Q & A

Real VoIP questions and answers from our tech support team.

Can I Use Grandstream UCM6208 as a Backup for UCM6108?
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Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What is the Default Password for the Grandstream UCM6204? Today, we have more new real questions and answers from VoIP users just like you.  

Can I Use UCM6208 as a Backup for UCM6108?ucm6208

Q: I have a UCM6108 and I want a UCM6208 as a backup. Is it easy to clone the configuration from the UCM6108 and transfer it over?

A: Yes, this will work as long as both systems are on the same firmware versions. …

Customer Service FAQ: How Do I Create an RMA
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Here at VoIP Supply, we know how important our customers are to the success of our business. That is why we ensure the best possible customer experience that we can deliver.

One of the things that can be a bit difficult to understand is the Return Merchandise Authorization (RMA) process, in fact, it is one of the things we get asked the most when it comes to returns.

Since there are so many of you inquiring about the RMA process, and because it’s important, we decided to put this video together for you! Just follow these quick and easy steps and you will be on your way to creating an RMA in no time!

Note: A return merchandise authorization (RMA) is a part of the …

 What is the Default Password for the Grandstream UCM6204?
by
Do you have questions about VoIP?

Our tech support team VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A series, we have discussed: Patton 4114 FXS extension: Where do I set up a PIN paging code? Today, we have more new real questions and answers from VoIP users just like you.

 

 What is the Default Password for the Grandstream UCM6204?grandstreamucm

Q: This is the first time I have a log-in issue with UCM6204. I used username and password as “admin” but can’t log in. I even tried factory default button but the same issue. What is the default password …

Patton 4114 FXS extension: Where do I set up a PIN paging code?
by
Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A Series, we have discussed: The Polycom VVX300: Where did the ghost calls come from? Today, we have more new real questions and answers from VoIP users just like you.

Where do I set up a PIN paging code?

Q: We currently have a Patton 4114 FXS extension connected to a Bogen UTI1 for our overhead paging from 3CX. Where do I set up a Pin paging code so that way only my end users can use those extensions?

A: You …

The Polycom VVX300: Where did the ghost calls come from?
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Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A series, we have discussed: When I try to edit in the web interface it claims local file has higher priority…  Today, we have more new real questions and answers from VoIP users just like you.

 

The Polycom VVX300: Where did the ghost calls come from?

Q: We are using Polycom’s VVX300 phones. We have gotten lots of ghost calls and I wonder where those calls came from?

A: The ghost calling is usually created by uPnP or SIP …

Grandstream DP750 Ringing Stopped Working. What Can I Do?
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Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A series, we have discussed: Can Skype Work on the Grandstream GXV3275 and GXV3240? Today, we have more new real questions and answers from VoIP users just like you. Let’s take a look!

Grandstream DP750 Ringing Stopped Working. What Can I Do?

Q: I have a handful of Grandstream DP750 with headsets at different customer sites and they all experience similar inbound call issues. The most common is that the phones will work fine inbound and outbound after a reboot but …

Can Skype Work on the Grandstream GXV3275 and GXV3240
by
Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What Features are Included in the 3CX Standard Edition? Today, we have more new real questions and answers from VoIP users just like you.

Can Skype Work on the Grandstream GXV3275 and GXV3240

Q: Will Skype (free), NOT Skype for Business, work on the Grandstream GXV3275 and Grandstream GXV3240?

A: Running Skype on the phone(s) is possible. Access Google Play store and download the application. Then use your sign-in credentials as you would on your PC.

Stay …

What Features are Included in the 3CX Standard Edition?
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Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
In the previous Mom’s calling Q&A series, we have discussed: Is Audiocodes Mediant Gateway Interoperable with SBCs? Today, we have more new real questions and answers from VoIP users just like you.
 

What Features are Included in the 3CX Standard Edition?

Q: Do you know if all the features listed below are included in the 3CX standard edition? Or would Pro version be necessary?3cx

  • Automated Attendant
  • Voicemail
  • Headset
  • Ring Extension and Mobile
  • SIP Trunks/Gateway
  • Instant Chat
  • Receive Faxes via Email or PDF
  • Conference Calls
  • Google

    • …

Is Audiocodes Mediant Gateway Interoperable with SBCs?
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Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What’s the default password for Plantronics Headsets? Today, we have more new real questions and answers from VoIP users just like you.voi

Is Audiocodes Mediant Gateway Interoperable with SBCs?

M1KB with modulesQ: Is AudioCodes Mediant 1000B M1KB Gateway able to be fixed with FXO, T1, etc modules and also take on SBC sessions to make it a hybrid solution?

A: Yes, it can and is interoperable with SBCs. It is technically not a Session Border Controller. Users can customize …

Is There a Report that Outlines Grandstream Call Logs?
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Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A series, we have discussed: What SIP Phone Could Connect Wirelessly? Today, we have more new real questions and answers from VoIP users just like you.

 

Is There a Report that Outlines Grandstream Call Logs?

A: Is there a User Guide that outlines the various data fields the Grandstream captures on calls in and out? We are looking for good data that we can parse into a reporting package to manipulate/ report on that data.

Q: Basically, it is the …