VoIP Supply Q&A: Ringtones and BLF with Grandstream and Elastix in a Law Firm, Grandstream HT502 ATA Disconnect Duration, and Moimstone MWP1100A

July 31, 2015 by Nathan Miloszewski

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Elastix miniUCS and Grandstream GXP2130 different internal extensions and BLF

Q: I recently installed an Elastix miniUCS with Grandstream GXP2130 phones in a law firm and they requested a few features. They were hoping to have a different ring tone for internal extensions when calling as well as being able to “see” which line was in use on the phones?

A: You can customize the ringtone by creating rules for those internal extensions.

See Page 39, “Match Incoming Caller ID.” of the Grandstream GXP Series Admin Guide:

Download Grandstream GXP2130/GXP2140/GXP2160 Admin GuideAlso, you can enable the BLF function (busy lamp field) so you’ll be able to see what extensions are in use.

For example, this is what the different colored lights mean:

  • Green = Available
  • Red = In Use

You can enable the BLF function by configuring the “BLF Server’ field under General account settings of the GXP2130.

How to setup Grandstream HT502 ATA disconnect duration

Q: Hi, I recently purchased some Grandstream HT502 ATAs. The ATAs have a pretty standard configuration with my VoIP provider. So I have the analog lines going out of the ATAs and into my legacy on-site PBX system.

The problem I am having is if I call in on my cell phone and the call comes in on the ATA and rings my legacy PBX and the auto-attendant starts talking and then I hang up my cell, the call will “live on” in my PBX for several minutes.

It’s like the on-site legacy PBX is not getting the correct disconnect signal from the ATA….any tips?

A: By default the Grandstream HT502 ATA supports busy tone disconnect.

This is not supported by all legacy PBX’s.

You need to check and or test what kind of disconnect the PBX supports. It could be polarity reversal, that then needs to be enabled, or loop current disconnect.

For loop current, you need to increment the disconnect duration by 100 ms and try until you reach the proper value (~500 to ~1000). These settings are under FXS on the WebUI.

TL;DR

In short, test the other disconnect method the HT supports.

Updated Response From Customer:

Thanks, set disconnect to 1000 and now it is disconnecting calls properly.

Download Moimstone MWP1100A Admin Guide

Q: Where can I get the Admin Manual for MWP 1100A

A: No need to look any further, you can download the Moimstone MWP 1100A admin manual right here:

Download VoIP Systems Guide

That’s all for this week, stay tuned for next week’s VoIP Q & A.

WiFi Innovations, Security, and Challenges Explained in Interview with David Callisch of Ruckus Wireless

July 30, 2015 by Jeff Quinn

Image Courtesy of Jokideo Jokes and Pictures

At VoIP Supply, we are constantly expanding our product catalog to make sure we are able to fulfill all of our customers needs.

When we were researching Wi-Fi infrastructure, Ruckus Wireless was an easy choice.

David Callisch, Ruckus Wireless

David Callisch, Ruckus Wireless

I had the pleasure to discuss Ruckus Wireless with David Callisch, VP of Corporate Marketing, over at Ruckus Wireless.

He was able to shed light on different deployments for Ruckus, new products, and recent Ruckus partnerships. What follows is my interview with him. Enjoy!

VoIP Supply: For folks who are unfamiliar with Ruckus Wireless, tell us about your company?

David Callisch: Ruckus is now the world’s largest independent supplier of advanced Wi-Fi systems for enterprises and carriers around the globe. Headquartered in Sunnyvale, California, the company currently operates in some 35 countries with over 1,000 employees around the world. The culture of the company has always focused on our ability to innovate and respond more quickly to organizations with the technology they just can’t get from larger suppliers. Most companies like to deal with vendors such as Ruckus because we answer the phone when they call, listen when they talk and take their business as seriously as our own.

VS: What are the latest innovations from Ruckus?

DC: The most recent and notable innovation and technology offering from Ruckus was delivering the industry’s first 802.11ac Wave 2 system designed specifically around the new standard to deliver gigabit class Wi-Fi performance, extended range, and reliability.

 

Outdoors and in public venues like stadiums, companies are typically providing Wi-Fi service to a huge number of users each armed with multiple devices…So they need a smarter Wi-Fi infrastructure able to adapt to all these different variables. Our systems do just that.

