Can I Upgrade Yealink’s Open SIP Phone to Microsoft Teams?

September 18, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. 

In previous Mom’s calling Q&A series, we have discussed: Can Yealink’s SFB Phones Work with Mac OS? Today, we have more new real questions and answers from VoIP users just like you.  

Can I Upgrade Yealink’s Open SIP Phone to Microsoft Teams?

Q: Can I upgrade Yealink’s Open SIP Phones to use with Microsoft Teams? What about getting back to Open SIP from the Teams?

A: By default, the phone has a built-in Teams feature license, which allows the user to use Yealink phones with Teams features directly. Any Open SIP/VCS build upgrades to Teams build will be required to apply and import the license. Any Teams will not be allowed to downgrade to the Open SIP/VCS from this release. If Teams are under temporary license (for demo testing purpose) and want to get back to Open SIP/VCS please contact Yealink support team for technical support for a unlock license.   


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Poly Studio: Premium USB Video Built for Small Rooms and Big Ideas (Webinar Recap)

Poly Studio has drawn a lot of attention since its release! Our Poly webinar yesterday was loaded with good information regarding how you can utilize Poly Studio to accomplish more as a team. Key highlights include:

  • Simple USB Connectivity
  • 4K Video & HD Speakers
  • 120-degree Field of Vision
  • Auto Framing & 5x Zoom
  • Poly Legendary HD Audio
  • Acoustic Fence & Noise Block
  • Centralized Management
  • More Features

Additionally, Pierre also touched on some exciting new Poly innovations including:

Download our presentation slides to learn more!

Poly Webinar Q&A Session

Q:Polycom’s online training has always been horrible and Plantronics training has been amazing. I hope you will adopt the Plantronics training platform.

A: We apologize that Polycom training is not up-to-date yet. Plantronics acquired Polycom and Polycom university is being refreshed so we are getting better! We have different teams working with different groups and we have dedicated technicians to help service providers!


Q: Can you plug Poly Studio into a TV?

A: Poly Studio only has a USB cable but you can plug it into your laptop and use the HDMI from your laptop to go into the TV. 


Q:What Hardware is required to use PDMS-SP?

A: No specific hardware is required. The hardware you are using is irrelevant to PDMS-SP. You just need to enroll. Contact our VoIP experts at 1-800-398-8647 or [email protected] to enroll! 


Q: How do I set up PDMS and can I add existing devices?

A: Email our VoIP experts at [email protected]. We will engage you with the Poly team and help you set up your PDMS. You need to be a poly partner to get the access. Fill out a form here to become a Poly partner! There’s no cost for becoming our partner.


Q: How to sign up to become a Poly reseller?

A: Fill out a form here to become a Poly partner


Q: I am a Poly Partner, but the PDMS looked like it was limited to OBI devices.

A: No, it’s not true. 98% of all Poly devices work with PDMS. We are still working to combine Poly and OBi platforms/devices, however; you should be able to use PDMS for Poly ATAs, Studio, and all Poly phones now.


Q: Does PDMS-SP manage only Poly hardware?

A: Correct, PDMS-SP manages Poly and Poly Obi devices.

If you want to learn more about Poly’s PDMS or have further questions, please feel free to contact our VoIP experts at [email protected] or 1-800-398-8647!


September New VoIP Hardware Roundup: New Conference Phone, New Wireless Headset and More!

September 17, 2019 by Ying-Hui Chen

What’s new this September? In this month’s hardware roundup, we’ll focus on a couple of VoIP wireless solutions from Snom and Jabra BlueParrott and a SIP clock-speaker from Algo! Let’s dive in: 

Snom C520 SIP Conference Phone

The Snom C520 SIP Conference Phone is this month’s biggest highlight! The C520 is a high-end conferencing solution with DECT and Bluetooth technology. 

This unit features a full-duplex speaker and three superb microphones. Two wireless mics are detachable, allowing your presenter to roam freely within a range of up to 50 meters! The C520 is currently in stock. Check it out now!

