Spring is here! And with the coming of a new season, we wanted to share some exciting news regarding some of our favorite VoIP Hardware.
Fanvil H3 Hotel IP Phone
The Fanvil H3 Hotel IP Phone is now supported in CompletePBX. Xorcom released a new version of CompletePBX, version 5.2.13. CompletePBX 5.2.13 added the Fanvil H3 Hotel IP phone to EPM.
Snom D7XX Series
Snom’s D7XX Series of desk phones are now Zoom-Certified.
Snom’s D7XX Series consists of the following phones:
The Poly Studio P15 Personal Video Bar is easy to set up and use so you can get it up and running in minutes and be ready to take on your next video meeting with professional video and audio quality.
Snom M500 Base Station
The Snom M500 Base Station can be set up in a dual-cell configuration so that you can pair more phones and increase the number of simultaneous calls.
The Snom M55 Handset and Snom M58 Desk Phone can be paired to the Snom M500 Base Station. Each Snom M500 Base Station pairs with eight phones and can accept eight calls simultaneously. To add more calls, easily pair a second base station for an additional eight calls. The M500 Base Station can be set up in a dual-cell configuration. In a dual-cell configuration, two M500 base stations are used. One is a primary base station, and the other is a secondary base station.
CyberData, a leader in designing, developing, and manufacturing innovative SIP Endpoints for the SMB, healthcare, education, and public/private sector and POS (Point of Sale) connectivity solutions, has made some changes and updates to two of their most popular speakers: the 011394 SIP Speaker and 011396 InformaCast-Enabled Speaker.
The CyberData SIP Speaker with Talk-Back is a Power-over-Ethernet (PoE 802.3af/802.3at) and Voice-over-IP (VoIP) public address indoor speaker that easily connects into existing local area networks with a single CAT5/CAT6 cable connection. The speaker is compatible with most IP PBX servers. The speaker plays multicast messages, independent of the SIP environment.
The CyberData InformaCast-Enabled Speaker with Talk-Back is a Power-over-Ethernet (PoE 802.3af/802.3at) and Voice-over-IP (VoIP) public address indoor speaker designed for use with Singlewire’s InformaCast paging and emergency notification software. CyberData’s InformaCast-Enabled speaker is compatible with Singlewire InformaCast v12.1, includes support for downloading SIP credentials from InformaCast, supports Singlewire InformaCast high-quality audio, and allows for simultaneous InformaCast, SIP, and multicast. The InformaCast-Enabled Speaker easily connects to local area networks with a single CAT5/6 cable from your PoE switch.
InformaCast is an emergency mass notification system that sends critical messages to on-premises devices and mobile users, helping keep people safe — by providing notification solutions for every need.
The Talk-Back feature, when enabled, provides full-duplex two-way conversations in indoor settings such as classrooms, offices, medical facilities, and clinics. When used with the Remote Call Button, calls to a predetermined extension can be initiated from the room with the speaker. Alternatively, a call can be placed to the speaker to initiate either a page or two-way conversation. This feature also allows for the speaker’s health check.
CyberData has added the following new features to the SIP Speaker with Talk-Back and InformaCast-Enabled Speaker with Talk-Back:
Audio health check
Ambient noise compensation
Talk-back capability
In addition to these updates, Cyberdata’s SIP Speaker and InformaCast-Enabled Speaker still include the full range of the rich paging solution features that they have been known for.
