How Do Businesses Improve Their Noisy Workplace (and Enhance Productivity!)

July 19, 2019 by Ying-Hui Chen

“78% of workers state that noise and interruptions negatively impact their productivity” – according to  Knowledge Worker Study in 2015.

Employees are expected to maintain a high level of productivity in their workplace; however, it can be extra challenging in a high-noise environment. That’s where VXi’s BlueParrott wireless Bluetooth headsets come into play!  

BlueParrott is a leading intelligent headset engineered with the world’s best microphones and unrivaled noise-cancelling technology to deliver superior audio quality in high-noise environments such as warehouses, busy call centers, etc. 

Highest Level of Noise Cancelling

BlueParrott headsets are equipped with the industry’s highest level of noise cancelling, ensuring superior sounding calls for your teams and customers no matter how loud the environment is!


A wireless headset like BlueParrot is a must for noisy environments! Offering workplace mobility, workers are able to complete tasks faster, using both hands to focus on the job and walk to where he/she needs to be without disconnecting from a client. 

More Benefits:

  • Long-lasting with up to 24 hours talk time
  • Experience superior connectivity with a range up to 300ft / 100m
  • Customizable Parrott ButtonTM
  • Hands-free access with VoiceControlTM
  • Multipoint pairing allows teams to seamlessly switch between two simultaneously connected devices.
  • Durable and comfortable

Check out the comparison chart below to compare the four popular BlueParrott models side by side!

Download white paper here.

Are you ready to try it? BlueParrott offers a free on-site trial program for eligible customers, allowing you to experience the true value of wireless headsets engineered for high-noise environments! Contact our VoIP experts today at 1-800-398-8647 to apply!

Learn More about BlueParrott

The Fanvil X7 IP Phone: Elegance Meets Functionality

July 18, 2019 by Steve Lopian

Being in the VoIP industry for as long as I have, you tend to see a lot of phones.  One of the perks of being with the team at VoIP Supply is that not only do you see most of the new phone releases from manufacturers, but we also get to test and play with these VoIP phones in our VoIP lab!

While most phones that have been released recently are rather stunning, there is one specific phone that caught my eye (and my attention) while tooling around in the lab.  That phone is none other than the Fanvil X7 executive IP phone.

These days, it’s no surprise that features like Bluetooth and HD audio are a common thing, but it IS refreshing to see a phone with those features and a screen this large.  Topping off at 7 inches, the X7’s touch screen is also filled with vibrant color, and most importantly, it’s easy to navigate.

I could go on and on about even more of the features the X7 has, like the 20 SIP lines, and the 127 DSS key entries, or even how economic and environmentally friendly it is!  But why not just show you?

So instead of me rambling on and on for this blog post, we decided to tell you in a video, where you can learn all about this beautiful phone while gazing (and maybe drooling) at all of its majestic good looks, features and functionality!

As always, if you are looking for more information, you can also check out the Fanvil X7 here!  Do you already own an X7? Or perhaps another Fanvil IP phone? What has your experience been like? We want to hear from you! Let us know in the comments below!

What’s New This July? Versatile IP Phones and a SIP Outdoor Call Button!

This month’s new VoIP hardware roundup, we’ll focus on a few enterprise-grade IP phones from Fanvil and Sangoma as well as a SIP outdoor call button by CyberData. Let’s dive in!

The Fanvil X210i Paging Console Phone

The X210i looks very similar to Fanvil’s X210, except that it is equipped with a microphone for paging function! 

The X210i is designed to be used as a monitoring center station or as an office manager phone where the user would be making hands-free calls, using a two-way intercom system, monitoring and or broadcasting within a business. 

This unit is currently in stock. Click here to take a peek!

Key Features:

  • 20 SIP lines, 3-way conference
  • HD audio on speakerphone and handset
  • Movable type Directional External Gooseneck Microphone
  • 4.3″ main color display
  • See more features here!

