SIP Chats with Patton

August 3, 2021 by Ying-Hui Chen

In this episode of SIP Chats, Brian Hyrek has an in-depth discussion with Buddy Oliver, Vice President of Product Management at Patton. Together, they walk us through what’s new with Patton, including their latest venture, AV over IP!

Grab a seat and get caught up on the latest and greatest from Patton and how they managed to be one of the first to bring AVoIP to market!

Be sure to like and subscribe to our YouTube Channel for the latest VoIP News!

How To Keep Track of Multiple Calls on a Cisco 8841

July 30, 2021 by Mary Cheney

If your phone is ringing off the hook and you are trying to keep track of multiple calls at once it can get overwhelming pretty quickly. 

Many VoIP phones on the market have lights that change different colors to help you stay organized and help you to direct calls to the right person. For this How-to blog, we are going to use the Cisco 8841 and go through the different indicators that they have and what each one means.

  • Ringing call – Flashing amber
  • Connected call – Solid green
  • Held call – Flashing green
  • Shared line in-use remotely – Solid red
  • Shared line on hold remotely – Flashing red

If you are not using the Cisco 8841 then there might be different colors or notifications, but as mentioned above most phones have this feature. You can typically find this information in the Phone’s Quick Start Guide or in the Manual.

If you have questions about how to optimize your experience with the phone you are using, leave a comment below or reach out to us at 800-398-8647.

Did You Know – The PanaCast 50 Offers 4 Vibration-Free Speakers for Crystal Clear High-Definition Audio?

July 27, 2021 by Mary Cheney

Jabra continues to add to their PanaCast line and if you haven’t checked out the PanaCast 50 yet, you are really missing out! 

Did you know that the PanaCast 50 offers 4 vibration-free speakers for crystal clear high-definition audio!? 

This new video conferencing solution from Jabra comes in two colors: a light grey or black. There are also multiple ways to mount this camera, it can be wall mounted, screen mounted or you can use a table with a stand. 

Let’s go over a couple of the other really cool features of the PanaCast 50! This camera has four built-in speakers, two of them are 50mm woofers and the other two are 20 mm tweeters. This is what helps with that crystal clear audio. The PanaCast 50 has plug-and-play audio and video and also an optional remote control if you are in a Microsoft Teams environment. 

If you have additional questions about the PanaCast 50, leave a comment below or reach out to us at 800-398-8647.

How To Hide My Caller ID On a Snom D735

July 23, 2021 by Mary Cheney

There are times that you may not want people to know your phone number when dialing out. Most VoIP Phones give you the ability to hide your caller ID and phone number. 

For this how to, we will walk you through how to do that on a Snom D735. You will want to keep in mind that when you do this your call might not be accepted if the other phone you are trying to call is set to reject anonymous calls.

Go to Settings on the Phone:

  1. Press  and select Call Features > Outgoing Calls > Hide own outgoing ID.
  2. Press to change the setting from no to yes and vice versa. 
  3. Press briefly to return to the previous menu, press for two seconds to return to the idle screen.

There you have it, now when you make an outbound call on your Snom D735 your caller ID will be blocked. If you have additional questions about this feature or phone, leave us a comment below or reach out to us at 800-398-8647.

Our Top Like-New Poly Choices for the Month of July

July 22, 2021 by Youleidy Vega

This month for our Refresh (Like-New) Top Picks we are featuring Poly desk phones that are great for small to large businesses alike. We also want to show you a great conference option for meeting rooms of all sizes. 

The VVX 501 Like-New IP Phone is a Gigabit device with a touchscreen display. It is ideal for the busy professional who needs the best features in a deskphone in order to be productive. 

VVX 501 Features:

  • Gesture-based, multitouch-capable, capacitive touch-screen
  • 3.5-in TFT LCD display at QVGA (320 x 240 pixel) resolution, 4:3 aspect ratio
  • Screensaver and digital picture frame mode
  • On-screen virtual keyboard
  • Voicemail and videomail support *
  • Dual USB ports (2.0 compliant) for media and storage applications
  • WebKit-based browser
  • Adjustable base height

Check out more features of the VVX 501 here

The Like-New Poly VVX 401 can help to upgrade any office or front desk with its top performance and a great design. The VVX 401 has HD Voice and a 3.5 inch color LCD display. 

