{"id":104713,"date":"2015-07-31T20:34:25","date_gmt":"2015-07-31T20:34:25","guid":{"rendered":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/?p=104713"},"modified":"2016-07-18T10:43:38","modified_gmt":"2016-07-18T14:43:38","slug":"ringtones-and-blf-with-grandstream-and-elastix","status":"publish","type":"post","link":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/ringtones-and-blf-with-grandstream-and-elastix\/","title":{"rendered":"VoIP Supply Q&amp;A: Ringtones and BLF with Grandstream and Elastix in a Law Firm, Grandstream HT502 ATA Disconnect Duration, and Moimstone MWP1100A"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-104843\" src=\"\/blog\/voip-insider\/files\/2015\/07\/vs-qa.png\" alt=\"VoIP Supply Q and A\" width=\"600\" height=\"300\" srcset=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/07\/vs-qa.png 600w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/07\/vs-qa-150x75.png 150w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/07\/vs-qa-300x150.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>Our tech support team here at VoIP Supply offers great <a title=\"VoIP Supply pre and post-sale support\" href=\"\/services\">pre- and post-sale support<\/a> plus provisioning, consultations, and configuration and installation help.<\/p>\n<p>We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.<\/p>\n<p>Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-104803\" src=\"\/blog\/voip-insider\/files\/2015\/07\/qa-grandstream-exlastix.png\" alt=\"Elastix miniUCS and Grandstream GXP2130 different internal extensions and BLF\" width=\"600\" height=\"50\" srcset=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/07\/qa-grandstream-exlastix.png 600w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/07\/qa-grandstream-exlastix-150x12.png 150w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/07\/qa-grandstream-exlastix-300x25.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><strong>Q: I recently installed an <a title=\"Elastix NLX miniUCS appliance\" href=\"\/elastix-miniucs-appliance\">Elastix miniUCS<\/a> with <a title=\"Grandstream GXP2130 phones\" href=\"\/grandstream-gxp2130\">Grandstream GXP2130 phones<\/a> in a law firm and they requested a few features. They were hoping to have a different ring tone for internal extensions when calling as well as being able to &#8220;see&#8221; which line was in use on the phones?<\/strong><\/p>\n<p><strong>A:<\/strong> You can customize the ringtone by creating rules for those internal extensions.<\/p>\n<p>See Page 39, &#8220;Match Incoming Caller ID.&#8221; of the Grandstream GXP Series Admin Guide:<\/p>\n<p><span id=\"hs-cta-wrapper-164e47bb-21ff-444f-a6f0-d2836c134595\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-164e47bb-21ff-444f-a6f0-d2836c134595\" class=\"hs-cta-node hs-cta-164e47bb-21ff-444f-a6f0-d2836c134595\"> <a class=\"post-thumbnail\" href=\"http:\/\/cta-redirect.hubspot.com\/cta\/redirect\/464097\/164e47bb-21ff-444f-a6f0-d2836c134595\" target=\"_blank\"><img decoding=\"async\" id=\"hs-cta-img-164e47bb-21ff-444f-a6f0-d2836c134595\" class=\"hs-cta-img\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/464097\/164e47bb-21ff-444f-a6f0-d2836c134595.png\" alt=\"Download Grandstream GXP2130\/GXP2140\/GXP2160 Admin Guide\" \/><\/a><\/span><\/span>Also, you can enable the BLF function (busy lamp field) so you&#8217;ll be able to see what extensions are in use.<\/p>\n<p>For example, this is what the different colored lights mean:<\/p>\n<ul>\n<li><span style=\"color: #00ff00;\"><strong>Green<\/strong> <\/span>= Available<\/li>\n<li><span style=\"color: #ff0000;\"><strong>Red<\/strong> <\/span>= In Use<\/li>\n<\/ul>\n<p>You can enable the BLF function by configuring the &#8220;BLF Server&#8217; field under General account settings of the GXP2130.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-104813\" src=\"\/blog\/voip-insider\/files\/2015\/07\/qa-grandstream-ht502.png\" alt=\"How to setup Grandstream HT502 ATA disconnect duration\" width=\"600\" height=\"50\" srcset=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/07\/qa-grandstream-ht502.png 600w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/07\/qa-grandstream-ht502-150x12.png 150w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/07\/qa-grandstream-ht502-300x25.