{"id":251653,"date":"2017-10-04T10:36:18","date_gmt":"2017-10-04T14:36:18","guid":{"rendered":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/?p=251653"},"modified":"2017-10-04T10:36:18","modified_gmt":"2017-10-04T14:36:18","slug":"soundpoint-ip-560-failed-to-negotiate-1gb-with-my-cisco-meraki-switch","status":"publish","type":"post","link":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/soundpoint-ip-560-failed-to-negotiate-1gb-with-my-cisco-meraki-switch\/","title":{"rendered":"Soundpoint IP 560 failed to negotiate 1GB with my Cisco Meraki switch"},"content":{"rendered":"

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
\nIn previous Mom\u2019s calling Q&A series, we have discussed: How to Restore FreePBX 13 to FreePBX 14.<\/a> Today, we have more new real questions and answers from VoIP users just like you.<\/p>\n

Soundpoint IP 560 failed to negotiate 1GB with my Cisco Meraki switch<\/h2>\n

Q:<\/strong>\u00a0I purchased a Soundpoint IP 560 refurb from you about a year ago. Since I started using it, it’s intermittently failed to negotiate 1GB with my (Cisco Meraki) switch. Now, it always fails. I tested my cable (tests fine) and swapped for another cable, didn’t make any difference – seems to be the phone.<\/span><\/p>\n

As a workaround, I forced the switch port to 1GB rather than auto-negotiate, which seems to work. I would prefer not to have a one-off custom setting on this switch port. Is this something firmware might fix? Or could it be a bad phone?<\/span><\/p>\n

A:<\/strong>\u00a0I would recommend upgrading the firmware to the latest first and then test. <\/span><\/p>\n

Here is the link to upgrade your firmware to your Polycom Soundpoint IP560:<\/p>\n

http:\/\/support.polycom.com\/content\/support\/North_America\/USA\/en\/support\/voice\/soundpoint_ip\/soundpoint_ip560.html<\/a><\/p>\n

Check which firmwares are supported for your phone here:\u00a0<\/span><\/p>\n

http:\/\/downloads.polycom.com\/voice\/voip\/sip_sw_releases_matrix.html<\/span><\/a><\/p>\n

Here\u2019s a list of available firmwares:\u00a0<\/span>http:\/\/voipt2.polycom.com\/<\/span><\/a><\/p>\n

STAY TUNED<\/b><\/p>\n

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, <\/span>please submit a <\/span>technical support ticket<\/span><\/a> or contact our VoIP experts today at (866) 582-8591.<\/strong><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. In previous Mom\u2019s calling Q&A series, we have discussed: How to Restore FreePBX 13 to FreePBX […]<\/p>\n","protected":false},"author":123,"featured_media":111483,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1573,1221],"tags":[6493],"class_list":["post-251653","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-q-a","category-small-business-voip","tag-qa"],"_links":{"self":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/251653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/users\/123"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/comments?post=251653"}],"version-history":[{"count":6,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/251653\/revisions"}],"predecessor-version":[{"id":251723,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/251653\/revisions\/251723"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/media\/111483"}],"wp:attachment":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/media?parent=251653"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/categories?post=251653"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/tags?post=251653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}