{"id":294293,"date":"2019-10-04T13:11:59","date_gmt":"2019-10-04T17:11:59","guid":{"rendered":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/?p=294293"},"modified":"2019-10-04T13:11:59","modified_gmt":"2019-10-04T17:11:59","slug":"how-to-set-up-call-pickup-on-digiums-d-series-ip-phones","status":"publish","type":"post","link":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/how-to-set-up-call-pickup-on-digiums-d-series-ip-phones\/","title":{"rendered":"How to Set Up Call Pickup on Digium\u2019s D-Series IP Phones"},"content":{"rendered":"

Call Pickup is a feature that allows you to answer someone else\u2019s call. This comes in handy in workgroup settings like customer service and\/or call centers where you have high call volume to handle!\u00a0\"\"<\/span><\/p>\n

Setting up the Call Pickup feature is fairly easy on <\/span>Digium\u2019s D-Series<\/span><\/a> and there are many customization options to make your communication as smooth as possible. Let us walk you through the steps:<\/span><\/p>\n

How to Set Up Call Pickup on Digium\u2019s D-Series IP Phones<\/b><\/p>\n

To set up Call Pickup, you must log in as a <\/span>Switchvox<\/span><\/a> administrator and have the permission to manage extensions.\u00a0<\/span><\/p>\n

    \n
  1. Create a Feature Code extension of the type Directed Pickup:<\/span>
    \n<\/span>Setup > Manage: Create Extension<\/b>
    \n<\/span>\"\"<\/span><\/li>\n
  2. Set a feature code and use <\/span>Create Directed Pickup Group<\/b> to specify the authorized extensions (who can pick up others\u2019 calls) and the target extensions (whose calls can be picked up by the authorized extensions). Click <\/span>Save Directed Pickup Feature Code<\/b>.<\/span>
    \n<\/span>\u00a0<\/span><\/li>\n
  3. Set up the authorized SIP Phone extensions:<\/span>
    \n<\/span>You can make this change in each extension, or use the Bulk Modify tool.<\/span><\/p>\n