VVX 401 Features:

  • Backlit 3.5 in color LCD (320 x 240) resolution
  • Voicemail support *
  • WebKit-based browser
  • Adjustable base height
  • Single USB port (2.0 compliant) for media and storage applications

To learn more about this Poly Like-New model check out our page for more details. 

Refresh also has great conference phone options such as the Trio 8500. 

The Trio 8500 allows you to collaborate with colleagues in any room you are in. It has been designed with great acoustics and an aesthetically pleasing design.

Trio 8500 Features:

  • Gesture-based, multitouch-capable capacitive touch screen
  • 5-inch color LCD (720 x 1280 pixel), 9:16 aspect ratio
  • On-screen virtual keyboard
  • 1x USB 2.0 Type A-compliant host port USB battery charging BC1.2 compliant (requires full Class 4 power input on LAN IN for operation)
  • 1x USB 2.0 Micro-B device port
  • Integrated Bluetooth 4.0
  • 3 illuminated mute buttons
  • Unicode UTF-8-character support

Refresh has so many options for users of all verticals. If you are looking for something specific, never assume we don’t carry it, and give us a call at 1-800-398-8647! We would be happy to discuss your specific needs with you. 

Q&A: Loud Working Environments That Need Broadcast Messages to Employees

July 21, 2021 by Mary Cheney

With many businesses updating their infrastructure, they are looking not only to update phones but also their paging and security systems. One question that comes up a lot is, “we need to be able to notify our employees that work in a loud warehouse or call center type environments, do you have any products that will do that?” The simple answer is, yes! 

If you work in a loud environment such as a manufacturing warehouse or a call center where people are constantly talking, then you are going to want to invest in an IP paging amplifier. What’s great about most of these products is that they will also allow you to link a new system to a legacy system!

Let’s take a look at a couple of products that can help you address this need.

CyberData SIP-enabled Paging Amplifier 011324

This amplifier is a Power over Ethernet (802.3at) loud paging device and will also amplify the sound of your ringer. This particular product is great to place in between a legacy and new VoIP system. You are able to autoprovision the CyberData SIP-enabled Paging Amplifier 011324 via HTTPS and you can configure it to give you real-time device health and status monitoring. 

Below you can see a diagram of a typical installation for this device. Another great thing about working with CyberData devices is that they are TAA compliant!

Algo 8180 SIP Audio Alerter (G2)

Now let’s take a look at the Algo 8180 SIP Audio Alerter (G2). Again, this product is great for connecting an existing system to a new system and is ideal to be used in very loud environments such as warehouses, workshops, restaurants and machine shops to ensure your employees are hearing important notifications and information.

One really cool feature that this product has to offer is the SoundSure technology which automatically adjusts loud ring and paging volume to compensate for background ambient noise.

Take a look at the use case scenario below! 

So we hope this helps you out when looking for devices that will help to amplify your notifications in those loud environments. VoIP Supply has great relationships with CyberData and Algo and we are happy to help with any additional questions that might come up when you are designing your new system. Be sure to ask a lot of questions when redoing or adding to your existing system so you don’t end up with the wrong devices.

Leave a comment below or reach out to us at 800-398-8647!

July VoIP Hardware Roundup: Snom, Sangoma and Cisco

July 20, 2021 by Mary Cheney

It has been a busy couple of weeks! We wanted to highlight some of the products we recently unboxed, so check out this month’s hardware roundup!

Is your conference room cluttered with wires? If the answer is yes, then look no further than the Snom C620 Wireless Conference Phone.

Check out our unboxing video and let us know what you think!

Have you checked out Sangoma’s newest addition, the P315? This gigabit phone is everything that you have wanted and so much more! 

Check out the unboxing video to see all of the awesome features!

Lastly, we recently announced our new partnership with Cisco! We are excited to be adding their open SIP products to our portfolio! 

Their products have some of the coolest features, including Text-to-Speech! So check out our did you know post to learn more about this feature that is available on the Cisco 8800 series of IP Phones.

