{"id":111343,"date":"2015-10-09T21:01:48","date_gmt":"2015-10-09T21:01:48","guid":{"rendered":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/?p=111343"},"modified":"2016-07-13T15:00:20","modified_gmt":"2016-07-13T19:00:20","slug":"grandstream-ht503-call-routing","status":"publish","type":"post","link":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/grandstream-ht503-call-routing\/","title":{"rendered":"VoIP Q&amp;A: Grandstream HT503 Call Routing, Polycom VVX Expansion Module, and Factory Defaults for the Panasonic KX-TGP500"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-111483\" src=\"\/blog\/voip-insider\/files\/2015\/10\/voip-supply-voip-Q-and-A-new.jpg\" alt=\"Do you have questions about VoIP? \" width=\"600\" height=\"300\" srcset=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/10\/voip-supply-voip-Q-and-A-new.jpg 600w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/10\/voip-supply-voip-Q-and-A-new-150x75.jpg 150w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/10\/voip-supply-voip-Q-and-A-new-300x150.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><br \/>\nOur tech support team here at VoIP Supply offers great <a title=\"VoIP Supply pre and post-sale support\" href=\"\/services\">pre- and post-sale support<\/a> plus provisioning, consultations, configuration, and installation help.<\/p>\n<p>We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone. This one is about Grandstream Call Routing.<\/p>\n<p>Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).<\/p>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-111553\" src=\"\/blog\/voip-insider\/files\/2015\/10\/ht503-1-qa.jpg\" alt=\"Gateway that will allow SIP to outdial over an analog trunk\" width=\"600\" height=\"50\" srcset=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/10\/ht503-1-qa.jpg 600w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/10\/ht503-1-qa-150x12.jpg 150w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/10\/ht503-1-qa-300x25.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/h2>\n<p><strong>Q: We install access control systems for condominiums that uses a SIP extension to place calls to residents&#8217; telephone numbers. We need a gateway that will allow SIP to outdial over an analog trunk. What do you have recommend?<\/strong><\/p>\n<p><strong>A: <\/strong>This can be accomplished with the <a title=\"The Grandstream HT503 HandyTone 503 is a hybrid Analog Telephone Adapter (ATA)and VoIP Router. \" href=\"\/grandstream-ht-503\">Grandstream HT503 hybrid Analog Telephone Adapter (ATA) and VoIP router<\/a>.<\/p>\n<p>You want to use the &#8220;<strong>Route Calls to PSTN<\/strong>&#8221; function which is explained here in this guide:<\/p>\n<ul>\n<li><a title=\"Grandstream HT503 Hop On\/Hop Off Scenarios\" href=\"http:\/\/www.grandstream.com\/sites\/default\/files\/Resources\/ht503_wp_hop_on_hop_off_scenario.pdf\" target=\"_blank\">Grandstream HT503 Hop On Off Call Scenarios<\/a><\/li>\n<\/ul>\n<p><a class=\"post-thumbnail\" href=\"http:\/\/www.grandstream.com\/sites\/default\/files\/Resources\/ht503_wp_hop_on_hop_off_scenario.pdf\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-111353\" src=\"\/blog\/voip-insider\/files\/2015\/10\/ht503-route-calls-to-pstn.jpg\" alt=\"ht503 route calls to pstn\" width=\"665\" height=\"192\" srcset=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/10\/ht503-route-calls-to-pstn.jpg 665w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/10\/ht503-route-calls-to-pstn-150x43.jpg 150w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/10\/ht503-route-calls-to-pstn-300x86.jpg 300w\" sizes=\"auto, (max-width: 665px) 100vw, 665px\" \/><\/a><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-111563\" src=\"\/blog\/voip-insider\/files\/2015\/10\/vvx-2-qa.jpg\" alt=\"How to sync VVX expansion module with Polycom VVX 600\" width=\"600\" height=\"50\" srcset=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/10\/vvx-2-qa.jpg 600w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/10\/vvx-2-qa-150x12.jpg 150w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/10\/vvx-2-qa-300x25.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><strong>Q: I have installed a Polycom VVX Expansion module on my Polycom VVX 600 phone and nothing happens with the module. <\/strong><\/p>\n<p><strong>I have gone through the support documentation and it says that I should get a message saying that there isn&#8217;t enough power if there is a problem powering the module. I do not get any messages on the phone and no lights on the module itself.