  • Two detachable DECT wireless microphones with a range of up to 50 meters
  • Full-duplex hands-free talking
  • Wideband audio transmission
  • Bluetooth connectivity

Jabra Wireless Headset – BlueParrott B550-XT

Go wireless with Jabra’s BlueParrott B550-XT! This first-ever 100% voice-controlled headset will improve any workday with reliable connectivity to calls, GPS directions, and music. Better yet, the BlueParrott B550-XT comes with a one-year warranty against damage from water and/or dust should anything happen to it! Learn more here!

  • Rugged IP54 design
  • Up to 24 hours of talk time 
  • 400 hours of standby time
  • Industry-leading noise-cancelation 

Coming Soon: Algo 8190 SIP Classroom Speaker

You also can’t miss out on Algo’s new innovation, the Algo 8190! This versatile PoE wideband speaker-clock is made for public address (PA) voice paging and emergency alerting. It is compatible with most hosted/cloud and on-prem based VoIP telephone systems.

Who are the ideal users? Educational institutions, manufacturing sites, plants, utility, government spaces, health care, transport terminals, and more! The Algo 8190 is coming soon. Chat or call our VoIP experts at 1-800-398-8647 to pre-order today!

  • Wideband G.722 codec  
  • Multicast receive capability   
  • Supports RTP, Polycom Group Page and InformaCast multicast 
  • Configurable through web interface

See all New VoIP Hardware

AudioCodes’ Virtualized SBCs: High Performance and Scalability Under Security Attacks

Are you still juggling between multiple platforms to cover your different needs for VoIP security, deployment and maintenance? Find out how AudioCodes’ virtualized SBCs can save your day!

What is Network Function Virtualization (NFV)?

AudioCodes offers a comprehensive and flexible set of Network Function Virtualization (NFV) solutions that can host third-party VNFs to a scalable virtual SBC. By utilizing a single scalable product, service providers can now easily leverage its deployment and maintenance simplicity to introduce new communications services effectively! 

NFV and Virtualization of the Edge

AudioCodes’ Mediant Virtual Edition(VE) and Cloud Edition (CE)

AudioCodes’ Virtualized Session Border Controller (SBC) doesn’t just add an extra layer of security for your network, it also delivers advanced voice services such as hosted services, unified communications, and contact centers via private or public clouds. 

The SBC virtual network function (VNF) even supports cloud automation and provisioning mechanisms to assist service providers in reducing OPEX and time to service. Download the NFV brochures here to learn more!

  • Broad SIP interoperability and VoIP security
  • Supports cloud automation and provisioning mechanisms
  • Compatible with all leading hypervisors
  • Highly scalable and suitable for private data centers and hybrid clouds

AudioCodes currently offers two NFV session border controllers: The Mediant Virtual Edition (VE) and the Mediant Cloud Edition (CE). Both products come with broad SIP interoperability, powerful media handling capabilities, and security mechanisms.

Learn More About Virtualized SBCs

Lifesize Go Now Supports 14 Additional Languages and FireFox!

September 16, 2019 by Ying-Hui Chen

Lifesize, a global video collaboration and meeting productivity solution provider, announced recently that Lifesize Go, their free web-based group video conferencing service, has been expanded to support 14 additional languages including: 

  • Chinese
  • Czech
  • Dutch
  • Finnish
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Norwegian
  • Polish
  • Portuguese
  • Spanish
  • Swedish

To make your video conferencing experience as easy as possible, Lifesize Go now also supports Firefox browser to allow users to instantly connect to the service without any complexity. No downloads needed! All you need to enter is your name and email. How easy is this? Click here to try it out!

“Lifesize Go is helping teams within businesses of all sizes connect and collaborate at a moment’s notice using their preferred devices, without being hampered by downloads, delays or unwieldy requirements,” said Bobby Beckmann, chief technology officer of Lifesize. 

Why Lifesize Go?

  • Absolutely FREE, no cost at all
  • Easy to use and manage 
  • Unlimited meeting time
  • Host as many meetings as you want 
  • No downloads or waiting time necessary
  • Flexible solution for every person and every device

Have you tried Lifesize Go yet? How do you like it? Share in the comment below!
Try Lifesize GO Now!

SYSTM Makes it Simple to Launch Voice Applications in the Cloud

September 13, 2019 by Ying-Hui Chen

Yesterday, VoIP Supply and SYSTM teamed up for an informational webinar to show you how simple it is to deploy your voice applications in the cloud. 

