Q & A

Real VoIP questions and answers from our tech support team.

Does your VoIP Service Provider Provide Hardware Support?
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When your VoIP phone doesn’t work the way you expect it to work, nothing is more frustrating than getting a “Sorry, we don’t support your hardware.” message from customer service. If you’ve had that same bad experience before – keep reading! You are about to find out the reason and how to prevent that in the future.

What Does My VoIP Phone Have To Do With My Service Provider or IT Administrator?

Many customers come to VoIP Supply for VoIP hardware support and most of the time our first question is who is your VoIP service provider or IT administrator? You might be wondering, what does my VoIP hardware have to do with the service provider?

Your VoIP phones functionality depends on how they were …

How to Set Polycom VVX Series Volume to a Persistent Level?
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Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What VoIP Headsets will work with Sangoma s500 and a mobile phone? Today, we have more new real questions and answers from VoIP users just like you.  

How to Set Polycom VVX Series Volume to a Persistent Level?

Q: I have a customer with 30 locations stated that the ringer is not loud enough. Is there a solution to resolve this?

A: Polycom’s VVX receiver volume resets to a nominal level after each call. This is …

Grandstream UCM6200 & GXP Phones Webinar Recap (Recording and Q&A)
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Are you interested in the Grandstream UCM6200 or other versions of the UCM? These Grandstream IP PBX appliances offer secure and reliable service at an unprecedented price without any licensing fees, cost-per-feature or recurring fees. During our previous webinar with Grandstream, we received a lot of great questions about the UCM appliances and we want to share with all of you who may have the same questions!  

Download the presentation slides here

Grandstream UCM6200 & GXP Phones Webinar Q&A

Question 1 Can an Avaya phone be configured to work with the UCMs?

Answer: All our devices are SIP-based devices so any devices that support the SIP protocol should work with the UCM. Some features might not work because they were designed to work with …

Grandstream Webinar Q&A: Is there a fee for using Grandstream Cloud Management?
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A lot of great questions came up during the Grandstream GWN webinar this past Tuesday. We want to share the answers with all of you who may have the same questions. If you missed the webinar, don’t forget to check out the presentation deck to learn more!

Question 1: The Grandstream Cloud Management is free “as of today”.  Will there be a fee in the future?

Answer: We don’t know yet, but we will continue having a free plan.

 

Question 2: Will the Cloud be extended to control the Router as well as the Access Points?

Answer: The GWN.cloud is designed to manage APs but we may add the router and other Grandstream product in a near future.

 

Question 3: When creating a …

What is the Password for the RenegadePBX Pro 75?
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Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What is the difference between Sangoma’s FreePBX system and PBXact? Today, we have more new real questions and answers from VoIP users just like you.  

What is the Password for the RenegadePBX Pro 75?

Q: What is the password for the RenegadePBX Pro75?

A: It’s “sangoma” for SSH root access, all other Renegades, the password is “voipsupply”.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to …

Sangoma FAXStation Frequently Asked Questions
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The Sangoma FAXStation webinar was a blast! We appreciate the great interactions with our audience. We’d like to share the questions and answered that being discussed during the webinar with you.

Also, don’t forget to join our next Sangoma webinar: User Control Panel on April 5th, 2018!

Sangoma FAXStation Frequently Asked Questions

Question1: Can I port or spoof my Fax number to Sangoma’s FAXStation?

Answer: Yes, you absolutely can port numbers over, however, spoofing is not allowed. Click here to learn how the number porting works: https://wiki.sangoma.com/display/ST/Number+Porting

Question2: Is FAXStation just for the USA or can it accommodate international FAX DID’s? Can FAXs be sent to international numbers or just within the USA/ North America?

Answer: Canada is the only international country where we …

Grandstream UCM Series Technical Training Recap – March 13th, 2018
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Yesterday’s Grandstream UCM Series webinar was a success! Our apologies if you were not able to join the webinar due to it being at our max guest capacity. But no worries, if you missed the webinar, or if you simply want to rewatch it, here is the webinar recording and the Q&A session for your convenience!

Grandstream UCM Series Technical Training Q&A

Question 1: can the UCM be connected to an existing PBX like a Panasonic ns 700 or nec sl-100 to used the feature from the UCM

Answer: Yes, you will need to use Grandstream FXO gateways model GXW4108. We have a white paper on our website

 

Question 2: How to connect a cellular line to the UCM? Is there a Grandstream device …

What is my password for the Grandstream UCM?
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Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: 6 Simple Ways to Fix your VoIP Audio Quality Issues. Today, we have more new real questions and answers from VoIP users just like you.

 

What is my password for the Grandstream UCM?

Q: What is my admin password for Grandstream UCM?

A: The newer devices will have a sticker on the bottom showing the admin password to log in. This is a good security measure because most of all devices factory set …

What is VoIP? 4 Basic VoIP Questions for VoIP Beginners
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Are you new to VoIP industry? What exactly is VoIP and how does it work? We have collected four most common questions from VoIP beginners like you to help you get your foot in the door of the VoIP world!

4 Basic VoIP Questions for VoIP Beginners

  1. What is VoIP?

VoIP stands for “Voice over Internet Protocol”. An Internet Protocol (IP) is a data-oriented protocol used for communicating data across a packet-switched network (home, office, the internet). Internet Protocols (IP) allow you to transmit data any interconnected networks.

  1. How does VoIP work?

Utilizing a combination of hardware, software, and voice protocols, your conversations are carried over the IP network to its intended destination.

A VoIP system converts the analog audio signals (your voice) into digital …

6 Simple Ways to Fix your VoIP Audio Quality Issues
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VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share with all of you. In the previous Mom’s calling Q&A series, we have discussed: Are Revolabs Products Supported Through End Point Manager (EPM)? Today, we are going to address your audio quality issues.

Nothing more annoying than poor VoIP audio quality. Our tech support team came up with the top 5 simple ways to fix your audio quality issues. Let’s check them out:

6 Simple Ways to Fix Your VoIP Audio Quality Issues

#1 Firewall Ports – Make sure the firewall is not blocking ports, as mentioned above.

#2 Codec Settings – Make sure you …