What’s New This Month? New VoIP Products, Sangoma Connect Updates and More!

February 26, 2021 by Ying-Hui Chen

We wanted to make sure you stay up to date with the latest VoIP reseller news! If you missed this month’s reseller webinar, make sure you don’t miss out on this webinar recap. This month, our team covers new products from Yealink, Mobotix, Snom, Sangoma Connect updates, Yealink’s deal registration program and so much more! Let us walk you through them one by one.

Download our presentation slides to see all updates.

  1. New VoIP Products
  • Yealink’s WH66 DECT Wireless Headset that features noise cancellation and a 4.0 touch-screen console
  • Mobotix Bridge – functions with licenses for your specific scenario. 
  • Snom M10R KLE SIP DECT 4-Line Rugged Handset – ideal solution for small businesses
  1. Sangoma Connect Update

Have you tried Sangoma Mobile App for FreePBX & PBXact? This is a newly launched feature that allows users to stay connected at all times! Key features include:

  • Audio & Video Calls using your Business Extension 
  • QuickDial with BLF 
  • Powerful Call Control 
  • Secured Communications 
  1. Upcoming Poly Studio Series
  • Poly Studio P5/ Kits for office collaborator and flexible worker
  • Poly Studio P15 for remote worker and connected executive
  • Poly Studio P21 for connected executive and office collaborator
  1. Yealink’s Deal Registration Program

Last but not least, don’t forget to take advantage of Yealink’s new deal registration program and get up to 4% off on Yealink phones. Click here to submit your request!

We look forward to seeing you in our next VoIP Reseller Webinar in March 2021! Click here to register today.

5 Tips to Deliver Excellent Customer Service with 3CX

February 19, 2021 by Ying-Hui Chen

Are you looking for ways to improve your customer service with the 3CX system? You have come to the right place! Today we will share with you some tips on how to deliver exceptional customer service with 3CX’s Chats, Facebook and SMS integrations.

Download our 3CX presentation slides here 

  1. Understand Your Customers

Have you noticed that your customer’s communication needs are changing?  While many baby boomers still prefer traditional communication such as calling and emails, the millennials now prefer chat and facebook messaging, mirroring usage in their personal lives. There are two things to remember:

  • Choice: It’s important to let your customers choose the platform that’s right for them. 
  • Efficiency: Responses need to be instant and efficient
  1. Offer Immediate Assistance with 3CX Live Chat

Live chat is consumers preferred support channel nowadays. It’s important to offer customers immediate help with minimal effort required. 3CX’s Live Chat feature can help you boost sales, revenue and loyalty!

 3CX Live Chat can be integrated with WordPress and custom built sites:

  • Included in all 3CX Licenses 
  • Utilises WebRTC 
  • Chat from your Webclient

Of course, sometimes chats can’t solve all problems, if that’s the case, elevate chat to voice or video call – Free of charge. This will help you:

  • Avoid customers having to call a number and speak to another team/agent
  • Increase conversions and Improve response times 
  • Increase customer satisfaction – no need to dial a number 
  1. Take Advantage of the New Chat Features for Update 7

The New Chat for 3CX’s Update 7 comes with more advanced features that will help you improve customer service, including:

  • New chats are auto-assigned to the person who answers 
  • Auto responses for chat customers 
  • Queue manager can view chats and whisper 
  • Operator’s avatar image visible once the agent takes ownership 

There are also new chat reports available to ensure that your agents are engaging with customers at all levels!

  1. Integrate 3CX with Facebook Messenger

3CX’s Facebook integration is secure as it saves no data and doesn’t have access to data from Facebook. The stateless proxie’s forget about the SIP Request once it has been transferred. Some benefits include:

  • No need to login to Facebook
  • No additional software fees
  • Access specialized reports
  • Capture leads quickly
  • Offer a new support channel
  • Increase customer satisfaction
  1. Utilize 3CX SMS (Short Message Service)

SMS stands for Short Message Service. It is also known as texting. 3CX SMS supports 10 Digit Long codes and P2P. Your agents can receive and/or send SMS directly from the 3CX Chat. Even better, you will be able to share numbers between agents or assign individually – very efficient team collaboration!

Here are some common usage of 3CX SMS:

  • Send & confirm appointment reminders 
  • Resolve customer queries 
  • Send product offers 
  • Update opening and closing times 
  • And more!

Are you ready to level up your customer experience with 3CX? Visit our website or give us a call at 1-800-398-8647 to learn more now!

