Troubleshooting: Why My Wired Headset Won’t Work with Yealink Phones?

May 27, 2020 by Ying-Hui Chen

Are you having trouble hearing through your wired headset with Yealink phones? There are a few things you can try before you contact technical support. Let’s troubleshoot:

How to Troubleshoot a Wired Headset with Audio Issues

Q: I can’t hear anything from my wired headset connected with a Yealink phone. What can be the cause?

A: The most common causes include hardware problems, compatibility issues, and connection issues. Here is a list of things you can try to troubleshoot your headset:

  1. Did you change your phone setting to headset mode? There are three channels of Yealink phones- handset, headset, and speakerphone mode.  Press the headset button on your phone to activate it. You should see a headset icon displayed on the top left corner of your Yealink phone. 
  2. Make sure your headset and the headset connector are both connected correctly. 
  3. Replace your bad headset with a working headset to test
  4. Are you using a compatible headset? Click here to download the compatibility list

You might want to check out Yealink’s UH36 headsets, the best compatible headsets for your Yealink phones:

If none of the above worked for you, you’re welcome to contact our tech support team here:

Creating a Powerful Paging Solution with Algo, Poly, and Teams

May 26, 2020 by Ying-Hui Chen

Did you know you can easily turn the VVX phones into a mass notification device with Algo’s Revolution Notification Platform? Let’s see how you can create a powerful solution with Algo, Poly, and Teams!

Poly Group Page

Poly phones supporting Group Page will permit audio from voice paging to be simultaneously broadcast over Poly phones, in addition to Algo’s IP speakers and paging adapters. No SIP registration to Microsoft Teams is required for any Algo endpoint when using Poly Group Page. 

The Poly group page is also able to scale over any size building, campus, or enterprise in education, healthcare, government, commercial office, manufacturing, and more applications.

Algo Endpoints and Teams Integration

Algo’s endpoints are also able to register to Microsoft Teams and Skype for Business Online using a Session Border Controller (SBC)! Integrating your legacy analog paging system to Teams is easy with Algo’s paging adapters. Our customers choose Algo’s paging system because they are very flexible to accommodate their application requirements. Visit our Algo page or call one of our VoIP experts at 1-800-398-8647 today to learn more!

How to Set Up Logitech c920 Webcam

Logitech web cameras are easy to set up. They provide the flexibility you need to work from home or anywhere you need to be. Let’s take a look at how to quickly set up one of their popular webcams, the c920!

  1. Mount your web camera: You can place your c920 webcam on a computer monitor, desktop, or tripod. 
  1. Connect your c920 webcam: Use the camera’s USB end to plug into your computer
  1. Download and install the webcam software at If you are using Windows 8, the software is automatically installed on your computer and no additional download needed. 
  2. Launch the software once the download is complete
  3. Now you can start using the video, image gallery, and more features. 

That’s it! Learn more about the useful features of the c920 web camera here!

How to Win More Deals with 3CX Advantages

May 22, 2020 by Ying-Hui Chen

It’s time to sell 3CX solutions and our team is here to help! In this month’s 3CX Bootcamp webinar, we talked about how you can take advantage of 3CX resources and create value for your customers. Let’s check out some key takeaways:

#1 More Than Selling Licenses

There are plenty of ways to generate revenue with 3CX! You can provide leasing and hardware, support, installation, and maintenance services, call flow design services, and more! 

#2 Three Plans with Unique Key Features

  • Standard Edition – A great solution for small businesses and startups 
  • Professional Edition – The most popular edition, includes office productivity, contact center, and hospitality solutions 
  • Enterprise Edition – All the benefits of 3CX Pro plus advanced contact center features and failover 

Download our presentation slides here to learn more!

#3 Unbeatable Pricing

  • Pricing Based on Simultaneous Calls
  • Unlimited Users 
  • From FREE for unlimited extensions 
  • Employees on the road/at home call free

#4 Learn More About 3CX Advantages

3CX is a complete UC solution that supports Android and iOS apps, Web/Windows/Mac Communications Client, Corporate Chat, Browser-based video conferencing for all users and so much more! See more advantages below:

We host recurring webinar training with 3CX on a regular basis. Register for our next Boot Camp with 3CX for more 3CX updates and training!

