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We're sorry to hear that a product you have purchased from VoIP Supply needs to be returned. We know what a hassle this can be, so we have designed our returns process to be as easy as possible.
After filling out the form below you will hear from a customer experience associate within 48 hours detailing instructions on how to proceed with your product return.
Before starting on the process of returning your product, please have your invoice number, account email address and the product(s) ...
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We Are Here To Help You
We realize that without you, our customer, we wouldn't be where we are today and that thorough and timely service when a problem occurs is paramount to our continued success. That is why we have made the process for solving your problems as easy as possible.
First
Many of our customers told us these pages were helpful in answering their questions, so before calling or emailing us, take a look at the following:
Warranties
Return Policy
RMA Form
Technica...
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Is Something Not Working Right?
We know how frustrating it is to have a product that is not functioning properly - but don't worry you have found the right page to get you the assistance you need.
If you believe your product is DOA (Dead on Arrival) you will need to initiate an RMA, you can do that here .
If you do not have our go3 warranty or a technical support package, please contact us via email , a member of our technical support staff will get back to you as soon as they can.
If yo...
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Sometimes products need to be returned.
At VoIP Supply we know and understand that most of the time returning products is a big hassle. In an effort to, "not be like the other guys" we have created a very straightforward and transparent returns policy so that returning a product to VoIP Supply is simple and easy.
Final Sale Products:
All servers, PBXs, channel banks, gateways (analog or digital), software, service contracts, and batteries are not eligible for return or refund. Licenses are non-...
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Prices and conditions of sale on all in-stock and special order merchandise are subject to change without notice. Every effort has been made to ensure the accuracy of all information contained herein. VoIP Supply makes no warranty expressed or implied with respect to accuracy of the information, including price, product editorials or product specifications. Product and manufacturer names are used only for the purpose of identification only. The image displayed for every product might not be the exa...
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VoIP Supply Department Contacts
Should you need to access any of our team managers directly, please feel free to use the information provided below to that end.
Sales Department Contact Information
Toll-free: 1-800-398-8647 (VOIP)
Local call: 716-250-2370
Email: sales@voipsupply.com
Purchasing Department Contact Information
Toll-free: 1-800-398-8647 (VOIP)
Local call: 716-250-2370
Email: purchasing@voipsupply.com
Customer Service Department Conta...
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If your product has stopped working outside of 30 days and inside of one year , here is how you proceed based on the manufacturer of the product: Adtran : All Adtran products are Refer Direct which means that customers have to contact Adtran at 888-423-8726 for all defective items. Algo : In the unlikely event your Algo product should develop a problem, please contact Algo Technical Support first . The Algo team may be able to help resolve the problem over the phone, thus saving the expen...
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Get the right equipment configured to your exact specifications
Have one of our trained VoIP technology experts help select the right device for your service. Allow us to custom configure your devices to your specification as well as have return equipment “Refreshed” for use again with these product and configuration services from VoIP Fulfillment.
Device Selection Consultation
Product Provisioning
Product Testing / Repair / Reconditioning
RMA Product Refresh / Inventory Buy...
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VoIP Fulfillment eliminates the need and expense of a warehouse while allowing you to leverage the global logistics infrastructure of North America’s leading supplier of VoIP equipment with these warehousing and logistics services.
Shortest turnaround times
Branding & marketing
Blind shipments
Multiple carriers
Warehouse
With abundant warehousing space and dedicated support staff, we can confidently say that we have the shortest turnaround times in the indust...
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Seamlessly integrate your existing systems electronically with VoIP Fulfillment’s easy to incorporate and execute API.
Make VoIP Fulfillment a seamless part of your existing operations by sending and receiving orders, customer and returns data without the need for headcount with these electronic ordering and integration services. Using either our online customer portal or our API, we receive your customer shipping information and almost immediately, process the orders and when applicable upload ...
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Access your operational and service data on-demand and in real time.
