{"id":23512,"date":"2010-11-02T12:00:46","date_gmt":"2010-11-02T16:00:46","guid":{"rendered":"http:\/\/blog.voipsupply.com\/?p=23512"},"modified":"2018-08-09T12:21:27","modified_gmt":"2018-08-09T16:21:27","slug":"3cx-versus-asterisk","status":"publish","type":"post","link":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/3cx-versus-asterisk\/","title":{"rendered":"3CX Versus Asterisk"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" src=\"\/blog\/voip-insider\/files\/2010\/11\/3cx-vs-asterisk.png\" alt=\"\" width=\"1024\" height=\"512\" class=\"aligncenter size-full wp-image-272923\" srcset=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2010\/11\/3cx-vs-asterisk.png 1024w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2010\/11\/3cx-vs-asterisk-150x75.png 150w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2010\/11\/3cx-vs-asterisk-300x150.png 300w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2010\/11\/3cx-vs-asterisk-768x384.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><span style=\"color: #ffcc00;\"><strong><i>Note: This blog post was updated on <\/i><i>August 7th, 2018 <\/i><i>to provide the most comprehensive and accurate information. The post was originally written by GARRETT SMITH.<\/i><\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">We all know the capabilities and endless feature set of Asterisk. It\u2019s a powerful, software-based PBX, that\u2019s possibilities are endless. Asterisk is distributed in a number of ways, the first being the open sourced distribution that is command line driven. This distribution, <\/span><a href=\"http:\/\/www.asterisk.org\/downloads\"><span style=\"font-weight: 400;\">15.5.0 being the latest stable version can be downloaded from here<\/span><\/a><span style=\"font-weight: 400;\"> for free, then compiled with a version of Linux, such as UBUNTU or Centos, and then administered from the command Line CLI interface.<\/span><\/p>\n<h2><b>The Flavors of Asterisk<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Then we have your open sourced asterisk-based distributions freely available to the public for download. These versions would include trixbox CE, Elastix, FreePBX, PBXinaFlash, and Asterisk Now, which just names a few. The separator between these software applications as compared to the command line asterisk distribution is that while asterisk source code is running in the background, the majority of configuration changes can be made via a Graphical Web GUI interface from both a user and administrators perspective. These software applications also allow for asterisk cmd line access or CLI access in order to make changes if required. Companies such as these have taken the asterisk source code and \u201crounded\u201d it to their own unique application.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And last but not least, we have our commercial asterisk based PBX\u2019s. Most notability would be <\/span><a href=\"https:\/\/www.voipsupply.com\/manufacturer\/switchvox\/smb\"><span style=\"font-weight: 400;\">Switchvox SMB or SOHO software<\/span><\/a><span style=\"font-weight: 400;\"> which is asterisk based, but no access is granted to the asterisk CLI. Rather all configuration changes are done via a web GUI interface. Software from Switchvox is considered a \u201cpaid\u201d commercial product, which distinguishes itself from any of the open source based distributions mentioned above.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With all flavors of asterisk, each meets its own unique need and fulfillment in individual VoIP deployments. When it comes to purchasing an IP PBX, <\/span><a href=\"https:\/\/www.voipsupply.com\/ip-pbx-hardware\"><span style=\"font-weight: 400;\">you have your choice of asterisk software and also hardware to go along with it<\/span><\/a><span style=\"font-weight: 400;\">. In all regards, whether you choose the free open source cmd line version of asterisk or pay for Switchvox\u2019s award winning SMB software, all solutions present you with a powerhouse feature set and customizability to meet your unique business needs. <\/span><a href=\"http:\/\/www.asterisk.org\/get-started\/features\"><span style=\"font-weight: 400;\">A short list if asterisk\u2019s feature sets can be found here<\/span><\/a><span style=\"font-weight: 400;\"> .<\/span><\/p>\n<h2><b>Linux is a Dominant Force<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Until most recently, the majority of IP PBXs being deployed were of an asterisk flavor based on a Linux operating system. While companies such as trixbox, Elastix, Switchvox, and many others have made great efforts to take the Linux programming piece out of the picture, the solutions are still Linux based meaning when it came time for your choice of hardware or server to run your asterisk solution, you needed to make sure the motherboard and peripheral components were compatible. See my previous blog posts relating to Open Source Hardware Requirements for more information. If you were not designing your own server platform, of course you could always purchase a Switchvox appliance for your SOHO or SMB solution, or a Rhino or Phoneboch\u2019s appliance preloaded with your desired version of trixbox CE, Elastix, or other open sourced based software. This, however, adds to the cost of your solution.