SYSTM provides simple to deploy, highly available, cloud-based, voice infrastructure. Their VIaaS platform is designed specifically to host voice applications, providing the PBX platforms that you already use in an environment that delivers the security, uptime, and redundancy your customers require. 

Download the presentation slides here to learn more! The webinar recording will be available shortly. Stay tuned!

VoIP Supply Slides_SYSTM_09_12_19_v7 (1)

Key Features

  • Voice only hosting
  • High-quality bandwidth
  • Layer 2 voice filtering and security
  • Virtualize your application in minutes
  • Central management and support

SYSTM Webinar Q&A:

Q: Is there a limited number of instances you can spin up in SYSTM?

A: No, there’s no cap or limitation on the individual VM.

Q: How long does it take to fire up PBX from scratch with SYSTM?

A: It really depends on the actual application you are using. Let’s take Digium Switchvox as an example, it will take approximately 15-20 minutes.

Apply for the Demo Today!

Sangoma SIPStation & FAXStation Webinar Recap

September 11, 2019 by Ying-Hui Chen

In today’s Sangoma reseller webinar, Mark and Tom covered all you need to know about SIPStation and FAXStation! Out of all the cool features and functionalities you can enjoy, I would like to highlight the fail-safe fax over IP service as faxing has always been a pain for many businesses. Sangoma’s e-faxing services are very simple yet powerful! Some of the highlights include:

  • An online portal to track your faxes 
  • Fail-Safe Faxing Services
  • Re-use existing fax machines
  • Low monthly cost
  • Ideal for low bandwidth scenarios

Click here to download our presentation slides! Also, don’t forget to check out the Q&A session below.

Sangoma Reseller Webinar Q&A

Q: Do your SIP trunks support voice and video environment?

A: Sangoma doesn’t have video type solutions. Any video is peer to peer passthrough, we don’t do video conferencing but there are 3rd party devices you can get and run through PBXact, FreePBX and our SIP Trunks. Contact the VoIP Supply team for video conferencing solutions.


Q: Any plans to do TLS encryption on sip trunks?

A: Yes, this is in the works and should be released in the near future. We are a little behind due to our acquisition with Digium. There will be an additional cost for these with the encryption but we aren’t sure what the pricing will be yet.


Q: Is SIPStation as secure as a T1 lines to outside attacks?

A: Typically, when your system is hacked, the problem doesn’t come from SIPStation. It usually is because of the weak passwords or other factors in between. SIPStation has a special key that will give you some protection and if you are worried, consider adding a session border controller or firewall for an extra layer of protection. 


Q: Is there any wholesale version of FAXStation like a Vitelity? This way faxes for multiple customers can be managed and maintained from one screen with no need for a Freepbx.

A: You don’t need a PBX for faxing services. For resellers, you will need to set up an account and add the locations. So the answer is YES, I suggest you sign up for the program today!


Q: Do you feel that 911 services and faxing have made it tougher for many companies to fully adopt or transition to a full on VoIP system? 

A: Not at all, we require e911 on all trunks, and offer Fax Over IP solutions within our SIPStation product line (both over SIP, and over HTTPS)

If you have more questions regarding our VoIP Reseller Partner Program, please feel free to contact our VoIP experts at 1-800-398-8647 or [email protected]

Poly Pano Transforms Every Meeting Room into a Creative Hub – With a Quick Touch!

September 10, 2019 by Ying-Hui Chen

Are you still wasting half of your meeting time trying to connect and share your presentation with your team? What if I told you there’s a simple solution that will let you connect with a quick touch, requiring no special apps or cables? 

Create, Connect and Share Ideas Easily

Poly Pano is a wireless presentation system that gives you the flexibility to collaborate with your team in a secure environment. Easily connect Poly Pano to any monitor you prefer and simultaneously stream up to four sources of content! 

As part of our busy marketing team, I can definitely see the value of being able to connect quickly and collaborate (even remotely) through screen sharing, whiteboarding, and annotating. This will also save your IT staff for more important tasks and allow them to securely manage deployments from anywhere over a secure browser interface. Learn more about Poly Pano here!

