VoIP Supply Kicks Start the 3CX Boot Camp Webinar Tomorrow!

August 14, 2018 by Ying-Hui Chen

We are kicking off the monthly 3CX webinar series tomorrow (August 15th) at 10 AM and 2 PM! This webinar series is meant to help you and your customers keep up with 3CX important software updates and news.

Spend just an hour a month with the VoIP Supply and 3CX team to capture all you need to know about 3CX updates, sales & marketing tips and changes!

Choose a schedule that works best for you here.

VoIP Supply Partner Portal Introduces Email Templates

August 13, 2018 by Steve Lopian

Joining the VoIP Supply Reseller Program is a no-brainer for VoIP resellers.  It’s instant access to important benefits that can easily help grow your business.

But what’s great about our Partner Program is those benefits are always growing by adding features, new content and better tools to help you win business.  

One example is being able to resell refurbished VoIP equipment.  I mean, come on. Being able to offer your clients like-new VoIP phones at the lowest price possible is a great differentiator between you and your competition. (see Refresh Products)

But aside from our stocked inventory, The one thing that our current resellers have been utilizing more and more are our free marketing materials!

Our Marketing Team has put together loads of materials for you to access and use to help take your business to the next level.  Things like educational guides, infographics, and product webinars can be used to help educate your client base and turn a first-time buyer into a lifelong customer!

New VoIP Selling Email Templates

And just when you thought we couldn’t possibly offer you more, we go ahead and add email templates!  This is our newest (and most popular) tool that you can access! Not only are these easy to customize but they also cater to several of our most popular VoIP brands.

We can’t tell who is more excited about our email templates. Our resellers? Or us.  Either way, we felt it was necessary to make a video showing you just some of the great benefits of the VoIP Supply Partner Program.

So get some popcorn, and let our VoIP expert Joe Shanahan show you just how beneficial it is to partner with us!

Are you already a part of our Partner Program? Have you tried our email templates? What was your experience like? We want to know!
Download the Presentation Slides

3 Typical Ways Patton Gateways Fit in your Business Applications

As you may know, VoIP gateways provide several types of bi-directional conversions, including Session Initiation Protocol (SIP) to Time-Division Multiplexing (TDM) and TDM to SIP. Some gateways even provide more advanced functions such as session border controller (SBC), security firewall, failover, etc.

Many of our customers use Patton media gateways to solve a variety of different IP-based system challenges. Today, we are going to walk you through the three most common use cases:

How Do Patton Gateways Fit in my Business?

#1 TDM to SIP

Patton gateways reduce your business’s operating costs by avoiding the expensive tolls levied by a public switched telephone network (PSTN). The VoIP gateway connects your traditional phone system to a SIP trunk with just a fraction of the original cost you paid.

#2 VoIP Provider to Analog POTS or Digital ISDN PBX

A Patton gateway can also connect an all-IP communication system (on-premise IP PBX or cloud IP PBX) to your legacy PSTN trunk. Many businesses upgrade their traditional business phone system to an  Internet Telephony Service Provider (ITSP) over a SIP trunk with an IP media gateway to avoid the expensive toll-based system.

#3 From SIP to TDM

What if I need to keep the old phone system up and running during the transition? Not a problem. Patton gateways are able to connect your modern SIP communications system with a T1/E1/PRI service provided by a legacy carrier. This will allow you to keep your traditional system running normally while transitioning to a new IP-based phone system.

What communication challenges have you solved with Patton gateways? Where do you need Patton gateways to fit in your IP telephony implementations? Share with us!
Learn More about Patton Gateways Now!

Polycom Phones vs Yealink Phones: What are the differences?

August 8, 2018 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Grandstream GVC3202 with Google Hangouts: Do I need to order the IPVideoTalk? Today, we have more new real questions and answers from VoIP users just like you.  

What are the differences between Polycom and Yealink phones?

Q: I was wondering what the differences between your phones, Cisco, Yealink, and Polycom.

A: Cisco phones generally are optimized for Cisco call manager which is proprietary, and Polycom runs on open source SIP type systems.

Both Yealink and Polycom are very reliable phone manufacturers. They have different highlights:

  • Polycom phones are known for its outstanding sound quality altogether.
  • The Yealink T4 series is compatible with the WF40 wifi dongle which gives you the ability to utilize wifi instead of a hard connection. Most desk phones don’t have this function.


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

How to Upgrade the Free Version of 3CX Phone System to a Commercial Version?

August 7, 2018 by Ying-Hui Chen

3CX provides call switching, routing, and queueing. The web-based interface makes the configuration and management as easy as a breeze! With 3CX phone systems, you are able to monitor phone status simply from a web browser. While the free version of 3CX is popular, many people are looking to upgrade to one of the commercial versions for more advanced capabilities. How? It’s fairly easy. Let’s take a look!

3CX Free version vs paid version: What are the differences?

3CX is priced as an annual license/subscription based on the number of simultaneous calls you need. The free version gives you the capability to handle up to 16 simultaneous calls for free for one year, including hosting.

All editions provide basic functionalities such as web-based configuration and status indication, auto attendant, unified communications. However, the paid versions of 3CX give you more advanced features such as advanced real time queue statistics, advanced agent statistics, call back feature, and more.

How to upgrade from the free version of 3CX to a commercial version

You can easily upgrade your free version of the 3CX software through a unique activation license key provided to you via email after your purchase. You can then apply it directly from the 3CX admin GUI configuration.

Updates are instantaneous after you apply them. They are based upon the maximum number of concurrent calls you will have on your solution, and can be easily upgraded to a higher amount of simultaneous calls if needed. Once again, changes are done via the web GUI and are instantaneous.