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For the following comparison, I would like to focus on Switchvox SMB software and its comparisons against a new Windows-based PBX, 3CX. The reason for this is that both solutions are \u201cpaid\u201d commercial software based applications. Pitting these 2 up against one another would make the most sense from a cost, feature set, and positioning standpoint, so onward to the comparisons.<\/span><\/p>\n<h2><b>3CX and Asterisk Comparison<\/b><\/h2>\n<p><a href=\"\/blog\/voip-insider\/files\/2010\/11\/3CX-vs-Switchvox.pdf\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-272683\" src=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2010\/11\/3cx-vs-switchvox.jpg\" alt=\"\" width=\"702\" height=\"581\" srcset=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2010\/11\/3cx-vs-switchvox.jpg 702w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2010\/11\/3cx-vs-switchvox-150x124.jpg 150w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2010\/11\/3cx-vs-switchvox-300x248.jpg 300w\" sizes=\"auto, (max-width: 702px) 100vw, 702px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.voipsupply.com\/manufacturer\/3cx\"><span style=\"font-weight: 400;\">3CX is a Windows-based IP PBX platform<\/span><\/a><span style=\"font-weight: 400;\"> that is becoming very popular in the VoIP world. A few benefits of 3CX include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It&#8217;s Windows-based. Most of us are used to Windows-based operating systems and applications<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It is completely software-based and allows you to use existing Windows servers in your existing environment if available. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Windows Application Integration support\u2013 applications such as <\/span><a href=\"http:\/\/www.3cx.com\/blog\/docs\/exchange-server-2007-2010\/\"><span style=\"font-weight: 400;\">Microsoft Exchange<\/span><\/a><span style=\"font-weight: 400;\">, Outlook, Unified Messaging, <\/span>Microsoft CRM,<span style=\"font-weight: 400;\"> and SalesForce CRM are all fully supported on 3CX version 9.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Feature-rich &#8211;\u00a0 functions and feature sets of 3CX are very comparable to an Asterisk distribution. <\/span><a href=\"\/index.php\/downloads\/dl\/file\/id\/3771\/3cx_phone_system_brochure.pdf\"><span style=\"font-weight: 400;\">See here for a complete set of features<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Free and Paid commercial versions are available to experiment with and test. <\/span><a href=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/upgrade-free-version-3cx-phone-system-commercial-version\/\"><span style=\"font-weight: 400;\">Free versions of 3CX software are easily upgradable to any commercial paid version<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">User Dashboards\u2013 the 3CX assistant provides each 3CX user a PC based presence application where they can easily set their calls rules, answer calls; listen to voicemails, and chat.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hotel Billing and PMS integration- On top of their paid software platforms, administrators can add the 3CX Hotel Billing, or the full-blown Hotel PMS integration module to easily integrate Hotel PMS platforms with 3CX. This is a huge hit in the hospitality industry. <\/span><a href=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/hotel-pbx-and-pms-systems-3cx-hotel-module-vs-xorcom-complete-concierge\/\"><span style=\"font-weight: 400;\">More information on this support can be found here<\/span><\/a><span style=\"font-weight: 400;\">. For pricing on the software add-ons, see the <\/span><a href=\"https:\/\/www.voipsupply.com\/3cx-hotel-module-3cxh\"><span style=\"font-weight: 400;\">billing<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/www.voipsupply.com\/3cx-3cxhpms-hotel-module-w-pms-integration\"><span style=\"font-weight: 400;\">PMS<\/span><\/a><span style=\"font-weight: 400;\"> products on VoIPSupply.com.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Non proprietary, SIP Standards-based &#8211; Since the 3CX solution is based upon SIP protocol, administrators have the ability to use any SIP-based endpoints such as IP Phones, Gateways, ATA\u2019s ,and DECT Phones . Furthermore 3CX has fully tested a large number of these endpoints and offers full support including auto-provisioning. If you are looking to add some PCI cards to the solution, you will want to go with a Sangoma PCI FXO or T1 Netborder Express card with echo cancellation.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Smartphone Apps- 3CX offers and fully supports a softphone application specifically designed for Android and Apple products<\/span><\/li>\n<\/ul>\n<h2><b>Digium Switchvox SMB Advantages<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Now onto the Switchvox SMB platform.