CyberData SIP Speaker with Talk-Back Speaker Features:
Simultaneous SIP and multicast
Paging prioritization
User-uploadable ring and alert tones
Support for security code to prevent unwanted SIP calls
Can receive pages directly from Poly phones as well as other devices that can send standard multicast
Loud/Night Ringer function – second SIP extension
Support for 10 multicast paging groups
Can drive one external analog speaker for greater coverage
DTMF-controlled relay
Line-out connection
Network and manual speaker volume control
TLS 1.2 and SRTP enhanced security for IP Endpoints in a local or cloud-based environment
Auto-provisioning via HTTP, HTTPS, or TFTP
HTTPS or HTTP web-based configuration. HTTPS is enabled by default
802.11q VLAN tagging
Configurable event generation for device health and status monitoring
Web-based upgradeable firmware
Support for multiple SIP servers for redundancy
CyberData InformaCast-Enabled Speaker with Talk-BackFeatures:
Supports user-uploadable ring and alert tones, and up to ten stored messages
Support for security code to prevent unwanted SIP calls
Can receive pages directly from Poly phones as well as other devices that can send standard multicast
Loud/Night Ringer function – second SIP extension
Support for 10 multicast paging groups with prioritization
Support for Cisco SRST resiliency
Can drive one external analog speaker for greater coverage
DTMF-controlled relay
Line-out connection
Network speaker volume control
TLS 1.2 and SRTP enhanced security for IP Endpoints in a local or cloud-based environment
Auto-provisioning via HTTP, HTTPS, or TFTP
HTTPS or HTTP web-based configuration. HTTPS is enabled by default
802.11q VLAN tagging
Configurable event generation for device health and status monitoring
Web-based upgradeable firmware
Support for multiple SIP servers for redundancy
Contact one of our VoIP experts at 1-800-398-8647 to find the right solution for you.
Have you made the switch to one of Cyberdata’s Speakers and would like to Talk-Back? Leave a comment below.
The Snom M55 Handset and Snom M58 Desk Phone can be paired to the Snom M500 Base Station. Each Snom M500 Base Station pairs with eight phones and can accept eight calls simultaneously.
To add more calls, easily pair a second base station for an additional eight calls. The M500 Base Station can be set up in a dual-cell configuration. In a dual-cell configuration, two M500 base stations are used. One is a primary base station, and the other is a secondary base station.
This blog will describe how to set up a Snom M500 Base Station in a dual-cell configuration. We will discuss connecting the M500 Base Stations, configuring the M500 Base Stations to dual-cell mode, and checking the site-wide base status.
Connecting the M500 Base Stations
Facility without network infrastructure:
Plug an Ethernet (network) cable into the RJ45 connector labeled “NET” on the primary base station, and plug the other end into the network side to establish a data link.
Plug an Ethernet (network) cable into the RJ45 connector labeled “MULTI-CELL” on the primary base station, and plug the other end into the RJ45 connector labeled “NET” on the secondary base station.
Facility with network infrastructure
Plug an Ethernet (network) cable into the RJ45 connector labeled “NET” on the primary base station, and plug the other end into a network switch to establish a data link.
Plug an Ethernet (network) cable into the RJ45 connector labeled “NET” on the secondary base station, and plug the other end into a network switch to establish a data link.
Configuring the M500 Base Stations to dual-cell mode
WebUI
1. Open a Web browser. In the address bar, enter the IP address of the primary base station.
2. On the System → Base Preferences page, click the Mode list and select “Primary”.
3. Open a Web browser. In the address bar, enter the IP address of the secondary base station.
4. On the System → Base Preferences page, click the Mode list and select “Secondary”.
5. Repeat step 3-4 for additional base stations.
Provisioning
Import the following setting value to to the primary base station via provisioning.
multicell.role = primary
Import the following setting value to to the secondary base station(s) via provisioning.
multicell.role = secondary
Checking the Site-wide Base Status
You can check the status of the base station(s) via the WebUI or exporting the configuration file.
WebUI
Open a Web browser. In the address bar, enter the IP address of any base station in your dual-cell configuration.
Open the Status → Base Status page.
The table provides a site-wide base listing. The primary base will always be listed as Base 1. All joined secondary base(s) will form the rest of the list. Use the IP and MAC columns to identify the base device.
Provisioning
Export the configuration file of the primary base station (WebUI: Servicing → Provisioning → Export Configuration → Export button).
Examine the values of the settings listed below.
“x” = 1 will list the primary base, and “x” starting from 2 will list out all secondary base(s) as each secondary base joins the primary base as part of the site.
Don’t lose another hour of sleep worrying about the price of phones. Check out VoIP Supply’s Refresh Line of like-new phones. Customers looking for refurbished and like-new phones know they can get quality refurbished devices for a great price from VoIP Supply.