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><strong>Q: Hi, I recently purchased some <a title=\"Grandstream HT502 VoIP Adapter\" href=\"\/grandstream-ht-502\">Grandstream HT502 ATAs<\/a>. The ATAs have a pretty standard configuration with my VoIP provider. So I have the analog lines going out of the ATAs and into my legacy on-site PBX system. <\/strong><\/p>\n<p><strong>The problem I am having is if I call in on my cell phone and the call comes in on the ATA and rings my legacy PBX and the auto-attendant starts talking and then I hang up my cell, the call will &#8220;live on&#8221; in my PBX for several minutes.<\/strong><\/p>\n<p><strong>It&#8217;s like the on-site legacy PBX is not getting the correct disconnect signal from the ATA&#8230;.any tips?<\/strong><\/p>\n<p><strong>A: <\/strong> By default the Grandstream HT502 ATA supports busy tone disconnect.<\/p>\n<p>This is not supported by all legacy PBX&#8217;s.<\/p>\n<p>You need to check and or test what kind of disconnect the PBX supports. It could be polarity reversal, that then needs to be enabled, or loop current disconnect.<\/p>\n<p>For loop current, you need to increment the disconnect duration by 100 ms and try until you reach the proper value (~500 to ~1000). These settings are under FXS on the WebUI.<\/p>\n<h2>TL;DR<\/h2>\n<p>In short, test the other disconnect method the HT supports.<\/p>\n<p><strong><span style=\"color: #808080;\">Updated Response From Customer:<\/span><\/strong><\/p>\n<p><em>Thanks, set disconnect to 1000 and now it is disconnecting calls properly.<br \/>\n<\/em><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-104823\" src=\"\/blog\/voip-insider\/files\/2015\/07\/qa-moimstone-mwp1100a.png\" alt=\"Download Moimstone MWP1100A Admin Guide\" width=\"600\" height=\"50\" srcset=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/07\/qa-moimstone-mwp1100a.png 600w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/07\/qa-moimstone-mwp1100a-150x12.png 150w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/07\/qa-moimstone-mwp1100a-300x25.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><strong>Q: Where can I get the Admin Manual for MWP 1100A<\/strong><\/p>\n<p><strong>A:<\/strong> No need to look any further, you can download the Moimstone MWP 1100A admin manual right here:<\/p>\n<p><span id=\"hs-cta-wrapper-9dc54461-9995-4183-869c-c44c4edc3ec5\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-9dc54461-9995-4183-869c-c44c4edc3ec5\" class=\"hs-cta-node hs-cta-9dc54461-9995-4183-869c-c44c4edc3ec5\"> <a class=\"post-thumbnail\" href=\"http:\/\/cta-redirect.hubspot.com\/cta\/redirect\/464097\/9dc54461-9995-4183-869c-c44c4edc3ec5\" target=\"_blank\"><img decoding=\"async\" id=\"hs-cta-img-9dc54461-9995-4183-869c-c44c4edc3ec5\" class=\"hs-cta-img\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/464097\/9dc54461-9995-4183-869c-c44c4edc3ec5.png\" alt=\"Download VoIP Systems Guide\" \/><\/a><\/span><br \/>\n<\/span><br \/>\n<!-- end HubSpot Call-to-Action Code --><em>That&#8217;s all for this week, stay tuned for next week&#8217;s VoIP Q &amp; A.<br \/>\n<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help. We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone. Here now are our top three (real) questions and answers from this past [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1573],"tags":[],"class_list":["post-104713","post","type-post","status-publish","format-standard","hentry","category-q-a"],"_links":{"self":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/104713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/comments?post=104713"}],"version-history":[{"count":21,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/104713\/revisions"}],"predecessor-version":[{"id":202963,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/104713\/revisions\/202963"}],"wp:attachment":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/media?parent=104713"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/categories?post=104713"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/tags?post=104713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}