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Third Party Application Integration support\u2013 Switchvox SMB integrates very easily with Salesforce CRM, Sugar CRM, Fire Dialer for Firefox users, Notifier Suite to integrate Switchvox to outlook and other Windows applications, and finally an Outlook plug-in to allow click to call from your outlook contacts. <\/span><a href=\"https:\/\/www.voipsupply.com\/manufacturer\/switchvox\/training\"><span style=\"font-weight: 400;\">More information can be found here<\/span><\/a><span style=\"font-weight: 400;\">. If that\u2019s not enough, Switchvox offers a developer API<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Feature Support- I always like to refer the SMB platform as Switchvox\u2019s \u201cBig Daddy\u201d PBX, the reason behind it is simple; it is jammed packed with features for both users and administrators. <\/span><a href=\"https:\/\/www.voipsupply.com\/manufacturer\/switchvox\/training\"><span style=\"font-weight: 400;\">A full list of SMB feature set can be found here. <\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Multiple software versions available- If SMB is too much for you, you can opt for Switchvox SOHO or HOME versions which are more limited in functionality and cheaper in costs as compared to the SMB solution. Also, Digium offers a FREE 60 Day Trial of the full-blown SMB software, so you can \u201ctest drive\u201d the actual SMB solution before making your purchase. If you are interested in test driving the SMB solution, contact our VoIP experts at <\/span><b>1-800-398-8647<\/b><span style=\"font-weight: 400;\"> for details!<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">User Dashboards- Personally, The Switchvox Switchboard, ONLY available with SMB is one of the most intuitive presence applications on the market, and it all comes bundled with your SMB solution. From the Switchboard, users can drag and drop calls to other users, see other users real-time call state, access VM messages, customize to see Google Maps, integration with CRM accounts, <\/span><a href=\"https:\/\/www.voipsupply.com\/manufacturer\/switchvox\"><span style=\"font-weight: 400;\">Queue status, CDR, Chat, and the list goes on. If you would like to see the switchboard in action, just watch it here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Nonproprietary SIP-based endpoints- While SMB has built-in auto provisioning support via is Provisioning Token system for all <\/span><a href=\"https:\/\/www.voipsupply.com\/manufacturer\/polycom\"><span style=\"font-weight: 400;\">Polycom<\/span><\/a><span style=\"font-weight: 400;\"> and Snom IP Phones, it is SIP-based, so any SIP endpoint including IP Phone, gateway, ATA, etc will function. If you are looking to add some PCI cards to the solution, you will want to go with any Digium PCI card for your FXO\/FXS, or T1 connectivity. Echo cancellation models should also be considered.<\/span><\/li>\n<li style=\"font-weight: 400;\">Smartphone Apps- Digium Switchvox offers a Smartphone application for both apple based products and Blackberry\u2019s. For you Droid users, sit tight, you will get yours soon. The application allows users to create and modify their call rules, access VM, and call into the Switchvox PBX. More information can be found <a href=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/digium-switchvox-softphone-features-every-road-warrior-cant-live-without\/\"><span>here<\/span><\/a><span>.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">So what do you think? Cost aside, which one would you choose and why?<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Note: This blog post was updated on August 7th, 2018 to provide the most comprehensive and accurate information. The post was originally written by GARRETT SMITH. We all know the capabilities and endless feature set of Asterisk. It\u2019s a powerful, software-based PBX, that\u2019s possibilities are endless. Asterisk is distributed in a number of ways, the [&hellip;]<\/p>\n","protected":false},"author":123,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1075,1218,1221,1226,1223],"tags":[1058,6123],"class_list":["post-23512","post","type-post","status-publish","format-standard","hentry","category-asterisk","category-open-source-voip","category-small-business-voip","category-voip-service","category-voip-systems","tag-3cx","tag-voip-service"],"_links":{"self":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/23512","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/users\/123"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/comments?post=23512"}],"version-history":[{"count":19,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/23512\/revisions"}],"predecessor-version":[{"id":138373,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/23512\/revisions\/138373"}],"wp:attachment":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/media?parent=23512"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/categories?post=23512"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/tags?post=23512"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}