SYSTM Makes it Simple to Launch Voice Applications in the Cloud

September 13, 2019 by Ying-Hui Chen

Yesterday, VoIP Supply and SYSTM teamed up for an informational webinar to show you how simple it is to deploy your voice applications in the cloud. 

SYSTM provides simple to deploy, highly available, cloud-based, voice infrastructure. Their VIaaS platform is designed specifically to host voice applications, providing the PBX platforms that you already use in an environment that delivers the security, uptime, and redundancy your customers require. 

Download the presentation slides here to learn more! The webinar recording will be available shortly. Stay tuned!

VoIP Supply Slides_SYSTM_09_12_19_v7 (1)

Key Features

  • Voice only hosting
  • High-quality bandwidth
  • Layer 2 voice filtering and security
  • Virtualize your application in minutes
  • Central management and support

SYSTM Webinar Q&A:

Q: Is there a limited number of instances you can spin up in SYSTM?

A: No, there’s no cap or limitation on the individual VM.

Q: How long does it take to fire up PBX from scratch with SYSTM?

A: It really depends on the actual application you are using. Let’s take Digium Switchvox as an example, it will take approximately 15-20 minutes.

Apply for the Demo Today!

Sangoma SIPStation & FAXStation Webinar Recap

September 11, 2019 by Ying-Hui Chen

In today’s Sangoma reseller webinar, Mark and Tom covered all you need to know about SIPStation and FAXStation! Out of all the cool features and functionalities you can enjoy, I would like to highlight the fail-safe fax over IP service as faxing has always been a pain for many businesses. Sangoma’s e-faxing services are very simple yet powerful! Some of the highlights include:

  • An online portal to track your faxes 
  • Fail-Safe Faxing Services
  • Re-use existing fax machines
  • Low monthly cost
  • Ideal for low bandwidth scenarios

Click here to download our presentation slides! Also, don’t forget to check out the Q&A session below.

Sangoma Reseller Webinar Q&A

Q: Do your SIP trunks support voice and video environment?

A: Sangoma doesn’t have video type solutions. Any video is peer to peer passthrough, we don’t do video conferencing but there are 3rd party devices you can get and run through PBXact, FreePBX and our SIP Trunks. Contact the VoIP Supply team for video conferencing solutions.

 

Q: Any plans to do TLS encryption on sip trunks?

A: Yes, this is in the works and should be released in the near future. We are a little behind due to our acquisition with Digium. There will be an additional cost for these with the encryption but we aren’t sure what the pricing will be yet.

 

Q: Is SIPStation as secure as a T1 lines to outside attacks?

A: Typically, when your system is hacked, the problem doesn’t come from SIPStation. It usually is because of the weak passwords or other factors in between. SIPStation has a special key that will give you some protection and if you are worried, consider adding a session border controller or firewall for an extra layer of protection. 

 

Q: Is there any wholesale version of FAXStation like a Vitelity? This way faxes for multiple customers can be managed and maintained from one screen with no need for a Freepbx.

A: You don’t need a PBX for faxing services. For resellers, you will need to set up an account and add the locations. So the answer is YES, I suggest you sign up for the program today!

 

Q: Do you feel that 911 services and faxing have made it tougher for many companies to fully adopt or transition to a full on VoIP system? 

A: Not at all, we require e911 on all trunks, and offer Fax Over IP solutions within our SIPStation product line (both over SIP, and over HTTPS)

If you have more questions regarding our VoIP Reseller Partner Program, please feel free to contact our VoIP experts at 1-800-398-8647 or [email protected]

Poly Pano Transforms Every Meeting Room into a Creative Hub – With a Quick Touch!

September 10, 2019 by Ying-Hui Chen

Are you still wasting half of your meeting time trying to connect and share your presentation with your team? What if I told you there’s a simple solution that will let you connect with a quick touch, requiring no special apps or cables? 

