VoIP Supply takes a lot of pride in its prime customer service staff.\u00a0 We’d like for you to get to know them better, because they are always happy to meet and take on new customers.<\/p>\n
Our customer service department has many functions within VoIP Supply.\u00a0\u00a0The most important is\u00a0providing care to customers that email or call in with questions regarding their order, invoicing, tracking, account status, product returns, etc…<\/p>\n
The customer service department also provides support to all other departments within the company, providing requested assistance, assisting sales associates so that they can spend more time selling, contacting customers for accounting, purchasing, or shipping to gather additional information so that VoIP Supply can be the best!<\/p>\n
And now introducing, the Customer Service Department!<\/p>\n
William Herrmann – Customer Service Manager<\/strong><\/p>\n Bill is responsible for the overall management of the department.\u00a0 He is required to direct the staff and provide the necessary roadmap for the department.\u00a0 Bill is also responsible to drive continuous improvement with the department and the company as a whole.\u00a0 Bill works with all staff and management to push customer identified opportunities for quick improvement.<\/p>\n Erin Moran – Customer Service Team Lead<\/strong><\/p>\n Erin is known as the jack of all trades within VoIP Supply.\u00a0 Erin acts as an assistant to the Customer Service Manager, often providing training and leadership to the staff.\u00a0\u00a0She can be counted on to perform any task within the department and many within the company.\u00a0 Erin also serves as a backup receptionist for the company.<\/p>\n Linda Boney and Dawn Martin- Customer Service Representatives<\/strong><\/p>\n Linda and Dawn\u00a0are responsible for handling inbound customer service calls, replying to incoming customer service emails, providing proactive customer service information, and handling various customer service queues.\u00a0\u00a0They also supports our sales staff and any other associates with any pressing issues.<\/p>\n Jeffrey Hanover – Customer Service Representative (RMA Specialist)<\/strong><\/p>\n Jeff is responsible to handle all incoming RMA requests, providing customers with all required communications pertaining to returns, declining any RMA’s that do not fit within our returns program, processing all returns that do, and providing customers technical support options when applicable.\u00a0 Jeff is tasked with reducing the percentage of returns that VoIP Supply processes.\u00a0 Jeff also assists the other customer service representatives by helping with inbound customer service calls.<\/p>\n Mary Beth Hyzy – Customer Service Representative<\/strong><\/p>\n Mary Beth is responsible for an outbound call customer service campaign.\u00a0 In this role she calls customers and informs them that their order has been shipped, informs them about the email they received with a PDF of the\u00a0invoice, provides them with tracking information and thanks them for shopping with VoIP Supply.<\/p>\n Christopher Heinrich – Sales Engineer<\/strong><\/p>\n As Sales Engineer; Chris provides pre & post sales support to our customers and our sales staff.\u00a0 Chris is responsible for the technical product trainings that are continuously created and modified to improve the selling skills and knowledge within the sales department.<\/p>\n Kyle Brocious – Technical Support Representative<\/strong><\/p>\n Kyle is responsible for providing pre & post sales support to our customers, provisioning orders, and\u00a0testing returns and new products. Kyle also is involved in processing online orders and is currently training new sales staff to take over this project.<\/p>\n Kevin McCarthy – Technical Support Representative<\/strong><\/p>\n Kevin is responsible for providing pre & post sales support to our customers, provisioning orders, and\u00a0testing returns and new products.<\/p>\n Griffin Green – Customer Service Intern<\/strong><\/p>\n Griffin is a temporary associate that is used as a utility employee.\u00a0 He can be counted on to assist wherever needed.<\/p>\n