Access important operational and service data on-demand in real time from anywhere via your account management portal, your customized phone App or live account manager with VoIP Fulfillment’s account management and support services.
Dedicated Account Manager / Online Account Management Portal
Customized Reporting (Inventory / Invoicing / RMA Data / Shipping Tracking Information)
Real-time access to inventory levels...
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Frequently Asked Questions - Customer Service
Question 1: Where is my tracking number?
Answer:
Question 2: How do I create an RMA?
Answer:
Question 3: How do I get VoIP support?
Answer:
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Get the right equipment configured to your exact specifications
Have one of our trained VoIP technology experts help select the right device for your service. Allow us to custom configure your devices to your specification as well as have return equipment “Refreshed” for use again with these product and configuration services from VoIP Fulfillment.
Device Selection Consultation
Product Provisioning
Product Testing / Repair / Reconditioning
RMA Product Refresh / Inventory Buy...
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Get Ready to Offer Your Customers High-Quality IP-Based Products!
Here at VoIP Supply, we know that resellers, integrators, and VARs need quick and easy access to Grandstream VoIP equipment. That’s why the VoIP Supply Grandstream Reseller Program was created to streamline the Grandstream buying process by making it faster and easier to get products to you and your customers.
Why Join the Grandstream Reseller Program?
Order directly from VoIP Supply, a certif...
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We Are Here To Help You
We realize that without you, our customer, we wouldn't be where we are today and that thorough and timely service when a problem occurs is paramount to our continued success. That is why we have made the process for solving your problems as easy as possible.
Many of our customers told us these pages were helpful in answering their questions, so before calling or emailing us, take a look at the following:
Warranties
Return Policy
RMA Form
Techni...
-
WAREHOUSE ASSOCIATE JOB SUMMARY: The warehouse associate is responsible for performing shipping, receiving, and/or stocking activities as part of the day-to-day operations of the company’s warehouse. The warehouse associate will be trained in all aspects of warehouse operations including stocking and maintenance of the area and will be able to function as back-up in cases of absence. Their primary function is receiving and shipping. RECEIVING RESPONSIBILITIES: Review incoming packages and pr...
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Presales VoIP Phone Service and Hardware Questions Combined our VoIP Solutions Consultants have over sixty years of experience. If you are looking for a new business phone system, a new VoIP Service provider, VoIP phones, headsets, SBCs, Gateway or anything related to VoIP we are here to help! Many of our customers told us these pages were helpful in answering their questions, so before calling or emailing us, take a look at the following: Customer Service Warranties Return Po...
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Get the Right Equipment Configured to Your Exact Specifications Let our skilled VoIP technology experts assist you in choosing the perfect device for your needs. Benefit from our customized configuration services, tailored to your specifications. We also offer equipment " refresh " services, ensuring that returned devices can be used again effectively. Experience the comprehensive product and configuration services provided by VoIP Fulfillment. Device Selection Consultation ...
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VoIP Fulfillment Eliminates the Need and Expense of a Warehouse!
Allowing you to leverage the global logistics infrastructure of North America’s leading supplier of VoIP equipment with these warehousing and logistics services.
Multiple Carriers
Blind Shipments
Branding and Marketing
&n...
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Seamlessly Integrate Your Existing Systems Electronically With VoIP Fulfillment’s Easy to Incorporate and Execute API.
Experience a seamless integration with VoIP Fulfillment, effortlessly incorporating our services into your existing operations. Our electronic ordering and integration services eliminate the need for additional staff, allowing you to streamline processes. Through our online customer portal or API, you can conveniently send and receive orders, customer data, and returns info...
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Access Your Operational and Service Data On-Demand and in Real Time
Gain instant access to crucial operational and service data, anytime and from anywhere, with VoIP Fulfillment's comprehensive account management and support services. Utilize our user-friendly account management portal, personalized phone app, or connect directly with a dedicated account manager for real-time information. With our solutions, you have the power to stay informed and in control, ensuring seamless operations and outs...
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