{"id":290763,"date":"2019-06-27T12:34:58","date_gmt":"2019-06-27T16:34:58","guid":{"rendered":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/?p=290763"},"modified":"2019-06-27T12:34:58","modified_gmt":"2019-06-27T16:34:58","slug":"how-to-combat-gray-market-poly-devices-on-amazon","status":"publish","type":"post","link":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/how-to-combat-gray-market-poly-devices-on-amazon\/","title":{"rendered":"How to Combat Gray-Market Poly Devices on Amazon"},"content":{"rendered":"

Are you struggling to compete with low pricing Poly devices on Amazon? We feel your pain! To help you combat the gray market, the VoIP Supply team put together a list of strategies you can follow to win back your deals!\u00a0<\/span><\/p>\n

\"\"<\/p>\n

How to Combat The Poly Gray Market on Amazon<\/b><\/h2>\n

#1 <\/span>Authorized Partner:<\/b> Tell your customer that you are an<\/span> Authorized Poly Partner. Poly can generate an official letter for you to this effect.\u00a0<\/span><\/p>\n

#2 <\/span>Warranty: <\/b>Let your customers know that you only sell authorized NEW products<\/span> and they are fully covered by Poly\u2019s manufacturer warranty.<\/span> Anything purchased from an unauthorized source is at their own risk such as having defects, missing accessories or components, etc.<\/span><\/p>\n

#3 <\/span>Promotions: <\/b>Poly offers great rebates and promotions frequently. Explain to your customer that gray market devices are not eligible for Poly promotions.<\/span><\/p>\n

#4 <\/span>Configuration:<\/b> Explain that you offer FREE configuration services on devices you provide. Let your customer know that if they\u00a0 use BYOD (Bring Your Own Device), that you\u2019ll need to charge a \u201cconfiguration fee\u201d because the device is not passing through your warehouse for pre-configuration and thus your workload is much greater.\u00a0 We often see $10 to $15 per phone as a configuration charge\u00a0\u00a0<\/span><\/p>\n

#5 <\/span>Support:<\/b> Explain that you fully support and troubleshoot the devices you sell but cannot guarantee ability to troubleshoot a BYOD. You should also highlight that you fully handle returns\/RMA\u2019s and the advanced replacement (if you have that).<\/span><\/p>\n

Lastly, share our blog post with your customers: <\/span>5 Reasons Why You Should Purchase From an Authorized Poly Partner<\/span><\/a>\u00a0<\/span><\/p>\n

If you need more assistance, give us a call at 1-800-398-8647. What are your strategies of combating gray markets? Are they effective? Share with us!\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Are you struggling to compete with low pricing Poly devices on Amazon? We feel your pain! To help you combat the gray market, the VoIP Supply team put together a list of strategies you can follow to win back your deals!\u00a0 How to Combat The Poly Gray Market on Amazon #1 Authorized Partner: Tell your […]<\/p>\n","protected":false},"author":123,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1217,1224],"tags":[],"class_list":["post-290763","post","type-post","status-publish","format-standard","hentry","category-voip-news","category-voip-phone"],"_links":{"self":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/290763","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/users\/123"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/comments?post=290763"}],"version-history":[{"count":2,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/290763\/revisions"}],"predecessor-version":[{"id":290793,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/290763\/revisions\/290793"}],"wp:attachment":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/media?parent=290763"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/categories?post=290763"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/tags?post=290763"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}