Sangoma Session Border Controllers (SBCs) Q&A

December 13, 2018 by Ying-Hui Chen

It’s time for another Sangoma reseller webinar recap! This time, we are focusing on the opportunities with Sangoma Session Border Controllers (SBCs). If you’d like to review the webinar, click here to download the presentation slides and check out our Q&A session below!

Sangoma Session Border Controller Common Questions

Question 1: Can the Sangoma SBC be used in Cloud solutions?

Answer: Yes, Sangoma’s SBC  is created for security, interoperability and transcoding and it is being used in the Cloud solutions all the time.


Question 2: Will the SBC help out when users use weak passwords on their system?

Answer: No, unfortunately.


Question 3: Should I use a SBC when setting up remote users or is the use of VPN good enough to protect my solution?

Answer: VPN is a good solution, but it has other challenges. VPN will secure the device but you are still opening up ports for your SIP provider. Click here to learn more.


Question 4: Does Sangoma’s SBC have any firewall certifications?

Answer: No. Although we have a firewall built in, this is not our main feature or deployment method.


Question 5: Does Sangoma SBC work with SD-WAN?

Answer: Yes, but it would all depend upon the requirement needed for the SBC.


Question 6: What is an E-SBC?

Answer: E-SBC stands forEnterprise SBC”. It is designed for enterprises. The role of session border controllers deployed in enterprise and service provider networks is similar, but the two types of deployment are different in scale.

Learn More About Sangoma's SBCs

New Beta Testing: Grandstream GXW4501 E1/T1/J1 Digital VoIP Gateway

December 12, 2018 by Ying-Hui Chen

Grandstream announced that they are now accepting applications for beta testing on the new GXW4501 E1/T1/J1 Digital VoIP Gateway! The GXW4501 will soon be Grandstream’s first digital gateway.

If you are an eager candidate with extensive experience working with E1/T1/J1 digital VoIP gateways, apply through Grandstream’s beta center here! The deadline to apply is December 18th, 2018.

See more beta tester requirements here.

Key Features of Grandstream’s GXW4501 Digital Gateway:

  • E1/T1/J1 Digital VoIP Gateway for integrating digital PSTN and ISDN trunks with VoIP networks
  • 1 software-configurable E1/T1/J1 port and supports PRI, SS7 and MFC R2
  • Dual Gigabit network ports with a configurable integrated NAT router
  • 30 concurrent calls, multi-language voice prompts and T.38 fax
  • Automated provisioning by HTTPs/TFTP with XML config files
  • Supports nearly all the popular voice codecs including Opus, G.722, G.711, G.729, G.723, iLBC, G.726, GSM-FR and more
  • Includes 2 USB 3.0 ports and 1 SD card interface for expandable memory
  • The GXW4500 series will offer two additional models that provide 2 or 4 T1/E1/J1 spans and support or 120 concurrent calls

Apply Today Here!

AudioCodes’ Mediant VE SBC is Now Available on Azure Marketplace

AudioCodes is excited to announce that their Mediant Virtual Edition (VE) session border controller is now available on Microsoft’s Azure Marketplace under the Bring Your Own License (BYOL) plan! Now you are able to quickly pair the Mediant VE SBC with the Microsoft Teams hub for Teams Direct Routing functionality.  

AudioCodes is also planning to bring Mediant Cloud Edition (CE) session border controller to Azure Marketplace by the end of this year. These two SBCs are both highly scalable solutions with broad SIP interoperability and full SBC functionality.
Learn More about AudioCodes' SBCs

Why Are My Revolabs FLX2 Microphones Not Picking Up Sound?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What is the Default Admin Password for the VTech VSP600 DECT Base Station? Today, we have more new real questions and answers from VoIP users just like you.  

My Revolabs FLX2 Microphones Are Not Picking Up Sound

Q: My Revolabs FLX2 Microphones are not picking up any sound. What can be done to fix it?

A: This is a common issue encountered by our customers. There are a few things you can try:

  1. Your microphones might be muted: If the microphone is not muted, the light on the mic should be blinking green. You can unmute your mic by pressing the mute button again.
  2. Your microphones might be out of battery: Make sure your microphones are fully charged. If they are out of juice, put them back on the base unit to recharge.
  3. Your microphones might not be paired with your Revolab FLX2. Watch this Yamaha video to learn how to pair your FLX2


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Nextiva CEO Awarded The 2018 Spirit of Enterprise by W.P. Carey School of Business at ASU

December 11, 2018 by Ying-Hui Chen

Last Friday, December 7th, Nextiva CEO, Tomas Gorny, received the 2018 Spirit of Enterprise Award presented annually by Arizona State University’s W.P. Carey School of Business to honor the entrepreneurial spirit and its impact on Arizona.

Gorny founded his first personal computer distribution company in Europe when he was only 16 and launched high-profile tech venture SiteLock in 2008. The love of computers ultimately led him to his move to the USA in 1996. Now, Nextiva has more than 1000 employees, most of which work in Arizona, and about 150,000 corporate customers.

