Manufacturer Return Policies

If your product has stopped working outside of 30 days and inside of one year, here is how you proceed based on the manufacturer of the product:

• Adtran: All Adtran products are Refer Direct which means that customers have to contact Adtran at 888-423-8726 for all defective items.
• Algo: In the unlikely event your Algo product should develop a problem, please contact Algo Technical Support first. The Algo team may be able to help resolve the problem over the phone, thus saving the expense and time involved with a return. In the event of a return, Algo Technical Support will issue a Ticket where shipping to Algo is at customer expense. In-warranty products requiring repair will be remedied by replacement or repair at Algo’s sole discretion. Such product will be returned at no charge to customers located in the USA or Canada, shipping at Algo expense. Please contact Support at [email protected] or call 1-604-454-3792.

  For any out-of-warranty product requiring repair, please contact Algo Technical Support first to determine if a repair is possible. If so, a Ticket will be issued for the return of the goods. Shipping to/from Algo is at customer's expense.

1. Once a customer support request has been raised, we will engage with the customer within 24 business hours to assess the situation.
2. Upon speaking with the customer, we will work to identify the challenge or issue with the device.
3. In some cases, we will issue a replacement if the device is still under warranty. Often we can fix the device by troubleshooting with the on-site tech or repairing it in the office.
4. Please also see our Warranty and Repair page.

• AudioCodes: Audiocodes products cannot be returned to VoIP Supply. If you feel your Audiocodes gateway is defective, visit our Technical Support page and open a support ticket. We will work with you to troubleshoot your appliance as long as it is within 30 days of purchase. For troubleshooting outside of 30 days, you must purchase an Audiocodes Technical Support package. Talk to your VoIP Supply salesperson about 24x7 or 8x5 ACTS support packages. *NOTE* post-sales technical support and remote deployment are not the same thing. For assistance setting up and configuring your AudioCodes gateway, we highly recommend you purchase a Remote Installation package.
• Advanced Network Devices: All Advanced Network Devices' products come with a 2-year warranty from the date of purchase. All AND returns are refer direct and need to be accompanied with a ticket number directly from AND. No RMA's are issued through VoIP Supply. RMA's and defective replacements are handled with AND. Please visit  http://anetd.com/products/  or call 847-463-2237 to initiate a return and have the following information available:

1. A detailed description of the issue you are experiencing (include pictures of broken parts if possible) 
2. List any troubleshooting steps taken to identify and correct the above issue 
3. Model of the device (if you are unsure, compare your device to our product page here:http://anetd.com/products/ ) 
4. Approximate date of purchase (month and year are fine) 
5. MAC Address of the affected device (look for a sticker on either the board or enclosure beginning with 20:46:F9)

• ClearOne: All ClearOne products are Refer Direct which means that customers have to submit defective requests by emailing [email protected] or by calling ClearOne at 800-283-5936.
• CyberData Products: All CyberData products are Refer Direct which means that customers need to submit defective requests to CyberData VoIP Technical Support or CyberData Warranty & RMA Returns.
• Digium Products: All Digium product returns due to defects are handled directly by Digium. Please visit Digium's website to initiate a return.
• Grandstream Products: All Grandstream product returns need to be accompanied by an approved ticket number directly from Grandstream. Please visit Grandstream's website to initiate a return.
• Patton Products: Patton gateways cannot be returned to VoIP Supply. Licenses are non-returnable and non-refundable. Defective products within these categories must be returned directly to the manufacturer. For in-warranty support questions, call Patton Technical Support at 301-975-1007 or visit the Patton Return Request Center.
• Ribbon: As of February 1, 2020, EdgeMarc products that are out of support will incur $250 return-to-support fee in addition to the coverage fee from the date of lapsed coverage to the return-to-support date. Any questions please visit Ribbon Communication website or call 1-408-351-7255
• Sangoma Products: All customers with a Sangoma return must first work with Sangoma technical support to troubleshoot the product. 
  • All defective Hardware does require a ticket number and a diagnosis number if deemed defective by Sangoma before an RMA can be issued through VoIP Supply.
  • For defective phones that ARE NOT DOA (no power) require to be troubleshot by Sangoma. If deemed defective Sangoma will then issue a ticket number so that an RMA can be issued through VoIP Supply.
• Valcom Products: For malfunctioning units please contact Valcom Tech Support for troubleshooting. If the unit is deemed defective by Valcom please contact VoIP Supply with the name of your Valcom engineer and details about the defective unit. VoIP Supply will then Issue your RMA and replacement unit.
• Viking Electronics: All Defective units are Refer Direct. Any issues with Viking products need to be trouble shot in the field. Viking will handle and support all defective units with the customer directly. If deemed defective Viking will issue an RMA to the customer and notify VoIP Supply with the RMA number. Once the product is returned to Viking, VoIP Supply will be issued a pass through credit.  Please click here to open a ticket with Viking Electronics. 
• VTech/AT&T Synapse: All VTech and AT&T Synapse products are Refer Direct which means that for defective products customers need to contact VTech at [email protected] or calling by 888-916-2007 (Select option 2 for Tech Support). If a product is deemed to be defective a replacement will be shipped directly by VTech.
• Jabra, VXi and BlueParrot: Units purchased within 30 days rma can be issued through VoIP Supply. Outside 30 days the customer is to contact Jabra direct for a return and a warranty replacement, please call Jabra at 1-866-697-8757.

• Yealink Products: All Yealink defective products need to be accompanied with an approved Rma directly from Yealink. Please raise your issue or question in our professional ticket system (https://ticket.yealink.com) to get a quick response.

How to Get Your Ticket Account？

• Please follow this guide http://support.yealink.com/faq/faqInfo?id=678 to register your ticket account.

• You can also submit a Ticket without logging into an account.

How to use Yealink Ticket System?

• Please follow Yealink Ticket Quick Guide: http://support.yealink.com/faq/faqInfo?id=703