{"id":292893,"date":"2019-08-16T08:52:41","date_gmt":"2019-08-16T12:52:41","guid":{"rendered":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/?p=292893"},"modified":"2019-08-16T09:18:02","modified_gmt":"2019-08-16T13:18:02","slug":"what-does-polys-pdms-sp-do-webinar-recap-with-qa","status":"publish","type":"post","link":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/what-does-polys-pdms-sp-do-webinar-recap-with-qa\/","title":{"rendered":"What does Poly\u2019s PDMS-SP Do? (Webinar Recap with Q&#038;A)"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If you are a Poly reseller, you must have heard about PDMS by now! PDMS-SP stands for Polycom Device Management Service for Service Providers. What exactly is it? How does it help your business and customers?\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-292903\" src=\"\/blog\/voip-insider\/files\/2019\/08\/poly.png\" alt=\"\" width=\"1024\" height=\"512\" srcset=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2019\/08\/poly.png 1024w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2019\/08\/poly-150x75.png 150w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2019\/08\/poly-300x150.png 300w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2019\/08\/poly-768x384.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">In today\u2019s webinar with Poly, Tom and Pierre explained all you need to know about using this powerful system to manage and troubleshoot Poly voice devices securely from the cloud. PDMS not only allows you to manage Poly devices remotely, but it also helps you stay ahead of the game by detecting issues before you even hear complaints from your clients. If you couldn\u2019t make it to the webinar, you won\u2019t want to miss out on this webinar recap!<\/span><\/p>\n<h2><b>What does PDMS-SP do?<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Remotely access deployed devices as if they reside on your local network (even if behind their firewall).<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Access the device tools such as PCAP, logging, live call stats, device status, connected devices and more<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Evaluate the overall metrics and usage insights of your voice service<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Zero Touch Provisioning on Obi-Edition models today and coming soon for UCS models<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/cdn2.hubspot.net\/hubfs\/464097\/VoIP%20Supply%20Presentation%20Slides-%20TOM.pdf\"><span style=\"font-weight: 400;\">Download the presentation slides here!<\/span><\/a><\/p>\n<h2><b>Top Questions about Poly\u2019s PDMS-SP<\/b><\/h2>\n<p><b>Q: If there is an outage or issue with PDMS-SP, will it impact the connection to the softswitch (service)?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">A: No, absolutely not. It will not impact the connection to your softswitch. Poly\u2019s PDMS is very reliable as we have multiple redundancies.\u00a0\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Q: What are the differences between PDMS-E versus PDMS-SP?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">A: E stands for enterprise. PDMS-E is a paid version for enterprises; PSMD-SP is a free version for service providers. Other than that, it\u2019s the same software.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Q: If the phones are connected to Sangoma PBXact UC (Hosted) can I still upgrade the firmware?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">A: Yes,\u00a0 it doesn\u2019t matter what call control you are using. We don\u2019t look at the control platform.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Q: How do I get access to PDMS-SP?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">A: Please contact our VoIP consultants at <\/span><a href=\"mailto:voipexperts@voipsupply.com\"><span style=\"font-weight: 400;\">voipexperts@voipsupply.com<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><b>Q: Do I just need need to upgrade the firmware to get it connected to PDMS?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">A: Yes, as long as you are running on firmware 5.8 or above. We recommend downloading the version 6.0 to gain access to more features. The version 6.1 is coming soon.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Q: Are there any obstacles to bringing existing deployed devices under the PDMS? What about for already deployed phones?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">A: No, none. As long as you are running on firmware 5.8 or above, you should be okay.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Q: Are there any tools to help us with configurations?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">A: Yes, you can <\/span><a href=\"https:\/\/cdn2.hubspot.net\/hubfs\/464097\/PDMS-SP_Administrator%20Guide.pdf\"><span style=\"font-weight: 400;\">find useful information in the administrator guide<\/span><\/a><span style=\"font-weight: 400;\">. If you are a registered Poly reseller, you should have access to Poly University where you will have more resources to utilize. If you need further assistance, feel free to reach out to our VoIP consultants at <\/span><a href=\"mailto:voipexperts@voipsupply.com\"><span style=\"font-weight: 400;\">voipexperts@voipsupply.com<\/span><\/a><span style=\"font-weight: 400;\"> or 716-531-4265. We have a dedicated team that just works for service providers.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Q: Will the PDMS-SP work with Soundpoint phones as well?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">A: Yes! If you are unsure about the compatibility, send the specific model to our VoIP experts at <\/span><a href=\"mailto:voipexperts@voipsupply.com\"><span style=\"font-weight: 400;\">voipexperts@voipsupply.com<\/span><\/a><span style=\"font-weight: 400;\"> and he will verify it for you.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Q: Some firewalls do SSL Inspection, such as Fortigate, is there any particular port that needs to be known or is it the default outgoing SSL\/443 port?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">A: Check out this <\/span><a href=\"https:\/\/cdn2.hubspot.net\/hubfs\/464097\/PDMS%20SP%20Support.docx\"><span style=\"font-weight: 400;\">PDMS SP Support Sheet<\/span><\/a><span style=\"font-weight: 400;\"> for more information.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Are you a registered reseller? <\/span><a href=\"\/polycom-helpful-documents\/\" onclick=\"ga('send', 'event', 'voip-insider-blog-post', 'click', 'poly partner portal');\"><span style=\"font-weight: 400;\">Log in to learn more about Polycom Device Management Services (PDMS) program here!<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are a Poly reseller, you must have heard about PDMS by now! PDMS-SP stands for Polycom Device Management Service for Service Providers. What exactly is it? How does it help your business and customers?\u00a0 In today\u2019s webinar with Poly, Tom and Pierre explained all you need to know about using this powerful system [&hellip;]<\/p>\n","protected":false},"author":123,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1221,1224,1226,1055,1223],"tags":[1164],"class_list":["post-292893","post","type-post","status-publish","format-standard","hentry","category-small-business-voip","category-voip-phone","category-voip-service","category-voip-software","category-voip-systems","tag-polycom"],"_links":{"self":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/292893","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/users\/123"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/comments?post=292893"}],"version-history":[{"count":4,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/292893\/revisions"}],"predecessor-version":[{"id":292943,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/292893\/revisions\/292943"}],"wp:attachment":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/media?parent=292893"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/categories?post=292893"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/tags?post=292893"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}