How to Check The Firmware Version of Your Fanvil IP Phone

October 21, 2019 by admin

Before you start provisioning your Fanvil IP phones, it’s important to bring your firmware up-to-date to ensure that the minimum requirements and features are implemented. The minimum required firmware is specified in the guides here: 

Not sure about what firmware version your Fanvil IP phone has? Keep reading!

How to Check the Firmware Version of Your Fanvil IP Phone

Checking the firmware version of your Fanvil IP phone is quick and simple. You can check the version right within the device’s own web interface. Follow these steps:

  • Point your web browser to your phone’s IP address.
  • Login to your account (default user/password: admin/admin).
  • Navigate to “Information >> System >> Software.” This number is your device’s running firmware.

Easy enough? In the next How-to blog series, we will show you how to manually upgrade your firmware. Stay tuned and come back to VoIP Insider to learn more! 

[Video] How to Success with Snom!

October 18, 2019 by Ying-Hui Chen

Snom and VTech have a robust suite of products including IP phones, conference phones, headsets and hospitality phones. These business phone solutions come with higher margins, longer warranties, and US-Based support! Check out Snom’s D7XX Series:

Watch our webinar recording above to learn what Snom has to offer and how you can succeed with Snom. Becoming an authorized online reseller through VoIP Supply, you’ll receive professional support and get first-hand information about new Snom and VTech products.

VoIP Supply is Now an Authorized Distributor of Snom!

Why Join the Reseller Program?

  • Access to Snom’s latest promotional offers and new products
  • Support from the most experienced technical support team
  • Professional training on Snom products
  • For products sold by unauthorized resellers, Snom will not offer any support

Become a Snom/VTech Reseller Today!

Video Conferencing Guide: How to Choose your Best VoIP Solution by Room Size

October 17, 2019 by Ying-Hui Chen

Not all meeting rooms are the same, that’s why you need to find the right conferencing solution for your specific space to enjoy the best communication experience. Not sure what features and functionalities to look for? Use this blog post as a guide! 

How to Choose the Best Video Conferencing Solution by Room Size

Executive Office/ Home Office: 

For small rooms such as an executive office or home office, you would want to look for a solution that’s compact enough for your narrow space. Chances are you already have an audio deskphone in place and an additional add-on camera like Jabra’s PanaCast will do the job, giving you the powerful face-to-face communication experience.

In addition to audio and video quality, I personally also prefer a plug-and-play solution. Time is money. If you don’t have any easy-to-reach tech support, choosing a video conferencing solution with easy installation is a no brainer. See more mini room solutions here.

Small to Medium Room/ Huddle Room: 

Looking to accommodate about 4 to 10 participants? Now you need to pay closer attention to your audio volume and video quality! Choose a video conferencing solution with a greater voice pickup range and a wide field of view to ensure that everyone can hear/see and be heard/seen in the meeting.  

Don’t forget to take future into consideration! A future-proof solution like Poly Studio comes with flexible calling compatibility that works with nearly every video platform, including Microsoft Teams, Skype for Business, Zoom, GoToMeeting, and more. Also, this simple device can move around easily to accommodate any space as your business grows. 

Large Room:

High video and audio quality is the key for hosting a successful meeting in a large room such as auditoriums and classrooms. You need a powerful video conferencing solution like Lifesize’s Icon800 which gives you 4K image quality, ultrahigh definition content sharing, superior sound and more to create the best meeting room experience.

Having a simplified user interface is also important. Make it easy for your participants to connect and collaborate quickly. Remember, our VoIP experts are always here to help set you up with a custom sound solution that will make even the biggest meetings a little less stressful! 

Looking for more ideas? Get a free consultation at 1-800-398-8647!

What Versions of FreePBX Provide a High Availability (HA) Solution?

October 16, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. 

In previous Mom’s calling Q&A series, we have discussed: How to change the dial codes for 3CX’s hotel module. Today, we have more new real questions and answers from VoIP users just like you.  

What Versions of FreePBX Provide a High Availability (HA) Solution?

