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Audiocodes Mediapacks do not include setup, installation, configuration, or post sales support. These options are available as add-ons.Click here for an Audiocodes Mediapack Datasheet
The device was relatively easy to set up. A few Tweaks on the fax portion but once set and burnt in the system performs as expected. Very powerful device with lots of settings. Haven't used the tech support yet because the device was easy to set up. How ever for the money I paid I would have expected a rack mounted metal case instead of the cheap looking case and design they have now.
I would recommend this device to any one wanting to combine multiple POTS lines in to a PBX.
Confusing web user interface and support documentation
The sales people will tell you that the AudioCodes MP-11x series are among the best analog gateways out there. However, the support from AudioCodes sucks! I head that this is a very powerful device. I cannot find a simple guide to walk me through a common scenario such as hooking up my analog pots lines to the device, configure it to work with Asterisk or the popular flavors such as PBX in A Flash PIAF.