{"id":305632,"date":"2020-10-27T09:20:10","date_gmt":"2020-10-27T13:20:10","guid":{"rendered":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/?p=305632"},"modified":"2020-10-28T10:11:02","modified_gmt":"2020-10-28T14:11:02","slug":"why-your-business-needs-sms-mms-texting","status":"publish","type":"post","link":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/why-your-business-needs-sms-mms-texting\/","title":{"rendered":"Why Your Business Needs SMS\/MMS Texting"},"content":{"rendered":"\n<p>Is your business utilizing SMS\/MMS services? If not, it\u2019s time to consider it! Engaging your customers has never been easier and faster. More and more businesses now use SMS\/MMS texting services for a variety of applications including:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2020\/10\/SMS-1024x576.png\" alt=\"\" class=\"wp-image-305652\" srcset=\"https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2020\/10\/SMS-1024x576.png 1024w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2020\/10\/SMS-150x84.png 150w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2020\/10\/SMS-300x169.png 300w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2020\/10\/SMS-768x432.png 768w, https:\/\/www.voipsupply.com\/blog\/voip-insider\/files\/2020\/10\/SMS.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Sales promotions<\/li><li>Appointment reminders<\/li><li>Product launches<\/li><li>Identity verification<\/li><li>Alerts &amp; notifications<\/li><li>Surveys<\/li><li>Customer support<\/li><li>Delivery tracking<\/li><li>Event ticketing<\/li><li>Marketing campaign<\/li><li>Contests<\/li><li>And more!<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Text Messaging is More Effective Than Emails<\/strong><\/h2>\n\n\n\n<p>Did you know that nearly every text message is opened, compared to only 1 in 5 emails? And almost all text messages are considered priority communications and read within 3 minutes. Customers also show higher engagement and response rates with text messaging! What does this mean? SMS\/MMS has a lot of potential for your business!&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Bubble by Broadvoice MMS\/SMS Texting Services<\/strong><\/h2>\n\n\n\n<p><a href=\"\/broadvoice\">Bubble by Broadvoice<\/a> is designed to allow you to interact instantly with your clients no matter where they are \u2014 via business SMS\/MMS messages. Let\u2019s check out some of its must-have features:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Outbound text automation<\/strong><\/h2>\n\n\n\n<p>Automate customer interactions using these SMS tools:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Textcasts \u2013 Broadcast a text message to a list of customer mobile numbers.&nbsp;<\/li><li>Message Templates \u2013 Set up automated responses to customer messages.&nbsp;<\/li><li>Timetexts \u2013 Schedule text messages one at a time, as a series or as appointment reminders.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Inbound text routing<\/strong><\/h2>\n\n\n\n<p>Turn your call center into an omnichannel contact center with Broadvoice\u2019s exclusive Live Agent Routing feature, which allows you to:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Route customer texts to agent queues just like phone calls.&nbsp;<\/li><li>Leverage built-in intelligence to direct calls to the right department or agent.&nbsp;<\/li><li>Monitor text queues, volume, and even individual interactions.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>More Benefits of Bubble by Broadvoice<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Avoid wasted time and manpower on missed calls and voicemail messages<\/li><li>Templatize and automate routine notifications and responses<\/li><li>Deliver promotions and special offers straight to your customers<\/li><li>Give customers immediate and responsive service they will rave about<\/li><li>Text enable your software, website, or other applications leveraging the simple API<\/li><li>Let customers contact your teams by text and phone<\/li><\/ul>\n\n\n\n<p>You are also able to easily monitor your customer engagement with Broadvoice Bubble\u2019s intuitive dashboard!<\/p>\n\n\n\n<p><a href=\"https:\/\/hubs.ly\/H0yB-pm0\">Download this datasheet to learn more details<\/a> or simply give one of our VoIP solution consultants a call at 1-800-398-8647!<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/vsbeZ3-l64EcaK5Lr0A6mS_lUnOBxt2xGvlcS97kGLBJfnvPUAN8JtMU2K-aBlglwO33isIhmYLR409-zGaOCk2fBhqf_aUC0lphxgX5R1zu9zxbVDZcXeFtRXblbvEZ_Kgk42EP\" alt=\"\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Is your business utilizing SMS\/MMS services? If not, it\u2019s time to consider it! Engaging your customers has never been easier and faster. More and more businesses now use SMS\/MMS texting services for a variety of applications including: Sales promotions Appointment reminders Product launches Identity verification Alerts &amp; notifications Surveys Customer support Delivery tracking Event ticketing [&hellip;]<\/p>\n","protected":false},"author":123,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1226,1223],"tags":[12273],"class_list":["post-305632","post","type-post","status-publish","format-standard","hentry","category-voip-service","category-voip-systems","tag-broadvoice"],"_links":{"self":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/305632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/users\/123"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/comments?post=305632"}],"version-history":[{"count":3,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/305632\/revisions"}],"predecessor-version":[{"id":305654,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/305632\/revisions\/305654"}],"wp:attachment":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/media?parent=305632"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/categories?post=305632"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/tags?post=305632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}