{"id":211163,"date":"2016-09-01T12:08:29","date_gmt":"2016-09-01T16:08:29","guid":{"rendered":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/?p=211163"},"modified":"2016-11-29T11:43:35","modified_gmt":"2016-11-29T16:43:35","slug":"why-integrate-voip-and-crm-systems","status":"publish","type":"post","link":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/why-integrate-voip-and-crm-systems\/","title":{"rendered":"Why Integrate VoIP and CRM Systems?"},"content":{"rendered":"<p>As technology continues to shift, catering to customers has become a tricky but crucial task for every business.<\/p>\n<p>A successful customer-focused business needs to be well-prepared to serve the customers before they even come to the door. That&#8217;s where the integration of VoIP and a CRM system comes into play. Let&#8217;s see how the integration can help you exceed your customers&#8217; expectations.<\/p>\n<p>&nbsp;<\/p>\n<h2>Increase Efficiency with an Automation Setup<\/h2>\n<p><a href=\"\/cloudtc-glass-1000\" onclick=\"ga('send', 'event', 'voip-insider-blog-post', 'click', 'Integrating VoIP and CRM systems');\">Integrating VoIP and CRM systems<\/a> enables you to set up an automation process such as <a href=\"\/blog\/voip-insider\/voip-service-features-find-mefollow-me-call-routing\/\" onclick=\"ga('send', 'event', 'voip-insider-blog-post', 'click', 'auto call forwarding');\">auto call forwarding<\/a>, saving you time and energy to focus on dealing with your business. The automation setup will also reduce customer wait time and therefore increase the satisfaction rate.<\/p>\n<p>&nbsp;<\/p>\n<h2>Deliver Excellent Customer Service<img loading=\"lazy\" decoding=\"async\" class=\" wp-image-211193 alignleft\" src=\"\/blog\/voip-insider\/files\/2016\/09\/customer-service2.png\" alt=\"customer service2\" width=\"171\" height=\"115\" srcset=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2016\/09\/customer-service2.png 205w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2016\/09\/customer-service2-150x101.png 150w\" sizes=\"auto, (max-width: 171px) 100vw, 171px\" \/><\/h2>\n<p>Another great benefit is that you have access to features such as call recording, order history, and other customers information, right from a single system, during a call. Understanding your customers is the key to getting your foot in the door. This helps you deliver excellent customer service and build a long-term, strong relationship with your customers.<\/p>\n<p>&nbsp;<\/p>\n<h2>Connect with Customers and Employees Effectively<\/h2>\n<p>VoIP and CRM integration is especially useful when it comes to interacting with customers and employees over a variety of platforms.<\/p>\n<p>The unified system also provides you the ability to <a href=\"\/blog\/voip-insider\/voip-service-features-web-collaboration-tools-and-advanced-analytics\/\" onclick=\"ga('send', 'event', 'voip-insider-blog-post', 'click', 'track and access all kinds of activities in the organization even remotely');\">track and access all kinds of activities in the organization even remotely<\/a>, which gives you the option to set your employees free from their office without compromising the high standard customer service.<\/p>\n<p><a href=\"\/\" onclick=\"ga('send', 'event', 'voip-insider-blog-post', 'click', 'VoIP');\">VoIP<\/a> is very flexible and integratable with a wide range of business systems. Are you considering to integrate your VoIP and CRM systems? How do you think you can \u00a0benefit from that? Share with us.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As technology continues to shift, catering to customers has become a tricky but crucial task for every business. A successful customer-focused business needs to be well-prepared to serve the customers before they even come to the door. That&#8217;s where the integration of VoIP and a CRM system comes into play. Let&#8217;s see how the integration [&hellip;]<\/p>\n","protected":false},"author":123,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1221],"tags":[],"class_list":["post-211163","post","type-post","status-publish","format-standard","hentry","category-small-business-voip"],"_links":{"self":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/211163","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/users\/123"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/comments?post=211163"}],"version-history":[{"count":9,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/211163\/revisions"}],"predecessor-version":[{"id":218893,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/211163\/revisions\/218893"}],"wp:attachment":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/media?parent=211163"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/categories?post=211163"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/tags?post=211163"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}