Check out more features below:

  • Connect fast and easily from any laptop, tablet or phone
  • Get a holistic view of your work by sharing up to four screens simultaneously in stunning HD resolution
  • Emphasize your key points with exclusive magic highlighter
  • Capture and save your best thoughts using infinite whiteboard canvas
  • Play multiple high-res content streams up to 60 fps
  • Web and Polycom RealPresence Resource Management enabled for easy and secure device management 

Download Poly Pano Datasheet

Download Poly Portfolio Brochure Summary

Are you using Poly Pano? What is your experience? We want to hear from you!

New! Digium Switchvox 7.2 Delivers Support for Sangoma’s SBCs

Digium Switchvox 7.2 is now officially released and delivers support for Sangoma’s SBCs! In version 7.2, Switchvox Phone Networks (Server > Phone Networks) have a new Outbound Proxy server and port settings for use with Digium IP phones and a Sangoma SBC.

About Sangoma’s Session Border Controllers

A Sangoma Session Border Controller (SBC) is an appliance that ensures VoIP protection for your network environment that can include Switchvox. Sangoma’s SBCs are the most cost-effective and easiest to provision and manage line of enterprise SBCs on the market. See some popular features:

  • Browser-Based GUI for easier provisioning and management
  • Security and QOS for Enterprise Networks
  • DoS/DDoS Attack Protection
  • Network Interconnect Point for SIP Trunking
  • Topology Hiding for Fraud Protection

Learn more about Sangoma’s SBCs here.

More Digium Switchvox 7.2 Updates

  • Digium Phone Firmware 1.11.2 for the D80 supports Alternate Host, and Multicast. These features were already supported in Switchvox for the Digium IP Phone D60-series phone models. With the new D80 firmware, those features are now supported for the D80.
  • Digium Phone Firmware 2.8.6 for the D60-series is included.
  • A new Alert, in the web admin portal notifies admins when the All Networks access control rule is allowing access to these services: Web admin portal, Admin API, and Web user portal. It’s important that the admin is aware when this access is enabled for any IP address on the Internet (the All Networks rule effectively means ‘anyone’), so this alert cannot be dismissed.  
  • When the Join button is used in the Switchboard’s Conference widget, the call is now displayed in the user’s Call Log and in the admin’s Current Calls tool.
  • The Desktop Softphone no longer displays errors and fails to load Contacts and Status options, in scenarios where the extension has older external contact data that was interfering with the phone’s display.
  • Parking Lot extension names can now include & and ” and can be successfully modified.
  • When an outgoing call rule prepends a + to the outgoing number, the call details now appear correctly.
  • When a call is rapid-transferred to an additional phone that is a mobile softphone, using the InCall Menu, the call is now transferred correctly.
  • On the password reset page, the email address can be entered with any combination of upper case and lower case characters.
  • The Switchboard Conference widget no longer displays ‘ghost’ callers after everyone has left the conference room.

See the full release note here

We are very excited that Sangoma’s SBC features can now be integrated with Digium Switchvox and the D80 now supports an alternate host and multicasting! 

How to Set a Preferred Softphone in Jabra Direct

September 6, 2019 by admin

Have you used Jabra Direct 2.0? It is a free, new version of Jabra software designed for users to personalize and optimize the use of their Jabra USB headsets in the desktop interface. Jabra Direct offers complete integration of your softphone and Jabra headsets at absolutely no cost! Today we are going to show you how to set your softphone as the preferred softphone in Jabra Direct. Let’s get to it! 

How to Set a Preferred Softphone in Jabra Direct

To get started, you will need to download Jabra Direct 2.0 from Once you have the software installed, simply follow these steps:

  1. Open Jabra Direct
  2. Click Settings
  3. In Softphone Integration, Preferred Softphone, select your preferred softphone.
    If your organization has decided to manage the setting centrally, as indicated by a Lock icon, contact your IT department for more information.

Note that if you are using a Jabra Engage 75, Jabra Pro 9470, 9465, 9460, Jabra Dial 550, or Jabra Motion Office, the preferred softphone selected in Jabra Direct will override the softphone that is selected on the device itself.

Is this article helpful? Have you tried Jabra Direct 2.0? Start personalizing your headset and share your experience with us!