A Sneak Peek at Fanvil’s New XS and XU Series IP Phones

November 15, 2019 by Ying-Hui Chen

Since Fanvil released their XU Series IP phones, our team has been receiving a lot of interests and questions! In our recent webinar with Fanvil, we were able to interact with our partners and get their questions answered and we’d like to share them with all of you who may be interested. 

Fanvil’s XS Series vs XU Series 

Fanvil’s XS and XU series both are upgraded from the X Series IP phones including both software and hardware. Comparing to the XS Series, the XU Series comes with more SIP lines and advanced support such as PoE, IPv6, Opus, and more. Learn more about the differences here!

During the webinar, Tommy from Fanvil mentioned a ton of cool features that Fanvil’s XU Series IP phones are equipped with. I will quickly go through some of them here: 

WiFi and Bluetooth 

The XU Series is excellent for network environment with no or poor wiring. Simply plug the Wifi adapter into your XU Series IP phones and enable WiFi, you are ready to communicate wirelessly.

Video Preview 

Fanvil’s XU Series supports IP cameras. You can set the DSS keys with the URL of your IP camera to play videos (switch between different LANs). Fanvil IP Phones can call the RTSP URL of a camera to preview the image of the camera on the screen. See how to set this up in our presentation slides.

SIP Hotspot

Fanvil’s IP phones also support SIP hotspot features. You only need to register one account and have that one account represent all the phones you have at multiple locations. When one IP phone receives a call, all client phones within its Hotspot group will ring and the first pick-up will answer the call.

And that’s not all! Download our presentation slides here to peak at more cool features and details! 

If you missed the webinar, stay tuned for the webinar recording (It’s coming soon, I promise!)

Fanvil XU Series Frequently Asked Questions

Q: Are there any limitations on brand or model IP camera that will preview on the XU Series VoIP Phone?

A: The preview feature will work on all cameras that have an IP address and 264 codec.

Q: Does the X210i have all the features highlighted for the XU Series? 

A: The X210i is a high-end feature phone. It has all the features that XU has and 3 times buttons, with an integrated side-car, BLF, sip hotspot, etc. 

Q: What range can we expect from the built-in Bluetooth in X6U? 

A: Bluetooth range depends on two pieces, the phone and the accessory.  It is intended for close range use so it only comes with the standard range, 33 feet.

Q: Will there be an additional sidecar for the X6U in the future?

A: The X6U, already has 60 available keys. If one needs a sidecar beyond the capability of X6U, I would suggest the X210 model

What VoIP Phones Are Certified for Microsoft Teams

November 14, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. 

Q: What IP phones are certified for Microsoft Teams?

A: The IP phones that are currently certified for Teams include Audiocodes C450HD, Yealink’s T55A, VP59, CP960 and T58 & T56 Series. See more Microsoft Teams compatible phones.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

More from: Q & A Ying-Hui Chen

The Snom Wireless Conference Phones with 3-Year Warranty (Webinar Recap)

November 11, 2019 by Ying-Hui Chen

Are you thinking about going wireless like many other businesses? VoIP Supply and Snom co-hosted a webinar last week to showcase Snom’s latest wireless conference phones, the C520, the C620, and the C52 expansion speaker. If you couldn’t make it to the webinar, don’t miss out on this webinar recap!

During the webinar, we talked about how the C520 and C620 can be configured to fit different meeting room settings. From a huddle room to a training room with more than 20 participants, Snom has the wireless solution for you. 

Both C520 and C620 support 3 SIP accounts and can work with the C52 expansion speaker; however, C620 is a 100% wireless solution that provides more powerful features such as 150 feet sound pickup range, and 24 hour wireless talk time. See a comparison chart below:

Download the webinar slides here! We will publish our webinar recording in a few days. Stay tuned!

What do you think about Snom’s wireless conference phones? Leave us a comment with your thoughts!

Asterisk 17.0.0 is Now Available!

November 6, 2019 by Ying-Hui Chen

Asterisk, a free and open source framework for building communications applications, recently released Asterisk 17.0.0 during AstriCon 2019

What has been updated in Asterisk 17.0.0?

