Xorcom’s IP PBX Is Getting Better with New Software Updates!

June 12, 2019 by Ying-Hui Chen

Xorcom’s CompletePBX and Multi-Tenant PBX keep getting better and better to provide users with the best functionalities and most updated features. Let’s check out some highlights this week!

Updates for CompletePBX

New Diversion Headset Field

Now you can set the system to include SIP DIVERSION header field in the INVITE request. This is required by some SIP providers to keep the original called-ID when forwarding a call. To set up, go to PBX> External> Trunks>Diversion Header. Note that this can only be set when the Use Incoming CIS is set to Yes.

Added Support for Grandstream GXP1625

Xorcom has added new support for Grandstream configuration type for GXP1625 IP phones.

See more updates and bug fixes here

Updates for Multi-Tenant PBX


Users can now do a bulk software upgrade for TEnant PBXs via the MT Manager GUI. Select the systems using the checkbox and then click the Upgrade icon:

Cancel Pending Actions

Users can now cancel the upgrade action from being performed to all systems in the queue. If the system has already started the upgrade will complete the action without interference.

Port-Forwarding and Permission Management

The admin can now map ports for custom external services so that external services used by the customer, such as CRM and hotel PMS. Under the general MT Manager Settings tab, you can also set global services. These will appear on all Tenant PBXs in the system.

See more updates here!

Does the VVX x50 Series Support the VVX D60 Wireless Handsets?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Do Sangoma’s A200 Cards Require an Extra Molex Power Connection? Today, we have more new real questions and answers from VoIP users just like you.  

Does the VVX x50 Series Support the VVX D60 Wireless Handsets?

Q: Do the VVX 150, 250, 350, and 450 business phones work with the VVX D60 wireless handsets? What version of software is supported?

A: Yes, they work with the VVX D60 and they support version 5.8.0 and later. Please see more explanation below:

These Polycom VVX business IP phones include all the features and functionalities that are currently available for VVX 201, 300 series, and 400 series business media phones, including support for Polycom VVX D60 wireless handsets. These VVX business IP phones support UC Software 5.8.0 and later, and previous versions of UC Software are not supported. See more details here.


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

VoIP Supply is Now an Authorized Distributor of Fanvil Technologies!

June 10, 2019 by Ying-Hui Chen

Today, VoIP Supply, North America’s leading provider of VoIP solutions, officially announced their new distribution partnership with Fanvil Technologies!

What does this mean?

As a distributor of Fanvil, VoIP Supply is authorized to offer US-based customers a wide range of Fanvil’s innovative products at competitive prices, including IP phones, hotel phones, intercoms, door phones, paging gateways, and much more.

Who is Fanvil?

Fanvil is an established VoIP desktop phone developer and manufacturer from China. Being in the VoIP industry for over 16 years, Fanvil has been continuously strengthening their position by certifying themselves with major telephony systems such as 3CX, Bicom, Asterisk, Avaya, Broadsoft, Epyhi, and Xorcom. They have established strong engineering and solid relationships with major IP communication providers.

“Fanvil is a very cost-effective solution that still provides high quality. It is hard to compare another brand at Fanvil’s price point that can provide the features and dependability that Fanvil offers,” says Paula Griffo, Managing Director at VoIP Supply. “We have been working together for some time now and Fanvil’s true customer focus aligns well with VoIP Supply. We are excited to be able to offer this product line to our current and future partners.”

VoIP Supply is excited about this new partnership with Fanvil! We look forward to serving more customers with Fanvil’s cost-effective IP solutions.

Read the press release here

How to Set up Grandstream’s GDS 3710 IP Video Door System

June 7, 2019 by Ying-Hui Chen

Security monitoring is a must for almost every facility to create a safe environment. Grandstream’s GDS 3710 is one of the most popular IP video door systems at VoIP Supply as it also serves as a high-definition IP surveillance camera and IP intercom to offer facility access control for buildings of all sizes. This series is loaded with lots of features including:

  • Built-in RFID chip reader for keyless entry
  • Weatherproof metal casing and vandal resistant
  • Built-in hemispheric camera of 180 degrees
  • Built-in microphone and speaker

Aside from the rich features that come with the GDS3710, our customers also love how easy and fast it is to set up this unit. With 3 simple steps, you are in control of your facility access. Let’s check it out!

