Watch Now: How Xorcom’s AI Voice Agents Work Inside CompletePBX

When was the last time calling a business actually went well? You dial in, fight through a menu, wait in a queue, and finally reach someone who has to transfer you anyway. For two decades, that experience pushed people away from the phone and toward apps, websites, and chatbots. Xorcom AI voice agents are built to change that.

In our latest webinar, VoIP Supply’s Brian Hyrek sat down with Eran Gal of Xorcom to look at how these AI voice agents — built directly into the CompletePBX platform — are making voice worth picking up again.

Why Voice Is Coming Back

Eran’s case is simple: talking is the most natural way people communicate, but voice service has historically been a bad experience — clunky IVRs, long holds, and reaching the least-skilled agent first. AI changes the economics. A well-built voice agent answers instantly, around the clock, with the knowledge of your most experienced rep — and it lowers cost instead of raising it.

The Three Types of Xorcom AI Voice Agents

Xorcom gives you three agent types you can mix and match:

• Receptionist agent — understands what the caller needs and routes them to the right person, queue, or agent. Because it lives inside the PBX, it already knows your extensions, departments, and who handles what.
• Informative agent — answers questions from a knowledge base you control, from store hours to complex technical or policy questions.
• Custom agent — connects to your CRM, ERP, or any system with an API. In the webinar, Eran walks through real examples, including secure caller authentication and a pizza chain taking full orders by phone.

How It Works

Because the agents are native to CompletePBX, every AI call behaves like any other call on the system — recordings, transcripts, summaries, and sentiment all land in the same place as your human calls. There’s no third-party account to manage, and billing is pay-per-use by the minute, so you can advertise 24/7 service and only pay for the calls you actually take. Existing Xorcom customers can switch it on with a license and a quick setup, and it can even connect to an existing PBX over a SIP trunk.

AI voice is early, but it’s moving fast — and Xorcom AI voice agents are one of the clearest examples of AI already paying off in real deployments. If you’re an MSP, reseller, or IT team thinking about where this fits, the full webinar is worth the watch.

If you have questions or comments, leave them below, chat with one of our VoIP experts at www.voipsupply.com, or call us at 1-800-398-8647.

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