 

VS: Any great installation stories that show how Ruckus Wireless can solve customer’s wireless needs?

DC: Columbia public schools, a large school district with some 30 schools covering 300 square miles recently saw Wi-Fi connections and data traffic explode. Unfortunately, their existing HP Wi-Fi infrastructure just couldn’t keep up. So they issued an RFP to all the competitive suppliers such as Aruba, Aerohive, Cisco, and Ruckus. They decided to pick two finalists and perform a proof of concept in two schools with the two different vendors. At the end of the trial, Ruckus was able to deliver three times the performance and range with 40% fewer access points at half the cost.

The school district has now become the first in the nation to standardize on 802.11ac Wave 2 products from Ruckus, deploying more than 1,400 APs to support 18,000 students.

ruckus_cta_voip supply
Can you shed some light on the partnership with Juniper Networks?

Our new partnership with Juniper allows our customers to deploy a best-of-breed wired and wireless infrastructure able to support and scale to meet the insatiable demands for wireless performance. As mobile devices become faster and more powerful, the pressure is being placed on both the wired and wireless infrastructure to support unprecedented levels of client density.

VS: What is your personal favorite product in the Ruckus catalog?

DC: The coolest product that we have is our new ZoneFlex P300 Outdoor Wireless Bridge. It’s a long-range wireless bridge based on the 802.11ac standard. The P300 can be used to extend a broadband connection and hundreds of megabits per second over 8 to 20 miles depending on the type of antenna used. It’s super small, super light and helps companies effectively eliminate the need for fiber connections between sites where they just can’t afford or get fiber connections.

VS: What are some common problems you see with WiFi infrastructure that Ruckus can help solve?

DC: Ultra-fast wireless performance at longer ranges, more stable and reliable connectivity, and the ability to automatically adapt Wi-Fi signals to a large number of clients wanting to connect at the same time within constantly changing environmental conditions.

 

Unlike every other supplier out there, Ruckus builds carrier-grade Wi-Fi systems that not only scale to insane levels but are simple to deploy and among the most cost-effective in the world.

 

VS: Outdoor WiFi is common on campuses, public spaces, and stadiums. Is it more or less challenging than an indoor application?

DC: Generally speaking outdoor Wi-Fi is more challenging but it all depends. Outdoors and in public venues like stadiums, companies are typically providing Wi-Fi service to a huge number of users each armed with multiple devices. These myriad devices are unknown and not controlled by the company providing the Wi-Fi service within environments they can’t really control. So they need a smarter Wi-Fi infrastructure able to adapt to all these different variables. Our systems do just that.

VS: How does Ruckus address WiFi security concerns?

DC: By offering the most sophisticated encryption, authentication options and making them brain-dead simple to use. One good example of this is the innovation of dynamic pre-shared keys, a patented technology that automatically generates and can install a unique encryption key on each client devices with little to no human intervention, tying that encryption key to each device so it cannot be compromised.

VS: There are a lot of wireless solutions to choose from, what makes Ruckus different?

DC: Simply put, no other Wi-Fi system on the market today goes faster or farther, serving more users with the fewest number of access points. Unlike every other supplier out there, Ruckus builds carrier-grade Wi-Fi systems that not only scale to insane levels but are simple to deploy and among the most cost-effective in the world.

Top 3 VoIP Questions and Answers from VoIP Supply This Week (July 24)

July 24, 2015 by Nathan Miloszewski

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Polycom IP 331 qa

Q: We have Polycom IP 331 VoIP Phones and some of our users are saying that the ringer is too low. They have the volume cranked all the way up but the volume is still not loud enough. Is there any way to boost the volume or is there a loud ringer that can be purchased for these phones.

A: There is a way to increase the ring volume for phones deployed in a noisy environment.

Unfortunately, it requires some reconfiguration so it’s not as easy as a simple settings adjustment. Here’s a link to the to the instructions posted on The Polycom Community that will walk you through the steps on how to change ringtones on Polycom phones for incoming calls.

How to pair Sennheiser MB Pro 1 Bluetooth with Snom 760 phone

Q: I purchased a Sennheiser MB Pro 1 Bluetooth headset and an IOGEAR Bluetooth 4.0 adapter to pair with a Snom 760 IP phone.