Fanvil’s X7 Enterprise Color IP Phone

The Fanvil X7 IP Phone is a high-end enterprise phone with a 7-inch touch screen, virtual programmable keypad, gigabit Ethernet and more! If you are looking for an affordable IP phone with full features, the X7 is your go-to solution! But don’t take my word for it, watch our product video below to see it by yourself!

Key Features

  • 20 SIP lines,
  • 3-way conference
  • HD audio with Opus support
  • Up to 127 DSS keys 
  • Built-in Bluetooth 
  • Wi-Fi connectivity 

Sangoma s406 Mid-Level Phone

The Sangoma s406 is an improvement from the Sangoma S400/S405 with an upgraded processor and OPUS codec support. 

The s406 features industry-standard Power-over-EThernet (PoE), full-duplex speakerphone, 5-way conferencing, and more. The s406 is now in stock! Click here to see details!

Key Features:

  • 3 VoIP Accounts
  • 5-way conferencing
  • 25 Programmable Softkeys
  • 32.7-inch greyscale screen

CyberData 011491 SIP Outdoor Call Button

Last but not least, CyberData recently released the 011491 SIP outdoor call button! This call button is a must for making your environment safe. It is ideal for outside buildings, parking garages, schools, areas of refuge, and more outdoor areas.

With just a simple push on the button, the 011491 will place a call to a configured phone or extension number! Check out a connection example here!

Key Features:

  • Single-button call to a pre-set number
  • TLS 1.2 enhanced security for IP Endpoints in a local or cloud-based environment
  • Network web management and firmware download

That’s it for this month’s new hardware! Did you see anything interesting? What other new products would you like to see? Let us know!

Used Poly Phones for Any Business or Office

July 16, 2019 by Youleidy Vega

Get your hands on used Poly phones this month and if you are not a regular Refresh customer, be awed by the quality of our used phones. If you have purchased from our Refresh line before you already know that our refurbished line is one you can count on! Pass the word along and thank you for being a loyal customer! 

Refresh offers used products that look and work as good as new, but at a much lower price than the cost of new ones. Check out our Refresh website here. 

Polycom VVX 500 $94.99

Features of the VVX 500 at a glance: 

  • 12 lines 
  • 3.5-in Touchscreen LCD display 
  • Dual 10/100/1000 Ethernet port with PoE support 
  • Dedicated RJ9 headset port 
  • Polycom HD Voice 
  • Voicemail and video mail support 

Learn more about the VVX 500 by reading the datasheet here

Polycom VVX 410 $89.99

The Polycom VVX 410 is a professional business phone that offers great quality audio, a sleek and clean design, and an intuitive user interface. The VVX 410 is suitable for handling moderate call volumes. It can be used with third-party Unified Communications applications. 

Check out this video to learn more about our Refresh phones and the VVX 410! 

Features of the SoundStation Duo at a glance:

  • 12 Line appearances
  • Polycom HD Voice
  • 3.5″ (320×240) Backlit Color LCD
  • Dual Gigabit RJ45 Ports
  • RJ9 headset port
  • Built-in auto sensing IEEE 802.3 af Power over Ethernet
  • Optional 48V DC power supply (not included)

Learn more about the VVX 410 by reading the datasheet here.

Polycom SoundStation Duo $299.99

The Polycom SoundStation Duo is a conference phone designed for small to medium conference rooms. It can also be ideal in huddle rooms or personal meeting rooms.

The Polycom SoundStation Duo offers users the ability to use analog lines in VoIP infrastructure.

This way customers who are using analog lines currently, but have a goal of moving to VoIP, can future-proof their investment. 

Features of the SoundStation Duo at a glance:

  • 12 key keypad
  • 4 Context-sensitive softkeys
  • 3 cardioid microphones 200-7000Hz
  • 10ft pickup range
  • Adjustable volume to 86 dB
  • Acoustic echo cancellation
  • 802.3af PoE, AC power supply also included in box
  • 248×68 pixel backlit LED display
  • Codecs: G.711A/U, G.729a, G.722, iLBC 13.33 and 15.2kbps
  • Interfaces:RJ45 10/100, RJ11 two Wire, 2.5mm for headset, 2 x RJ9 expansion microphone ports

Learn more about the SoundStation Duo by reading the datasheet here. 