All Refresh Products have undergone an extensive 10-step process in which they were inspected, tested, fully cleaned, upgraded to the latest firmware, and repacked for sale.
Check out our 8 hottest like-new Poly and Yealink phones to spring forward with!
The Refurbished Polycom VVX 250 is a robust color IP phone for small offices and cubicle workers. The VVX 250 UC phone features enterprise-grade HD sound quality and reliable performance with a 2.8” color display.
2.8” color LCD screen (320 x 240-pixel resolution)
The Polycom VVX 350 is a 6-line mid-level IP phone ideal for small to medium-sized businesses (SMBs). This high-quality phone has a color display and features Polycom’s HD Voice and Polycom’s Acoustic Fence Technology that work together to drastically improve voice clarity.
The Polycom VVX 450 is a 12-line high-end IP phone with advanced enterprise features that any business can benefit from. It has a 4.3” color display and features Polycom’s HD Voice and Polycom’s Acoustic Fence Technology that work together to drastically improve voice clarity.
The Polycom VVX 411 is a 12-line HD Voice business media phone with a 3.5″ color LCD display and dual Gigabit RJ45 ports for knowledge workers and office staff. The Polycom VVX 411 has an intuitive larger color display and easily integrates with third-party UC and productivity applications helping make it easier to use.
12 line appearances
Polycom HD Voice
3.5″ (320 x 240) backlit color LCD
Dual Gigabit RJ45 ports
RJ9 headset port
Built-in auto sensing IEEE 802.3 af Power over Ethernet
Optional 48V DC power supply (not included)
Easy integration with Unified Communication platforms
The Polycom VVX 501 is a 12 SIP line multimedia IP phone with dual 10/100/1000 PoE Ethernet ports and a 3.5″ gesture-based, multitouch-capable, capacitive touchscreen.
3.5” TFT LCD display at QVGA (320 x 240 pixel resolution), 4:3 aspect ratio
Streaming media video playback
Screensaver and digital picture frame mode
On-screen virtual keyboard
Voicemail and video mail support
Dual USB ports (2.0 compliant) for media and storage applications
Polycom HD Voice technology delivers life-like voice quality for each audio path-handset, the hands-free speakerphone modes
Dedicated RJ9 headset port
Dual 10/100/1000 Ethernet port with PoE Support
Codec Support: G.711 (A-law and μ-law), G.729AB, G.722, G.722.1, G.722.1C
Polycom Trio 8500 brings the renowned Polycom conference call efficiency and brings it to the midsize conference room in a compact size that does not sacrifice quality. With a three-microphone array, the Polycom Trio 8500 can pick up voices in 360° and as far away as 14 feet.
5” color LCD (720 x 1280 pixel)
On-screen virtual keyboard
3 cardioid microphones
14ft/4.3m microphone pickup range
Polycom HD Voice
Polycom Acoustic Clarity technology
Polycom NoiseBlock
Voice activity detection
Polycom Zero Touch Provisioning
QoS Support
Open SIP and Microsoft Lync 2013/ Skype for Business/Office365 Cloud PBX
Yealink T42S with Opus support brings the same elegant look and feel of the previous T4 Series models, but with the added bonus of enhanced performance at no added cost.
The Yealink T54W is a Linux-based mid-level IP phone with a 4.3″ pixel color display that is fully adjustable. The T54W supports 10 line keys and 16 SIP accounts and features built-in Bluetooth and Wi-Fi.
Mid-level phone, ideal for professionals and managers with moderate call load
4.3″ 480 x 272-pixel color display, fully adjustable
HD Voice with Yealink Acoustic Shield technology
10 line keys, 16 SIP accounts, 27 memory keys
Built-in Bluetooth, Wi-Fi
Dual-port Gigabit Ethernet
1xUSB port for call recording and wireless USB headset
Power supply sold separately
Give our VoIP experts a call today at 1-800-398-8647 for more information!
Get these and more refurbished phones on our website.
The Fanvil H3 Hotel IP Phone is now supported in CompletePBX.
Xorcom released a new version of CompletePBX, version 5.2.13. CompletePBX 5.2.13 added the Fanvil H3 Hotel IP phone to EPM.
