around your office without worrying about missing a call. The typical range is 25 to 100 meters. No more complicated wiring in your way. I like how I can focus on my work than dealing with the wires all the time. Even when I am on hold with a call, I can still be productive, doing other tasks away from my phone/ computer.
 

Benefit #2 Easy and Quick Setup

Nowadays, Bluetooth is almost everywhere. Most of your electronic devices have a built-in Bluetooth function ready to be used with your Bluetooth headset. Also, the pairing process for a Bluetooth headset is simpler and quicker than setting up your traditional headset.
 

Benefit #3 Pair with Multiple Devices Easily

This is one of my favorite advantages. If you always have multiple devices running at the same time just like I do, chances are you may want to switch music or phone calls from one device to another. With Bluetooth technology, you can easily link multiple devices to the same Bluetooth headset and switch among the devices at the drop of a hat.
 

Benefit #4 Everything is at Your Fingertips

With a Bluetooth headset, you can now keep in touch with your work, clients, or even your family and friends wherever you go. Most of the options in the market have easy-to-use control keys right on the wireless headset, allowing you to pick up or end phone calls without going back to your phone or computer.

Are you ready to shop for your ideal Bluetooth headset? Be sure to check out VoIP Supply’s complete catalog of top Bluetooth headsets or simply just call one of our experienced VoIP consultants at 1-800-398-VoIP to ask for some advice!

Yamaha CS-700 Video Conferencing System Is Coming this Summer!

April 5, 2017 by Ying-Hui Chen

Known for simple, easy-to-use communication solutions, Revolab is bringing their revolutionary technology to small and medium-sized conference rooms, executive office, or even your home office. This summer, Revolab is going to introduce a new conferencing system, the Yamaha CS-700 video conferencing system, to make your small business collaboration more efficient and effective. Let’s hear what it is all about!


 

What is the Yamaha CS-700?

The Yamaha CS-700 is an all-in-one unit of video conferencing system designed for small-sized rooms with limited tabletop space (we call huddle rooms). This unique system combines ultra-wideband audio with high-quality video to fulfill all collaboration requirements in one simple, wall-mounted solution.
 

What Can the Yamaha CS-700 Do?

The Yamaha CS-700 comes with advanced features tailored to small businesses’ collaboration requirements. let’s take a peek at some highlights of the Yamaha CS-700:

  • Remote Management allows users to remotely monitor, manage, and upgrade unit automatically through the IP interface. Managing hundreds of huddle rooms has become simpler than ever.
  • 120-degree ultra-wide-angle cameras capture all meeting participants in one field of view, covering more than 80% area in the room without the need of zooming in the cameras. The high pixel count also allows users to see the individual expressions from the room clearly.
  • A beamforming microphone array picks up every single word spoken in the room and delivers it to the far end. The four-element speaker bar provides high-quality audio, ensuring you an easy, natural conversation.
  • USB and SIP communications can be bridged easily in the CS-700 system. It supports multiple business communication applications such as Microsoft® Skype for Business™, Google Chromebox for Meetings™, BlueJeans®, Zoom®, and more. Additionally, the Bluetooth function enables fast and easy audio connections, instantly turning any mobile calls into a conferencing call.
  • The wall mount system design provides the simplest installation and makes connecting the wires to the CS-700 easy and quick.

 

Want to Learn More?

Visit Rebvolab’s website or watch the product video above to learn the details about the CS-700. You can also visit our website or call our VoIP specialists at 1-800-398-VoIP to get more information about Revolab products. What do you think about this new product? Share with us.

What Features are Included in the 3CX Standard Edition?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
In the previous Mom’s calling Q&A series, we have discussed: Is Audiocodes Mediant Gateway Interoperable with SBCs? Today, we have more new real questions and answers from VoIP users just like you.
 

What Features are Included in the 3CX Standard Edition?

Q: Do you know if all the features listed below are included in the 3CX standard edition? Or would Pro version be necessary?3cx

  • Automated Attendant
  • Voicemail
  • Headset
  • Ring Extension and Mobile
  • SIP Trunks/Gateway
  • Instant Chat
  • Receive Faxes via Email or PDF
  • Conference Calls
  • Google Contacts

A: These features should all be included in the standard version. Please CLICK HERE to see the comparison chart for PBX Edition (free), Standard, Pro, and Enterprise versions.
 

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

More from: Q & A Ying-Hui Chen

Get One Month of Free VoIP Service When you Sign Up Before June 30th!