Q: Will FreePBX High Availability (HA) work with FreePBX 14?

A: The FreePBX High Availability (HA) Commercial Module is a module designed to work with the FreePBX Distro 10.13.66 or Older only. When installing the FreePBX Distro, make sure you pick one of the (HA) options to enable this module to work.

It’s recommended (but not required) that you install the Asterisk 11 distribution when running FreePBX High Availability. Learn more here!


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

A Full Security VoIP Solution: Algo’s Voice Paging Plus Mobotix IP Cameras!

October 10, 2019 by Ying-Hui Chen

VoIP Supply has brought two of our amazing partners, Algo and Mobotix, together to offer you a full security solution!

How Do Algo and Mobotix Work Together

As a leading developer and manufacturer of professional alerting systems and security intercoms, Algo has been providing quality telephony solutions globally. Mobotix, a German-based IP video camera provider, acts as an extension of Algo’s IP Paging system to provide a top-notch intelligent surveillance system, recording to an SD card or to a centralized video management system. 

Together, Algo and Mobotix provide customers the ability to broadcast appropriate messages through their SIP compliant cameras when necessary. Let’s see some common use scenarios:   

After-Hour Alerts 

Broadcast message stating closure or issuing instructions when person detected outside a building. If intruder remains, the camera can call the police or security, open two-way communication at the camera location.  

Added value as opposed to “recording-only” surveillance system. 

Open two-way communication with anyone on VOIP network anywhere there’s a Mobotix camera with microphone/speaker. (typically exterior, ALGO likely would handle all interior communication) 

Dumpster Monitoring Example: 

  • Mobotix detects intruder, plays message via camera: “This disposal area is off limits. Please leave immediately” 
  • Second Warning: Mobotix turns on a light, plays second message “The police will be called if you do not vacate.” etc.
  • Third Warning: Call security with a pre-recorded message, play siren

Learn more about Algo and Mobotix’s partnership here

Shop Algo Solutions

Shop Mobotix

Poly Studio Is Now Certified for Zoom Video Conferencing Platform!

October 9, 2019 by Ying-Hui Chen

Poly Is excited to announce that Poly Studio, a premium USB video bar for huddle rooms, has now been certified for Zoom Rooms! Zoom is a leading, popular cloud-based video conferencing platform.

Users can now enjoy Poly Studio with Zoom and experience the highest quality voice and video collaboration in this easy-to-use bundle. 

About Poly Studio

Poly Studio is a business-class performance video bar with a simple USB designed for huddle rooms. This plug-and-play device works with nearly any video platform and is an affordable video conferencing solution for any budget. 

Poly Studio was recently awarded the Internet Telephony Unified Communications Product of the Year 2019 by TMC and Best of Enterprise Connect 2019 Winner by Enterprise Connect. 

Learn more about Poly Studio and Zoom here!

Top 3 Refurbished Poly Deskphones for Your Office

October 8, 2019 by Youleidy Vega

VoIP Supply offers an entire catalog of Poly’s products. From deskphones, conference phones to the most minimal cable that a customer might need to connect their headset. 

Not only do we offer new Poly hardware, but we also cater to the needs of customers who want a durable product that is not new with our Refresh line. 

VoIP Supply’s Refresh provides an affordable, yet trustworthy option of used VoIP phones. 

And a great part of our Refresh catalog are Poly phones. Why? Because Poly phones are engineered to last, built with quality materials that have a long life cycle. 

Check out some of our Poly Refresh phones?

Polycom VVX 311

A great solution for the business user who needs a simple phone with a grayscale screen, intuitive interface and great voice quality. The VVX 611 can handle up to 6 lines and has dual gigabit RJ45 ports. 

Learn more about the VVX 311 here. 

Polycom VVX 411

The VVX 411 is a high-end phone that offers a color LCD display. It can handle up to 12 lines and has 12 hard keys with the option for users to add an expansion module. 