How to Set Up Grandstream’s GDS 3710 IP Video Door System

1.Ensure the GDS is assigned an IP address: Status> Network Info

2. Ensure Direct IP Call is enabled: SIP Settings> SIP Advanced Settings

3. Configure the IP address of the video phone and the remote PIN to open door: Door System Settings> Basic Settings> Number Called When Door Bell Pressed

Interested in learning more about the GDS3710? Click here to download the Installation guide or simply raise your phone and give one of our VoIP experts a call at 1-800-398-8647 today!

What’s New with Xorcom Multi-Tenant PBX?

June 6, 2019 by Ying-Hui Chen

If you have been following our VoIP Insider posts, you would know that Xorcom has been relentlessly improving their Multi-Tenant PBX to better serve their users. This time, Xorcom introduced security improvements, One-Click apps, and Complete Concierge for Multi-Tenant PBX MT Manager. Let’s check out these exciting new updates:

Improved Security

  • It is now possible to define a whitelist of IP addresses.
  • Web access to the MT Manager will only be allowed from those IP addresses.
  • All other addresses will be blocked.
  • Leaving the whitelist empty will allow the system to be accessed from any IP address.
  • It is highly recommended to always set the whitelist and not allow access from any IP address.

One-Click Apps

With a single click, you are able to install and activate apps for your tenant PBX easily and quickly.

  • Apps tab was added to Tenant settings (Tenants -> Edit button).
  • Each available app has an on/off toggle that allows the administrator to activate the app for that specific tenant.
  • In case it is a paid app the user will get an indication of that fact and what the payment is based on
  • The charge for the paid apps is dynamic based on usage.
  • The apps can be turned off at any time by the MT Manager administrator.
  • Once an app is activated, an icon will indicate the app in the Tenants dialogue:

Complete Concierge

Hotel PMS-PBX interface are now added to MT Manager as a one-click app for tenant PBX!

  • Complete Concierge hotel PMS interface is now available as a one-click app for tenant PBX.
  • The system is licensed on a per-room basis with no upfront cost.
  • Once activated by the MT Manager admin, the PBX admin will be able to see and edit the Hospitality module details.

Learn more details on Xorcom’s webpage here!

How’s your experience on Xorcom’s multi-tenant PBX? Are you benefitting from these new software improvements? We would love to hear from you!

Learn More About Xorcom

Come Join Us for a Lifesize Sponsored Event at VoIP Supply!

by hwaple

Join us Wednesday, June 19th from 5:30 PM to 7:30 PM at the VoIP Supply Office located at 80 Pineview Drive Amherst New York, 14228 near the University at Buffalo North Campus.

Come demo our Lifesize equipment in our conference rooms and see Lifesize come to life!

Maybe you need to upgrade your old legacy conferencing equipment or need a whole new solution, either way, this event is perfect for you.

Talk with our VoIP Supply Experts along with the Lifesize Team to find a tailored solution for your business. Walk away from the event with more knowledge about video conferencing and Lifesize.

Event Details:

What: Demo video conferencing equipment, grab a bite to eat, and enter to win some giveaways

When: Wednesday, June 19th, from 5:30 PM to 7:30 PM

Where: VoIP Supply Office – 80 Pineview Drive, Amherst New York, 14228.

How Much: The event is absolutely FREE and open to the public!

Click Here to RSVP on our website!

There will be food, refreshments, giveaways, and so much more. Thank you and we hope to see you there!

Why Lifesize?