April 3, 2017 by Ying-Hui Chen

That’s right, now you can enjoy a month of free VoIP service when you sign up through the CloudSpan MarketPlace. This is a great opportunity to open up business opportunities and save a fortune. This promotion expires on June 30th. Take advantage of it before it expires!

If you are part of the VoIP Supply Partner Program you can take advantage of this promotion for your customers. Contact your VoIP Sales Representative at 800-350-1427 today for more details.

How Does It Work?

Step One: Contact our Solutions Specialist directly at 800-305-1427 or fill out the form below and we will reach out to you directly.


Step Two: Allow our solutions specialists to provide you with options for VoIP service and pair you with the right service provider for your needs.

Step Three: Sign up for VoIP service and enjoy your one month free VoIP service and the savings on your monthly phone bill!

It’s just that simple. Get started today!

Get Started Today!

VoIP Terms – What are people talking about?

March 31, 2017 by Ying-Hui Chen

voipterms_mWhen it comes to Voice over IP, some people think of the complicated technology that’s too difficult to understand, others even start dozing when the topic arises. However, VoIP is actually more fun than you think.

In the VoIP industry, we use many special, interesting terms to describe and explain the complex concepts. Let’s learn the trending VoIP terms and understand what people are talking about!

Huddle Room

Huddle room usually refers to a small room in a company where a group of people can get together and have meetings for business matters. Because members in the room stay close together, therefore, we call it “huddle” room.

AC Adaptor

We all know that AC could mean “air conditioner”, however, AC adaptor’s full name is “Alternating Current” adaptor. It is a type of external power supply that is used to power or charge your electronic devices.

SideCar

Sidecar normally means an extra seat added next to your motorcycle in order to accommodate more passengers. However, in VoIP world, it means a VoIP extension module that provides an extension field and associated scripts for VoIP.

Cloud Service

Just like the clouds in the sky that you can see from almost everywhere, Cloud Service allows  you to access to your system from anywhere with a network connection. It’s a service that are available on demand to users via the Internet from a cloud computing server.

BYOD

You may have heard BYOB – Bring Your Own Beer. BYOD is a similar idea, except this time, you are bringing in your own “device”. BYOD is an abbreviation of Bring Your Own Device. Some VoIP providers let users use their existing SIP-ready device for their service.

Hot Desking

Hot desking has nothing to do with the real temperature of the desk. It is an office space sharing system where multiple employees share the same desk or workstation during different time periods. When it’s your turn to work, you can probably still feel the warmth from the last worker which is why it’s named “hot desking”.

Soft/ Hard Phone

A softphone is an application that allows users to generate calls through a computer via the Internet. A hard phone is a hardware SIP phone that functions like a traditional phone but it makes calls through the IP network instead of PSTN lines.

Hop Off

Hop off refers to a point or gateway at which a call moves from an H.323 network to a network that uses some other protocol. The movement is similar to the action of a jump or hop.

Have you heard all the terms mentioned above? What other terms have you heard or used? Share with us!  

How to 3 Way Conference Call on the Grandstream GXP2170

When it comes to phone calls at work, there is no limit to the types of calls we make and receive. Whether you are in sales and marking countless outcalls or in customer service where you are taking countless inbound calls, there is always the element of surprise.

Unless you have a scheduled call or if you are returning a voicemail, you can’t really be sure how your conversation is going to go. Some calls could be a matter of seconds, and others may take hours! This is why it is extremely important to know how your phone works!

Things like putting your call on hold or on speakerphone can be common knowledge, but there are other things that can arise during a conversation that might put some people in a sticky situation.

While there are several different “advanced” things you can do on a phone call, like warm-transfer or transfer someone to a voicemail, for this blog, we are going to focus on turning your one-on-one phone call into a 3-way conference call.

How to 3 Way Conference Call on the Grandstream GXP2170

gxp2170Let’s use the Grandstream GXP2170 as an example on how to bring a third part into your conversation! To begin, let’s assume that you are already on a phone call. Let’s say that you have been troubleshooting an issue for several minutes and need to bring a technician on the line to solve your customers’ problem.

Simple press the conference button on your GXP2170 when it is time to bring in the third party. The button you will be looking for is this: softkey

Once you have pressed the conference button it will bring up the conference dialing screen. From there, dial the third party number and press send! As soon as you have the third party on the line you can then press the Conf/Call softkey to initiate the 3-way conference!

Now you and your technician are able to work together and make one happy customer! When the call is wrapping up,  you can then hit Cancel softkey to drop the third party and resume your 2-way call!

How often do you need to bring in a third party on the line? Is it as easy as it is on the Grandstream GXP2170? Let us know!

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