Did You Know: VoIP Technology Enhances Customer Service?

May 22, 2024 by jstewart

In every business, exceptional customer service is crucial in setting businesses apart across various sectors. With a constant drive for innovation to enhance customer interactions, streamline processes, and boost satisfaction levels, companies are turning to groundbreaking technologies like Voice over Internet Protocol (VoIP) to revolutionize their customer service operations. Have you considered the game-changing potential VoIP holds for your customer service strategies? Let’s delve into the ways VoIP technology is reshaping and elevating the customer service experience.

Seamless Multi-Channel Integration: VoIP technology integrates various communication channels for seamless customer engagements, empowering reps to address inquiries efficiently and achieve faster resolutions. Integrating VoIP with CRM systems provides real-time access to customer information for personalized support.

Benefits: 

  • Click to Call: Make calls straight from your CRM system utilizing VoIP technology to seamlessly work out of one program/software. 
  • Customer File Management: All customer information is displayed directly in front of you, along with their phone number, you can view any and all other pertinent information retained in your CRM. 
  • Call Logs: Have recorded calls, or call logs saved directly to the customer profile.

Many options for VoIP Service Providers integrate with a CRM, here are just a few:

Broadvoice: Integrates with popular CRMs and communication software like Salesforce, Bubble, and b-hive Communicator. VoIP Supply also offers VoIP Products that work with Broadvoice. See that list here.

3CX: Seamlessly integrates with CRMs such as Salesforce, HubSpot, and Zendesk. VoIP Supply also offers VoIP Products that work with 3CX. See that list here.

Sangoma: The Sangoma Connector app integrates Sangoma Business Voice & Business Voice+ solutions with CRM platforms to support click-to-call, inbound screen pops, and call detail tracking features.

Cost-Effective Solutions: Integrating VoIP technology can result in substantial cost savings when compared to traditional phone systems. VoIP’s software-based functionalities hosted in the cloud offer a more efficient and cost-effective solution by eliminating the need for costly hardware and infrastructure. These savings can then be allocated towards improving various aspects of customer service, such as enhancing training programs or expanding support resources, ultimately elevating the overall service quality.

Benefits: 

  • Lower Call Rates: For example, instead of paying per minute for international calls through a traditional phone service, VoIP providers often include these calls in their monthly plans or charge significantly lower per-minute rates.
  • Reduced Infrastructure & Maintenance Costs: For example, a company can use its existing internet connection for VoIP calls, avoiding the cost of installing and maintaining additional phone lines.
  • Consolidated Communication Services: For example, a business using VoIP can combine its phone service with video conferencing and team messaging, often included in a unified communications plan.

VoIP Supply offers over 60 brands and all types of VoIP products to fit your business needs. This includes VoIP Phones, VoIP Headsets, Networking Equipment, IP Paging, Video Conferencing Equipment, and much more!  

Enhanced Security Features: Ensuring the utmost security in customer service operations is a top priority, and VoIP technology provides cutting-edge security measures to safeguard sensitive customer information. With encryption protocols, secure access controls, and regular software updates, customer data is shielded from unauthorized access and cyber threats, giving customers peace of mind about the security of their interactions.

Benefits: 

  • Protection Against Data Breaches: Enhanced security features such as encryption ensure that voice and data communications over VoIP are secure from unauthorized access and interception.
  • Compliance w/ Regulations: Enhanced security features help businesses comply with legal and industry regulations regarding data protection and privacy, such as GDPR, HIPAA, and PCI-DSS.
  • Mitigation of Denial of Service (DoS) Attacks: For example, Intrusion detection and prevention systems (IDPS) can monitor VoIP traffic for unusual patterns indicative of a DoS attack and take automatic actions to block malicious traffic.

VoIP Supply offers a variety of product options from top brands to enhance security. Some of these include:

Fanvil V Series Phones: Fanvil V Series phones support various encryption protocols that secure voice and data transmission, preventing unauthorized access and eavesdropping.

