{"id":43103,"date":"2012-02-20T14:26:16","date_gmt":"2012-02-20T18:26:16","guid":{"rendered":"https:\/\/www.voipsupply.com\/blog\/?p=43103"},"modified":"2016-06-27T11:36:30","modified_gmt":"2016-06-27T15:36:30","slug":"switchvox-vs-3cx-advantages-and-disadvantages","status":"publish","type":"post","link":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/switchvox-vs-3cx-advantages-and-disadvantages\/","title":{"rendered":"Switchvox vs. 3CX: Advantages and Disadvantages"},"content":{"rendered":"

Note<\/strong>:\u00a0 This is the 2nd installment in the Switchvox vs. 3CX series.\u00a0 Click here for <\/em>Part I<\/em><\/a>.<\/em><\/p>\n

\"Advantage_Disadvantage\"In the world of VoIP, today\u2019s businesses expect a lot of options. Phone conferencing, voice mail emails, call forwarding, software that has comprehensive reporting \u2013 it\u2019s all expected as part of the regular package.<\/p>\n

So if all of those solutions are considered standard in today\u2019s industry, what exactly is going to set VoIP providers apart from the competition?<\/p>\n

In the cases of Switchvox <\/a>and 3CX<\/a>, the answer is simple: a lot, actually. And yet these two VoIP solutions are not identical.<\/p>\n

With that in mind, let\u2019s take a look at the advantages and disadvantages that make these two companies different \u2013 and what that might mean for you and your business.<\/p>\n

<\/p>\n

Switchvox Advantages<\/h2>\n

Software:<\/strong> One simple tour over at Switchvox\u2019s features<\/a> will convince you that Switchvox\u2019s computer software \"Digium_switchvox\"<\/a>makes it an enticing choice for VoIP indeed.<\/p>\n

Not only does the Switchvox Dashboard give you all the information about your voice communication that you\u2019ve ever wanted and more, but its applications with third parties like Google Maps makes you feel like you\u2019re using the phone system James Bond must employ.<\/p>\n

Excellent Customer Service Options:<\/strong> If you\u2019re a company that takes a lot of calls from customers, then Switchvox can accommodate the heavy call volume with a number of options, including voicemail customization, music on hold, call queues for your employees and customizable sounds for your customers\u2019 experience on the other side of the line.<\/p>\n

3CX Advantages<\/h2>\n

Free Edition:<\/strong> If there\u2019s anything we like in 2012, it\u2019s the offering of something that\u2019s free.<\/p>\n

\"3cx_logo_250_250\"<\/a>That\u2019s what 3CX can offer you with not just a free trial, but a full free edition<\/em> that lets you use the basic features like call logging and reporting as well as the use of a web-based management console.<\/p>\n

It\u2019s a great way to try out the 3CX system and see if it\u2019s right for you without making a financial commitment.<\/p>\n

Tele-Work:<\/strong> It\u2019s easy to let employees work from remote branches or even from home with the integrations possible with 3CX; they simply have to connect to your company\u2019s PBX and they\u2019re ready to log in, do their work, and make your company some money.<\/p>\n

Switchvox Disadvantages<\/h2>\n

Price:<\/strong> Quite simply, you don\u2019t know what it\u2019s going to be, because it\u2019s different for everybody. Instead of looking at their site for a static price system, you\u2019ll have to request a quote. Sure, maybe you\u2019ll get a good quote and will receive a price you can afford. But \u201cmaybe\u201d isn\u2019t always good enough.<\/p>\n

3CX Disadvantages<\/h2>\n

Compatibility:<\/strong> As a Windows-based software, 3CX works great. Unless you\u2019re not using Windows, in which case you\u2019ll likely have to rethink your 3CX strategy for the future. Hey, we like Windows too, but that doesn\u2019t mean we expect everyone to use it.<\/p>\n

As you can see, there likely isn\u2019t one VoIP system without its ups and downs. But if you can handle the downs with either of these solutions, you shouldn\u2019t be surprised to find that there are a lot more ups than you might have initially imagined.<\/p>\n

Related Articles:<\/strong><\/p>\n