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The Xorcom comprehensive call center statistics module available for CompletePBX CXE4000 is great for monitoring activity to improve efficiency of organization / employees. The Lite version comes standard on the CXE4000 but this upgrade allows you more flexibility.
The reports display accurate information for your call center activity in formatted tables and informative charts. Reports can be exported to pdf and csv (Excel) format. There are a myriad of metrics available: Service Level Agreement, Abandon Rates, Call Distributions, Agent Activity and a lot more.