Major Update To The Digium Switchvox Softphone App Digium has big news and gift to everyone just in time for the holidays.  Available for immediate download is the new Switchvox Softphone app, version 3.0. What makes this version such big news? It’s all about CallKit, a new feature in Apple iOS 10 that resolves the limitations in previous iOS versions that all softphone vendors experienced. Digium is among the first Unified Communications vendors to release a softphone based on Apple iOS 10 CallKit. And best of all, the app is free!

In previous versions of iOS, users experienced some limitations and challenges with iOS softphone applications. For example,a softphone was considered just another application. If a cell phone call came in, your softphone application was immediately placed into the background and your softphone calls were placed on hold. Of course this was not ideal, as your softphone caller would have no indication as to why they were suddenly on hold. Likewise, if your iOS device was locked or the softphone was in the background, notifications did not always come through.

Major Update To The Digium Switchvox Softphone App With iOS 10 and CallKit, this all changes. Now, the Digium Switchvox Softphone app interacts with iOS 10, just like a regular phone call. Now, all calls utilize the same interface, allowing you to choose what happens when multiple calls occur simultaneously.

Calls to and from the softphone app are no longer interrupted by cell phone calls. Also, any incoming Switchvox call can be quickly answered even when the app is closed and your iPhone is locked.

What’s more, Switchvox Softphone 3.0 uses less battery life than any version of the past. Push technology enables better communication between the server and the app, conserving your data and battery use.

This is a revolutionary update for the Digium Switchvox Softphone app and it takes softphone usage from a nice-to-try feature to a must-have feature. Interact with your Switchvox calls with greater flexibility, call control, and confidence with Switchvox Softphone 3.0.

Small and medium sized businesses can get all of their Digium Switchvox needs from VoIP Supply.  Download the latest version of Switchvox Softphone today from the Apple Store.

We are excited to announce the release of Digium’s new line of colored screen phones. The newest line of Digium phones include the D60, D62 and D65. These Digium phones are designed for seamless integration for effortless setup with Switchvox and Asterisk.

The new phones increase workplace efficiency with built-in applications such as voicemail, call log, contacts, phone status, user presence, parking and queue metrics. Continue reading

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Digium pedals forward with Switchvox 6.3 release

Switchvox 6.3 is the most recent update to their Unified Communications platform. Here are some of the changes and updates to help your system run smoother.

Multicast for Digium Phones

There is now the ability to manage prioritized multicast addresses, and set up Digium phones to listen to those addresses.

“Multicast transmissions can be handled separately from Switchvox; Digium Phones will listen for those transmissions. Or, you can use a Switchvox SIP extension with a separate third-party multicast device as that extension’s end-point. In that scenario, a Switchvox user can dial that extension to speak and transmit audio to the appropriate phones.”

Multiple Parking Lots

Switchvox admins have the ability to create more than one call parking extension and also name them. You can access your settings to adjust how long the call should be parked for and then where it is sent to after that time period.

Name this Switchvox

When handling multiple on-site Switchvox systems you now have the ability to name each system. You can access this feature by going to Tools > IP Configuration > Advanced Options. The name will be displayed under the Welcome dropdown.

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Particular issues/bugs that have been resolved

Firmware for Polycom has been updated for Switchvox Phone Feature Packs.

When using the Salesforce.com plugin caller ID information will be saved and not lost when the call is ended.

The Swichboard Layouts features has an increased maximum-character limit which allows layouts with a large number of contacts within tags widgets and contacts.

The silence at the end of voicemails is no longer automatically deleted. You can adjust this by going to Tools > Voicemail settings.

The audio on multimedia chat using screen sharing has been improved.

If you’re interested in updating your system please contact our solution specialists at 1-800-398-8647 or voipexperts@voipsupply.com.

We are proud to announce we are the recipients of Digium’s 2016 Pinnacle Partner Award for Direct Marketing Partner of the Year.

digium logo“This is the 4th time that we have been the recipient of this award and we couldn’t be happier,” said Ben Sayers, Founder and CEO of VoIP Supply. “We are honored to be recognized for our partnership with Digium and will continue our commitment to offer our customers value-added Digium solutions.”
These awards are presented to outstanding distributors, resellers, agents (US) and direct marketing partners in North America, Europe, Middle East, Africa, Asia Pacific, Australia/ New Zealand, and Latin America. They are presented annually to Digium’s leading partners who have excelled in developing and growing their partnership with Digium and driving customer success for either premise solutions or cloud-based Switchvox Business Communications Solutions or Asterisk Custom Communications Solutions.

As a Digium partner, we are certified to sell Digium’s Unified Communications (UC) and VoIP solutions, IP phones, gateways, telephony cards, Asterisk® support, and Switchvox appliances.

 

About Digium

Digium®, Inc., the Asterisk® Company, created and is the innovative force behind Asterisk, the most widely used open source telephony software.

Since its founding in 1999 by Mark Spencer, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium offers Asterisk software free to the open source community and offers Switchvox, Digium’s Unified Communications solution to power a broad family of products for small, medium and large businesses.

The company’s product line includes a wide range of telephony hardware and software to enable resellers and customers to implement turnkey VoIP systems or to design their own custom communications solutions. At Digium, we are changing the way businesses communicate.

VoIP Supply Digium Asterisk Switchvox Pinnacle Award
VoIP Supply earns 3rd Digium Pinnacle Partner Award

We’re proud to announce that we’ve been awarded the 2015 Digium Pinnacle Partner award for Direct Marketing Partner of the Year.