  • Intuitive User Experience – Lifesize owns and manages the entire end-to-end user experience from built conference rooms to their cloud service
  • 24/7/365 Support – Customer support is available 365 days a year, 7 days a week with 1-hour response times. That’s amazing!
  • Security and Reliability – Lifesize networks are secure and encrypted without risking video quality

Want to learn more about Lifesize? Visit the Lifesize Page on our website for more information or give one of our VoIP Experts a call at 1-800-398-8647.

Spectralink Versity Smartphones, a must have for enterprise-grade users

June 4, 2019 by Youleidy Vega

Just last month, the team at VoIP Supply held a training with Spectralink. During that session they highlighted their new Versity Series line of enterprise-grade smartphones with SIP integration.



I had the opportunity to demo the models first-hand and as the Product Marketing Specialist for the Spectralink brand, it was neat to see the products in person and get to test out the key features.

These phones are designed with enterprise users in mind. They are for office or on-the-go workers who needs to be able to manage tasks at any given point regardless of their location. With that in mind, I was expecting to see a bulky, not-so-great-looking phone that cost a lot of money and looked awful. To my surprise, the Versity phones had a sleek, modern design to them.

They are lightweight, yet you can tell that they are made of quality material. In fact, they reinforced and feature a steel plate that has been drop tested at over 25-hundred feet (78.1.5m).

Although the Versity smartphones are Google Certified and have an Android 8.1 operating system, they are not the standard cellphones you would find at your local mobile store. There are Wi-Fi and LTE versions that can be used with a number of wireless cell phone providers, but the Versity smartphones are top of the line IP68 rated, dustproof and can be submerged underwater for up to 30 minutes without incurring any damage. They also boast a Gorilla glass touch screen.

One thing that sets them apart from a regular smartphone and most of the competition is their true hot-swappable batteries. If the phone is running low on battery, you can literally remove the battery from it, while taking a call, and put in the charged spare battery without the phone shutting off and causing you to lose what you were working on or without ending a call.

There are 4 models to the Versity Series:

Spectralink offers barcode scanner options and well as Wi-Fi and LTE alternatives.

All models feature the same enterprise-grade functions:

  • True hot swap batteries
  • 5.2” 1080×1920 display
  • Slim, sleek design
  • Superb voice quality
  • Customizable Push to Talk, Alarm, and Scan buttons
  • Bluetooth 5.0 (including Bluetooth LE)
  • Chemical-resistant, IP68 rated, Waterproof
  • 13MP rear camera with grid capability
  • Fingerprint scanner
  • Larger 3000 mAh batteries


Do you want to learn more about Spectralink Versity features, specifications and use cases?  Watch this quick, yet informative video.


One cool thing that got my attention during the training was the fact that users are able to customize the buttons on the smartphone based on what functions feel right per button. For example, you can choose what button to use for the push to talk feature, or what button to use to send an alarm or to scan something. I think that added flexibility makes a huge difference in making the device your own and empowering staff to feel comfortable throughout the workday.

Overall, my take on the Versity Series is that they are well made, reliable, easy to use yet robust devices that truly have been designed with users in mind. Whether you are a hospital, manufacturing facility, office worker or construction worker, the Versity smartphones can fill the gaps for any of these verticals and more.

An IP Paging Solution for your Pets – CyberData Success Story

June 3, 2019 by hwaple

Pets come from places near and far. The Erie County SPCA located in Western New York in Buffalo is the temporary home to some of these pets looking for their forever home. The SPCA of Erie County was looking for an IP paging solution that would allow them to fully utilize their current IP technology while being fully aware of the budget constraints since they are a non-profit organization. It was important that the SPCA of Erie County found a cost-effective and IP paging solution that met their needs, that’s where CyberData comes in to play.

Problem: The SPCA of Erie County was in need of a paging system that made maximum use of their current IP technology all at a reasonable cost.