Create, Connect and Share Ideas Easily

Poly Pano is a wireless presentation system that gives you the flexibility to collaborate with your team in a secure environment. Easily connect Poly Pano to any monitor you prefer and simultaneously stream up to four sources of content! 

As part of our busy marketing team, I can definitely see the value of being able to connect quickly and collaborate (even remotely) through screen sharing, whiteboarding, and annotating. This will also save your IT staff for more important tasks and allow them to securely manage deployments from anywhere over a secure browser interface. Learn more about Poly Pano here!

Check out more features below:

  • Connect fast and easily from any laptop, tablet or phone
  • Get a holistic view of your work by sharing up to four screens simultaneously in stunning HD resolution
  • Emphasize your key points with exclusive magic highlighter
  • Capture and save your best thoughts using infinite whiteboard canvas
  • Play multiple high-res content streams up to 60 fps
  • Web and Polycom RealPresence Resource Management enabled for easy and secure device management 

Download Poly Pano Datasheet

Download Poly Portfolio Brochure Summary

Are you using Poly Pano? What is your experience? We want to hear from you!

New! Digium Switchvox 7.2 Delivers Support for Sangoma’s SBCs

Digium Switchvox 7.2 is now officially released and delivers support for Sangoma’s SBCs! In version 7.2, Switchvox Phone Networks (Server > Phone Networks) have a new Outbound Proxy server and port settings for use with Digium IP phones and a Sangoma SBC.

About Sangoma’s Session Border Controllers

A Sangoma Session Border Controller (SBC) is an appliance that ensures VoIP protection for your network environment that can include Switchvox. Sangoma’s SBCs are the most cost-effective and easiest to provision and manage line of enterprise SBCs on the market. See some popular features:

  • Browser-Based GUI for easier provisioning and management
  • Security and QOS for Enterprise Networks
  • DoS/DDoS Attack Protection
  • Network Interconnect Point for SIP Trunking
  • Topology Hiding for Fraud Protection

Learn more about Sangoma’s SBCs here.

More Digium Switchvox 7.2 Updates

  • Digium Phone Firmware 1.11.2 for the D80 supports Alternate Host, and Multicast. These features were already supported in Switchvox for the Digium IP Phone D60-series phone models. With the new D80 firmware, those features are now supported for the D80.
  • Digium Phone Firmware 2.8.6 for the D60-series is included.
  • A new Alert, in the web admin portal notifies admins when the All Networks access control rule is allowing access to these services: Web admin portal, Admin API, and Web user portal. It’s important that the admin is aware when this access is enabled for any IP address on the Internet (the All Networks rule effectively means ‘anyone’), so this alert cannot be dismissed.  
  • When the Join button is used in the Switchboard’s Conference widget, the call is now displayed in the user’s Call Log and in the admin’s Current Calls tool.
  • The Desktop Softphone no longer displays errors and fails to load Contacts and Status options, in scenarios where the extension has older external contact data that was interfering with the phone’s display.
  • Parking Lot extension names can now include & and ” and can be successfully modified.
  • When an outgoing call rule prepends a + to the outgoing number, the call details now appear correctly.
  • When a call is rapid-transferred to an additional phone that is a mobile softphone, using the InCall Menu, the call is now transferred correctly.
  • On the password reset page, the email address can be entered with any combination of upper case and lower case characters.
  • The Switchboard Conference widget no longer displays ‘ghost’ callers after everyone has left the conference room.

See the full release note here

We are very excited that Sangoma’s SBC features can now be integrated with Digium Switchvox and the D80 now supports an alternate host and multicasting! 

How to Set a Preferred Softphone in Jabra Direct

September 6, 2019 by admin

Have you used Jabra Direct 2.0? It is a free, new version of Jabra software designed for users to personalize and optimize the use of their Jabra USB headsets in the desktop interface. Jabra Direct offers complete integration of your softphone and Jabra headsets at absolutely no cost! Today we are going to show you how to set your softphone as the preferred softphone in Jabra Direct. Let’s get to it! 

