Trouble Transferring Calls with Cisco SPA5xx Phones

There’s a known issue for the line of Cisco SPA5xx phones.  If you’re an administrator/receptionist using this phone you’ll want to be aware of this.

Turns out there’s some trouble when you try to transfer one phone call while an additional phone call is coming in on another line.  The context sensitive soft key “transfer” no longer displays for the initial call because the second call coming in takes precedence and overrides the soft keys.

From the Cisco Support Community forum:

While the second call is ringing, she can no longer hit the “transfer” soft key to send the 1st call to Person B. She has to wait until the call stops ringing for the button to appear.

Again, this is a known issue, not sure if there will be a resolution, but it’s a good thing to note.  There are some workarounds suggested in the support thread.