If you have any questions about any of these products or anything related to VoIP, leave a comment here or reach out to us at 800-398-8647.

Is Your Church Looking To Upgrade Their Phone System?

July 19, 2021 by Mary Cheney

Is your church looking to upgrade their phone system? We have many customers and potential clients with similar needs and requirements, so we wanted to address some of the questions they are asking and show you how we can help! 

  • How difficult is it to upgrade to hosted VoIP services if we are currently using POTS lines? 
  • Our legacy PBX/Keyset phone system is end-of-life, are we still supported? Do we currently pay maintenance on it?
  • Will we save money?
  • Do we need more Bandwidth for other church applications like IT, phones, live-streaming services, & online giving?

I am going to address these questions here and also explain what some of this means so that when you update your system, you’ll feel comfortable asking the right questions and know where to go if you need help.

What are POTS lines? POTS stands for Plain Old Telephone Service, which is the traditional phone line that relies on physical copper wire to deliver service. Many businesses still have and use these lines, however, with technology rapidly changing, the increasing costs to maintain these lines are forcing POTS users to move away from them. 

But don’t panic! You don’t need to replace your existing POTS lines and fax lines if it’s not within your budget. One popular option is to convert (port) those lines over to LTE (your internet connection) and officially welcome yourself to the land of VoIP!  Oh yeah,  and just by doing this, you will most likely save money too! 

Alright, now that we have this sorted out let’s talk about service options. Many churches are now using hosted service providers to run their communications systems, and this can help in many ways. For example, if you don’t have a dedicated IT professional or maybe just have a ‘tech-savvy’ volunteer, they would now have the support of a team of people to help ensure the phone/communication system is working properly. Or maybe your church has a school and you are looking to combine those systems into one, this is very easily managed through a hosted solution, with the setup of one or multiple auto attendants in the cloud being managed easily through a dashboard or your team of experts with our great partners. This also makes scalability for your church staff or school very simple. There are a lot of hosted service options available with a lot of bells and whistles that you may or may not need, which makes working with a partner like VoIP Supply really important. You can rely on our experts as an extension of your team to get you what you need. Remote and mobile applications have become more important to pastoral staff, especially post covid year.

Some of the customers we work with have implemented VoIP but are using an on-prem PBX, and like all things, these legacy PBXs become outdated and sometimes are no longer manufactured. Again, if you fall into this category, don’t panic! This happens a lot and the most important thing is to check (or have your system administrator check) the platform and software version that is running on the PBX. You might have to do a little homework here and check to see if the software you are running is still supported. If not, then that’s a good indicator that you are missing out on new features, security patch updates and maybe even cost savings. If you need help evaluating your PBX reach out to us and we would be happy to take a look and possibly recommend either a replacement or even a hybrid solution! 

Let’s talk about Online live streaming and Online Giving quickly.  It is a known fact that the younger generation and families will be more likely to check your church out Online first before they visit with their kids. They will check out the staff, perhaps the Worship and flow of the service, and maybe even a sermon by the pastor before they set foot in the door. We can also assist in working with your bandwidth provider to ensure you have what you need in these areas as well. 

Lastly, let’s talk more about cost savings! As mentioned earlier, simply migrating away from those old POTS lines is going to save you money right off the bat. Many of our customers only need a couple of lines but may want phones in different  locations. A nice value add of a VoIP solution is that you are able to only pay for what you need, so you can have many phones and just a couple of lines. Another nice value add is that many VoIP Service providers offer mobile apps so you can receive calls from wherever you are! If you’re on a mission trip but would still like to be available this is possible through a mobile application. Earlier on we also talked about additional features, and depending on who you choose to go with, there can be a lot. So make sure you ask to avoid paying for features you don’t actually need! 

Another thing to look out for is taxes and fees. Not all providers will put those into a proposal, so asking those questions before signing can help ensure you are also picking the right partner.

VoIP Supply has been in the business since 2002, so I encourage you to reach out to us to evaluate your current solution. We are here to help! You can comment below on this post, follow this link to submit a form for a free consultation or our favorite call us at 800-398-8647!

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