How to Set a Preferred Softphone in Jabra Direct

To get started, you will need to download Jabra Direct 2.0 from www.jabra.com/direct Once you have the software installed, simply follow these steps:

  1. Open Jabra Direct
  2. Click Settings
  3. In Softphone Integration, Preferred Softphone, select your preferred softphone.
    If your organization has decided to manage the setting centrally, as indicated by a Lock icon, contact your IT department for more information.

Note that if you are using a Jabra Engage 75, Jabra Pro 9470, 9465, 9460, Jabra Dial 550, or Jabra Motion Office, the preferred softphone selected in Jabra Direct will override the softphone that is selected on the device itself.

Is this article helpful? Have you tried Jabra Direct 2.0? Start personalizing your headset and share your experience with us! 

The Jabra Pro 920 Wireless Headset: How to Set Up Remote Call Control

August 30, 2019 by Ying-Hui Chen

Whether you are a sales rep, a call center agent, or a customer service associate, you’ll love Jabra’s remote call control feature! It gives you true wireless communication experience by allowing you to answer and/or end a call on your desk phone. Today we are going to show you how to set up this cool feature on Jabra’s Pro 920 wireless headset. Don’t miss it!

How to Set up Remote Call Control on Jabra’s Pro920 Wireless Headset

In order to enable the remote call control feature on Jabra’s Pro 920, your desk phone needs to have an electronic hookswitch (EHS) or a remote handset lifter (RHL) installed. 

Setting up remote call control on Jabra’s Pro 920 wireless headsets is fairly simple! Let’s get started:

Step 1: Simultaneously press and hold both handset volume buttons until the voice prompt says “Setup” and then release the button.

Step 2: Now you need to use the headset buttons to cycle through the settings and values you desire. For the remote call control setting, you’ll need to see 4 times of flash and select the connection mode you need accordingly. See the chart below for the base lights indicator guide:

 Did you set up the remote call control on your Pro 920 successfully? Read the manual here to learn more about how to set up other features! 

Jabra offers many wireless handset options with advanced features that will help you improve work efficiency, be sure to check them out! Or simply give our VoIP experts a call at 1-800-398-8647 today, we will be happy to help you find the right headset you need!

What’s New with Fanvil? (Webinar Recap with Q&A)

August 29, 2019 by Ying-Hui Chen

Yesterday, our co-hosted webinar with Fanvil was a blast! We received a lot of great questions from our audience and we would like to share them with all of you! 

During the webinar, Tommy Lee from Fanvil introduced Fanvil’s latest IP phones including the X7, X7C, X210 and more. These phones come with a two-year warranty and are equipped with 20 SIP lines and up to 127 DSS keys, integrated Bluetooth and more user-friendly functions! 

Highlighted Fanvil Phone Features:

  • Video Preview – RTSP URL allows you to preview the image of the camera
  • Call Recording – audio can be saved in three ways, including local, network and SIP 
  • SIP Hotspot – one SIP account can ring one Hotspot phone or ring a series of phones
  • FMSD – a Free auto-provisioning system

Click here or below to download the presentation slide deck!

Fanvil New IP Phone Webinar Q&A Session

Q: Can you explain a little more about FDMS? How does it work? What are the benefits?

A: FDMS stands for Fanvil Device Management System. It allows users a way to centrally provision, register, upgrade and monitor their Fanvil devices. Check out the documents below to learn more:

You can download the firmware here.

Q: Does Fanvil’s video phone solution allow for a video to be duplicated on a HDMI display for small conference rooms? 

A: The video output from Fanvil’s video phone is meant to be displayed on that specific phone screen but not for a conference room.

Q: On SIP HotSpot feature, if a call is picked up by one of the phones, can the user put the call on hold, and have another desk phone pick it up?  Similar to the Shared Line Appearance feature.