Yealink T5 Series: Yealink T5 Smart Media Phones offer comprehensive security options including, SRTP encryption, TLS encryption, Secure boot, and more! 

Patton’s Tone Commander Military-Grade IP Phones: Tone Commander is an experienced manufacturer and designer of highly secure, military-grade VoIP and TSG-6 endpoints for the DoD branches and Civilian Government Agencies.

Adopting VoIP technology goes beyond simply integrating a new communication tool; it involves reshaping customer service into a more efficient, responsive, and customer-focused operation. With the changing landscape of customer service, VoIP emerges as a key facilitator of outstanding customer experiences. If you have any questions or comments the VoIP Experts at VoIP Supply are here to help! Please leave comments or questions below, chat with us at www.voipsupply.com, or call us at 1-800-398-8647. 

Unveiling Snom’s Latest Innovations Webinar

May 21, 2024 by Steve Lopian

Explore Snom’s newest phones and upcoming releases in this brand-new webinar! Tune in as we join our friends at Snom to deliver insight on their most recent product releases, as well as, what’s coming soon!

I think one of the biggest takeaways from this webinar was their newest additions to their D Series with the Snom D812 and D815. They have an incredibly sleek design that separates them from the traditional snom phone. Plus, aside from how good they look, they’re also packed with tons of features!

Also in this webinar, we will discuss the details of their brand-new and exciting Deal Registration Program! This program is something that you’re not going to want to miss, so make sure you sign up to be a Snom Reseller through VoIP Supply today!

Have you had a chance to look at the newest phones from Snom? If so, let us know what you think in the comments below.

VoIP Supply is Now a Distributor for Viking Electronics

May 14, 2024 by jstewart

VoIP Supply, a leading provider of VoIP solutions, is excited to announce its latest partnership with Viking Electronics, a renowned leader in security and communication products. Through this collaboration, VoIP Supply becomes an official distributor for Viking Electronics, offering cutting-edge solutions to businesses and organizations worldwide.

With over five decades of expertise, Viking Electronics has established itself as a trusted name in the industry, delivering innovative solutions for emergency communication, access control, and mass notification systems. Viking Electronics’ products are proudly made in the USA.

VoIP Supply’s mission has always been to provide top-tier communication solutions and exceptional experiences to customers, partners, and businesses of all sizes. The partnership with Viking Electronics further strengthens this commitment by aligning with Viking’s reputation for reliability and unique product offerings. 

Viking Electronics boasts an extensive product line, including analog and IP-based phones, paging systems, emergency phones, and access control devices tailored for indoor and outdoor applications. Their dedication to quality and durability has made them a trusted choice for those seeking superior products.

As a distributor for numerous brands, VoIP Supply brings significant knowledge and experience. With a proven track record and in-house distribution capabilities, this partnership opens up exciting opportunities for customers to access Viking Electronics’ innovative solutions.

For more information, please visit www.voipsupply.com or contact [email protected].

How To: Configure RFID Tags/Cards on the Fanvil i60 Series of Door Phones

VoIP Supply is not only here to sell you fantastic products and services, we are here to share with you all the tips and tricks we’ve learned along the way, helping you succeed. Here’s the latest from our lab… 

Fanvil’s i60 series of door phones are renowned for their reliability and advanced features. These devices produce high-quality audio and video communication, are durable for long-term usage, offer secure access control, support various RFID tags including AC002 and AC102, and more. Our team of VoIP Experts recently encountered an issue, resulting in coming up with a resolution that will ensure your configuration and setup process is as easy as possible in the future! We learned of a small glitch that can occur when configuring AC102 RFID Tags. Avoid using commas between last and first names when configuring the AC102 RFID Tag to an i60 series door phone. Also, your device must be running the newest firmware to be able to configure the RFID tags to the i60 series. The AC002 RFID configures normally.

We here at VoIP Supply appreciate the opportunity to help you. Feel free to leave your thoughts below or contact us with any questions at www.voipsupply.com or 1-800-398-8647.