Refresh products come with a 6-month no questions asked guarantee. And if you can also extend the 6 months to a year for a small cost! It can’t get any better than this!

Sangoma has Released New Zulu UC 3.2.3 Features!

July 15, 2019 by hwaple

If you do not use Zulu UC, now is the time! Sangoma has released new features and improvements for Zulu Desktop 3.2.3, here is what you need to know.

What is Zulu UC?

Zulu UC is an intuitive business communication platform that has all the bells and whistles users need to enhance productivity and mobility for FreePBX and PBXact phone systems. It is ideal for office workers who alternate between locations or are away from their desks, call centers who do not use desk phones and need to have the ability to make and receive calls using their headset, and remote workers who need their extension with them and need to stay connected to their office wherever they are. Zulu UC has the tools you need right where you need when you need it to get your job done efficiently.

Click here to download the Zulu UC datasheet.

New Features:

  • Improved call reliability
  • Improve call setup time
  • Image previews for images in chat
  • Auto Answer calls based on alert-info SIP messages
  • Unread message notification counter on application dock icon
  • Support early media playback
  • Improve click to call support with click to call across the desktop with tel: links and no extra configuration needed when using Chrome and Firefox plugins

New Improvements:

  • Typing notifications for chat
  • Visual indication for status when a user is on a call during ringing
  • Update internal SIP stack (SipJA to 0.13)
  • Improve shared links (urls) and metadata styles on chat
  • PDF previews

Click here to download the Sangoma Reseller Webinar slides where Mark Carson discussed everything you need to know about Zulu UC!

Interested in learning more about Zulu UC? Give our VoIP Experts a call at 1-800-398-8647!

Spectralink Versity Adds New Features to Improve The User Experience

Designed with your business continuity in mind, Spectralink Versity is known for its ability to empower your staff to enhance and streamline workflows with user-friendly features and functionality.  

As Spectralink constantly updates their handsets to ensure the best user experience,  more innovative new features and bug fixes have been added in the latest software release. Let’s check out how your business can take advantage of them!

What new features have been added?

  • Batt Life application – displays the current condition of the battery and allows the user to adjust charge alerts
  • Biz phone – revised to align with the current Google phone app
  • Device app – new time settings are added to the Device Settings app
  • Barcode app – allows the user of the Enter key to move to the next field to be populated by scanning
  • Logging app – new advanced debugging assists the collection of data for debugging phone issues when they occur in the field.
  • See more new updates and fixes here!

Download the Software Release Notes

Download White Paper: Rethinking Smartphones for the Enterprise

How does your business benefit from using Spectralink Versity? We’re excited about these new add-ons and would love to hear from your experience! For more information, visit our Spectralink page or simply give us a call at 1-800-398-8647.

Broadvoice Awarded 2019 Unified Communications Product of the Year!

July 11, 2019 by Ying-Hui Chen

Broadvoice announced that their cloud PBX platform b-hive has once again received a Unified Communications Product of the Year award! This award was given by TMC to honor the most innovative UC solutions on the market. 

“We developed b-hive from the ground up to be the premiere cloud communications platform with end-to-end customer experience in mind. From its ease to deploy and administer to its rich PBX, contact center and messaging features, we aimed to provide our customers with a frictionless experience,” said George Mitsopoulos, chief operating officer at Broadvoice

Broadvoice b-hive provides small and medium businesses with a more powerful, dependable and affordable cloud communications platform that combines telephony, UC, and virtual call center in one solution. Learn more about Broadvoice here.

Congratulations Broadvoice! We are excited to partner with our award-winning partners and looking forward to providing more innovative solutions in the future.  

The Power of Zulu UC by Sangoma (Webinar Recap)

July 10, 2019 by Ying-Hui Chen

We had another successful Sangoma reseller webinar today! Tom and Mark discussed everything you need to know about Zulu UC, a desktop softphone integration by Sangoma. If you missed the webinar, we highly recommend you review the slides and Q&A in this post!