Pairing doesn’t work. Is the Snom Bluetooth dongle the only way to pair with this headset with this model phone?

A: First, there is a minimum firmware requirement on the phone of 8.7.5.9 or above so make sure that the software on your Snom phone meets this requirement.

If the IOGEAR Bluetooth adapter isn’t working, you’ll need to use the Sennheiser BTD 800 USB dongle that’s included with the Sennheiser MB PRO 1 UC Bluetooth headset which is the next model in their MB Pro series.

The Sennheiser headset compatibility guide confirms that the MB Pro 1 UC works with the Snom 760:

sennheiser mb pro and snom 760

And the Sennheiser instruction manual shows the difference between the MB Pro 1 and MB Pro 1 UC headset models:

sennheiser mb pro 1 uc

You should plug the Sennheiser BTD 800 USB dongle into the phone, and then complete pairing the devices. Here’s a link to the Sennheiser MB Pro 1 and MB Pro 2 instruction manual.

Does the Grandstream GXP2130 work with the Plantronics Voyager Pro headseat?

Q: Does the Grandstream GXP2130 phone work with a Plantronics Voyager Pro Headset?

A: Yes, all of the Grandstream GXP phones have built-in Bluetooth capabilities.

Note that the Plantronics Voyager PRO is end-of-life so if you ever need a new Bluetooth headset for your Grandstream GXP2130, the recommended upgrade is the Plantronics Voyager Legend CS:

  • Monaural (one ear) design with behind the ear comfort-tested sling
  • Up to 7 hours talk time, up to 11 days standby time
  • Roam up to 33 feet from desktop charging base (when used with deskphone) or mobile device (when used mobile)
  • Voice command capable

That’s all for this week, stay tuned for next week’s VoIP Q & A.

Did You Know? 7 Facts About Yealink That May Surprise You!

July 21, 2015 by Jeff Quinn

Yealink IP Phone Family

As the Yealink product line grows and matures into a leader in the VoIP endpoint market, we thought it would be a good idea to give our readers some background on the company that you may not know about them.

I personally think #3 was a great move for the company on a whole to appeal to it’s customer base.

#1.  200 R&D Employees

With that many employees focused solely on creating a better product with the latest features, only good things can happen. Also this means that new products will have little to no bugs/errors that will need to be corrected. They have so many employees to work out all the kinks before it makes it to your desk.

#2.  Microsoft Lync Compatible

The T48G and T22P have already been certified with Microsoft and I don’t think they will be stopping there. With the debut of Skype for Business I can see Yealink moving right along to certify all their new T2 Series and T4 Series phones

 

Jack of all trades or the master of one? Yealink is trying to be the master of one. They are not looking to add a PBX or gateway or switch to their profile.

 

#3.  US based Tech Support

Yealink has launched real-time Technical Support Service for North America. With the new service, customers in North America now enjoy Yealink’s prompt and professional services. You can reach the technical support by submitting a ticket here: https://ticket.yealink.com/. The team at Yealink is available Monday through Friday from 8:30am to 6:30pm EST.

#4.  Break Room to Conference Room Phone Options

Yealink offers a phone for the break room, the front desk, the call center employee, the executive and the conference room. They have it all and if there is something they are missing they like to hear feedback from their customers. They want to be the leader and will stop at nothing until their goal is reached.

Shop VoIP Phones

#5.  Broad Software Compatibility

Yealink, together with our technology partners, has built the Unified Communications Ecosystem Solutions for businesses. These Ecosystem Solutions include On-premise Solutions, Cloud-hosted solutions, and IP Contact Center Solutions.

In this ecosystem, Yealink provides one-stop open SIP terminal solution with customized features, perfectly integrated with the leading IP-PBX, Unified Communications, IP Centrex and Contact Center platforms like Asterisk, 3CX, Tadiran, Broadsoft, Metaswitch and Genesys.

#6.  Focused on Creating the Best VoIP Phone

Jack of all trades or the master of one? Yealink is trying to be the master of one. They are not looking to add a PBX or gateway or VoIP switch to their profile. They are creating VoIP phones and staying on that path. This allows all their research and development people to focus on one thing.

