Questions about VoIP devices and services are regularly submitted to VoIPSupply.com through a technical support ticket or via the “Ask The Expert” tab on our product pages.

We respond to these requests directly but more often than not, this Q & A would be helpful for lots of other folks.

Below are your VoIP questions answered – Real questions from real people  just like you.

freetalk-skype-voip-supply

Q: Is this [Freetalk Connect Me] only for Skype or can it be used with any VoIP [sic] with compatible voice codec?

A:  The Freetalk Connect Me is a Skype-specific analog telephone adapter (ATA) that allows you to make and receive Skype calls from your regular, old home phone.

The Connect Me allows you to switch back and forth between making Skype calls and calls using your home phone number. The diagram above shows how the Connect Me ATA is a bridge between your landline and your broadband internet connection.

The Connect Me isn’t designed to provide you with VoIP service.

If you’re already using VoIP to make calls, the Freetalk Connect Me certainly shouldn’t impede that if you’re looking for a standalone Skype phone option to make and receive Skype calls while you’re away from your computer. For more info, here’s a good Freetalk Connect Me video tutorial.

Jabra GN9350e OC

 

Q:  Is the head band size ajustable [Jabra GN9350e OC]?

A:  You should be asking WAS the headband adjustable and the answer would be, yes, it was, and in fact it came with (3) wearing options – Over-the-head, behind-the-neck, and on-the-ear.

The Jabra GN9350e OC has been discontinued and has been replaced by the Jabra PRO 9450 which also features those same (3) great wearing styles and offers (4) ways to answer a call via the:

  • Headset,
  • Touch Pad,
  • PC Call Manager,
  • or Keyboard Shortcut

For a full run-down of the PRO 9450, check out this video:

Stay Tuned

Check back next time  for more VoIP Q & A.

Thanks for your questions!

Jabra Motion UC Bluetooth Headset

VoIP Supply has added the Jabra Motion UC Series of  Bluetooth Headsets.

What Is It?

Jabra Motion UC is a unique line of Unified Communication (UC) Bluetooth headsets that wants to be the only headset that you will ever need.

For example, a single Motion UC can be paired with your VoIP desk phone, VoIP softphone, cell phone, tablet, and Microsoft Lync system so that no matter where you go or what device you’re working from, you’ll just need this one hands-free Jabra headset.

Right now we’re carrying the following Motion UC and Motion Office headset models for both standard applications and optimized for Microsoft Lync:

  • Jabra Motion UC:  Bluetooth headset for VoIP softphone, cell phone, and tablet.
  • Jabra Motion UC MS:  Bluetooth headset optimized for Microsoft Lync that connects to VoIP softphone, cell phone, and tablet.
  • Jabra Motion Office:  Bluetooth headset connects to VoIP desk phone, VoIP softphone, cell phone, and tablet.
  • Jabra Motion Office MS:  Bluetooth headset optimized for Microsoft Lync that connects to VoIP desk phone, VoIP softphone, cell phone, and tablet

Who Is It For?

The Jabra Motion is great for anyone who makes calls across a variety of devices, likes to communicate hands-free, and would like to cut down at least on the number of headsets you use when you’re in the office, on the go, or working remotely.

And if you like wireless VoIP headsets that are mono (one ear) and have a behind-the-ear wearing style, then the Jabra Motion UC series is for you because that’s they only fit and form they come in. But these headsets also offer:

  • Auto Pairing
  • Music Streaming
  • Noise and Wind Filtered Microphones
  • 7 Hour Talk Time
  • Voice Control
  • Movement Sensors

Pricing & Availability

Jara Motion UC headsets are available with some slight price variations:

  • Jabra Motion UC:  $150 to $200
  • Jabra Motion Office:  $380

jabra-motion-cta-voip-supply

 

jabra-logo

 

Your business depends on communication over the phone, and Jabra completely understands. The Jabra BIZ 2300 Series was designed to keep customer connectivity and satisfaction a top priority.

What is it?

The Jabra BIZ 2300 Series is a new, sleek and modern design made specifically to enhance the user experience. These new headsets from Jabra deliver HD voice, Wideband speaker performance and best-in-class noise cancellation, perfect for sales floors and call centers. Optimized for speech analytics for clearer communication these headsets focus on raising the bar on world class sound.