[Live Demo] How to Convert Sangoma FreePBX to PBXact under 10 Minutes

We are excited to announce our new live demo webinar with Sangoma Technology hosted by VoIP Supply’s President, Paula Griffo!

Join us on September 20th at 2 PM EST to learn how to convert Sangoma FreePBX to PBXact phone system under 10 minutes with ease! The registration is currently open and is required to tune in to watch. There will be giveaways at the end of the webinar, so register early to secure your seat!

Sangoma FreePBX is one of the most popular open-source IP-PBX on the market to date. This all-in-one IP PBX is completely free to download and install onto your own hardware. It includes all the basic elements you need to build a phone system and is supported by Sangoma developers and by a global community of enthusiasts.

PBXact is the commercial version of FreePBX. It’s a more robust platform with an easier-to-configure interface. It comes pre-loaded with some modules that are add-ons with the FreePBX.
Register Now

Star2Star Received the 2018 TMC Labs Innovation Award

August 3, 2018 by Ying-Hui Chen

Star2Star Communications, a leading provider of unified communication solutions, announced that they received the 2018 TMC Labs Innovation Award. The award recognizes Star2Star’s innovative technologies for collaboration solutions, UCaaS, and call center technology that create the future of unified communications.

“We are proud to be recognized by INTERNET TELEPHONY magazine for the 2018 TMC Labs Innovation Awards,” said Michelle Accardi, President and Chief Revenue Officer at Star2Star. “Star2Star places the highest importance on providing a complete Full Spectrum Communications Solution for businesses. We leverage our innovative solutions to unify voice, video, mobile, chat, fax, and other features, into a single system that can adapt to business needs.”

Congratulations to the team at Star2Star for this great honor! We are looking forward to serving more customers with innovative solutions in the future!

Fact vs Fiction: Can I Get VoIP Through My Internet Provider? (Infographic)

August 1, 2018 by Ying-Hui Chen

Recently, we have received many questions about getting VoIP service from an existing Internet service provider. We have seen some of the following questions,  can I bundle a VoIP phone system through their Internet provider? Will the process be easier? What do I need to be aware of?

If you are asking the same questions, be sure to read this article before it’s too late! We are going to share some facts from the three most common fictions.

Can I Get VoIP Through My Internet Provider?

Fiction #1: All I need is an Internet connection for VoIP to work

Fact: While you do need the Internet to make VoIP calls, it is more complicated than just that! Aside from the Internet connection, you will also need to consider the VoIP hardware, your calling habits, types of VoIP service you want to have (on-premise or hosted), and much much more! See a full list of VoIP requirements here.

If you are new to VoIP, we recommend you visit our website and download our most comprehensive FREE VoIP guides to learn more about VoIP before you make any decisions. If you’re still confused, then give us a call at 1-800-398-8647!

Fiction #2: I have the Internet service already so it’s easier to bundle my VoIP phone system through my existing Internet Provider.

Fact: It might seem easier to bundle a phone solution directly through your existing Internet provider; however, it can be a long-term headache if your provider is not a VoIP expert. Be sure to consult with your provider first to make sure they are experienced and able to offer the best value solutions.

Also, sometimes the bundle solutions from Internet providers might not be the best deals in terms of service quality, technical support, and pricing. So look carefully – consult, compare, and evaluate!

Most recently we had a customer purchase their VoIP phones through their internet service provider and that provider locked the phones, meaning they cannot be resold for fair market value. They are looking for new service because they are not happy, they had to purchase all new phones, an expense they would not have had to worry about had they done a little homework.

Fiction #3: My Internet provider should know everything Internet-related so they must be VoIP experts.

Fact: Yes, your internet service provider provides your “Internet service”, but that does not mean they are an expert in the VoIP industry. The Internet is an indispensable element to make VoIP work but, keep in mind, VoIP is more than just an Internet connection. Therefore, it is best to work with a VoIP-specialized team with years of experiences in the VoIP field!

Learn more about VoIP

Sangoma Webinar: Unified Communications for the User and Business Owner

July 31, 2018 by Ying-Hui Chen

Unified Communications (UC) system is not a stranger to most VoIP users. But do you really understand what it means for a user and a business owner?

A UC system combines all the various communication platforms together to improve efficiency and teamwork. Join Sangoma’s latest webinar on August 15th, 7am and 4pm Central time to learn about Unified Communications and how it is changing the way companies communicate and work.

During the webinar, they will discuss:

  • What is UC and why is it important
  • How does UC reduce costs in your business?
  • How does UC increase productivity?
  • What are some of the tools associated with UC?

Ready to Register? Click here to reserve your seat now!

Sangoma Has Been Recognized as one of the Top 10 VoIP Solution Providers of 2018

Sangoma Technology, a leading Voice and Unified Communication full solution provider, is excited to announce that they have been awarded one of the Top 10 VoIP Solution Providers of 2018 by Enterprise Networking Magazine!

Sangoma has been consistently evolving and innovating based on customer and market demands over the years and they expect to continue to add new features to their unified communications platform in the future.

“We have grown well in excess of industry norms by listening to our customer’s needs; our strong history of consistent growth and profitability, and our leading experience in UC enable us to offer the best combination of functionality/stability and price for unified communications solutions to today’s businesses”  remarks Bill Wignall, CEO of Sangoma Technologies.

Learn more details here.

Congratulations Sangoma! We are very proud to be part of this significant achievement and look forward to serving more customers with best VoIP solutions.