Smart Ways To Spend Your Year-End Budget

November 30, 2016 by Angela Burgin-Logan

Maximizing monies left in your year-end budget is top of mind this time of year. The clock is winding down on capturing leftover funds and the opportunity to use it before you lose it! But having some surplus savvy is what smart managers are looking to do.

VoIP Supply has smart surplus solutions that will help you to save while you spend. How businesses communicate with customers and how they communicate internally is the number one key to success. Enhance your business communication with VoIP solutions that range from corded IP phones, cordless IP phones, VoIP headsets, IP conference phones, video phones and more. Now through December 31, 2016 receive FREE shipping on any web orders over $499 using our promotion code #USEIT. Maximize your budget and your ROI with smart VoIP solutions.

Here are smart VoIP products to purchase from VoIP Supply with your year-end budget.

The Sangoma s700 SIP Phone is an executive level VoIP phone with (6) Session Initiation Protocols (SIP). The s700 is equipped with Zero Touch technology that allows for fast and easy out the box configuration with FreePBX.

The Plantronics HW251N is part of the SupraPlus family a corded wideband headset. With an adjustable T band headband and foam ear cushions for all day comfort.

The Polycom SoundStation IP 6000 is an advanced IP conference phone that delivers superior performance for small to midsize conference rooms.

Connect Multiple Agents to the Same Softphone

by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: UCM 6102: How Do I Keep all the Call Recordings?. Today, we have more new real questions and answers from VoIP users just like you.

How Do I Connect Multiple Agents to the Same Softphone?

Q: We currently use softphones but collectors must share headsets when verifying a payment. Is there a splitter or application you recommend that allows multiple agents to connect to the same softphone? we currently use Plantronics headphones with USB port. Do you have any possible solutions?

A: Unfortunately, there is no such splitter. The problem isn’t that there are none manufactured, it’s with the computer itself. PC’s only allow one audio path and device.
I would suggest purchasing the Jabra LINK 265.

Q: Does the connection work with only certain types of headsets? Will they work with USB? We also have some old Plantronics headsets with regular phone jacks if that works? Please advise. Thanks.

A: It is compatible with other headsets that have QD ends.

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

More from: Q & A Ying-Hui Chen Q&A Softphone

Sangoma’s FreePBX Modules: Paging Pro, VM Notify, Fax Pro, Call Recording, Q-Xact

by Jeff Quinn

Note: This is part 2 of the 4-part Sangoma’s FreePBX Modules blog series. This blog series was co-written by Cody Blackley.

In the previous Sangoma’s FreePBX Modules blog, we talked about Extension Routing, UCP for EPM, PBX EndPoint Manager and more, Today we will focus on Paging Pro, VM Notify, Fax Pro, Call Recording, Q-Xact features. Let’s get started!

Paging Pro

With the additional module your paging features will be greatly expanded. FreePBX comes standard with paging features, but if you’re using the intercom system often this is a great investment. Add features such as:

Outbound notifications – If 911 is dialed an automated page can go out to a certain group notifying them of the call.
Valet Style Paging (Airport Style) – Record your message and have it send once you hang up.
Prepend Recording – Have the ability to start the message with a pre-recording before the user can start speaking.
Scheduled Pages – This is how school bells work!

Check out a FREE more detailed guild from FreePBX about Paging Pro

VM Notify

Easily set up call notifications for multiple numbers when a certain voicemail mailbox receives a new message.

Check out the FREE how-to guide for VM Notify

Fax Pro Module

Sending faxes are still necessary for some forms of business. Make sending a fax simple and easy with this commercial module. Simply attach a pdf to an email and send the email to a certain phone number. The fax is completed easily all from your inbox.

Outbound Faxes from PDF’s
Simple web interface to manage inbound and outbound faxes inside the ARI module of FreePBX.
Have all inbound and outbound faxes stored on the server for easy viewing and archiving.
Create company-wide fax cover sheets that allow easy customization for each user.

A FREE guide to a reliable Fax Pro module

Call Recording Reports

Easily manage, sort and listen to call recordings. You’re able to view your recordings by year, month and date.

Directly listen to and download all call recordings that exist on your system
Auto-archive calls recorded by Asterisk in FreePBX
Sort Recordings by Call Type, Source, Destination, Time, or Duration

call-recording-reports

Check out this FREE guide explaining Call Recording Reports

Q-Xact

If you’re using multiple call queues or are interested in analyzing call queues with ease, this is the commercial module for you. There are two parts to Q-Xact, templates and reports. Create a template for each queue of how you would like to analyze that particular call queue. Then run the report against any or all of your agents and queues.

qxact-report-templates

Check out the FREE guide to learn more about Q-Xact

Want to learn more about other Sangoma’s FreePBX modules? Follow our next blog- Sangoma’s FreePBX Modules: Xact Dialer, Appointment Reminder, Parking Pro, Voicemail, Pin Set Pro!

#DoGreatThings This #GivingTuesday With VoIP Supply!

