What would encourage you to shop more online? Ecommerce-guide.com<\/a> conducted a study that shows both new and seasoned internet shoppers would shop more online if the following top four factors were better controlled:<\/p>\n 1. Protection of credit card information against fraud Consumer trust while shopping online is significant, and well worth its weight in gold. Ultimately, proper branding of your e-commerce store should ensure consumer trust. If people feel comfortable buying from your online store by calling the 1-800 number displayed on your site, then why don\u2019t they continue to \u201ccheck-out\u201d online \u2013 either way they\u2019re still buying from you, so why is \u2018trust\u2019 such a big deal? Why do people call the 1-800 number to place an order, instead of clicking the \u201ccheck out\u201d button? Consumer trust isn\u2019t necessarily the culprit. The VoIP industry is still new \u2013comparatively to analog phones that have been around for over a century. Naturally, people have questions about VoIP. It\u2019s easier for them to call the 1-800 number on the site, get their questions answered and place their order \u2013 they\u2019re killing two birds with one stone. Proactively, we\u2019ve compiled a list of frequently asked questions (FAQ<\/a>) on the site to help our customers make a more informed decision.<\/p>\n There is a slight difference in online shopping trends with new users compared to seasoned internet users. Seasoned users are more prone than new internet users to try new e-commerce stores. This is good news for start-up sites, much like our sister site IP Camera Supply, which is seeing a similar trend in bias favoring phone orders over web orders.<\/p>\n Bottom line, people are going to stick with what they know, and shop where they trust. If people have questions about new technologies, trends show they\u2019re more likely to call in to place an order. From my research, web orders can increase over time by stressing customer service. If people have a fantastic first time shopping experience with us over the phone, they may be more prone to \u201ccheck-out\u201d through the site next time around. Placing a web order usually saves the customer valuable time. And that\u2019s what we\u2019re here for, making life easier through VoIP.<\/p>\n","protected":false},"excerpt":{"rendered":" Phone Orders versus Web Orders Do online shoppers trust the internet when they have to make high dollar purchase decisions? A high dollar purchase decision is relative to each person, and some people tend to feel more comfortable than others when spending hundreds online. Seemingly, most prefer to pick up the phone and call the […]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1026],"tags":[],"class_list":["post-263","post","type-post","status-publish","format-standard","hentry","category-announcements"],"_links":{"self":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/263","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/comments?post=263"}],"version-history":[{"count":8,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/263\/revisions"}],"predecessor-version":[{"id":175473,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/263\/revisions\/175473"}],"wp:attachment":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/media?parent=263"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/categories?post=263"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/tags?post=263"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n2. Reasonable shipping\/handling fees
\n3. Assurance of the privacy of personal information
\n4. Guarantee that the product ordered will actually arrive<\/p>\n
\nOur site, VoipSupply.com displays multiple icons verifying our security. These include the Thawte and Hacker Safe certificates, along with PayPal and Authorize.net verifications. We also display logos noting our businesses achievements and awards such as our inclusion in Inc. 500 among others. Even with these emblems of trust, prominently displayed throughout the entire site, we continue to see buying trends favoring phone orders over web orders.<\/p>\nData displayed was collected for VoIPSupply.com during 2007<\/h2>\n
![\"Pie](\"\/blog\/voip-insider\/files\/2008\/03\/vs-pie-chart1.jpg\")
<\/h2>\nData displayed was collected for IPCameraSupply.com during 2007<\/h2>\n
![\"ip](\"\/blog\/voip-insider\/files\/2008\/03\/ipcs-pie-chart1.jpg\")
<\/h2>\n