Snom’s M100 Key-Line DECT Solution & C620 Wireless Conference Phone Overview

Our webinar with Snom this month was a great success! Our partners at Snom talked about the key benefits of their M100 DECT system and also introduced their new C620 wireless conference phone. Let’s take a closer look at these great additions:

Snom M100 Series

Snom’s M100 Series includes M100 KLE, M10 KLE, M10R KLE, and M18 KLE VoIP phone. These devices are perfect for retail, restaurant and small offices. The 4 backlit LED line keys to allow users to manage multiple calls without training, show who is on hold for easy call pickup, and set up private lines. More cool features include a dedicated hold key, intercom/paging with privacy mode and so much more. Not to mention that the M100 Series comes with an outstanding 3-year warranty!

Snom C620 Wireless Conference Phone

If you are looking for a conference phone that will grow with your business, Snom’s C620 is your go-to solution! The C620 is a wireless conference phone that gives you true wireless experience. It is highly scalable with the C52 wireless external microphones. See the scenario chart here:

Important features include:

  • DECT Wireless Conference Phone
  • 2 DECT Wireless Mics 
  • Up to 24 Hours Talk Time 
  • PoE Support 
  • Charge via Docking Station C620: Wireless SIP Conference Phone C620 C52 SP 
  • Support up to 2 C52 External Speakerphones

Download our presentation slides to learn more. If you have questions, please don’t hesitate to contact our team of VoIP experts at 1-800-398-8647!

May VoIP Hardware Roundup: New H20 DECT Headset, New SmartNode eSBC, and More

May 19, 2020 by Ying-Hui Chen

Sangoma Released the H20 Monaural DECT Headset

If you are using Sangoma’s S Series and D Series, you have to check out the new H20 headset! This new headset is designed with voice-dedicated DECT technology removing Wi-Fi interference with wideband audio delivering high-definition voice and audio. This headset is currently in stock. Order today!

Download the H20 datasheet here

  • Automatic configuration with Sangoma D-Series and S-Series IP phones as well as Zulu and Switchvox Desktop Softphones
  • Exceptional audio quality
  • Noise-canceling microphone
  • Call status and mute LED indicators

The main difference between the H10 and H20 is that the H20 works with the Zulu and Switchvox Desktop Softphones across a standard USB connection to the computer; whereas the H10 only supports the S and D-series VoIP phones. 

Patton Introduced SmartNode SN5600/4B/EUI Session Border Controller

If you are looking for a versatile session border controller to add an extra layer to your phone system, you can’t miss out on Patton’s new SN5600! This device provides more features than a typical eSBC. It includes software feature licenses of SIP Registrar, IP Routing, and SIP TLS.

It also functions as an edge access router, a Quality-of-Service (QoS) management node, and a network monitoring agent. See our product page to learn more!

  • Number manipulation and call routing are included with every Patton eSBC
  • Supports up to 1,000 SIP to SIP calls
  • Full-integrated with Patton Cloud edge-orchestration
  • Call load distribution across multiple network links
See All New VoIP Hardware

Grandstream Remote Solution Overview and New Products Showcase

May 14, 2020 by Ying-Hui Chen

Grandstream’s remote solution has helped many organizations and individuals stay connected during this difficult time. Our webinar with Grandstream this month was loaded with a lot of great information including new products, GDMS, upcoming new products and so much more. Let’s do a quick recap:

Grandstream’s GRP Series IP Phones

GRP Carrier-Grade IP Phones are purpose-built to simplify the tasks of configuring, managing, and monitoring deployments. The GRP Series includes GRP 2612, GRP2613, GRP2614, GRP2615, and GRP2616. 

Check out some advanced features:

  • One Single Unified Software for all GRP Phones  
  • Name-Based Config XML 
  • Dual-Image Firmware
  • New LCD User Interface
  • Replaceable LCD Panel

About Grandstream Device Management System (GDMS)

GDMS provides a centralized interface for enterprises, channel partners and multi-site businesses to monitor, manage, and provision large-scale deployments of Grandstream devices.

