{"id":301343,"date":"2020-04-14T09:31:43","date_gmt":"2020-04-14T13:31:43","guid":{"rendered":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/?p=301343"},"modified":"2020-04-14T09:31:44","modified_gmt":"2020-04-14T13:31:44","slug":"how-do-i-troubleshoot-poly-headset-audio-issues-on-my-computer","status":"publish","type":"post","link":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/how-do-i-troubleshoot-poly-headset-audio-issues-on-my-computer\/","title":{"rendered":"How do I troubleshoot Poly headset audio issues on my computer?"},"content":{"rendered":"\n<p>Nothing is worse than having audio issues during an important call, meeting, or class online. If you are having trouble receiving audio on your computer, there are at least a few things you can try before you contact tech support. In this post, we will take Poly Blackwire 3200 for an example:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Go to Start &gt; Settings (Gear Icon)<\/li><li>Under System &gt; Click Sound and you will see a screen like below:<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/_Ej20AxYlfll7IVEHcDBh5CTrQyTlXXL973bgEaMAaQ12HqypxK4Brz-3Yz2FPecgOK62TXNQ5AYQxEnq2kcVIntenbEgfZblB_bvFDCE5U8W5JVQHPIxgBiwm0VUbm2o5dPdtLN\" alt=\"\"\/><\/figure>\n\n\n\n<p>From there you can check a few things:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Make sure your computer is not muted. You will also want to check to make sure your headset is not muted:<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/3e-uwA5aykHJZbEZp4zPeU6RQEjqaBME7oqtIx-hUFg8gC-ssf9HEeCb9d6TTaLW0hzf-Tb0H34qTK41lb6CIc6iKTh4r6_Ao3X-7uwBx-yBE5zyGzCDtefZdQ_3JEnDDXFdwo-0\" alt=\"\"\/><\/figure>\n\n\n\n<ol class=\"wp-block-list\"><li>Scroll down, you will see an option to test your microphone. Make sure your volume is not too low. On the Poly Blackwire 3200, press the volume up button.<\/li><li>Click \u201cManage Sound Devices\u201d and select the output device. Make sure Poly Blackwire 3200 is selected.<\/li><li>If the audio issue persists, you can click on \u201cTroubleshoot\u201d. The system will give you suggested actions to take. Ex: <\/li><li>You can also try rebooting your computer to give the system a quick reset.&nbsp;<\/li><\/ol>\n\n\n\n<p>Learn more in the Poly Blackwire 3200 user guide: <a href=\"https:\/\/www.plantronics.com\/content\/dam\/plantronics\/documents-and-guides\/en\/user-guides\/blackwire-3200-ug.pdf\">https:\/\/www.plantronics.com\/content\/dam\/plantronics\/documents-and-guides\/en\/user-guides\/blackwire-3200-ug.pdf<\/a><\/p>\n\n\n\n<p>Did you solve your audio problem yet? How did you do it? Share with all of us!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nothing is worse than having audio issues during an important call, meeting, or class online. If you are having trouble receiving audio on your computer, there are at least a few things you can try before you contact tech support. In this post, we will take Poly Blackwire 3200 for an example: Go to Start [&hellip;]<\/p>\n","protected":false},"author":123,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6693,1030,1573,1225],"tags":[6763,6133],"class_list":["post-301343","post","type-post","status-publish","format-standard","hentry","category-basic-voip-how-tos","category-how-to-installations","category-q-a","category-voip-hardware","tag-headsets","tag-voip-headsets"],"_links":{"self":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/301343","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/users\/123"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/comments?post=301343"}],"version-history":[{"count":1,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/301343\/revisions"}],"predecessor-version":[{"id":301353,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/301343\/revisions\/301353"}],"wp:attachment":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/media?parent=301343"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/categories?post=301343"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/tags?post=301343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}