This version includes several fixes reported by the community. Asterisk 17.0.0 also adds new features and functionality including:

  • AttendedTransfer – queue up attended transfer to the given extension
  • BlindTransfer – redirect all channels currently bridged to the caller channel to the specified destination
  • ConfBridge – Add “average_all”, “highest_all”, and “lowest_all” values for the remb_behavior option
  • Dial – Add RINGTIME and RINGTIME_MS variables
  • RTP/ICE – indicate that you’d like an ice-host-candidate’s local address to be published as well as the mapped address.
  • ReadExten – add “p” option to stop reading extension when you press “#”
  • DUNDi – now supports IPv4/IPv6 dual binding
  • MWI – allows subscriptions to voicemail boxes using “presence” events

Asterisk 17.0.0 is now available for download at https://downloads.asterisk.org/pub/telephony/asterisk

See all updates here!

Have you tried Asterisk 17.0.0? What’s your experience? Share with us!

Poly Introduces Poly Studio X Series Video Bars for Microsoft Teams at Microsoft Ignite 2019

November 5, 2019 by Ying-Hui Chen

Poly announced that they will release Poly Studio X Series, an all-in-one video bars with a built-in Microsoft Teams experience at Microsoft Ignite 2019! 

About Poly Studio X Series

Poly Studio X Series are purpose-built video conferencing devices designed for small to medium room settings. This series includes Poly Studio X30 and Poly Studio X50. Both devices will run the Teams application natively (in 2020). See highlighted features:

  • 4K Ultra high definition (UHD)
  • Advanced noise suppression and unmatched video production rules
  • Ability to control with the new Poly TC8 touch screen

Poly Studio, a plug-and-play USB video bar for small huddle room, is now also certified for Microsoft Teams. Learn more about Poly Studio here!

“Whenever and wherever people connect with Microsoft Teams, we will be there to provide the best-in-class audio, video and voice endpoints to make the experience that much better,” said Joe Burton, president and CEO at Poly. “We deliver everything you need on the journey to transition to Teams.”

More Microsoft Teams Certified Poly Solutions 

Poly will also showcase more Microsoft Teams native voice, headset and service offerings at Microsoft Ignite 2019 including:

  • The Poly CCX Series – Poly’s native Teams phones
  • Calisto 3200 – Optimized for Teams
  • Voyager Office Series – Optimized for Teams
  • Poly Managed Service for Teams

Read the press release here

We’re excited to see more new Microsoft Teams certified devices from our partner! Looking forward to assisting more of our customers streamline their communication experience. 

Refurbished Poly (Polycom) VoIP Phones for every office need

November 4, 2019 by Youleidy Vega

If you are into saving money and doing it well, then you need to learn about our Refresh line of used IP phones. Refresh is an avenue for small to large business owners to get their hands on quality VoIP phones at a fraction of the cost of new ones. 

VoIP Supply understands that there might be some hesitation when buying used for that reason Refresh phones come with a one year warranty so that you can feel confident knowing that your purchase is protected no matter what. 

Learn more about Refresh here. 

Refresh phones are examined for functionality and brought up to the latest firmware before they are cleaned, packaged and ready to be shipped out of our doors working and looking as good as new. 

The Refresh Process. 

The Polycom VVX 411 is a deskphone with a large color display, easy to use interface and support for integration with third party Unified Communication (UC) applications. 

The VVX 411 can handle up to 12 line appearances and features high definition audio for clear, life-like calls.

Key features of the VVX 411 at a glance:

  • 12 Line appearances
  • Polycom HD Voice
  • 3.5″ (320×240) Backlit Color LCD
  • Dual Gigabit RJ45 Ports
  • RJ9 headset port
  • Built-in auto sensing IEEE 802.3 af Power over Ethernet
  • Optional 48V DC power supply (not included)
  • Easy integration with Unified Communication platforms
  • VVX Expansion Module support
  • 4-way directional navigation key
  • 12 hard keys with basic icon keys included
  • Wired or Wireless Headset Support

For more detailed information on the VVX 411, read the VVX 411 datasheet. 

A good pick for basic phone needs is the Polycom VVX 311. The VVX 311 desk phone has a simple appearance with a backlit grayscale display and an elegant black design. It is great for scenarios like a main reception space, a kitchen, cubicle spaces and contact centers. 