#7.  Cordless Phones with a Repeater

There are plenty of different cordless VoIP phone options for you, but how far is the range? Depending on the size of your office you may not be able to reach all corners with just a typical DECT solution. Yealink has a repeater to extend the reach up to 150 feet! This is a huge gain at the price point and feature set Yealink is offering.

Is there something we missed? Let us know your thoughts, facts, tidbits on Yealink. We would love to hear about them.

Top 3 VoIP Questions and Answers from VoIP Supply This Week (July 17)

July 17, 2015 by Nathan Miloszewski

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Microsoft Lync Server Needs Skype for

Q: We need to confirm that the latest UC firmware 5.4.0 from Polycom will support Skype for Business server 2015.

A: The quick answer is no.

Firmware version 5.4.0 has a bug and should not be installed.

UC version 5.3.1 will support Skype for Business (this version was released after 5.4.0) and Polycom lists firmware 5.3.0.12074 as the “Version Tested”, so this and anything after will be supported including versions 5.1 or 5.3.

How to connect a VoIP Phone over a Wireless Bridge to be used as an extension

Q: We have an in-house phone switchboard with available analog and digital extensions. A nearby office is connected to our LAN over a wireless bridge. Is it possible to connect a phone to the LAN at the remote office and then have a device connected to our LAN in the main office to connect that phone to an extension on the switchboard? The LAN is connected to the Internet through a firewall, but I do NOT want the phone to connect as a VOIP phone through the internet but to act as an extension on our main number. We are not currently planning to switch to VOIP phones for all the extensions.

Is this possible?

A: This would largely depend on the specific PBX you have, and the LAN/WAN setup of your network. If the PBX has IP connectivity and you can register SIP devices, AND if the wireless bridge connects devices directly to your LAN, then you should be able to register the remote phone the same way you would if it was right in your office.

How To Use IP Paging Speaker to Notify Employees on the Floor

Q: I have a production plant and want to install a speaker that can allow me to call out the personnel down on the floor. I wish to do this through any of my current IP phones which are Yealink and are already working on my network. I need to know if this product (Advanced Network Devices Outdoor Speaker) would do the job and how would it work.

A: The Advanced Network Devices IPSWS-SM-O Outdoor Speaker that you’re inquiring about is an Outdoor IP paging speaker.

You can register it as an extension on your PBX and then call it to send a page. Note that this would be one-way audio only.

That’s all for this week, stay tuned for next week’s VoIP Q & A.

It’s No Small Feat Picking the Right VoIP Phone for Your Small Business (Event Ended)

July 16, 2015 by Nathan Miloszewski

grandstream webinar gxp 1600

Small businesses have the same pressing communication needs as any other business.

But with so many phone options to choose from, where do you start?

Grandstream is here to help with their GXP1600 series of VoIP phones.

And there’s no better way to learn about this new generation of small business VoIP phones than registering for our upcoming webinar.
(more…)

EXCLUSIVE: Invoxia Phone Systems Coming Soon to VoIP Supply

June 8, 2015 by Elizabeth Krohn

Invoxia

Beginning July 2015, Invoxia NVX 620 and NVX 220 VoIP phone systems will be made available to all VoIP Supply customers

Invoxia, a French based VoIP solutions company, has announced the arrival of it’s newest VoIP SIP Phones into the U.S. market – the Invoxia NVX 620 and the Invoxia NVX 220 – both of which have the capability of being both a desktop phone and a conference unit while using  Apple and Android devices as a control interface.

Compatible with iPhone, Android, and Tablets

Compatible with both iPhone (including the iPhone 6 and 6 Plus models) and Android devices, the NVX 620 transforms the modern desk phone into a fully BYOD capable communications device. Accommodating not only cellular devices, but also iPads and Android based tablets, and even iPods, the NVX 620 provides users in all areas of business with the convenience of being able to communicate at the highest, most efficient, and reliable form possible.

           invox620voipinvox220

Just Download the Invoxia App to Dial Out

By simply downloading the Invoxia App to a smartphone or tablet, you can dial out, access your device’s directory and even answer calls just by placing your compatible iPhone, iPad or Android device in the NVX 220’s mobile port.

The demand for BYOD compatible communications systems has been met with the smooth, sleek, and smart design of the Invoxia NVX 220. With the NVX 220, you are able to transfer your communication method from headset to hands free by simply touching the volume button, while also charging your smartphone or tablet – even while it is in use.