Used Poly Phones that won’t break the bank

February 17, 2021 by Ying-Hui Chen

This month for our dose of Refresh (our like new VoIP hardware),we are highlighting three great Poly phones that are currently in stock (subject to change) and are great options for home offices and businesses of any size. 

Poly VVX 401

The VVX 401 phone is a mid-range option with a color display that is designed to make call handling easier. Both models look the same and have the same great features with the differentiator that the VVX 411 has the latest firmware. 

  • 12 Line appearances
  • Polycom HD Voice
  • 3.5″ (320×240) Backlit Color LCD
  • Dual 10/100 RJ45 Ports
  • RJ9 headset port
  • Built-in auto sensing IEEE 802.3 af Power over Ethernet
  • Optional 48V DC power supply (not included)

VVX 401 Datasheet 

Poly VVX 501

The VVX 501 is a professional 12-line phone with a touch-screen display designed with busy-professionals in mind. The VVX 501 offers affordability and productivity in an easy to use interface that has a sleek and modern design. 

  • Gesture-based, multitouch-capable, capacitive touchscreen
  • 3.5-in TFT LCD display at QVGA (320×240 pixel) resolution, 4:3 aspect ratio
  • Streaming media video playback
  • Screensaver and digital picture frame mode
  • On-screen virtual keyboard
  • Voicemail and video mail support
  • Dual USB ports (2.0 compliant) for media and storage applications
  • Polycom HD Voice technology delivers life-like voice quality for each audio path-handset, the hands-free speakerphone
  • Dedicated RJ9 Headset Port

Poly Trio 8800

The Trio 8800 conference phone is a collaboration device that lets you see and share video in HD from and to your meeting counterparts. It has a 20 foot pick up range so that your voice is heard even from afar. It also has echo cancellation and great speakers so that the communication is clear both ways. Hear and be heard with the Trio 8800 conference phone. 

  • Conference Phone System
  • Built-in Wi-Fi
  • Microsoft® Lync™ Server 2010 Compatible
  • FTP/TFTP/HTTP/HTTPS Server-Based Central Provisioning
  • Single Line Operation
  • Acoustic Clarity Technology
  • 20 Foot Microphone Range
  • Acoustic Echo Cancellation

Trio 8800 Datasheet 

There are so many more Refresh options- check them out here! They all come with a 1-year warranty for your peace of mind. If you have questions or need help sourcing a specific product, please call us at 1-800-308-8647. 

February’s New VoIP Hardware Roundup: Fanvil PA3 & Konftel Cam10!

February 15, 2021 by Ying-Hui Chen

Have you checked out our new VoIP hardware this month? If not, you are really missing out! Here’s a quick look:

Fanvil’s PA3 SIP Paging Gateway

Fanvil just released their latest paging gateway, the PA3! The Fanvil PA3 is a versatile device for public broadcasting that offers HD Audio and rich-features that can be handled through an easy-to-use interface. If you are looking for an intuitive and cost-effective paging gateway, this is your go-to solution! Visit our webpage to learn more details.

Key Features:

  • 2 SIP Lines
  • 1 Speaker Interface and 1 Microphone Interface
  • 1 Audio in and 1 Audio out Interface
  • Support Max 32G TF card Connectivity
  • 1 USB 2.0 Interface for Max 32G

Konftel Cam10

If you are looking for a compact but powerful web camera for your home office or huddle rooms, you have to check out Konftel’s new Cam10 USB Conferencing Camera! 

The USB camera is user-friendly and easy to set-up.  When set-up the camera delivers a real-life viewing experience like no other. Konftel’s Cam10 is coming soon, so stay tuned!

Key Features:

  • 1080p Full HD
  • Dual microphones
  • 4x digital zoom
  • Built-in privacy shutter

Ready to see more new VoIP hardware? Visit our website to find out more!

Fanvil Rings in New Year with Exciting New Hotel Phones, PA3 Paging Gateway, and More!

February 11, 2021 by Ying-Hui Chen

Fanvil kicks off the new year with several exciting new products and we want to make sure you are not missing out! 

During our webinar this month with Fanvil, we talked about the differentiators of the popular Fanvil XU Series IP Phones, the new PA3 Paging Gateway, the new I-Series SIP Indoor Station, Fanvil’s white labeling options, and so much more! If you missed the webinar, don’t worry, here’s a quick recap and summary for you:

Download the Presentation Slides here to Learn More!