November 29, 2016 by Angela Burgin-Logan

#GivingTuesday is a global movement that is celebrated annually on the Tuesday after Thanksgiving. But it didn’t start that way. It started with an idea that one New York organization had to create a call to action for people to donate during the holiday season. Donations range from food, blood and clothing banks to random acts of kindness and more. At VoIP Supply we provide the best in VoIP phones, products and services. So, we are literally about answering the call. The call to do good is something that is a part of the culture at VoIP Supply and is part of a yearlong initiative to #DoGreatThings. Our company was founded by Ben Sayers who wanted to create a great company, with great people who do great things.

For us doing great things is about more than selling skus it is about building the communities that we serve. We strongly believe that providing you with everything you need for VoIP will help all of our customers do great things.

Kicking off this #GivingTuesday November 29 through December 31, 2016 for every web order that you place with VoIP Supply we will donate one meal to the Buffalo City Mission.

For every web order, we fill we will be filling an empty plate and giving hope to others this holiday season. For every web order that you place, you join us in answering the call to #DoGreatThings.

But that’s not all! Join us in spreading the word by using social media to #DoGreatThings this holiday season. For every retweet, like and share that we get on Twitter and Facebook using the joint hashtags #DoGreatThings #VoIPSupply we will donate another meal to the Buffalo City Mission.

Together this holiday season we can #DoGreatThings!

Sangoma’s FreePBX Modules: Extension Routing, UCP for EPM, PBX EndPoint Manager, and more.

by Jeff Quinn

Note: This blog series was co-written by Cody Blackley. This is part I of the four-part series.

Sangoma’s FreePBX keeps getting better! They have designed a number of modules to fit your needs to make your experience with their solution superior to their competitors. To make things even better, many of these modules can be purchased, with no recurring costs. There are a lot of them to go through so we decided to break this into a four-part series.

In this blog, you will find: Extension Routing, UCP for EPM, PBX EndPoint Manager, SysAdmin Pro, Web CallBack, Outbound Call Limiting, CallerID Management.

Access all FreePBX commercial modules here

Extension Routing

By dragging and dropping you’re able to adjust which extensions are able to use specified routes. Without this module, the process is complicated and not easily recreated which can lead to error.

Check out more info. and screenshots with the FREE guide for Extension Routing

UCP for EPM (User Control Panel for EndPoint Manager)

Easily control of endpoint from one central panel. If you decide to use the Sangoma s-Series phones you’re able to receive this module for free!

sangomapbx

PBX EndPoint Manager

With over 220 popular endpoints to choose from you’re able to auto-provision and configure any device directly over the GUI interface. If you decide to use the Sangoma s-Series phones you’re able to receive this module for free! A couple of the benefits you receive are:

Create New Templates, Import, Export Edit
Use Templates for individuals or share across groups of phones
Easily Program Phone Keys & Button Assignments with drag and drop enabled templates
Firmware Management – allows you to choose which firmware to load on a per device/template basis, valuable for testing new firmware

Click to check out the free guide to EndPoint Manager by FreePBX

SysAdmin Pro

The System Admin Module allows you to make changes to your Network Settings, DNS, Intrusion Detection System, Notification Settings, and Time Zone. It also allows you to power off or reboot your system, register a license to use Commercial Modules, and see the usage of your hard drives.

Web CallBack

Add “Click to Call” features on your website. You can have calls directed to any destination you would like.

web-callback

FREE Guide from FreePBX on the details of Web CallBack

Outbound Call Limiting

This module is self-explanatory, it limits the amount of times a certain number is called within a set time period. You can easily adhere to any restrictions on how much consumers are called.

Assign Call Limits to Outbound Routes
Control how many times you can call a phone number during a set period of time
Set your own limits of both number of calls and time period.
Outbound Call Limiting is compatible with the FreePBX Xact Dialer Product

Check out more FREE info. about Outbound Call Limiting

CallerID Management

Adjust the outbound caller ID per extension by inputting a code before dialing.

callerid-manager

That’s not all…in the next blog- Sangoma’s FreePBX Modules: Paging Pro, VM Notify, Fax Pro, Call Recording, Q-Xact, we will continue to introduce more features that help you stand out!

5 Reasons To Shop Small With VoIP Supply!

November 26, 2016 by Angela Burgin-Logan

Small businesses are the heartbeat of local and national economies and what keeps it pumping good communication. Communication is critical to small business success. But, the secret is that good communication is what makes small businesses grow.

Being able to communicate effectively with customers, partners and employees is a key to satisfaction and doing it efficiently is a key to the bottom-line. That’s where VoIP Supply comes in. Since 2002, VoIP Supply has grown to become North America’s leading small business provider of VoIP solutions servicing over 125,000 customers. At VoIP Supply we pride ourselves in providing solutions that can not only save small businesses money but will allow them to do more with less. In addition to cost savings, there are a host of benefits that small business get from using VoIP products and services from VoIP Supply such as being able to get calls anywhere, call forwarding, call hold, conference calling, find me/follow me so that you will never miss a call and more.

Here are 5 reasons you should Shop Small here.

We treat every call like Mom’s Calling!

We’re a one-stop shop!

We’re a certified B Corp dedicated to the community.

We are experts at VoIP offering the best products and services.