“The one thing that keeps me going is never losing the entrepreneurial vibe of a small company, even while it is still scaling up. Nextiva will continue to be successful by sticking to its cultural DNA – being nimble, frugal and fast” – said Tomas Gorny, CEO of Nextiva

Congratulations Nextiva! We’re excited to hear this great news and are honored to partner with a business that’s constantly driving change!

VTech VSP600: How to Make a New Call While on Hold

December 10, 2018 by Ying-Hui Chen

Your phone is ringing and it might be a very important call that you don’t want to miss. What if you are on a call with someone else? What can be done other than cutting off the current call and pick up the other one?

If you are using VTech’s VSP600 IP phones, it’s not a problem at all! Today we are going to learn how to place a call on hold, switch calls, or even make a new call while on hold. Let’s get to it!

How to Place a Call on Hold and Resume on The VSP600

First of all, how do you place a call on hold on the VSP600? The VSP600 handset actually does the job for you.

The VSP600 Handset puts calls on hold automatically when you answer another call, transfer a call, or create a conference. But if you simply just want to put a call on hold for any reason, you can do this manually by pressing “HOLD”. (Note that you can’t put an internal call on hold.) When you are ready to take off the hold, just press “RESUME” from your On Hold screen.

How to Make a New Call While On Hold

  1. When you have a call on hold, press the “MENU” key
  2. With New Call highlighted, press “ENTER
  3. Enter the number you want to dial

If you need to switch between two active calls, simply press “NEXT” on your screen.

Very easy, right? If you have more questions about how to use the VSP600 handsets, check out the user manual here or submit a ticket here for our tech support!

Learn more about VSP600

Yamaha Won Two End-of-Year Awards from SCN Magazine and SVC

December 7, 2018 by Ying-Hui Chen

Yamaha is excited to announce that they have won two major, end-of-year awards: Product of the Year for the YVC-200 by SCN Magazine and 2018 Innovative Product for the CS-700 by SVC. These awards recognize top innovations and best-in-class conferencing solutions. Let’s take a closer look at each product:

The YVC-200 Portable Speakerphone

The YVC-200 is a small-sized, portable speakerphone perfect for smaller spaces or a spot in a road warrior’s travel bag. Multiple connection options (USB, Bluetooth and NFC) make it simple to create a meeting space anywhere for your mobile, tablet or PC conference calls. The YVC-200 also features a headphone plug for private listening and contains a rechargeable battery that allows complete portability for up to 10 hours! Learn more here.

The CS700 Video Sound Bar

The CS-700 is an all-in-one audio-video conferencing solution with exceptional audio performance and IT remote management capabilities. It is very easy to set up and deploy in large numbers. The CS-700 features a 120-degree ultra-wide angle camera and beamforming microphone array, giving you natural conversations and clarity and intelligibility for all! Learn more here.

Fanvil SIP Phones and Security Devices are Now Certified with Metaswitch!

December 6, 2018 by Ying-Hui Chen

Fanvil is excited to announce that their full series of SIP phones and security devices are now certified on Metaswitch Platform!

The certified products include Fanvil office phones, hotel phones, SIP intercoms, SIP door phones, and more devices.

What Does This Certification Mean?

Being certified with Metaswitch, Fanvil SIP endpoints are completely compatible with Metaswitch platform. Together, they are able to bring more reliable innovative and cost-effective solutions to customers.

To learn more about how Fanvil phones work with the Metaswitch server, please click here to see the configuration guide.

We are very thrilled to hear this new partnership between Fanvil and Metaswitch! We look forward to seeing how our customers benefit from it.

Learn More About Fanvil!

Logitech Decided Against the $2.2 Billion Plantronics Acquisition

December 5, 2018 by Ying-Hui Chen

Logitech International S.A., a Swiss provider of personal computer and mobile peripherals, stated that they had decided against the original attempt of acquiring Plantronics for a reported $2.2 billion.

The $2.2 billion Plantronics buyout was the company’s largest acquisition attempt in the company’s history and it’s unclear why the negotiations between Logitech and Plantronics fell through. It’s believed that there are strong synergies for the two companies to unite. Plantronics and Logitech both deliver a wide range of accessories for electronics such as smartphones, computers, game consoles, and other devices. However, it’s uncertain whether either company would revisit the negotiations at a later date.

Learn more about Logitech and Plantronics here.

Star2Star Earned the 2018 Excellence Award!

November 28, 2018 – Star2Star Communications, a leading VoIP service provider for voice, video, fax, instant messaging and presence management, announced that TMC has named their Full Spectrum system as a recipient of the 2018 INTERNET TELEPHONY Excellence Award presented by INTERNET TELEPHONY magazine.

The Full Spectrum solution is designed to deliver exceptional VoIP services and end-to-end Unified Communications features. This solution delivers multiple deployment options, built-in business continuity and an advanced suite of features. Businesses are able to choose the best system to fit and customize for their unique needs.

“Here at Star2Star, we prioritize the quality and reliability in our systems over all else. This is why we are able to guarantee 99.999% uptime and provide the industry’s most flexible communications system,” said Michelle Accardi, President and Chief Revenue Officer at Star2Star.

Congratulations Star2Star! We are honored to partner with an innovative service provider that demonstrates outstanding quality solutions for our customers!

Learn More about Star2Star Solutions