The Invoxia NVX 220 allows a user to choose between utilizing their mobile or SIP capabilities when placing a call and also raises the bar in VoIP phone audio quality by providing HD sound and voice.

Plain and simple folks, the Invoxia brand VoIP phones align with VoIP Supply’s mission to solve problems and create solutions with VOIP – which is exactly what the Invoxia 620 and 220 VoIP phones allow us to do.

Curious to know more about Invoxia phones? For more information, contact: [email protected]

 

Grandstream Demo Kit Now Offered at VoIP Supply

May 20, 2015 by Elizabeth Krohn

Grandstream VoIP IP Camera Demo Kit

Now, more than ever, VoIP Customers demand a full solution for their communicative needs.

I’m sure we’ve all come to a point in our quest for more IP capable devices, where we’ve really wondered if we’re offering our customers the best solutions. I’m sure you’ll agree that customers hear a lot about voice, video, data, and mobility, but they may not know if they really need only one of those solutions or all of them bundled together.

VoIP Supply believes that you can help solve this need with the newly added Grandstream Reseller Demo Kit, which offers resellers a full PBX solution. The Grandstream Reseller Demo Kit allows you to test Grandstream’s capabilities yourself so that you’re comfortable selling the solution. It provides everything for a full VoIP set-up – right down to the ethernet cables:

 

  • (1) UCM6102 IP PBXgrandstreamdemokit2

  • (1) GXV3240 Multimedia IP Phone

  • (1) GXV3611IR_HD IP Camera

  • (1) GXP1625 IP Phone

  • (1) 4-Port PoE Switch (not shown)

  • (4) Ethernet Cables (not shown)

 

And with the easy rolling case that’s included, why not take this Grandstream show on the road to give your customers a hands on look at how an affordable Unified Communication system works with so many flexible features under one line? We stand behind this solution and believe that this is the best investment for any Grandstream Value Added Reseller.

Would you like more information about the Grandstream Demo Kit?

Please contact our VoIP Experts at 1-800-398-8647 today or, fill out the form below and specify your preferred contact method:

Contact Me about Grandstream Demo Kit Options


Yealink VoIP Phones Fit Every Need In Your Office

May 13, 2015 by Jeff Quinn

Yealink T48G First Look

Yealink is now the #2 SIP Phone Provider and they have every aspect of the office environment covered with their product line of VoIP Phones. They have everything from the break room to the conference room.

I would like to show you how the following VoIP phones fit in an office setting:

  • T21P E2 2-line VoIP Phone
  • W52P DECT Phone Bundle
  • T29G Gigabit VoIP Phone
  • CP860 VoIP Conference Phone

 

Simple Cost-Friendly VoIP Phone

Let’s first start simple with the absolutely newest edition the SIP-T21P E2. The T21P E2 is an upgraded version of the T21P and now has a backlit screen for better visibility for the user.

Some of the features include:

  • Up to 2 SIP Accounts
  • Wall Mountable
  • Colored (Red/Green) Programmable Keys

 

The Cordless Solution

In many office/business settings you need the option for a cordless phone. It helps to have something to carry around with you if you’re not at your or need to walk away for a minute. Yealink thought of that for you to with the W52P cordless DECT Phone Bundle.

Some of the features include:

Full Series Banner

The High Call Volume User

We can forget about the high call volume desk work and the executives of the building also. This is when you would deploy the Yealink T29G. This phone looks and acts top of the line for an executive and handle a high volume of calls.

Some of the features include:

  • Up to 16 SIP Accounts
  • Support for Wireless Headsets
  • 10 Programmable Keys with Color (Red/Green)

 

The Conference Room

The last room that is sometimes forgotten is the conference room. When you use this room a lot you shouldn’t go with just another desk phone. You wouldn’t take a corvette off roading. For a conference room you should go with the Yealink CP860 . It has great range and the ability to add expansion microphones with the Yealink CPE80.

Some of the features include:

  • 10 Feet Microphone PIckup
  • Optima HD Voice
  • Ability for a single SIP account
  • Featured Posts

  • Popular Posts

  • Read Our Feed

  • Latest

  • VoIP Post Categories

  • Archives