<\/strong><\/p>\n<p><strong>I am wondering if there is a problem with the cable between the phone and the module?<\/strong><\/p>\n<p><strong>A: <\/strong>The solution to this is simpler than you think.<a class=\"post-thumbnail\" href=\"\/polycom-vvx-600\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright\" src=\"\/media\/catalog\/product\/p\/o\/polycom_vvx_600_4.jpg\" alt=\"\" width=\"100\" height=\"100\" \/><\/a><\/p>\n<p>Check to see which version of firmware you have on the phone.<\/p>\n<p>Most likely the firmware just needs to be updated for the two devices to sync.<\/p>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-111523\" src=\"\/blog\/voip-insider\/files\/2015\/10\/panasonic-qa-1.jpg\" alt=\"How to reset Panasonic KX-TGP500 to factory defaults\" width=\"600\" height=\"50\" srcset=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/10\/panasonic-qa-1.jpg 600w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/10\/panasonic-qa-1-150x12.jpg 150w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/10\/panasonic-qa-1-300x25.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/h2>\n<p><strong>Q:\u00a0I need to reset a <a title=\"The Panasonic KX-TGP500 is a Dect solution which includes the base unit and a DECT cordless handset.\" href=\"\/panasonic-kx-tgp500\">Panasonic KX-TGP500<\/a> back to factory defaults. <\/strong><\/p>\n<p><strong>The web interface allows resetting web settings but does not reset to out-of-the-box settings (before pre-provisioning). The documentation says to contact the provider.<\/strong><\/p>\n<p><strong>A:<\/strong>\u00a0This Panasonic DECT phone has a bit of a key sequence for factory defaulting:<\/p>\n<ul>\n<li>Go to <strong>Menu<\/strong> first<\/li>\n<li>Then press <strong>#740<\/strong><\/li>\n<li>Select <strong>Yes<\/strong><\/li>\n<\/ul>\n<p>I would also suggest disconnecting the device from the network so it doesn&#8217;t re-provision via Option 66.<strong>*<\/strong><strong>\u00a0<\/strong><\/p>\n<p><strong><a class=\"post-thumbnail\" href=\"\/panasonic-kx-tgp500\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright\" src=\"\/media\/catalog\/product\/k\/x\/kx-tgp500.jpg\" alt=\"\" width=\"100\" height=\"100\" \/><\/a><\/strong><\/p>\n<p><strong>* NOTE:<\/strong> Customer also stated that they &#8220;have a pre-provision file on a tftp server and DHCP option 66 set so that when the phone is plugged into the network it downloads the pre-provision file, updates the Standard File URL the reboots and downloads that file to complete the configuration.&#8221;<\/p>\n<p><em>That&#8217;s all for this week, stay tuned for next week&#8217;s VoIP Q &amp; A.<br \/>\n<\/em><\/p>\n<p><a class=\"post-thumbnail\" href=\"\/new-to-voip\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-111373\" src=\"\/blog\/voip-insider\/files\/2015\/10\/new-to-voip3-cta.png\" alt=\"new to voip3 cta\" width=\"728\" height=\"90\" srcset=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/10\/new-to-voip3-cta.png 728w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/10\/new-to-voip3-cta-150x18.png 150w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2015\/10\/new-to-voip3-cta-300x37.png 300w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone. This one is about Grandstream Call Routing. Here now are our top three (real) [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1573,1221],"tags":[],"class_list":["post-111343","post","type-post","status-publish","format-standard","hentry","category-q-a","category-small-business-voip"],"_links":{"self":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/111343","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/comments?post=111343"}],"version-history":[{"count":20,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/111343\/revisions"}],"predecessor-version":[{"id":201003,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/111343\/revisions\/201003"}],"wp:attachment":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/media?parent=111343"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/categories?post=111343"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/tags?post=111343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}