{"id":247203,"date":"2017-08-17T16:34:27","date_gmt":"2017-08-17T20:34:27","guid":{"rendered":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/?p=247203"},"modified":"2017-08-18T10:58:29","modified_gmt":"2017-08-18T14:58:29","slug":"sangoma-support","status":"publish","type":"post","link":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/sangoma-support\/","title":{"rendered":"Sangoma Updated Peace of Mind Support Packages (POMPs)"},"content":{"rendered":"<p>You had feedback and Sangoma listened! Sangoma recently updated their Peace of Mind Support Package in an effort to consolidate their offerings and make things more consistent for customers.<\/p>\n<p><a href=\"\/manufacturer\/sangoma\/sangoma-peace-of-mind-packages-pomps\" onclick=\"ga('send', 'event', 'voip-insider-blog-post', 'click', 'Pomp');\">A POMPs package<\/a> is an optional support agreement that is purchased by the customer from Sangoma for a single PBXact system. The purchase of a POMPs base package, which is sold as Gold or Platinum and any additional Add-On Feature packages entitles the customer to certain services to be rendered by Sangoma. Some of my customers wonder what has changed and how the two support levels different. So, let&#8217;s check out the two support packages in the chart below.<br \/>\n<a class=\"post-thumbnail\" href=\"\/blog\/voip-insider\/files\/2017\/08\/Gold-Peace-of-Mind-vs-Platinum-Peace-of-Mind-Package-POMPs.pdf\" onclick=\"ga('send', 'event', 'voip-insider-blog-post', 'click', 'chart');\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-247253\" src=\"\/blog\/voip-insider\/files\/2017\/08\/POMPs-comparison-chart.jpg\" alt=\"pomps-comparison-chart\" width=\"784\" height=\"841\" target=\"blank\" srcset=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2017\/08\/POMPs-comparison-chart.jpg 784w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2017\/08\/POMPs-comparison-chart-140x150.jpg 140w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2017\/08\/POMPs-comparison-chart-280x300.jpg 280w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2017\/08\/POMPs-comparison-chart-768x824.jpg 768w\" sizes=\"auto, (max-width: 784px) 100vw, 784px\" \/><\/a><\/p>\n<p>Choosing the right <a href=\"\/manufacturer\/sangoma\/sangoma-peace-of-mind-packages-pomps\" onclick=\"ga('send', 'event', 'voip-insider-blog-post', 'click', 'freepbx support package');\">FreePBX support package<\/a> will ensure you receive all technical support from implementation assistance to upgrades and product down emergencies. To learn more about the FreePBX POMPs visit our site or call me at 1-866-593-0920<\/p>\n<p><!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-f9e3c370-ea33-4f19-b24e-a9ccda69486c\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-f9e3c370-ea33-4f19-b24e-a9ccda69486c\" class=\"hs-cta-node hs-cta-f9e3c370-ea33-4f19-b24e-a9ccda69486c\"><!-- [if lte IE 8]>\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a class=\"post-thumbnail\" href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/464097\/f9e3c370-ea33-4f19-b24e-a9ccda69486c\" onclick=\"ga('send', 'event', 'voip-insider-blog-post', 'click', 'cta');\"><img decoding=\"async\" id=\"hs-cta-img-f9e3c370-ea33-4f19-b24e-a9ccda69486c\" class=\"hs-cta-img aligncenter\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/464097\/f9e3c370-ea33-4f19-b24e-a9ccda69486c.png\" alt=\"Learn more about FreePBX POMPs\" \/><\/a><\/span><\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You had feedback and Sangoma listened! Sangoma recently updated their Peace of Mind Support Package in an effort to consolidate their offerings and make things more consistent for customers. A POMPs package is an optional support agreement that is purchased by the customer from Sangoma for a single PBXact system. The purchase of a POMPs [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1221],"tags":[1171],"class_list":["post-247203","post","type-post","status-publish","format-standard","hentry","category-small-business-voip","tag-sangoma"],"_links":{"self":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/247203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/users\/22"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/comments?post=247203"}],"version-history":[{"count":9,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/247203\/revisions"}],"predecessor-version":[{"id":247373,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/247203\/revisions\/247373"}],"wp:attachment":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/media?parent=247203"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/categories?post=247203"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/tags?post=247203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}