{"id":291953,"date":"2019-07-31T09:53:46","date_gmt":"2019-07-31T13:53:46","guid":{"rendered":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/?p=291953"},"modified":"2019-07-31T09:53:46","modified_gmt":"2019-07-31T13:53:46","slug":"new-completepbx-5-0-74-adds-improvements-for-call-centers-and-hospitality","status":"publish","type":"post","link":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/new-completepbx-5-0-74-adds-improvements-for-call-centers-and-hospitality\/","title":{"rendered":"New! CompletePBX 5.0.74 Adds Improvements for Call Centers and Hospitality"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Are your outbound calls always being blocked or ignored? Xorcom has a solution for you to reach your potential customers better! This month\u2019s Xorcom PBX software updates focus on improving your call center performance and hospitality services. Let\u2019s take a quick look:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-291973\" src=\"\/blog\/voip-insider\/files\/2019\/07\/TWITTER-POSTS-APRIL-2019-1.png\" alt=\"\" width=\"1024\" height=\"512\" srcset=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2019\/07\/TWITTER-POSTS-APRIL-2019-1.png 1024w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2019\/07\/TWITTER-POSTS-APRIL-2019-1-150x75.png 150w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2019\/07\/TWITTER-POSTS-APRIL-2019-1-300x150.png 300w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2019\/07\/TWITTER-POSTS-APRIL-2019-1-768x384.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h2><b>Random Caller ID for Call Center Outbound Calls<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Randomize your caller ID of outbound calls to avoid being blocked or ignored! To set this feature:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Prepare a list of caller ID numbers to be used by the outbound route.\u00a0 Make sure you use caller ID numbers that are allowed to be used with your trunk by the provider.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Go to Outbound Routes<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Make sure <\/span><b>Overwrite CID<\/b><span style=\"font-weight: 400;\"> is set to either <\/span><b>Always<\/b><span style=\"font-weight: 400;\"> or <\/span><b>If not Empty<\/b><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Set Randomized Caller ID to <\/span><b>Yes<\/b><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Enter the list of caller ID numbers in <\/span><b>Caller List<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Additionally, new announcement options are also being added to call center queues (PBX -&gt; Call Center -&gt; Queues).\u00a0 Callers will now hear a generic or agent-specific announcement when connecting to the agent, for example: \u201cYou are now being connected to James Harley, a phone-system specialist\u201d.<\/span><\/p>\n<h2><b>Multiple PBX Extensions per Hotel Room<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Do you have large suites that require direct dialing to each individual phone?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now you can assign multiple extensions per hotel room in the Hospitality (Complete Concierge) module!<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">When setting wakeup calls and other room features from the PMS these will be applied to all of the room\u2019s extensions.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">When having hotel rooms that require more than one phone in the room, but do not require different numbers for those devices,\u00a0 the configuration is, as in previous versions, by assigning a single extension with multiple devices.<\/span><\/li>\n<\/ul>\n<p><a href=\"\/manufacturer\/xorcom\/completepbx\" onclick=\"ga('send', 'event', 'voip-insider-blog-post', 'click', 'completepbx');\"><span style=\"font-weight: 400;\">Learn more about Xorcom\u2019s CompletePBX here.<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Are these improvements useful for your call center or hotel? What other improvements would you like to see? Share with us!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are your outbound calls always being blocked or ignored? Xorcom has a solution for you to reach your potential customers better! This month\u2019s Xorcom PBX software updates focus on improving your call center performance and hospitality services. Let\u2019s take a quick look: Random Caller ID for Call Center Outbound Calls Randomize your caller ID of [&hellip;]<\/p>\n","protected":false},"author":123,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1220,1226,1055,1223],"tags":[10443],"class_list":["post-291953","post","type-post","status-publish","format-standard","hentry","category-business-voip","category-voip-service","category-voip-software","category-voip-systems","tag-ip-pbx"],"_links":{"self":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/291953","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/users\/123"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/comments?post=291953"}],"version-history":[{"count":2,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/291953\/revisions"}],"predecessor-version":[{"id":291993,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/291953\/revisions\/291993"}],"wp:attachment":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/media?parent=291953"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/categories?post=291953"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/tags?post=291953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}