A: We define phone’s SIP hot spot for a simple, small communication system, which would only need basic call services. We will not develop our phones to be a PBX or server to support more advanced call functions. So the answer is negative: pickup/SLA is not supported, nor do we plan to add such advanced functions.

Q: How do I get a Fanvil demo?

A:  Please contact our VoIP experts directly at 1-800-398-8647 or email [email protected] We will be happy to help!

Q: When a user is using an earpiece and on an active call, will the user hear a “tone” advising him/her that another new call is coming.

A: The call waiting tone will be played when A uses a handset to make calls and talks to B; C calls to A; A would hear some special tone, like “du~~(no sound for 1 second)~~du~~~~” via earpiece. It would not affect A/B’s talk, and B would not hear the tone, either.

Do you have more questions about Fanvil’s IP phones? Contact our VoIP experts at 1-800-398-8647 or [email protected] to get your questions answered today!

August Hardware Roundup: Jabra’s PanaCast Camera, Grandstream’s GCS3500 Series

August 22, 2019 by Ying-Hui Chen

Have you checked out this month’s new VoIP hardware? You can’t miss out on the latest innovations from Jabra, Grandstream and more! Let’s take a peek quickly:

Jabra’s New PanaCast Video Conferencing Camera

Jabra released the world’s first intelligent 180° Panoramic 4K video conferencing camera, PanaCast! This small, yet powerful camera optimizes meetings by automatically detecting meeting participants and changing the field of view to include everyone in the room without jeopardizing video quality. 

Our team was able to see this device in person! Read our blog here to see our experience and pre-order one to be the first to try it!

Grandstream’s New GSC3500 SIP Intercom Series 

Grandstream recently released the SIP intercom series which includes the GSC3510, a SIP intercom speaker/microphone, and the GSC3505, 1-way public address SIP speaker.

This system allows offices, hospitals, hotels, residential buildings, educational institutions and more to build powerful voice intercom solutions that expand security and communication. Learn more about the deployment scenarios here!

Are you interested in learning more new VoIP hardware? Check out our webpage or simply give one of our VoIP experts a call at 1-800-398-8647 today!

Can Yealink’s SFB Phones Work with Mac OS?

August 21, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. 

In previous Mom’s calling Q&A series, we have discussed: How to activate 3CX Phone System and How to extended connection to a remote site. Today, we have more new real questions and answers from VoIP users just like you.  

Can Yealink’s SFB Phones Work with Mac OS?

Q: I am looking for a phone to test with SFB. Something similar to the Yealink SIP-T42S SIP Phone- Skype for Business
Edition (T42S-SFB) would be in our price range. Can you confirm if Yealink SFB phones will work with Mac OS?

A: The Yealink SFB phones only run on Android but alternatively, you can check out their Yealink VC Mobile app in Apple’s App Store. Yealink VC Mobile is a powerful and easy-to-use collaboration application for remote and mobile workers who want to join high-quality video conferences from their mobile devices wherever they go.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591 

How The Spectralink Versity Lowers the Cost of Operation for Enterprises

August 19, 2019 by Ying-Hui Chen

Spares, replacement and standby devices quickly drive up the communication cost and device count per employee for enterprises. Are you still spending a fortune on your wireless solution? See how the Spectralink Versity helps you save on operation costs! spectralink0

5-year Lifespan and Minimal Spares

Compared to the typical 3-year life span of a conventional smartphone, Spectralink’s Versity offers an outstanding 5-year life span and minimal spares holding requirements. Versity delivers a 24×7 operation without the need of standby devices, reducing the cost per employee of delivering mobile applications. Thus, when compared with leading consumer devices, the capital investment required by Versity can be 25% lower! 

Read the two white papers below to learn more benefits:

Curious about how the Spectralink Versity can benefit your enterprise? Give our VoIP consultants a quick call at 1-800-398-8647 to find out!
Learn more about Spectralink Versity