Now that Fanvil H3 Hotel IP Phone is supported in CompletePBX, these phones can take advantage of the following improvements and bug fixes that come with the new CompletePBX Release – 5.2.13:
PBX Improvements
Improved API functionality – some functions worked differently from expected: announcements, destroy_announcement, modify_announcement, custom_destinations, destroy_custom_destination, modify_custom_destination
Extension defaults are inconsistent between GUI and API
IVR data collection – AMI and CEL events are now generated when IVR goes to Invalid or Timeout, allowing later presentation of such data.
New features added to Bulk Modification (PBX -> Extensions -> Bulk Modification):
Call waiting
Fax settings
IP phone provisioning (Endpoint Manager)
Bug Fixes
Complete Concierge licenses showed incorrect Max and Used figures
Unable to restore backup due to character encoding in some cases
Standard dialplan variables do not work in custom applications
The default class of service is not selected when creating a custom destination
Missing unique key for application users – as a result, a user may be assigned to the same application twice.
The Fanvil H3 IP Hotel Phone is an economical, yet reliable hotel phone with a contemporary appearance and excellent voice quality. The Fanvil H3 has 6 programmable soft keys that can be easily programmed for the service hotline (Housekeeping, Ticketing, Switchboard, Food and beverage, etc) and the hotel’s considerate services (Morning call, Voice message, etc).
Xorcom designs and manufactures business telephony solutions that support both traditional and VoIP communication. Their solutions are easy to install and maintain and are cost-effective since there are no per-user license fees.
CompletePBX is the heart of Xorcom hardware and software phone systems. Built on top of the solid Linux and Asterisk platforms, it’s built for stability and performance.
Give our VoIP experts a call today at 1-800-398-8647 to find out the best options for you!
Have you used a Fanvil H3 Hotel Phone and have comments you’d like to share? Please leave a comment below.
The Poly Studio P15 Personal Video Bar is easy to set up and use so you can get it up and running in minutes and be ready to take on your next video meeting with professional video and audio quality.
Connect your Poly Studio P15 Personal Video Bar device to your computer with the provided USB cable. Once you plug in the device, you can start using the personal video bar. Please note that a separate adapter is required to connect to the USB-A port on a PC/Mac and that this adapter is not included.
The Poly Studio P15 Personal Video Bar includes a removable monitor clamp that fits security atop your display with easy adjustments for the optimal angle.
When setting up your Poly Studio P15 Personal Video Bar, mount and position the camera so that your eyes are level with the top third of your screen and your face appears in the middle area of the video stream.
In a home office, position the camera to an appropriate angle and consider disabling the tracking feature to avoid capturing potential distractions in your video (for example, other people, pets, or TVs). If you are in a conference or meeting room with other people, keep the view focused on people and not the background or room furnishings.
The Poly Studio P15 Personal Video Bar provides exceptional optics, powerful audio, automatic camera framing, and cutting-edge noise-blocking technology. Once you have set up your Poly Studio P15 Personal Video Bar, you can preview your video stream before you join a meeting and make sure your video quality is at its best and professional looking and that your camera settings are configured correctly.
There are many reasons why video may not look the way you expect. Are the colors not right? Does the video break up? Is there noise?
Use the following recommended advanced tips and guidelines to enhance or improve your experiences during video conferences.
Lighting
▪ Close any curtains, drapes, or blinds over your windows. Daylight is a variable light source and can conflict with interior room lighting.
▪ Bright lighting increases the range of in-focus objects, but inappropriate direct lighting might make you look harsh. Poly recommends using indirect fluorescent lighting in a mid-range, neutral color temperature (3600 K to 4500 K).
Audio and Noise
▪ Mute your audio when you’re silent or before you move your audio device.
▪ Keep your windows and doors closed to minimize unwanted noises.
▪ Close any drapes or blinds over your windows. The glass from window panes can cause issues with acoustics due to reflection.
▪ If you’re in an open or common area, consider using a headset with Active Noise Canceling (ANC) to minimize distractions.
▪ Poly NoiseBlock AI helps the microphone eliminate unwanted noises while picking up your voice. If you’re not using Poly NoiseBlock technology, consider these additional audio suggestions:
◦ Don’t obstruct your microphone with papers or other objects.
