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Manufacturer Return Policies
If your product has stopped working outside of 30 days and inside of one year, here is how you proceed based on the manufacturer of the product:
Adtran: All Adtran products are Refer Direct which means that customers have to contact Adtran at 888-423-8726 for all defective items.
AudioCodes: Audiocodes products cannot be returned to VoIP Supply. If you feel your Audiocodes gateway is defective, visit our Technical Support page and open a support ticket. We will work with you to troubleshoot your appliance as long as it is within 30 days of purchase. For troubleshooting outside of 30 days, you must purchase an Audiocodes Technical Support package. Talk to your VoIP Supply salesperson about 24x7 or 8x5 ACTS support packages. *NOTE* post-sales technical support and remote deployment are not the same thing. For assistance setting up and configuring your AudioCodes gateway, we highly recommend you purchase a Remote Installation package.
Advanced Network Devices: All Advanced Network Devices' products come with a 2-year warranty from the date of purchase. All AND returns are refer direct and need to be accompanied with a ticket number directly from AND. No RMA's are issued through VoIP Supply. RMA's and defective replacements are handled with AND.Please visit http://anetd.com/products/ or call 847-463-2237 to initiate a return and have the following information available:
Detailed description of the issue you are experiencing (include pictures of broken parts if possible)
List any troubleshooting steps taken to identify and correct the above issue
Rhino Products: This product cannot be returned to VoIP Supply. Please contact Rhino's Support Center and request a support ticket for defective support at Rhino's Website
RockBochs: All RockBochs products are Refer Direct which means that customers need to contact RockBochs directly for support or help with defective units. Please call 218-727-4332 and select Option # 2 for assistance.
Sangoma Products: All customers with a Sangoma return must first work with Sangoma technical support to trouble shoot the product.
All defective Hardware does require a ticket number and a diagnosis number if deemed defective by Sangoma before an RMA can be issued through VoIP Supply.
For defective phones that ARE NOT DOA (no power) require to be trouble shot by Sangoma. If deemed defective Sangoma will then issue a ticket number so that an RMA can be issued through VoIP Supply.
Valcom Products: All Valcom products are Refer Direct which means that customers need to submit defective requests to Valcom Tech Support. Valcom will troubleshoot the issue and issue direct returns as well as replacements.
VTech/AT&T Synapse: All VTech and AT&T Synapse products are Refer Direct which means that for defective products customers need to contact VTech at firstname.lastname@example.org or calling by 888-916-2007 (Select option 2 for Tech Support). If a product is deemed to be defective a replacement will be shipped directly by VTech.
VXI: VXI will issue direct replacements on defective product returns directly for VoIP Supply customers. Please contact VXI directly to initiate the return.
Jabra: Jabra will issue direct replacements on defective product returns directly for VoIP Supply customers. Please contact Jabra directly to initiate the return at 1-866-697-8757.