SPCA Requirements:

  • General paging and music to be played over the speakers, with very good sound quality fidelity
  • Zone paging that would allow music to be played in some areas, and paging only in others with a “Page All Areas’ function as well.
  • Flexibility to modify or change zone over time, and easily adjust the volume
  • Integration closely with a VoIP phone system, allowing paging from any phone

Solution: Speaker/Pager/ Public Address portion of the project, provided the best combination of quality, capability, flexibility, and value for the project.

A cost-effective system, which was attained by

  • Pairing each “Master” SIPs speaker with an associated Auxiliary Analog Speaker, lowering system costs by approximately 40%
  • The use of PoE IP speakers, which reduced wiring costs by eliminating a separate power source for each speaker
  • The competitive pricing and exceptional value offered by CyberData products

The SPCA of Erie County also chose CyberData due to the product support that was offered during the design and configuration phase ensuring that the products would seamlessly integrate with other equipment in their IT network. Easy programmability through a web-based interface, security features, and a low PoE power budget were all other reasons why the SPCA of Erie County chose CyberData over its competitors.

CyberData 011394 Sip Speaker

CyberData 011121 Auxiliary Analog Speaker

CyberData 011068 Paging Horn

CyberData 011324 Paging Amplifier


In the end, CyberData was able to answer The SPCA of Erie County’s needs with their IP paging products. We are proud to have staff here at VoIP Supply that has adopted their pets from the SPCA of Erie County. If you are looking to adopt, donate or volunteer at the Erie County SPCA click here!


Want to learn more about CyberData’s IP Paging solutions? Call one of our VoIP Experts at 1-800-398-8647 today!

The Fanvil X210: An Elegant Enterprise Phone Packed with Features!

May 31, 2019 by Steve Lopian



It’s no secret that we are all big fans of Fanvil here at VoIP Supply. Being that we are an official distributor of their products, we feel obligated to test and get to know each one of their phones inside and out, and honestly, it’s a lot of fun.

One IP phone in particular that we have been waiting to get our hands on to test is their new flagship phone, the X210!  This phone is massive! It is packed with 3 color screens and really targets the executive user.

Playing around with this phone in our own VoIP lab proved to not only be very informative, but also very exciting! In fact, we learned so much, that we didn’t want to just tell you about it, we wanted to take it one step further…

So, we decided to write this blog after getting our hands on the Fanvil X210, but that still wasn’t enough! We asked ourselves: what would be the best way to let our customers know just how awesome and unique this phone is? Naturally, we decided on creating a product review video!

This video showcases some of the features of the phone that we found to be most impressive.  One example would be its hotspot feature! Much like a satellite, this feature allows the X210 to distribute phone calls to other phones in your office without using a phone system!  Crazy, right? I know.

But the Fanvil X210’s hotspot feature is only the tip of the iceberg! Want to see everything else this elegant enterprise phone has to offer? Then watch our product review video above! We think you’ll be extremely impressed with this latest offering from Fanvil.

Do you already own a Fanvil X210? How has your experience been as a user? Let us know in the comments below! We want to hear from you!


How to Upgrade the 8-port API to a 12-port API on Sangoma A20004DE

May 29, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: How to Set Up the Fanvil BLF on FreePBX Today, we have more new real questions and answers from VoIP users just like you.

How to Upgrade the 8-port API to a 12-port API on Sangoma A20004DE

Q: I have an 8-port API installed (Sangoma A20004DE) and want to upgrade to a 12-port API. Which expansion part(s) can be purchased to make that happen?

A: You will want to check out one of these, depending on the base card:

Sangoma Expansion Module for the A200BRM series cards. This add on will give you access to 4 additional ports of FXO or FXS that can be added. For each A200RA that you want to add onto your base A200BRM card, you will need an A200BP(2 6) with the 2 6 representing the total number of remora’s plus the base that will be tethered together


Sangoma Expansion Module for the A400BRM series cards. This add on will give you access to 12 additional ports of FXO or FXS that can be added. You can tether up to 1 A400Ra with one base A400BRM card.


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591