{"id":47073,"date":"2012-05-19T06:00:35","date_gmt":"2012-05-19T10:00:35","guid":{"rendered":"https:\/\/www.voipsupply.com\/blog\/?p=47073"},"modified":"2016-07-13T14:54:36","modified_gmt":"2016-07-13T18:54:36","slug":"trouble-transferring-calls-with-cisco-spa5xx-phones","status":"publish","type":"post","link":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/trouble-transferring-calls-with-cisco-spa5xx-phones\/","title":{"rendered":"Trouble Transferring Calls with Cisco SPA5xx Phones"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright\" title=\"Cisco SPA504G\" src=\"\/media\/catalog\/product\/c\/i\/cisco_spa504g_1.jpg\" alt=\"\" width=\"144\" height=\"144\" \/>There&#8217;s a known issue for the line of <strong>Cisco SPA5xx phones<\/strong>. \u00a0If you&#8217;re an administrator\/receptionist using this phone you&#8217;ll want to be aware of this.<\/p>\n<p>Turns out there&#8217;s some trouble when you try to transfer one phone call while an additional phone call is coming in on another line. \u00a0The context sensitive soft key \u201ctransfer\u201d no longer displays for the initial call because the second call coming in takes precedence and overrides the soft keys.<\/p>\n<p><strong>From the Cisco Support Community forum<\/strong>:<\/p>\n<blockquote><p><a href=\"https:\/\/supportforums.cisco.com\/discussion\/11469356\/spa-504g-transfer-stopped-incoming-calls\">While the second call is ringing, she can no longer hit the &#8220;transfer&#8221; soft key to send the 1st call to Person B. She has to wait until the call stops ringing for the button to appear<\/a>.<\/p><\/blockquote>\n<p>Again, this is a known issue, not sure if there will be a resolution, but it&#8217;s a good thing to note. <a href=\"https:\/\/supportforums.cisco.com\/discussion\/11469356\/spa-504g-transfer-stopped-incoming-calls\">\u00a0There are some workarounds suggested in the support thread<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There&#8217;s a known issue for the line of Cisco SPA5xx phones. \u00a0If you&#8217;re an administrator\/receptionist using this phone you&#8217;ll want to be aware of this. Turns out there&#8217;s some trouble when you try to transfer one phone call while an additional phone call is coming in on another line. \u00a0The context sensitive soft key \u201ctransfer\u201d [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1026],"tags":[],"class_list":["post-47073","post","type-post","status-publish","format-standard","hentry","category-announcements"],"_links":{"self":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/47073","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/comments?post=47073"}],"version-history":[{"count":3,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/47073\/revisions"}],"predecessor-version":[{"id":200953,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/posts\/47073\/revisions\/200953"}],"wp:attachment":[{"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/media?parent=47073"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/categories?post=47073"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voipsupply.com\/blog\/voip-insider\/wp-json\/wp\/v2\/tags?post=47073"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}