Snom D812 IP Phone Product Feature Video

May 13, 2024 by Steve Lopian

We are introducing the brand-new Snom D812 IP Phone! This phone offers a fresh, sleek, and new design compared to older D Series model phones, and after we had a chance to get our hands on one in the VoIP Supply lab, we can say that we love this new addition to the Snom phone family.

Aside from its great looks, the Snom D812 also features a 5″ color LCD screen, 8 SIP accounts, and PoE. In addition, one of its standout features is the antibacterial plastics that can help keep the phone sanitary and clean from those pesky germs. All in all, we had a blast doing this video, so check it out to get all of the details on this new IP phone from Snom!

What do you think of the new additions to the Snom D Series? We want to know, so let us know in the comments below!

Did You Know: IP Paging Can Be Used in a Multitude of Ways and Various Industries?

May 2, 2024 by jstewart
IP Paging Solutions

Cutting-edge IP Paging Solutions are revolutionizing communication across diverse industries, providing more than just standard intercom features. Dive into the innovative applications of IP paging systems and witness the pioneering efforts of industry leaders like CyberData, Algo, Viking, and more in transforming the way we communicate.

IP Paging in Healthcare: In hospitals and healthcare facilities, IP paging systems enhance patient care and staff communication. 

For example, CyberData’s SIP-enabled V3 Paging Server integrates with nurse call systems, enabling instant alerts and announcements to specific units or departments. 

Additionally, Algo’s IP speakers provide clear, intelligible audio for emergency notifications and announcements, ensuring that critical information reaches healthcare professionals and patients promptly.

IP Paging in Education: IP paging solutions are revolutionizing communication in educational institutions, facilitating campus-wide announcements, emergency alerts, and classroom notifications. This includes emergency call buttons and intercoms for educational organizations and/or college campuses. 

Viking Electronics’ Emergency Communication devices are ideal for schools and universities, offering scalable indoor and outdoor alerting solutions. Also, CyberData’s SIP speakers can integrate with existing school bell systems, enabling automated bell scheduling and customizable announcements for class changes and events.

IP Paging in Manufacturing: In manufacturing facilities, IP paging systems streamline communication among employees, supervisors, and management. 

CyberData’s V2 VoIP Ceiling Speaker is designed for industrial environments, providing loud, clear audio for announcements and notifications in noisy settings. Viking’s IP paging horns are rugged and weather-proof, making them suitable for indoor and outdoor use in manufacturing plants and warehouses.

IP Paging in Retail: Retail stores and shopping centers benefit from IP paging systems for customer announcements, promotions, and security notifications. 

Algo’s IP speakers can be integrated with retail management systems to trigger audio announcements based on customer traffic or sales data. CyberData’s VoIP Paging Amplifier is versatile, allowing retailers to broadcast messages to specific zones or departments with ease.

IP Paging in Hospitality: Hotels and resorts utilize IP paging solutions for guest announcements, emergency notifications, and background music distribution. 

Fanvil’s IP ceiling speakers blend seamlessly into hotel decor, providing high-quality audio for public areas and guest rooms. 

IP paging systems offer flexible communication solutions across a range of industries, surpassing traditional intercom capabilities. Leading brands like CyberData, Algo, and Viking are paving the way in innovation, delivering dependable and feature-packed IP paging products tailored to meet the diverse requirements of businesses in the healthcare, education, manufacturing, retail, and hospitality sectors.

If you have any questions or comments you can leave them below, chat with one of our VoIP Experts at www.voipsupply.com, or call us at 1-800-398-8647. 

How To: Hard Reset Your Polycom (Poly) VVX Phones

Poly VVX Phones

Need to factory reset your password of your Polycom VVX  phone but having a hard time? Did a service provider lock the phone and you need to redeploy the device? Luckily for you, the experts at VoIP Supply are pros at resolving issues like this for our customers! The following reset sequence applies to all Polycom VVX models. Here’s what you can do…

If your default admin password of “456” has been changed and you do not know what the new password is, you will need to factory reset the phone. Power cycle the phone, press “Cancel” when the option appears on the display, and during the countdown sequence that follows, simultaneously press and hold the 1, 3, and 5 buttons until you’re prompted to “Enter Password to Reset Settings”.

