Q & A

Real VoIP questions and answers from our tech support team.

What is the Password for the RenegadePBX Pro 75?
by

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What is the difference between Sangoma’s FreePBX system and PBXact? Today, we have more new real questions and answers from VoIP users just like you.  

What is the Password for the RenegadePBX Pro 75?

Q: What is the password for the RenegadePBX Pro75?

A: It’s “sangoma” for SSH root access, all other Renegades, the password is “voipsupply”.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to …

Sangoma FAXStation Frequently Asked Questions
by

The Sangoma FAXStation webinar was a blast! We appreciate the great interactions with our audience. We’d like to share the questions and answered that being discussed during the webinar with you.

Also, don’t forget to join our next Sangoma webinar: User Control Panel on April 5th, 2018!

Sangoma FAXStation Frequently Asked Questions

Question1: Can I port or spoof my Fax number to Sangoma’s FAXStation?

Answer: Yes, you absolutely can port numbers over, however, spoofing is not allowed. Click here to learn how the number porting works: https://wiki.sangoma.com/display/ST/Number+Porting

Question2: Is FAXStation just for the USA or can it accommodate international FAX DID’s? Can FAXs be sent to international numbers or just within the USA/ North America?

Answer: Canada is the only international country where we …

Grandstream UCM Series Technical Training Recap – March 13th, 2018
by

Yesterday’s Grandstream UCM Series webinar was a success! Our apologies if you were not able to join the webinar due to it being at our max guest capacity. But no worries, if you missed the webinar, or if you simply want to rewatch it, here is the webinar recording and the Q&A session for your convenience!

Grandstream UCM Series Technical Training Q&A

Question 1: can the UCM be connected to an existing PBX like a Panasonic ns 700 or nec sl-100 to used the feature from the UCM

Answer: Yes, you will need to use Grandstream FXO gateways model GXW4108. We have a white paper on our website

 

Question 2: How to connect a cellular line to the UCM? Is there a Grandstream device …

What is my password for the Grandstream UCM?
by

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: 6 Simple Ways to Fix your VoIP Audio Quality Issues. Today, we have more new real questions and answers from VoIP users just like you.

 

What is my password for the Grandstream UCM?

Q: What is my admin password for Grandstream UCM?

A: The newer devices will have a sticker on the bottom showing the admin password to log in. This is a good security measure because most of all devices factory set …

What is VoIP? 4 Basic VoIP Questions for VoIP Beginners
by

Are you new to VoIP industry? What exactly is VoIP and how does it work? We have collected four most common questions from VoIP beginners like you to help you get your foot in the door of the VoIP world!

4 Basic VoIP Questions for VoIP Beginners

  1. What is VoIP?

VoIP stands for “Voice over Internet Protocol”. An Internet Protocol (IP) is a data-oriented protocol used for communicating data across a packet-switched network (home, office, the internet). Internet Protocols (IP) allow you to transmit data any interconnected networks.

  1. How does VoIP work?

Utilizing a combination of hardware, software, and voice protocols, your conversations are carried over the IP network to its intended destination.

A VoIP system converts the analog audio signals (your voice) into digital …

6 Simple Ways to Fix your VoIP Audio Quality Issues
by

VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share with all of you. In the previous Mom’s calling Q&A series, we have discussed: Are Revolabs Products Supported Through End Point Manager (EPM)? Today, we are going to address your audio quality issues.

Nothing more annoying than poor VoIP audio quality. Our tech support team came up with the top 5 simple ways to fix your audio quality issues. Let’s check them out:

6 Simple Ways to Fix Your VoIP Audio Quality Issues

#1 Firewall Ports – Make sure the firewall is not blocking ports, as mentioned above.

#2 Codec Settings – Make sure you …

Q&A Session for Sangoma’s Zulu Webinar
by

Today’s Sangoma Cloud 9 Zulu webinar was a success! We had a lot of great interactions. If you missed the webinar, we hope you can join the upcoming Cloud 9 webinars! We’d also like to share the Q&A session with all of you who may have the same questions.

Q1: Is SMS only available while using SIP Station?

Answer: Either SIPStation or PBXact Cloud

Q2: Is there a way to hide the SMS button if you’re not using SIPSTATION?

Answer: If it is showing up, you need to disable it under the user or group in the Admin Panel

Q3: What is the charges for Zulu when not using PBXact?

Answer: The following can be stacked together to get the number you need. Ie. …

Are Revolabs Products Supported through End Point Manager (EPM)?
by

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: How can I connect a PBX to my existing incoming POTS line? Today, we have more new real questions and answers from VoIP users just like you.  

 

Are Revolabs Products Supported through FreePBX End Point Manager?

Sangoma FreePBXQ: What devices are supported through EPM for FreePBX? Are Revolabs products supported?

A: No, Revolabs devices are not supported through FreePBX EPM. Here is the list of compatible devices with EPM (3rd Party-addon) for FreePBX and PBXact:

How can I connect a PBX to my existing incoming POTS line?
by

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What is the most basic setup for a full-featured VoIP system? Today, we have more new real questions and answers from VoIP users just like you.  

 

How can I connect a PBX to my existing incoming POTS line?

Q: I am an emergency management coordinator and have an in-office phone system that I want to expand. How can I connect a PBX to my existing incoming POTS line?

A: It depends on the phone system …

How To Connect The Grandstream GXP1760W To Your WiFi Network
by

As time goes on, so do advancements in VoIP technology.  One of the latest things we’re seeing now is IP phones coming equipped with WiFi capabilities.

This is something that has been around for a little while now but becoming more and more standard on your average VoIP Phone.  We welcome this addition because it is extremely useful and also, kind of cool.

One phone in particular that comes to mind when talking about VoIP Phones and WiFi is the GXP1760W.  Normally, when you think of a WiFi phone, you would think of something wireless, but not this phone.  This is a classic IP deskphone.

There is a possibility, if you have this phone on your desk, that you didn’t even know it was …