First Look

sangoma-roadshow-17Are you curious about Sangoma’s latest technology or are interested in being a partner with Sangoma? If yes, then you are in luck! VoIP Supply is co-hosting three roadshows with Sangoma in Ohio and Pennsylvania this May. You will have the chance to see and learn the latest IP telephony products and solutions from Sangoma and learn the advantages of partnering with Sangoma.

This event is FREE to attend, but pre-registration is required. Follow the links below to register!

Tuesday, May 9, 2017

Night Town
12387 Cedar Road 

Cleveland, OH 44106

Register Here

Wednesday, May 10

ROCK Bottom Brewery
171 Bridge St.

Homestead, PA 15120
Register Here

Thursday, May 11

BrewRiver GastroPub
2062 Riverside Dr

Cincinnati, OH 45202

Register Here


Get Your Free

More from VoIP Insider

“Channel Partners Conference in Las Vegas early this month was a success for us!” Said Don Stefanie, Channel Manager at VoIP Supply.

My team and I had a great time meeting a lot of potential VoIP Service Providers and getting to know what area(s) they are looking to improve or issues they are trying to find a solution for.

One overriding message I heard from multiple Service Providers was that while apps and softphones are part of their offering, they still have an ongoing need for hardware but want to avoid handling it themselves.

Why? The top reasons that were brought up were that it’s time-consuming, they have to manage and maintain high inventory levels and costs, and the lack of staff to handle their …

Different jobs come with different environments and with those environments comes many different people. No one is the same, so it is important that the tools we use every day have preference settings so that we can adjust them the way we want.

This is something that can help us make our day easier at work, and help assist us in performing our tasks better. If you work at a desk, then chances are the thing that you are going to be able to customize the most besides your computer, is your desk phone.

For this week’s basic “How-To”, we are going to go over how to define the backlight on your deskphone. Doing this is very simple and the way you do it is …


If you are a VoIP user (or thinking about being one), you must have heard the buzz word: Open Source PBX. But what is it? What does it do? Let’s find out.

First, let’s talk about PBX.

What is PBX?

PBX or “Private Branch Exchanges”, is a private telephone switchboard within an enterprise that allows multiple enterprise users to switch calls among them and share a certain number of external lines.

Unlike a traditional PBX that has a limited number of outside telephone lines and to a certain number of internal extensions, PBX phone system shares the lines for making calls. This kind of phone system avoids the cost of having a line for each user to the central telephone office.

Back to the …

VoIP Supply Anniversary

April 25th, 2017 – Paula Griffo, VoIP Supply’s President and CFO, completes her 10-year milestone with VoIP Supply since April 2007.

She started working at VoIP Supply during its most difficult fiscal year and successfully transformed this startup into the promising, strong business it is today.

“We wouldn’t be the same without Paula’s effort and determination. I am extremely grateful for what she has done for VoIP Supply.” – Ben Sayers, CEO, and Founder of VoIP Supply.

About Paula Griffo, CPA, CGMA

paula-imageMatching an unwavering work ethic and passion for finance with an accomplished and diverse background in the field of corporate accounting, Paula brings over a decade of experience to VoIP Supply. Since 2007, Paula has provided strong leadership in transitioning VoIP Supply’s finance …

Take a look at this month’s top picks for Refresh IP Phones. Refresh, Refurbished and Rocking!

Polycom VVX310 ($79.99)

Polycom vvx300
This is the perfect phone for call centers and cubicle employees. With an intuitive user interface, HD Voice and easy integration with third party applications, this desk phone has you covered.

Key features:

  • 6 Lines
  • Backlit Grayscale LCD display
  • Dual Gigabit RJ45 Ports
  • Power over Ethernet (PoE) Support



Polycom VVX500 ($134.99)

This mid-range IP Phone works with most SIP PBX’s and third party Unified Communications platforms. The VVX500 has (2) USB ports, so that you can use it as a media and storage application allowing you to add a digital photo frame, news, sports, weather and more on the phone’s display.

Key features:

  • 12 Lines

How important is QoS? It is extremely important. Especially for businesses that rely on their phones to be successful. But first, let’s start from the beginning. What does QoS stand for? It stands for “Quality of Service”.

What does QoS mean?

Well, it can mean a few different things but when it comes to VoIP, it’s simple. It’s how well your customers can hear you on the other line! As I had mentioned earlier, and I’m sure you will agree, this can be very important to businesses with call centers, inside sales teams, and customer support teams that use VoIP.

It is important to make sure you are ensuring the QoS of your phone calls! Doing this goes hand in hand with the way your …

skype 4bApril 21st, 2017 – Microsoft released the April update for Skype for Business on Mac. Currently, Mac users are provided with features such as one-click to join, edge-to-edge video, and full-screen sharing. This April, Microsoft brings more improvements to support File Sharing during a chat for Office 365, and other advanced features include:

  • The video preview and button for answering calls via a notification
  • Users who receive calls from Delegate on behalf of Delegator will now be able to see the call made on behalf of Delegator
  • The contact names are sorted out alphabetically
  • Users are properly informed their meeting join request has been denied when trying to join multiple times
  • Fixed additional Exchange connections

Visit Microsoft’s website to learn more about the updates. Are …

iotThe world is more connected than ever before.

We can literally catch all the activities out there without stepping out of our houses. A click on the screen, you share a post or document to thousands of others all over the world. Even my family from the other end of the earth is just a few finger swipes away on my smartphone.

That’s the power of the Internet of Things – a new concept of connecting not just humans, but the “things” surrounding us through the Internet.

What is IoT?

IoT stands for “Internet of Things”. As the name states itself, the Internet of Things is a system that provides a seamless connection of all the devices on the Internet so they can communicate …


Everyday it seems that the world of VoIP is expanding with innovation and new technologies. New phones, new headsets, and new appliances are constantly hitting the market and sometimes it can be hard to keep up!

And while we all want the latest and greatest for our desk at work, sometimes it can be overkill. Why have all of those flashy features when the job just doesn’t call for it? Besides, sometimes even the most basic VoIP phones can be extremely feature-rich and you might not even know it!

One thing that can be common amongst entry-level IP phones is shortcuts. These are ways to make our jobs easier by using your phone more efficiently. While there are the obvious shortcuts like dialing without picking …

polycom_phones_voip_supply1As Polycom RealConnect technology has continued to improve and allows for best-in-class Skype for Business collaboration with all other video platforms, Polycom has become one of the most popular phone choices when it comes to using Skype for Business.

Most recently, I have had customers inquiring about Microsoft Skype for Business and the requirements for using it with their Polycom VVX phones. So I want to share the information here with all of you who plan to deploy Skype for Business phones.


Requirements for VVX Phones to Work with Skype for Business

Polycom VVX 500 VoIP PhoneIn order to use Skype for Business, the installed firmware for your VVX phone has to be updated to at least the minimum supported version for Skype for Business Online.

The …