Here’s where it gets very tricky if you do not have the admin password – you’ll need to enter the complete serial number from the back of the phone and use the “1->Aa” soft key below the display to toggle characters, ensuring all alpha characters are lowercase. For example, if you have the letter “C” in your serial number, you’ll need to press the toggle key until it reads “a->1A” on the display, and hit the “2” button three times to cycle to the C character. Once you have the complete serial number entered, press the “Ok” soft key to perform the reset.

Since the characters that you’re entering on the display are concealed, it may take a couple of attempts to get the serial number entered correctly, but don’t get discouraged – simply cycle power to the phone and try again!

If you have any questions, comment below or chat with us at voipsupply.com or call us at 1-800-398-8647.

SIP Chats: David Richards of Grandstream Networks – New Product Roadmap, GWN Series, and More!

SIP Chats is back with a brand-new episode! We’re excited to have David Richards of Grandstream Networks on the show to give our partners updates on new products, Grandstream’s upcoming product roadmap, and more!

We have been really impressed with what Grandstream has come out with so far in 2024 and look forward to several new releases in their GWN Series. If you are a Grandstream Reseller or a business owner who uses their products, then tune in to get the latest!

What new products from Grandstream are you waiting for? Let us know in the comments below!

Watch Now: 2024 April VoIP News Update

April 30, 2024 by Steve Lopian

Get your dose of VoIP News for April with our VoIP News Update! This month, we will be discussing a brand-new MAC Address Range from Grandstream. This can be particularly important to those on the provisioning side of things. You’ll want to watch out for different MAC addresses as you receive new products from Granstream. For a list of these new MAC prefixes, watch the video!

Additionally, we will be covering a list of brand-new product releases from Yealink! Including their new ceiling speaker, the CS10, their new ceiling microphone, the CM20, their new RoomPannel Plus, and SmartVision 40! So tune in now to stay up-to-date on everything VoIP!

Which new Yealink products are you most excited about? We want to know, so leave a comment below!

Q&A: What is the Difference Between PoE and Non-PoE Products?

April 24, 2024 by jstewart
PoE Versus Non-PoE VoIP Products

How many different acronyms do we have to remember nowadays? And we also have to know what exactly they mean!? And then we have to choose the right acronym-type product that fits our specific application?! Well, yes. But the experts at VoIP Supply can help! You have probably seen PoE and Non-PoE when referring to networking equipment and we’re here to break it all down for you as well as help you choose what you need. This blog post will help you understand the differences and provide a few examples of each.

What’s the Difference?

The main difference between a Power over Ethernet (PoE) product and a non-PoE product lies in how they receive power.

1. PoE Product:

  • PoE products, such as PoE switches, access points, IP cameras, and VoIP phones, are designed to receive both power and data over a single Ethernet cable. They eliminate the need for separate power cables, simplifying installation and reducing clutter.
  • PoE devices comply with IEEE standards such as 802.3af, 802.3at, or 802.3bt, depending on the power requirements of the device.
  • PoE allows for remote powering of devices, which can be particularly useful for devices installed in locations where power outlets are not readily available.

2. Non-PoE Product:

  • Non-PoE products, on the other hand, require a separate power source to operate.
  • These devices typically rely on traditional power adapters or power outlets for electricity.
  • While non-PoE devices may require additional cabling for power, they may offer higher power capacities than what PoE can deliver, depending on the specific application and power requirements.

Product Examples Include…

The key distinction between PoE and non-PoE products is the method by which they receive power. PoE products receive power over the Ethernet cable, while non-PoE products require a separate power source. The choice between PoE and non-PoE depends on factors such as installation convenience, power requirements, and the specific needs of the network or application.

VoIP Supply can assist you with finding the right product for you. Comment below, chat with us at www.voipsupply.com, or call us at 1-800-398-8647.

  • Featured Posts

  • Popular Posts

  • Read Our Feed

  • Latest

  • VoIP Post Categories

  • Archives