3 Time Pinnacle Partner Award Winner

This is the third time since 2012 that we’ve been recognized with a Pinnacle Partner award from Digium, the Asterisk® Company, and developer of the most widely used open source VoIP telephony system.

Digium annually recognizes their top performing channel partners around the world and this year’s award winners were selected based on 2014 sales and a commitment to providing excellent customer satisfaction.

“We’re honored to be recognized for a third time by Digium with an award that highlights our commitment to offering our customers reliable and responsive support, education, and value-added Digium solutions,” said Ben Sayers, CEO of VoIP Supply.

As a Digium partner, VoIP Supply is certified to sell Digium’s Unified Communications (UC) and VoIP solutions, IP phones, gateways, telephony cards, Asterisk® support, and Switchvox appliances.

About Digium

Digium®, Inc., the Asterisk® Company, created and is the innovative force behind Asterisk, the most widely used open source telephony software.

Since its founding in 1999 by Mark Spencer, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium offers Asterisk software free to the open source community and offers Switchvox, Digium’s Unified Communications solution to power a broad family of products for small, medium and large businesses.

The company’s product line includes a wide range of telephony hardware and software to enable re-sellers and customers to implement turnkey VoIP systems or to design their own custom communications solutions.

In these Digium interviews at ITEXPO 2015, VoIP Supply’s CFO Paula Griffo and Product Specialist Jeff Quinn explain what we offer to compliment Asterisk and Switchvox solutions.

Brian Ferguson of Digium talks about more of the Unified Communications solution highlights in his post here, Talking UC at ITEXPO: Watch Digium Live in Miami.

Watch the full video above for these other interviewees that explain their Digium and Asterisk integrations: Continue reading

Cisco UC300 and UC500

The Cisco Unified Communications Series for Small Business, specifically the UC300 and UC500 device series, have reached end-of-life (EoL) status.

Support for these platforms began phasing out on January 1, 2015.

Digium is currently offering a promotion to help you switch from Cisco to a Switchvox UC platform.

For many customers, a Switchvox solution can be purchased for less than the annual cost of a Cisco support contract.

Promotion Details

  • Must be a new Switchvox solution that replaces an existing Cisco UC300 and UC500 solution.
  • This promotion CAN be stacked with other Digium promotions.
  • Work with your VoIP Supply account rep – Devices cannot be purchased online for the same discount.

Eligible Digium Products for Cisco Replacement Promotion

Unified Communications Appliances

  • Switchvox 80
  • Switchvox 310
  • Switchvox 360

VoIP Phones

  • Digium D50
  • Digum D70

 

Digium Digital Cards
New Digium TE236 and TE436 Digital Telephony Cards offer PCI Connectivity

Digium has expanded on their previous TE23x series with the new addition of TE236 and TE436 digital telephony cards.

The most noticeable change is that the TE236/TE436 are PCI versions of the previous PCI Express TE235 and TE435 models.

These new cards still have the same low profile and half-length design that you’re used to and are available in both dual span and quad span formats with optional hardware echo cancellation.

The echo cancellation cards are denoted by the “BF” at the end of the model number (TE236BF, for example).

Dual Span Digium TE236 Features:

  • 2 x RJ48 Interface Ports
  • Up to 48 (T1/J1) or 60 (E1) simultaneous calls
  • Selectable T1, E1, or J1 Mode
  • PCI 3.3V/5.0V
  • Hardware Echo Cancellation with TE236BF model

Quad Span Digium TE436 Features:

  • 4 x RJ48 Interface Port
  • Up to 96 (T1/J1) or 120 (E1) simultaneous calls
  • Selectable T1, E1 or J1 Mode
  • PCI 3.3V/5.0V
  • Hardware Echo Cancellation with TE436BF model

Who Are These For?

The TE236 and TE436 cards are designed for:

  • Enterprise level phone systems,
  • VoIP conversion from legacy PBX,
  • IVR trees,
  • Meet-Me Conference bridges,
  • VoIP Gateways
  • Calling card platforms

Warranty and Satisfaction Guarantee

Digium products are backed by a 5-year warranty and the risk-free Digium Exceptional Satisfaction Program (ESP):

Under the Exceptional Satisfaction Program (ESP) risk-free, Digium Quality Guarantee, Digium® will refund the purchase price of any qualifying telephony card, Switchvox appliance, Asterisk Add-on, Digium Phone, Gateway, or R-Series to any customers who are not 100% satisfied that the Digium product(s) they purchased performed as designed.

For more information call us today at 800-398-8647 or reach out to one of our VoIP Experts.

AstriCon 2014 is happening right now in Las Vegas from October 22nd to the 24th, so if you’re not there here’s why you should attend next year.

Over the course of three days the annual AstriCon conference aims to fulfill its mission of expanding Asterisk expertise through these five areas:

  • People
  • Presentations
  • Panels
  • Products
  • Projects

For fans, developeers, and businesses – this is the place for anyone who uses the Asterisk telephony platform to learn about the latest projects, updates, and technical details.

Hackathon

The first ever AstriCon Hackathon was held this year for communications designers and developers to challenge themselves in a fast-paced app designing contest with custom software built on Asterisk, Respoke, and Clarify.

Here’s a recent video that explains more about it:

What’s Respoke?

Also new at AstriCon this year is Respoke which is Digium’s new cloud-based platform that gives developers another tool for the growing use of web communications.

The Respoke API wants to make it easy to add voice, video, messaging, and data to applications.

If you’re a developer that wants to get involved, learn more here and here.