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Grandstream GXP2020

The Grandstream GXP2020 has been discontinued by the manufacturer. VoIP Supply recommends the Grandstream GXP2140. For more information or if you have questions, please call 800.398.8647.
The Grandstream GXP2020 is an advanced voice over IP telephone designed for the receptionist, power user or executive that requires a feature rich handset at a highly competitive price. Read More
Product Details
Manufacturer:
Grandstream
Model:
GXP2020
SKU:
02-101038
MSRP Price:
$169.00
% Off:
29%

Grandstream GXP2020 VoIP Phone

The Grandstream GXP2020 is an advanced voice over IP telephone designed for the receptionist, power user or executive that requires a feature rich handset at a highly competitive price.

Grandstream GXP2020 VoIP Phone Overview

The Grandstream GXP2020 includes a backlit 320x160 high resolution graphic LCD with multi-level grey scales, SRTP and TLS (pending) for privacy protection, as well as secure and automated provisioning for mass deployment. The Grandstream GXP2020 is the second phone in the GXP Enterprise SIP Phone portfolio. It is ideal for both the executive office and advanced enterprise users.

Grandsteam GXP2020 Features and Functions

  • 6 lines indicators with individual SIP account profiles
  • 7 programmable hard keys and 4 XML programmable context-sensitive soft keys
  • Multi-line support of up to 13 call appearance lines with dual-color LED indicators
  • Expandable to additional 112 lines through expansion key-modules
  • Support Caller ID display or block, per call or permanent
  • Call waiting, hold, mute, transfer (blind or attended),forward, and more
  • Multi-party conferencing (up to 5-way)

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Manufacturer
Grandstream
Model
GXP2020
# of Lines
6
Backlit Display
Yes
Color Display
No
Touchscreen Display
No
Protocols Supported
SIP
# of Ethernet Ports
2
Gigabit
No
Power
PoE (IEEE 802.3af), Power Supply Included
Headset Interface
2.5mm, RJ11
EHS Support
No
Grandstream GXP2020

Michael Rehac

Direct: 716-213-6898

Why Pay $119.00 for the Grandstream GXP2020 ?

  • Six line IP Phone

  • Dual Ethernet with PoE Support

  • 7 Programmable Keys and 4 Programmable Softkeys

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Customer Reviews

(Submitted on ) | by

Well Valued
This phone led me and my company through the residential revolution. And just like our success, never failed. Wonderful.

(Submitted on ) | by

Not Perfect, but Very Impressive for the Price
I'm setting up a new office for a communications services company and bought 4 IP phones to evaluate and test. The Grandstream GXP-2020, the Linksys SPA-942, the Cisco/Linksys SPA-508G and the Cisco/Linksys SPA-525G. I still haven't made the final decision yet. Even at twice the cost of the Grandstream, I've been leaning towards the Cisco SPA-525G because I've known their phones to be truly stable and reliable, and the display and menu system seems much nicer (probably because of the higher resolution and the addition of color), but the GXP-2020 is sure giving the Cisco phones a run for their money. The GXP-2020 is an impressive looking phone. Personally, I feel it looks more like an office phone than the Cisco does. I also like the feel of the handset better, the bigger screen, 6 lines vs. 5 lines, and when testing the GXP-2020 with juggling between 9 simultaneous calls, it was so nice and easy to know which line had which call and jumping between them really quick. Also, the price, for what you get feature-wise, is pretty darn good. The downsides, for me, are that I've been told by callers that my voice sounds "tinny" on the GXP-2020 (too much treble), the soft buttons don't really give much help in-call like the Cisco phones' soft buttons do, there's only 3 potential ring tones (no way to differentiate all 6 lines by ring), and the extra row of buttons under the 12 normal keypad buttons drives me insane when I go to dial a number quickly. The bottom row looks and feels very similar to the 0-9,#,* buttons, so if you don't look carefully when you dial, you'll hit the speakerphone button instead of the 0 key, for example. I can't tell you how many calls I misdialed during my testing... and that alone is probably the biggest thing that's stopping me from choosing this phone permanently. Even if they had made those buttons a different shape and color, it would help. If you dial quickly without reading the number on each key as you hit it, you're going to dial a lot of wrong numbers with this phone.

That said, it's still an impressive phone, and that's why I can't bring myself to rule it out 100% yet. I'm hoping to do some more testing and see if I can train my hand to ignore those extra buttons.

Also keep in mind, while Grandstream support is really good, and they are constantly trying to fix problems (which is a good thing), they also have a history of releasing buggy firmware in production phones without enough testing before release. If you get your Grandstream working the way you like it, don't rush to do a firmware upgrade on all your phones until you test it on a non-essential phone extensively and make sure it doesn't break something you need.

If the extra buttons on the bottom row don't bother you, and you don't mind having only 3 ring tones available, then I'd recommend this phone as an excellent choice.

Oh, and I guess I should mention I'm using this with Asterisk 1.6.X and it seems to work flawlessly with the Asterisk software.

(Submitted on ) | by

Great workhorses
We've got about 30 of these on Asterisk systems and have enjoyed these for about 2 years now. 6 lines, large phone book that can be remotely updated. Good audio quality, good speakerphone, and lots of features.

(Submitted on ) | by

Great phones
We ordered 15 of these phones. They've generally been great. We're using it with Switchvox's SMB PBX. We had a problem with one of the LCD displays, and VoIP Supply replaced it for us very quickly.

(Submitted on ) | by

Great Phone
I got this phone for my house to see how it worked. I'm in charge of a IP/PBX Research project at the computer store I work at. I have my phone at home and connect across the internet to the Phone server at work on one of the accounts and another I have setup for my phone server at my house. With the ability to to have six different accounts/extension numbers as well as multiple lines for each works great. When we get a setup that we are installing for businesses I'm sure this will be one of our options.

(Submitted on ) | by

Great Product Grandstream GXP-2020
We bought 6 of these for our office. We use them with a local VoIP service provider. We had Nortel phones prior to this and we like the Grandstream GXP-2020 a lot.

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