Fanvil’s XU Series IP Phones

Most of you must be familiar with Fanvil’s XU Series by now! This “all-inclusive” IP phone series highlights:

  • Non-Intrusive SIP and BLF Keys (Design) 
  • Like replaced Panasonic/Nortel/…more 
  • Tackle multi calls w/o disturbing BLFs 
  • Dual/Triple Color display (Design) 
  • Harmon Speaker (Quality) 
  • Two Year Warranty (Quality) 
  • Custom Branding! (Flexible) 
  • Smart Phone Pairing (Convenient) 
  • FDMS – Management System (Convenient) 
  • Local Support

Fanvil’s New PA3 Paging Gateway

The Fanvil PA3 is a versatile device for public broadcasting that offers HD Audio and rich-features that can be handled through an easy-to-use interface.

The PA3 can be used to send real-time public announcements, as well as configured to send fixed MP3 announcements. It also has a one-touch intercom feature that can be used when connecting to external devices. Since the PA3 is easy to install and use, it makes for a perfect DIY solution that can meet the demands of any school campus, shopping mall, office building, and more. 

Fanvi’ls New H-Series Hotel Phones

Check out Fanvil’s new H5W and H3W hotel phones. The H5W hotel phone brings the same great features and design you’ve come to know and love from the Fanvil hotel phones, but with the added benefit of built-in WiFi!

The H3W has an integrated USB charging port and supports the Opus Codec. Add to that HD Audio and you have a quality phone at an unbeatable price.

White Labeling Options for the Fanvil XU-N Series 

Did you know that Fanvil has white labeling options? You will be able to use your own customized logo and the printing is free for orders over 200!

  • X3U, X4U, X5U, X6U, X210 
  • XU-N series use removable/replaceable PVC logo stickers/inserts 
  • Free printing of custom sticker when ordering 200+ 
  • 5 – 7 days after artwork is approved 

Fanvil’s New i51W/i52W/i53W/i56A Indoor Stations

Be sure to check out Fanvil’s latest SIP indoor station series with a clear color screen and easy-to-access buttons! These stations are designed for remote access security control and can be connected to alarms and other intelligent security devices via SIP/rich interfaces!

Last but not least, don’t forget to take advantage of Fanvil’s test-drive bundle promotion! Visit our website to learn more about Fanvil’s new products or simply give us a call at 1-800-398-8647 today!

5 Compatible Bluetooth Headsets for Fanvil’s X210 IP Phone

February 9, 2021 by Ying-Hui Chen

Do you have one of these Fanvil X210 IP phones and would like to find a compatible headset for complete hands-free communications? The X210 IP phone comes with built-in Bluetooth so it is very easy to connect Bluetooth headsets to it! 

What Bluetooth Headsets are Compatible with Fanvil’s X210 IP Phone?

VoIP Supply carries many Bluetooth headsets from top brands such as Poly, Jabra, and more. Here we listed some popular options for your convenience:

  • Plantronics Voyager 4220: a two-ear USB-A headset that gives you the wireless freedom to roam around your workspace while providing professional voice and stereo sound quality with noise cancellation.
  • Plantronics Voyager 5200: a 2-way USB-C Headset system sounds professional and crystal clear in any environment whether connected to a desk phone, PC, or mobile.
  • Sennheiser MB Pro 1 Mono Bluetooth Headset: a single-sided Bluetooth Headset that provides superior sound quality and up to 15 hours of talk time. It is designed for all-day comfort.
  • VXI Corporation BlueParrott C400-XT: a super lightweight wireless headset that cancels over 96% of background noise out of your conversations!
  • BlueParrott C300-XT: a professional Bluetooth headset that puts both powerful and discreet in the same sentence. 

Watch this Fanvil video below to learn how to connect your Bluetooth headset to your X210 IP phone:

Have you found your ideal headset for the Fanvil X210 phone? Don’t forget that you can also connect your smartphone to Fanvil’s X210 through Bluetooth. Our VoIP experts are here to help you! Contact us at 1-800-398-8647 for more information.

How to Read The Call Indicator on Snom’s D785

February 2, 2021 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. 

How to Read The Call indicator on Snom’s D785

Q: What does the blinking right on my Snom D785 IP phone mean?

A: The bright-red LED situated on the top right corner of the phone indicates incoming, ongoing, held, and missed calls. LED status indications:

• Blinking rapidly when a call is coming in.

• Glowing steadily when dialing, when in a call, and when you have missed a call. To turn the LED off after a missed call, press the right arrow on the navigation key to view the Missed calls menu and simultaneously turn off the LED.

• Blinking slowly when you have put a call on hold.

Learn more about the D785 IP phone here!

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

CyberData is Now Certified with Zoom Phone!

January 29, 2021 by Ying-Hui Chen

Exciting news! CyberData, a leading provider of IP paging, mass notification and secure access control devices, announced recently that their VoIP equipment is now certified with Zoom Phone, a popular platform for video, phone, meeting, and chat. 

