{"id":283813,"date":"2019-03-07T12:10:58","date_gmt":"2019-03-07T17:10:58","guid":{"rendered":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/?p=283813"},"modified":"2019-03-12T12:47:35","modified_gmt":"2019-03-12T16:47:35","slug":"webinar-recap-what-are-the-differences-between-grandstream-sla-and-sca","status":"publish","type":"post","link":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/webinar-recap-what-are-the-differences-between-grandstream-sla-and-sca\/","title":{"rendered":"Webinar Recap: What are the differences between Grandstream SLA and SCA?"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"Learn How To Use Your Grandstream PBX | Technical Webinar\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/4m18L_25xQk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><br \/>\n<span style=\"font-weight: 400;\">This week, Grandstream and VoIP Supply hosted another successful webinar to talk about SLA and SCA features. We received a lot of great questions during the webinar that we\u2019d like to share with all of you who might have missed it! <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Recap the webinar with <\/span><a href=\"\/blog\/voip-insider\/files\/2019\/03\/FINAL-1-Key-System-Final-with-VS.pdf\" onclick=\"ga('send', 'event', 'voip-insider-blog-post', 'click', 'slides');\"><span style=\"font-weight: 400;\">our presentation slides here<\/span><\/a><span style=\"font-weight: 400;\"> and Q&amp;A session below.<\/span><\/p>\n<h2><b>What was covered in the webinar?<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Shared Line Appearance (SLA) allows mapping the line key on the IP phone to the POTS lines<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Shared Call Appearance (SCA) allows multiple phones to share the same extensions and services <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Call Park<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Live Demo<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How to enable SCA <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How to set up extensions<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Call Parking<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Analog Trunks<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2><b>Grandstream Webinar Q&amp;A Session<\/b><\/h2>\n<p><strong>Q1: Does the SLA work with PRI?<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">A: <a href=\"\/manufacturer\/grandstream\/ip-pbx\" onclick=\"ga('send', 'event', 'voip-insider-blog-post', 'click', 'grandstream pbx');\">Grandstream\u2019s <\/a><\/span><span style=\"font-weight: 400;\">UCM PBX has a built-in PRI you can use. You can use SCA to monitor the lines. This method only works if each channel has a DID that is only directed to an extension. It\u2019s pseudo monitoring, but there is no true trunk monitoring for PRI.<\/span><\/p>\n<p><strong>Q2: Can you have a private extension use SCA and not ring on incoming calls? For example you only want a few phones to ring on the lines but everyone else is able to pick up the line and dial out, or grab calls that are on hold?<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">A: If you don\u2019t want it to ring, you just want to monitor, under \u201cadd private number\u201d, you can disable the function. You can also uncheck \u201dallow origination from this\u201d to block outgoing calls. <\/span><\/p>\n<p><strong>Q3: Call Park vs Monitored Call Park feature usage?<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">A: On your UCM, there\u2019s no difference between these two. For <a href=\"\/manufacturer\/grandstream\/phones\" onclick=\"ga('send', 'event', 'voip-insider-blog-post', 'click', 'gxp ip phone');\">GXP IP phones<\/a> with a third-party PBX, we suggest using a monitored call park instead of call park. <\/span><\/p>\n<p><strong>Q4: If you change the VPK #1 from default does the phone continue to work? I thought VPK #1 always has to be default as the phone needs to know what account to dial and receive calls on.<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">A: It depends. VPK1 is typically tied to whatever the main account is. Avoid changing this. Please watch the recording for more details. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This week, Grandstream and VoIP Supply hosted another successful webinar to talk about SLA and SCA features. We received a lot of great questions during the webinar that we\u2019d like to share with all of you who might have missed it! Recap the webinar with our presentation slides here and Q&amp;A session below. What was [&hellip;]<\/p>\n","protected":false},"author":123,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1221,1224],"tags":[10443],"class_list":["post-283813","post","type-post","status-publish","format-standard","hentry","category-small-business-voip","category-voip-phone","tag-ip-pbx"],"_links":{"self":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/283813","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/users\/123"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/comments?post=283813"}],"version-history":[{"count":11,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/283813\/revisions"}],"predecessor-version":[{"id":284043,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/283813\/revisions\/284043"}],"wp:attachment":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/media?parent=283813"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/categories?post=283813"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/tags?post=283813"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}