◦ Avoid tapping on the table or rustling papers.
Clothing, Furnishings, and Backgrounds
▪ To avoid disruptions, exclude the following from the camera view: light sources, tables, chairs, walls, busy decorations, and the floor.
▪ To avoid funny effects, wear clothes that contrast with the background instead of blending into it, and make sure nothing in the background seems to stick out of anyone’s head.
▪ Avoid glossy tabletops, strong colors, or bold wood grain in the room. The best table surface color is a flat satin finish in neutral gray.
▪ A wall that’s painted light gray with a touch of blue works best as a background. Video conferencing systems use a gray or blue reference image to process the video, so a background in that color helps to enhance the video you send.
Snom’s D7XX Series of desk phones are now certified for use with Zoom services.
Snom has always been known as a pioneer and a leading brand of professional and enterprise VoIP phones. They provide a diverse collection of telecommunication products that elevate the business user experience through state-of-the-art technology and design. And the Snom D7XX Series continues that tradition.
Snom’s D7XX Series of desk phones are professional, high-performance devices that provide the best in Wideband HD audio, ensuring crystal clear sound quality. They are Bluetooth-compatible to meet the connectivity requirements of today’s offices. The Snom’s D7XX series of desk phones are adaptable for those working remotely, in-office, or in a hybrid model.
The Zoom Hardware Certification Program is for manufacturers who produce devices designed to integrate with Zoom. This program allows manufacturers to certify that select hardware is compatible with Zoom software. Zoom-Certified hardware undergoes comprehensive testing and review to ensure a seamless communication experience.
Manufacturers who are approved for Zoom Certification get listed on the Zoom Certified Hardware page and receive a Zoom Certified badge, which lets customers know that the manufacturer’s hardware has undergone comprehensive testing.
With the Snom D7XX Series being Zoom-Certified, customers know they can expect a high-quality, reliable communication experience.
Snom’s D7XX Series consists of the following products:
If you have questions about any of these devices, about Zoom Certification, or want to learn more, contact one of our VoIP experts at 1-800-398-8647!
We are excited to hear about this new Zoom Certification for the Snom D7XX Series! Are you? Please leave your comments below. We are looking forward to hearing from you.
VoIP Supply’s Customer Experience Manager noticed a recurring issue that customers were bringing to her and her team’s attention regarding their Poly VVX D230 headsets and how the handsets were unable to pair to the base because the region changed from the US to the EU.
One case that was brought to our attention involved a customer who had two Poly VVX D230s. After upgrading the firmware with the pre-programmed Centurylink provision, the base region was changed from US to EU and it was not possible to register the handsets that are from the US region.
The handset was unable to pair to the base because the base began registering as EU. This was not a European base, it was North American, so the customer was confused and assumed it was defective.
After some research by our Customer Experience Manager, and consulting with our VoIP Team, she discovered that there was a bug in Poly’s firmware that was making this happen. Additional research from our Team through Poly showed that firmware must be updated to Firmware version 7.1.3 on these Poly VVX D230 headsets.
Our VoIP Team put together a series of steps that the user can follow in order to change the DECT region back to its original US region:
Customer reports the problem and provides the MAC address of the device, and the DECT region the device is supposed to be in.
Poly confirms that the region change is due to EEPROM corruption, based on the RFPI being 00xxxx2220.
Customer provides the original, valid RFPI if possible. The information is not on the product label, but it would be in old syslog’s if they exist.
If the original, valid RFPI is not available, Poly contacts ODM manufactory to look up their production record based on the MAC address.
Poly engineering provides a special FW containing a recovery table with a newly added entry with the MAC and RFPI of the device in question.
Customer updates to this special FW, and the region and RFPI of the matching device will be restored.
Customer updates back to their normal GA firmware.
Firmware version 7.1.3 has a permanent fix, customers should update to it after applying the Hot Fix.
Do you have thoughts on this issue and this solution, or have similar experiences you’d like to share? Please leave a comment below.
We have previously talked about the emergence of Wi-Fi 6, how this is the next generation of Wi-Fi, why to choose Wi-Fi 6, and how we couldn’t wait to learn more about it.