The VVX 311 can handle up to 6 lines and features HD Voice. 

Key features of the VVX 311 at a glance:

  • 6 line or speed dial keys
  • Asian character support
  • Backlit grayscale graphical LCD (208 x 104)
  • HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset) 
  • 2 x Ethernet 10/100 or GigE (VVX 310)
  • Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer
  • 4-way navigation cluster with center “select” key
  • Supports VVX Expansion Module and VVX Color Expansion Module (Expandability up to 3 modules)
  • Skype for Business and Office 365 Cloud PBX interoperability (order “Skype for Business Edition” codes ending in “-019”)

For more detailed information on the VVX 311, read the VVX 311 datasheet. 

For your voice conferencing needs, Refresh has options for you such as the Polycom Trio 8500 Conference Phone.

The Trio 8500 is great for medium conference rooms and can pick up voices up to 14 feet away  360°. It has a 5” touch screen display that is intuitive to use and makes making and receiving calls simple. 

With noise block technology, the Trio 8500 has been designed to provide clear calls that get rid of any background noise not related to the call at  hand. Also featuring HD Voice, your calls will be crisp and clear from beginning to end. 

Key features of the Trio 8500 at a glance:

  • QoS Support
  • 5-inch color LCD (720 x 1280 pixel)
  • On-screen virtual keyboard
  • 3 cardioid microphones
  • 14ft/4.3m microphone pickup range
  • Polycom® HD Voice™
  • Polycom® NoiseBlock™ 
  • Voice activity detection
  • Polycom Zero Touch Provisioning
  • Polycom® Acoustic Clarity™ technology
  • Open SIP and Microsoft Lync 2013/ Skype for Business/Office365 Cloud PBX

For more detailed information on the Trio 8500, read the Polycom Trio 8500 datasheet.

For these and more Refresh products check out our Refresh catalog. 

Have questions about Refresh? We’d be happy to chat with you! Give us a call at 1-800-398-8647.  

Sangoma Released NEW Zulu Mobile softphone for iOS and Android Devices

October 31, 2019 by Ying-Hui Chen
Introducing Zulu Mobile

Sangoma is excited to announce the release of the NEW Zulu Mobile softphone for iOS and Android devices! 

Designed to work with FreePBX and PBXact business communication systems, Zulu UC unifies the most popular business communication tools & applications enhancing user productivity and mobility. Zulu Mobile is similar to the popular Zulu Desktop application, providing even greater flexibility.

The initial launch version of Zulu Mobile features:

  • Dial-by-name directory
  • Audio calls to and from your extension
  • Unattended transfer
  • Visual voicemail
  • Chat
  • Presence controls

You might find the links below useful!

Learn More About Zulu Mobile

5 Reasons Why You Should Sell The Poly (Plantronics) Headsets – Webinar Recap

The global VoIP headset sales forecast for 2020 is over 1.8 billion dollars. – according to Frost & Sullivan: Growth Opportunities in the Global Communications Endpoints Market (Feb 2018). 

Since there’s a lot of potential to increase your headset revenue, we co-hosted a headset webinar with one of our top VoIP headset vendors, Poly (formerly Plantronics), to make sure you have the tools and resources you need to succeed! 

Poly’s headsets are popular for a reason – they have the right headset for every work style and application. See below for an overview of their main headset series:

5 Reasons Why You Should Sell The Poly (Plantronics) Headsets

Why should you sell Poly’s VoIP headsets? The list can go on and on but I will touch on the five key advantages:

  • Free Support to our certified Poly partners and/or directly to your end customers
  • Self-service tools for 1st line support
  • Online compatibility guide & tool
  • 60% discount code for demos
  • Best in class warranty

Download our webinar slides here to learn more details! Our webinar recording will be available shortly. Stay tuned!

Frequently Asked Poly (Plantronics) Headset Questions

Q1: Where can I find the Poly headset compatibility guides?

A: Visit Poly’s webinar to use the online tool: https://www.plantronics.com/us/en/support/compatibility-guide

You can also download Plantronics Hub, a tool that allows you to check for updates, battery, volume, etc. online when connecting your headset to an IP Phone. Plantronics Hub is available here: https://www.plantronics.com/us/en/support/downloads-apps/hub-desktop

Q2: Do Poly headsets have an EHS adapter for different manufacturers?