Not only are they looking out for ease of understanding between the two users at each end of the line, but Jabra is also looking out for you: the new Jabra BIZ 2300 Series comes with a break-proof boom arm that rotates 360 degrees and features a Kevlar-reinforced cord made to stand the wear and tear abuse you can expect from day in and day out use.

Jabra_Biz2300_mono

Jabra BIZ 2300 QD Mono: A corded one-ear headset for quick disconnect connectivity with desk phones.

Jabra BIZ 2300 QD Duo: A corded two-ear stereo headset for desk phones with quick disconnect cord connectivity.

Jabra BIZ 2300 USB UC Mono: A corded one-ear headset with USB connectivity optimized for all leading Unified Communication applications and soft phones.

Jabra_Biz2300_duo

Jabra BIZ 2300 USB UC Duo: A corded two-ear stereo headset with USB connectivity optimized for all leading Unified Communication applications and soft phones.

Jabra BIZ 2300 USB Microsoft Lync Mono: A corded one-ear headset optimized for Microsoft Lync with USB connectivity.

Jabra BIZ 2300 USB Microsoft Lync Duo: A corded two-ear stereo headset optimized for Microsoft Lync with USB connectivity.

Who is it For?

The Jabra BIZ 2300 Series is made for everyone. The comfortable and sturdy frame was designed especially for call centers who expect hours of use from a headset throughout the day, but with it’s low cost price tag, it’s going to appeal to a lot more people looking for a more ergonomic experience in their work day. Whether it needs to be connected to a desk phone with a quick disconnect cord, or if it needs to connect to a soft phone application on a computer with the USB cord, there’s a style for everyone.

Pricing

The pricing for the BIZ 2300 Series goes as:

  • Jabra BIZ 2300 QD Mono: $94.99
  • Jabra BIZ 2300 QD Duo: $104.99
  • Jabra BIZ 2300 USB UC Mono & USB Microsoft Lync Mono: $114.99
  • Jabra BIZ 2300 USB UC Duo & USB Microsoft Lync Duo: $129.99

Availability

The Jabra BIZ 2300 Series is now available, but first launch quantity is limited. Shipping times may varying. Call the VoIP experts at 1.800.398.8647 for inventory!

With the introduction of Polycom’s 3.0.0 SIP firmware, users using cordless DECT or Bluetooth headsets now have the ability to answer and end calls from their Polycom phones with an easy press of a button on the headset itself. No need for a Handset Lifter or corded solution! This is a very nice and useful feature since in the past…and I know…. handset lifters tend to take the handset completely off the Polycom phone, thus requiring a special part from both GN Netcom Jabra and Plantronics. Forget about all of that and make the shift …utilize the Electronic Hookswitch feature at its best.

There are a couple things you should know first before you go and experiment with your Polycom phones. The Electronic Hookswitch feature or EHS works through the Polycom IP Phones serial port connection located on the back-side of each of these models: IP-320/330, 430, 550, 560, and 650 and pictured below:

Electronic Hookswitch

The connection then feeds into the AUX port of these two (compatible) headsets from GN Netcom Jabra (GN9350 and GN9120 with EHS adapter). Please refer to picture below:

Hookswitch control

There are a couple changes that need to be made to Polycom phone configuration as well. This is described in Polycom’s Technical Bulletin 35150, but in short, you must perform the following:

Edit the up.analogHeadsetOption to “1”in the sip.cfg file. This value is set to “0” by default and when set to “1” allows DHSG-compatible headsets to be attached to the Polycom phone.

From the Phone UI, access the Menu, Settings, Basic, Preferences, Headset, and Analog Headset and then select Jabra Mode

Ensure that the physical connection as noted in the above illustration is correct!!

I would also like to inform you a few other special requirements that may be needed under certain applications and variations of the Polycom and GN Netcom Jabra products.

When using a Polycom IP-320/330, you will need a GN Netcom Jabra 2.5mm to RJ-9 adapter cord since the Polycom IP-320/330 have a 2.5mm headset jack.

When using the GN9350 headset, the unit does NOT ship with the EHS connection cable described in the above illustration (From Polycom Phone serial port to AUX port on GN9350/9120).This is a required accessory product of the GN9350/9120.

You must be running Polycom 3.0.0 SIP Firmware or higher and bootrom 4.1.0. If you have purchased your Polycom phones through VoIP Supply, contact us toll free at 800-398-8647 and request access to the latest and greatest Polycom firmware files. VoIP Supply is a certified reseller of Polycom equipment and can provide you with these files which are NOT available on www.polycom.com.