5 Benefits of Using Zoom Phone with CyberData

  1. Zoom does not charge for seat licenses. 
  2. Design with security in mind: TLS 1.2 and SRTP
  3. Specifically designed for businesses looking to add the features of a VoIP phone system
  4. Easy to use, set up, and manage
  5. Zoom’s Cloud Phone system includes traditional PBX features that allows your team to interact in new and dynamic ways

Check out these CyberData Solutions:

Learn more about Zoom Phone here.

Learn more about Cyberdata solutions here.

Contact one of our VoIP experts at 1-800-398-8647 to learn more!

3 Key VoIP Reseller Updates You Can’t Miss Out On

If you only have a few minutes free time today to read one post, make it this one! We put together 3 key reseller updates for our busy partners like you to help them stay on top of VoIP. Let’s get to it!

Download our webinar presentation slides here.

  1. New VoIP Products You Need to Watch Out for
  • Yealink MP54 Microsoft Phone: an Android 9-based IP Phone with a dedicated Teams button. 
  • Grandstream UCM6300 IP PBX: a flexible PBX that supports desktop (WebRTC), mobile (Wave app), SIP video conferencing endpoints, IP phones 
  • Fanvil PA3 Paging Gateway: the latest paging gateway from Fanvil that allows users to transmit the public announcements via broadcast for installations in schools, office buildings, and malls
  1. VoIP News You Need to Know

Snom SIP Phones are Now Certified with Cisco BroadWorks!

Snom SIP Desk Phone Series: 

  • D785 SIP Color Desk Phone 
  • D735 SIP Color Desk Phone 
  • D717 SIP Color Desk Phone 
  • D120 SIP Desk Phone Snom 

SMB Workplace Mobility Series: 

  • M100 KLE SIP DECT 4-Line Base Station 
  • M10 KLE SIP DECT Cordless 4-Line Handset 
  • M10R KLE SIP DECT Cordless 4-Line Rugged Handset 
  • M18 KLE SIP DECT Cordless 4-Line Deskset 

Snom Enterprise Multi-Cell Mobility Series: 

  • M900 DECT Multi-Cell Base Station 
  • M90 Antibacterial DECT Handset 
  • M80 Ruggedized DECT Handset 
  • M70 Office DECT Handset 

Snom Conference Solutions: 

  • C620 SIP Wireless Conference Phone
  1. What’s hot in the VoIP industry now?

Now is the time to sell hosted service! 

  • Multiple service providers – VoIP Supply has partnered with the most trusted service providers that line up with our core values and customer satisfaction. We will present you with numerous proposals and guide you towards the perfect solution. 
  • Expert Guidance – Our VoIP Solutions Specialists are trained by multiple service providers to choose the best solution for you. 
  • Relationships with Trusted Providers – Leveraging our relationships with our providers, we are able to provide the money-back guarantee to ensure you get the best solution and experience!

Don’t forget to also check out our white labeling options that allow you to customize your IP phones!

Are you ready to expand your business and explore more business opportunities? Contact one of our VoIP experts today at 1-800-398-8647 and we will be happy to assist you with anything VoIP!

RingCentral and Logitech Partnered to Improve Virtual Team Collaboration

January 27, 2021 by Ying-Hui Chen

RingCentral and Logitech recently announced a new partnership to improve team collaboration during video conferencing!

 

All Logitech’s Rally hardware now comes preloaded with the RingCentral Rooms video conferencing software. This partnership is expected to be rolled out within the next six months. A beta version will be available for customers in March 2021. 

Logitech Rally Hardware Now Comes with RingCentral Rooms Software

RingCentral Rooms is Ringcentral’s video meeting platform designed with flexible hardware options. The system works with multiple hardware options from popular manufacturers including Poly (Poycom), Aver, and more. See some of the essential features:

  • Instant join
  • Direct sharing
  • Device management
  • Dual screen support
  • Enterprise-grade security
  • Real time and historical analytic

Already compatible with a variety of other systems, including Microsoft Teams and Zoom, Logitech Rally hardware now also comes with preloaded RingCentral Rooms software, which will make it more competitive in the remote working solutions market. The latest additions to the Rally family include:

  • Rally Bar Mini: for smaller rooms 
  • Rally Bar: for mid-sized rooms 
  • Logitech RoomMate: for large meeting rooms

We are excited to see how our customers benefit from this new partnership between RingCentral and Logitech! Visit our web pages to learn more about Logitech solutions and RingCentral service