A: Yes, Poly has an EHS for almost any manufacturer on the market. We also have the compatibility chart available. 

Q3: Is there a headset that allows a user to listen to music from their mobile device, and answer calls from their mobile or deskphone (VVX310)?

A: Yes, Poly’s Savi series allows you to answer calls from three different ways, mobile, deskphone, and desktop PC. With Savi Series VoIP headsets, you can also automatically answer the call and get back to your music after you are done with the call. Check Savi 8200, 700, and 400 series.

Q: Do Poly headsets support Bluetooth hearing aids? Does Poly sell DAC amplifiers?

A: Yes, Poly headsets support hearing aids. No, we don’t sell DAC amplifiers, we only sell standard headset amplifiers. 

Q: Does your headset support NENA-911

A: No currently Poly doesn’t support NENA-911.

Troubleshooting – My Snom C520 Conference Phone Doesn’t Ring

October 30, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. 

In previous Mom’s calling Q&A series, we have discussed: What versions of FreePBX provide a high availability HA solution? Today, we have more new real questions and answers from VoIP users just like you.  

What can I do when my Snom C520 doesn’t ring

Q: What can I do when my Snom C520 doesn’t ring when there’s an incoming call?

A: You can try the suggestions below:

  • Make sure there is a dial tone before dialing.
  • Make sure the ringer volume of the phone is not set to off
  • Make sure the DC power cable, Ethernet cable, AC power cord, and the power adapter are plugged in properly
  • If other telephones in your office are having the same problem, the problem is in the wiring or IP PBX service. Contact your service provider (charges may apply) or system administrator.
  • Other electronic products such as ham radios and other DECT phones can cause interference with your conference phone. Try installing your conference phone as far away as possible from these types of electronic devices.
  • Unplug the AC power cord from the wall outlet. Wait for approximately 15 seconds, and then plug it back in. If you still cannot get a dial tone, please contact our customer service hotline designated above for assistance.
  • See the user manual for more information

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

How Does Fanvil Devices Management Service (FDMS) Work? – Webinar Recap

October 29, 2019 by Ying-Hui Chen

If you haven’t heard about Fanvil’s FDMS (Fanvil Devices Management Service), you are really missing out! 

FDMS provides remote device management service via TR069. It allows you to manage devices through LAN or WAN and can support configuration, deployment and firmware upgrade capabilities. Better yet, the FDMS is completely free for all Fanvil service providers and resellers. Log in to learn more about Fanvil’s FDMS HERE! 

If you missed our Fanvil FDMS webinar, download the presentation slides here! Our webinar recording will be ready and published shortly. Stay tuned!

Key FDMS Feature Overview:

  • Alarm notification of failures – Email, Web, SMS (Optional)
  • Device and System Logs – Phone, Door access
  • Door management monitoring and access control – Add/delete RFID Access Cards
  • Others – Video Preview * Network Phone/Contact Information Director Access

Fanvil FDMS Webinar Q&A Session:

Q1: What will happen if I input the wrong MAC address? Will I provision somebody’s phone?

A: For a mass deployment, you will have a barcode to scan and won’t need to do this manually so chances are, you won’t make a mistake. However, if you do make a mistake, it will lead to an error if the MAC belonged to another real customer; if it was not existed, that would be fine.

Q2: Via TR069 can the FDMS access a device at a customer’s location to hit the phones GUI and specifically download a PCAP?

A: This is not currently supported but it would be supported in the future.

Q3: Does the FDMS provide an aggregator for multiple door boxes so one may track a specific person’s comings and goings?

A: There is EGS log in FDMS which will collect connected door phones’ door opened logs. But this is not for all coming and going. It’s only for door phones that have a keypad and card reader outside. There is a button or remote control to open the door internally.

Q4. Does FDMS provide MOS scores or other call quality information that will help the actual customers understand where their quality issues lie?

A: FDMS would receive phones’ RTCP-XR which are included MoS value for calls.

Q5: Does the FDMS support SMS alerts to US phones?

A: Yes it does. This is an optional feature. You may have to work with a 3rd-party in order to transmit the signal.