How to Troubleshoot Jabra’s PanaCast When the Video Image Doesn’t Show

Nothing is more frustrating when your web camera is not working properly! When that happens, here are a few things you can try:

1. Have you selected the Jabra PanaCast as the default video device in your video conferencing application?
2. If you are using a Windows OS computer, is your camera being detected under Imaging Devices or Camera in the Device Manager?
3. Can the problem be a bad cable? 
   • You should use the included 1m/3ft cable or the optional Jabra 1.8m/5.9ft cable.
   • You can try another original Jabra PanaCast cable with a working camera to rule out the cable issue.
4. Are you using a USB extender cable or USB hub solution? 
   • Click here to check if your cable is from Jabra’s approved list of extender cable and USB hub solutions.
5. Does your PanaCast camera have the latest firmware? 
   • You can use Jabra Direct to check for updates and install the latest firmware. 
   • Using the latest firmware will avoid issues. 

Before you leave, be sure to check out Jabra’s newest members of the PanaCast family: the PanaCast 20 and Pancast 50! These secure and portable web cameras are designed to advance video collaboration by offering video that surpasses the standards.