What was covered in the webinar?

  • Zulu UC Overview
  • Compatibility & Installation
  • Desktop Client
  • Mobile Clients
  • How to try and buy for yourself and your FreePBX users.
  • Wrap-up, Q&A

Download the presentation slides here!

Webinar Q&A

Question: Any ETA on Zulu Mobile going GA? Like FAX Pro that allows us to use different 3rd party SIP trunks.

Answer: Zulu Mobile will be released sometime in Q3 (possibly end of August). It will be GA and no longer in BETA  but it will initially not be as feature rich as desktop SMS. We don’t have plans to allow 3rd party SIP trunks as of right now. You have to use SIPStation.

Question: Any ETA on Zulu working with BLF at this time if on a Zulu call that does not show on Phone BLFs or in switchboards like FOP2.

Answer: Yes, this is in the works. BLF is a SIP function and Zulu is web RTC so it’s not collecting that information. This is actually SIP activities and it’s a development on the Asterisk side. 

Are you using Zulu UC? How is your experience? If you have any questions, please contact Tom at 1-716-531-4265 or email at [email protected]!

Learn more about Sangoma ZULU UC 

Spectralink’s DECT Phones Now Support 3rd Party ATEX Handsets and More!

July 5, 2019 by Ying-Hui Chen

Spectralink is getting even better! In order to offer the highest quality and secure voice communications across all enterprise environments, Spectralink recently announced the newest features and latest enhancements to their DECT product portfolio. Let’s check out what this is all about!

What has been updated?

The enhancement focuses on three major parts – security, scalability, and centralized management & provisioning. Key product enhancements include:

  • Integration with Microsoft Skype for Business Online 
  • Expand DECT server capabilities to target new accounts with Tetronik (lone worker/ man down regulatory compliance)
  • Eliminate multicast WAN issues (up to 256 IP-Base Station per site)
  • Manage Unified Communications locally even if Cloud connections fail; Branch survivability
  • Support Funktel ATEX DECT handsets for explosion protection applications

Click the links below to see different use case scenarios of Spectralink’s DECT Phones:

Are you using Spectralink’s DECT Solutions? How is your experience? Leave us a comment below! Have questions? Simply lift your phone and give our VoIP experts a call at 1-800-398-8647!

How to Combat Gray-Market Poly Devices on Amazon

June 27, 2019 by Ying-Hui Chen

Are you struggling to compete with low pricing Poly devices on Amazon? We feel your pain! To help you combat the gray market, the VoIP Supply team put together a list of strategies you can follow to win back your deals! 

How to Combat The Poly Gray Market on Amazon

#1 Authorized Partner: Tell your customer that you are an Authorized Poly Partner. Poly can generate an official letter for you to this effect. 

#2 Warranty: Let your customers know that you only sell authorized NEW products and they are fully covered by Poly’s manufacturer warranty. Anything purchased from an unauthorized source is at their own risk such as having defects, missing accessories or components, etc.

#3 Promotions: Poly offers great rebates and promotions frequently. Explain to your customer that gray market devices are not eligible for Poly promotions.

#4 Configuration: Explain that you offer FREE configuration services on devices you provide. Let your customer know that if they  use BYOD (Bring Your Own Device), that you’ll need to charge a “configuration fee” because the device is not passing through your warehouse for pre-configuration and thus your workload is much greater.  We often see $10 to $15 per phone as a configuration charge  

#5 Support: Explain that you fully support and troubleshoot the devices you sell but cannot guarantee ability to troubleshoot a BYOD. You should also highlight that you fully handle returns/RMA’s and the advanced replacement (if you have that).

Lastly, share our blog post with your customers: 5 Reasons Why You Should Purchase From an Authorized Poly Partner 

If you need more assistance, give us a call at 1-800-398-8647. What are your strategies of combating gray markets? Are they effective? Share with us!