Now is the time to learn! And not only is now the time to learn about Wi-Fi 6, but how Wi-Fi 6 is the perfect Wi-Fi access point (AP) for business-grade wireless network deployments with medium-to-high user density.
And, as we are asked about Wi-Fi 6 access points, we are frequently asked if one of our most popular brands of APs, the Grandstream GWN series of APs, has Wi-Fi 6. The GWN Series does include Wi-Fi 6 APs. Read on to discover the three Grandstream Wi-Fi APs that are on the market and available to you through VoIP Supply.
Wi-Fi 6 is the most recent version of the Wi-Fi network protocol. Due to the increased bandwidth provided by Wi-Fi 6, you get faster Wi-Fi, which means better upload and download speeds.
Wi-Fi 6 was created to support the modern generation of dense environments where faster internet is constantly in demand as many users utilize more bandwidth-demanding devices that require consistent and reliable Wi-Fi connections.
Wi-Fi 6 technology maximizes the number of signals an access point and router can send and receive at the same time, allowing them to communicate with more devices at the same time and to send data to multiple devices in the same broadcast.
The two key technologies responsible for speeding up Wi-Fi 6 connections are MU-MIMO and OFDMA.
MU-MIMO, which stands for “Multi-User, Multiple Input, Multiple Output,” was introduced on Wi-Fi 5 devices, but Wi-Fi 6 upgraded it. This technology allows a router to communicate with multiple access points, rather than broadcasting to one device at a time.
OFDMA, which stands for “Orthogonal Frequency Division Multiple Access,” directly impacts uplink and downlink streams and controls how client devices are connected to the access point and bandwidth prioritization.
Grandstream, a leader in providing comprehensive communication solutions, provides an ideal Wi-Fi 6 AP solution with their Grandstream GWN Series Wi-Fi 6 APs.
The GWN series of Wi-Fi 6 APs are perfect for delivering the advantages of Wi-Fi 6 to small-to-medium-sized businesses, multiple-floor buildings, residential settings and commercial locations, and similar environments.
The GWN Wi-Fi 6 APs include the GWN7660, GWN7660LR, and GWN7664.
The GWN7660 offers dual-band 2×2:2 MU-MIMO with DL/UL OFDMA technology and a sophisticated antenna design for maximum network throughput and expanded Wi-Fi coverage range. To ensure easy installation and management, the GWN7660 uses a controller-less distributed network management design in which the controller is embedded within the product’s Web user interface. The GWN7660 is also supported by GWN.Cloud. It offers an effective solution for high-density deployments.
The GWN7660LR offers IP66 weatherproof certified casing, dual-band 2×2:2 MU-MIMO technology with DL/UL OFDMA technology, and a sophisticated antenna design for maximum network throughput and extended coverage range of up to 250 meters. To ensure easy installation and management, the GWN7660LR uses a controller-less distributed network management design in which the controller is embedded within the product’s Web user interface. The GWN7660LR is also supported by GWN.Cloud.
The GWN7664 offers a high-end Wi-Fi access point with dual-band 4×4:4 MU-MIMO, DL/UL OFDMA technology, and a sophisticated internal antenna design for stronger anti-interference, more stable connection, maximum network throughput, and expanded Wi-Fi coverage range. To ensure easy installation and management, the GWN7664 uses a controller-less distributed network management design in which the controller is embedded within the product’s Web user interface. The GWN7664 is also supported by GWN.Cloud.
Visit our website to learn more about Grandstream’s Wi-Fi 6 APs or call our VoIP experts at 1-800-398-8647 today!
Have you deployed any of the Grandstream Wi-Fi 6 APs yet, or have you planned to start upgrading? Leave a comment to let us know and tell us which devices you will be deploying.
What better way to start your day than with a VoIP News Update? Watch our VoIP News Update to get caught up on the latest in VoIP! In this month’s VoIP News Update, we’ll cover some exciting new products! Including the Algo 8410 and 840 IP Visual Display Speakers and the Yealink BH76 series and BH71 series and of headsets, and our recap of ITEXPO 2023!