Learn more about the VVX 411 here

Polycom IP 7000 POE

If your needs call for a conference phone, then Refresh has you covered with the Polycom IP 7000. This is a conference phone that can be powered by Power over Ethernet (PoE). It has a 20-foot range voice pick up and features Polycom’s patented Acoustic Clarity Technology. The IP 7000 is great for executive offices, board rooms and small conference rooms. 

Learn more about the Polycom IP 7000 here. 

These Polycom models are just a few of the models we offer, but we have a large selection of Refresh phones in our warehouse.

For those who are interested in Skype for Business phones, we would be happy to provision the phones for you at no extra charge! 

If you have questions about our Refresh program or simply want to learn more, don’t be shy, reach out to us at 1-800-398-8647. 

How to Set Up Call Pickup on Digium’s D-Series IP Phones

October 4, 2019 by Ying-Hui Chen

Call Pickup is a feature that allows you to answer someone else’s call. This comes in handy in workgroup settings like customer service and/or call centers where you have high call volume to handle! 

Setting up the Call Pickup feature is fairly easy on Digium’s D-Series and there are many customization options to make your communication as smooth as possible. Let us walk you through the steps:

How to Set Up Call Pickup on Digium’s D-Series IP Phones

To set up Call Pickup, you must log in as a Switchvox administrator and have the permission to manage extensions. 

  1. Create a Feature Code extension of the type Directed Pickup:
    Setup > Manage: Create Extension
  2. Set a feature code and use Create Directed Pickup Group to specify the authorized extensions (who can pick up others’ calls) and the target extensions (whose calls can be picked up by the authorized extensions). Click Save Directed Pickup Feature Code.
  3. Set up the authorized SIP Phone extensions:
    You can make this change in each extension, or use the Bulk Modify tool.

    • Digium Phone Settings: Contact Settings: Number of Rapid Dial Subscriptions
      Ensure that items #1-5 (depending on phone model) are subscribed to. Meaning set this number high enough to serve your call pickup targets. Subscribing to the contact is how the phone knows that the target-contact has an incoming call.
  4. Optional settings:
    • Digium Phone Settings: Contact Settings: Directed Pickup Ringtone
      Select a ringtone if you want an authorized phone to ring when a target has an incoming call. By default, the authorized phone does not ring. 

NOTE: in the D80 model phone firmware version 1.9.5, the phone will need to be restarted after setting Call Pickup.

Have you successfully set up the Call Pickup function? You can even customize each extension further by setting up their rapid dial list and put Call Pickup targets in the top 5 items. Learn more details here! 

Don’t forget to share your experience with us in the comment box below!

Shh! Microsoft Teams Turns Down the Noise in Channels

October 3, 2019 by Ying-Hui Chen

Do you love using chats? Chats are supposed to help people communicate faster and better but sometimes they can be annoying with endless noise coming from different channels. If you’re experiencing the same pain, you’ll be thrilled to learn about the new updates from Microsoft Teams!

Microsoft Teams’ New Chat Filter

Microsoft Teams now let you mute a conversation in a channel! This will allow you to concentrate on what you really need. When you want to follow a conversation in a channel you’ve hidden, you can also simply turn on notifications for that specific conversation but not the entire channel activity. 

See more recent Teams updates here!

Use a Teams certified IP phone such as Poly’s VVX601, VVX411, and Trio8800 to your optimize your user experience! Poly’s Teams Phones are fully compatible with Teams and they support Office 365 and upgradability to SFB.

How to Change the Dial Codes for 3CX’s Hotel Module 

October 2, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. 

In previous Mom’s calling Q&A series, we have discussed: Can I Upgrade Yealink’s Open SIP Phone to Microsoft Teams? Today, we have more new real questions and answers from VoIP users just like you.  

How to Change the Dial Codes for 3CX’s Hotel Module

Q: How do I change the dial codes for 3CX’s Hotel module?

A: Dial codes are key/number combinations used to access functions within the phone system directly from your phone. The administrator can change these from the “Management Console > Settings > Dial codes” tab. Maid codes are specific codes which can tell PMS systems the status of a guest room in a hotel. This depends on PMS integration to be pre-configured. Learn more details here!


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591