{"id":302933,"date":"2020-06-22T09:18:07","date_gmt":"2020-06-22T13:18:07","guid":{"rendered":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/?p=302933"},"modified":"2020-06-22T10:05:40","modified_gmt":"2020-06-22T14:05:40","slug":"3cx-call-center-guide-how-to-generate-3cx-call-reports","status":"publish","type":"post","link":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/3cx-call-center-guide-how-to-generate-3cx-call-reports\/","title":{"rendered":"3CX Call Center Guide: How to Generate 3CX Call Reports"},"content":{"rendered":"\n<p>When running a call center, agent productivity and customer satisfaction are always top priorities. Luckily, 3CX\u2019s call reports help your call center clients keep these priorities on track at all times!&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2020\/06\/3cx-1-1024x512.png\" alt=\"\" class=\"wp-image-302983\" srcset=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2020\/06\/3cx-1.png 1024w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2020\/06\/3cx-1-150x75.png 150w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2020\/06\/3cx-1-300x150.png 300w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2020\/06\/3cx-1-768x384.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>In our 3CX webinar this month, Matt walked us through some of the main reports and explained how these can help your business make a better decision. We were also excited to have Snom join us to talk about their work from home solutions and new products! Let\u2019s take a look at what both partners have to share:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to Generate 3CX Call Reports<\/strong><\/h2>\n\n\n\n<p>There are basically two types of reports you can utilize, Agent Productivity Reports and Quality of Service Reports. These reports are available on-demand or you can schedule them according to your clients\u2019 needs. The majority of reports can be:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Exported as a html or csv file&nbsp;<\/li><li>Scheduled daily, weekly, bi weekly and month<\/li><li>Filtered by date (reports can be pulled from call logs up to 30 days old)<\/li><\/ul>\n\n\n\n<p><a href=\"https:\/\/cdn2.hubspot.net\/hubfs\/464097\/Generating%20reports%20in%203CX%20(1).pdf\">Download the guide to learn more!<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#1 Agent Productivity Reports<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>User Activity (Graph)&nbsp;<\/li><li>Extension Statistic Report&nbsp;<\/li><li>Ring Group Statistics&nbsp;<\/li><li>Call Distribution (Graph)&nbsp;<\/li><li>Agents in Queue Statistics<\/li><li>Agent Login History<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#2 Quality of Service Reports<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Average Queue Waiting Time (Graph)&nbsp;<\/li><li>Call Cost by Extension Group&nbsp;<\/li><li>Call Cost by Call Type&nbsp;<\/li><li>Queue Answered\/ Unanswered Calls (Graph)Queue&nbsp;<\/li><li>Answered Calls (Graph)&nbsp;<\/li><li>Queue Unanswered Calls (Graph)&nbsp;<\/li><li>Statistic SLA&nbsp;<\/li><li>Breaches SLA&nbsp;<\/li><li>Trunk DID&nbsp;<\/li><li>Queue performance overview&nbsp;<\/li><li>Detailed Queue Statistics&nbsp;<\/li><li>Team Queue General Statistics&nbsp;<\/li><li>Team Queue Lost Calls&nbsp;<\/li><li>Abandoned Queue Calls&nbsp;<\/li><li>Queue Answered Calls by Wait Time&nbsp;<\/li><li>Queue Callbacks&nbsp;<\/li><li>Queue Failed Callbacks<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Snom Product Updates<\/strong><\/h2>\n\n\n\n<p>Snom introduced their product lines, including IP phones, DECT phones, the wireless conferencing solution, the single-cell &amp; multi-cell DECT station solutions, and so much more.&nbsp;<\/p>\n\n\n\n<p><a href=\"\/snom-c620-sip-wireless-conference-phone\">Snom\u2019s new C620 wireless conference phone<\/a> is highly scalable and is suitable for a wide range of room sizes.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/sYM8mQTuuUX0-zGjQHDwUtyyyuJuxlzSPrLBARrVVcglWIfedpGdcLcUcoTfMPCMDUYsxmTWJ5Zyb0-H-qrIYXAjOux3CmHBtei-z9vvYVKY3ihhOgTA3P1JXT6gcXHHuJoYxqNi\" alt=\"\"\/><\/figure>\n\n\n\n<p>Snom also talked about their handset updates. The new M70, M80, M9, and M900 DECT solutions come with a higher resolution screen, BT for Headset +Position, and more unique features.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/thRyFxlfEVtwDAO3AyGqdA5VMH4nUmcZ5HnJ97_FZqdYXv4Yh6uSLUV-4gKqrfafAGDiLxTBIIcBrEINtVyktqw3-cULXZWcRFtGC_PK0JG60gBwyFhiqDehEfPYqcRoPV0p0F5L\" alt=\"\"\/><\/figure>\n\n\n\n<p><a href=\"https:\/\/cdn2.hubspot.net\/hubfs\/464097\/Snom_3CX%20Presentation_06162020%20(1).pdf\">Download our presentation slides to learn more!<\/a><br><\/p>\n\n\n\n<p><a href=\"https:\/\/www.voipsupply.com\/manufacturer\/3cx\/3cx-annual-licenses\">Join our next 3CX &amp; Snom boot camp webinar to stay on top of new updates! Click here to reserve your spot!<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When running a call center, agent productivity and customer satisfaction are always top priorities. Luckily, 3CX\u2019s call reports help your call center clients keep these priorities on track at all times!&nbsp; In our 3CX webinar this month, Matt walked us through some of the main reports and explained how these can help your business make [&hellip;]<\/p>\n","protected":false},"author":123,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1030,1224,1226,1055,1223],"tags":[1058,2363,1180,6123],"class_list":["post-302933","post","type-post","status-publish","format-standard","hentry","category-how-to-installations","category-voip-phone","category-voip-service","category-voip-software","category-voip-systems","tag-3cx","tag-conference-phone","tag-snom","tag-voip-service"],"_links":{"self":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/302933","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/users\/123"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/comments?post=302933"}],"version-history":[{"count":3,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/302933\/revisions"}],"predecessor-version":[{"id":302993,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/302933\/revisions\/302993"}],"wp:attachment":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/media?parent=302933"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/categories?post=302933"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/tags?post=302933"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}