Our VoIP products and services will enhance your business.

Here are some recommended products while you #ShopSmall!

Sangoma S Series Phones

Konftel 300Wx US Conference Phone

Renegade PBX Mini Bundle

Order here.

Thanksgiving Is Part Of The Culture At VoIP Supply!

November 23, 2016 by Angela Burgin-Logan

At VoIP Supply our mission is to build a great company, with great people who do great things! For us, doing great things means in part giving back to our local community. Giving is a part of our corporate DNA and is in part what helped VoIP Supply become the first certified B Corp in Western New York.

This November, VoIP Supply employees joined together to bring in food donations totaling 172 pounds that were donated to the Food Bank Of Western New York.

“No one is too small to make a difference. We like to give all VoIP Supply employees the opportunity in giving back to the local community.” says Ben Sayers, CEO of VoIP Supply.

“Mostly I’m proud that our people share VoIP Supply’s vision by donating their time and helping out local charities,” said Sayers.

At VoIP Supply we are grateful for the opportunity to help you do great things with your business and for what your business allows us to do.

From the VoIP Supply family to yours, Happy Thanksgiving!

To see more of what VoIP Supply does every day follow us Twitter @VoIPSupply!

November 26th Is Our Small Business Saturday Sale!

by Angela Burgin-Logan

Shop Small is a nationwide movement to celebrate small businesses and to help communities thrive. At VoIP Supply we love a great celebration! Since 2002, VoIP Supply has grown to become North America’s leading small business provider of VoIP solutions servicing over 125,000 customers. This achievement coupled with our commitment to local communities has helped us to become a certified B Corp. Now that’s something to celebrate! But we couldn’t do it without you; the small to medium sized businesses that we enjoy providing the best VoIP solutions to.

Helping your business and local communities do great things with the help of VoIP solutions is what brings us the most pride. These are the two reasons why we love Shop Small and why Small Business Saturday is one of our favorite celebrations!

We are delighted to show love to all our new and existing small business customers with our Small Business Saturday Sale this Saturday, November 26, 2016!

Use Promo Code #ShopSmall

To Get 15% Off All Web Orders Over $350

Thank you for your support and #ShopSmall this Saturday November 26

Here are some recommended products while you #ShopSmall!

Sangoma S Series Phones

Konftel 300Wx US Conference Phone

Renegade PBX Mini Bundle

Save

VTech Closes Acquisition of German-based Snom Technology AG

November 22, 2016 by Ying-Hui Chen

November 21st, 2016, VTech Holdings Limited, a leading manufacturer of cordless phones and electronic educational toys, announced that they have completed the acquisition of German-based Snom Technology AG.

Known for its robust telecommunication equipment designed for certified professional IT installer, Snom is a German-based corporation and an industry leader of enterprise VoIP telephones since 1996 selling through distributors across the world.

The acquisition of Snom started from October 21st, 2016 and the transition was completed on November 21st 2016. Upon the completion, VTech Holdings Limited owns 100% of Snom Technology AG’s share capital and Snom becomes indirect wholly-owned subsidiary of VTech. We look forward to seeing how VTech will leverage this new acquisition to grow their business.

Broadvoice Awarded a NASPO ValuePoint Contract with US Government

by Ying-Hui Chen

November 16th, 2016, Broadvoice, a premier provider of cloud-based hosted voice, unified communications, and SIP trunking, was awarded an official NASPO ValuePoint contract by the state of Utah.

We are honored to be one of the few cloud service providers to pass the rigorous vendor selection process, which in turn will open doors to a vast array of new public sector opportunities.” said Jim Murphy, Broadvoice CEO.

The NASPO ValuePoint Cooperative Purchasing Organization are recognized as a source of highest standard of excellence in public cooperative contracting to deliver reliable, best public contracts. In the next 10 years, Broadvoice will be an approved cloud services vendor for all states that participate in the NASPO ValuePoint cloud service marketplace. We are excited to see the positive results Broadvoice will bring to all of us!

Smart Ways To Spend Your Year-End Budget

Connect Multiple Agents to the Same Softphone

How Do I Connect Multiple Agents to the Same Softphone?

Stay Tuned

Sangoma’s FreePBX Modules: Paging Pro, VM Notify, Fax Pro, Call Recording, Q-Xact

Paging Pro

VM Notify

Fax Pro Module

Call Recording Reports

Q-Xact

#DoGreatThings This #GivingTuesday With VoIP Supply!

Sangoma’s FreePBX Modules: Extension Routing, UCP for EPM, PBX EndPoint Manager, and more.

Extension Routing

UCP for EPM (User Control Panel for EndPoint Manager)

PBX EndPoint Manager

SysAdmin Pro

Web CallBack

Outbound Call Limiting

CallerID Management

5 Reasons To Shop Small With VoIP Supply!

Thanksgiving Is Part Of The Culture At VoIP Supply!

November 26th Is Our Small Business Saturday Sale!

Use Promo Code #ShopSmall

To Get 15% Off All Web Orders Over $350

VTech Closes Acquisition of German-based Snom Technology AG

Broadvoice Awarded a NASPO ValuePoint Contract with US Government

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