Don’t forget to also check out the new products:

  • GXV3350 – 6 lines, carrier-grade
  • GXV3380 – High-End Smart Video Phone for Android 
  • WP810 Cordless Wi-Fi phone
  • Upcoming New Products:
    • UCM63XX Enterprise-Grade Unified Communication Solution 
    • GSC3570 HD Intercom & Facility Control Station 
    • GSC3615 Infrared Weatherproof Dome Camera 
    • GSC3610 Infrared Weatherproof IP Camera 

Download the presentation slides here to see more details!

Have questions? Call one of our VoIP experts at 1-800-398-8647 today to get the answers!

Ease of Remote Management with Algo Devices

Having a remote management system is more critical than ever! VoIP Supply and Algo teamed up to host a webinar to give you an overview of Algo’s remote management system. During the webinar, Scott from Algo talked about how easy and convenient to use Algo’s control panel for remote management. 

Some features include:

  • PoE SIP endpoint for management of Algo endpoints
  • Monitoring of Algo endpoints for in service
  • Notifications via email, SIP call, audible alarm

He also gave us some quick product updates. Download the presentation slides here to learn more!

Algo Webinar Q&A Session

Q1: Can the Algo 8300 be housed in the cloud?

A: Yes, this is possible please contact Algo support for further information.

Q2: Can Algo devices be used without a PBX?

A: Yes, Algo devices can be used without a PBX. They will respond to multicast on the network and interact with RESTful APIs.

Q3: What does Algo integrate with?

A: Algo devices can be registered with 3rd party mass notification solutions like Syn-Apps Revolution Platform or Informacast Singlewire. Both platforms have been tested and are supported by Algo.

Visit our Algo pages or give one of our VoIP experts a call at 1-800-398-8647 to learn more details!

How to Capture a Screenshot on the GXV3240 Video Phone

Grandstream’s GXV3240 video phone has helped many of us stay connected with coworkers, family, and friends during this difficult time. 

Did you know you can capture screenshots on your GXV2340? Let’s see how this can be accomplished easily: 

How can I capture and save a screenshot on the GXV3240?

To capture a screenshot on Grandstream’s GXV3240 video phone, simply follow these steps:

  1. Long press on the MENU button to capture a screenshot
  2. Find your screenshot under FileManager >Internal Storage >Pictures> Screenshots. 
  3. Now you can:
    • Send the image files through Bluetooth
    • Copy the image files to USB Flash drive and/or SD card connected to the GXV3240
    • Use FTP Server to view and download their pictures

Have you successfully captured a screenshot on your GXV3240? Contact one of our VoIP experts today at 1-800-398-8647 to learn more details!

More from: Q & A Ying-Hui Chen

New Switchvox Chat App for Mobile, Microsoft Teams Integration, and Switchvox 7.5

May 8, 2020 by Ying-Hui Chen

Sangoma is very excited to announce a new chat app for mobile, Microsoft Teams integration, and the upcoming release of Switchvox 7.5.

The New Switchvox Chat App for Mobile – Available Now!

Mobile users can now exchange messages with each other and with Desktop Softphone users. This new application improves workplace collaboration allowing users to communicate better, regardless of where their office is.

This new mobile app currently supports iOS devices only and an Android version is coming soon. This app will also support SMS messaging soon, using Switchvox SMS DIDs as delivered by Sangoma’s SIPStation SIP Trunking service. Download the Switchvox Chat app here today.

New Switchvox for Microsoft Teams – Available Now!

Switchvox users are now able to seamlessly initiate calls on their Switchvox phone from within Microsoft Teams. You will be able to dial with the Siwtchvox Desktop Softphone for Windows or macOS when working remotely.

Switchvox 7.5 is Coming Soon!

Switchvox 7.5 adds video calling and screen-sharing features to the Desktop Softphone, enhancing your team productivity and collaboration. Users will be able to engage in one on one video calls and switch between video and screen-sharing with one click of a button.
Switchvox 7.5 will be available in limited production soon. To request access, open a support case in the Online Support Portal and include your registration code. Please note that an active support subscription is required to upgrade to Switchvox 7.5. 

Visit our website to learn more about Sangoma Switchvox.

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