Snom Products &Promotions Year In Review 2020

November 20, 2020 by Ying-Hui Chen

It’s almost the end of the year! 2020 is a busy year at Snom. In case you missed Snom’s exciting news, we hosted a year in review webinar this month with Snom to walk you through all the products and promotions they have. Here are some highlights:

Download our presentation slides here to learn more!

No matter which industry you work in, Snom has the right communication solution for you! Snom’s VoIP phones are designed for manufacturing, warehouses, healthcare, education, restaurants, retail, professional services, remote work, and more. 

Snom D120 & D7XX Series

The D120 is an entry-level VoIP phone that comes with 2 programmable function keys and 2 SIP accounts. It has all the basic features an entry-level position would need. 

The D7XX Series includes three models: the Snom D717, D735, and D785. Just like other Snom phones, they come with a 3-year warranty! 

Popular features include:

  • Color LCD 
  • XML Browser 
  • Programmable Line Function Keys 
  • USB 
  • 2-Port GigE Ethernet Switch 
  • Supports up to 3 D7 Sidecars 
  • Dedicated Headset Key 
  • Solid State Hook Switch

With a small DECT or WiFi dongle, the Snom D700 Series works perfectly with Snom’s wireless DECT conferences, the C520 and C620.

Mobility Solution: Key Line/ Multi-Line

If you are looking for a mobility solution, you can’t miss out on Snom’s M100 DECT solution! 

The M100 Access Point offers you 8 SIP accounts with 6 current calls. It is also equipped with the multicast paging feature. Connect up to 10 devices easily with:

  • The M10 wireless handset
  • M10R Ruggedized wireless handset
  • M58 Deskset

More important features:

  • Up 6 simultaneous calls per device 
  • Auto Provisioning 
  • 4 Backlit LED Line Keys 
  • L1 – L4 Multi Line Keys 
  • Easily Manage Multiple Calls = No training 
  • More!

Trade-In Promotions and Rebates

Don’t forget to take advantage of Snom’s latest Conference Call Upgrade rebates! Replace your Polycom 2W conference phones (“Polycom 2W”) directly with the Snom C620 Wireless Conference Phone (“Snom C620”) and earn a $100 rebate off your new device. 

Call one of our VoIP solution consultants at 1-800-398-8647 to learn more!

Hosted by 3CX Benefits & Key Selling Points

Have you heard of Hosted by 3CX? It is the new simpler way to deploy 3CX. In today’s webinar recap post, we will focus on the key benefits for partners, key selling points and the requirements. Let’s get to it!

Click here to Download the 3CX Webinar Slides to Learn More!

Snom also joined us in the webinar to talk about their latest promotions and solutions. Click here to see the presentation slides.

What is Hosted by 3C?

Hosted by 3CX is an easy, reliable, and economical solution that frees you of the ongoing management of your PBXs. This turn-key solution saves you time and resources on upgrades, network settings, FQDN management, security, and support. 

Hosted by 3CX is extremely easy and flexible. It’s ready within 15 minutes! It is ideal for both new and existing customers.

What are the requirements?

In order to deploy Hosted by 3CX, there are some requirements:

  • Annual 3CX Subscription
  • Trias and NFRs
  • 3CX FQDN
  • Supported SBC
  • Registration Based Trunks
  • Supported Region

Why Sell Hosted by 3CX?

Hosted by 3CX is Channel friendly! It’s requested by the Channel and designed for the Channel. Here are a few benefits:

  • Generate more leads
  • Quick and easy
  • Upgraded by 3CX (low maintenance and auto-updates!)
  • Competitively priced
  • Great for SMB customers
  • Pre-activated instance manager
  • 3CX troubleshoots
  • Reduces partner costs

Are you ready to try Hosted by 3CX? We are happy to help! Call one of our VoIP experts at 1-800-398-8647 to learn more!

Robocall Mitigation and Your VoIP Service

Did you know? The FCC has passed the TRACED Act which requires all communication service providers to implement STIR/SHAKEN and/or some form of robocall mitigation within their VoIP network. 

What is a Robocall?

Have you ever got a recorded message phone call? These calls generated by computerized autodialers are called robocalls. They are mostly associated with political and telemarketing campaigns. 

What is TRACED Act? What’s Required Now?

TRACED Act is the first federal law designed to curb unwanted robocalls. Autodialers sometimes alter their caller ID to make it seem like it’s from a legitimate business or organization, so it’s difficult to catch these calls. Therefore, the FCC established the STIR/SHAKEN standards which use digital certificates from the carriers to assure call recipients that a caller ID has not been altered. 

The TRACED Act was passed in December 2019 and all service providers are now required to implement STIR/SHAKEN call authentication and robocall mitigation measures by June 2021.

VoIP Innovation’s Robocall Mitigation Solution

VoIP Innovation’s robocall mitigation solution protects your customers with a simple and integrated service that combines behavioral analytics, caller authentication, and verification. 

Key Features:

  • Fraud Detection: Detection of high volume robocalling, spoofing, and spam call activity
  • Subscriber Notification: Caller ID Name override to warn subscribers of suspicious calls 
  • Call Blocking Support: Accurate identification enabling you to block fraudulent phone calls as per the TRACED Act (2019) 
  • Business Number Verification: Register legitimate business numbers to prevent unintentional call blocking 
  • Caller ID Name Service: Easy integration of Caller ID name lookup service, including robocall mitigation with CNAM override. You can also choose to keep the original caller ID if you want too

New VoIP Hardware for Small Offices – November 2020

November 17, 2020 by Ying-Hui Chen

Time to check out the new VoIP hardware this November! This month, we have several compact but powerful VoIP hardware designed for remote workers and small offices. Here are some highlights:

Grandstream’s GVC3121 Video Conferencing Endpoint  

The GVC3212 is a compact and affordable HD video conferencing unit designed for remote workers and small conference room settings 

The GVC3212 endpoint pairs perfectly with Grandstream IPVideoTalk Meeting plans, an online conferencing platform that allows you to host meetings that can be joined on nearly any device including mobile, PCs, and laptops. The GVC3212 is coming soon. See our product page to learn more!

Key Features

  • Advances camera with megapixel CMOS sensor, 60 FOV wide-angle lens
  • Integrated dual-band Wi-Fi 802.11 a/b/g/n/ac
  • Dual-microphones with 3-meter pickup distance and advanced acoustic echo cancellation noise shield
  • Support for Miracast and AirPlay wireless content sharing
  • Integrated 1x HDMI and 2x USB ports

ADTRAN’s NetVanta 1500 Series Switches

The Adtran NetVanta 1500 Series Gigabit Ethernet Switches supply a higher bandwidth to corporate office LANs supporting the most-demanding bandwidth application. Choose from 12-port, 28-port or 48-port with an optional Power-over-Ethernet for the Adtran NetVanta 1500 series Switches.

  • Standards-based for ease of interoperability
  • User-friendly setup for faster deployments
  • Optimized for iSCSI Storage Area Networks (SANs) deployments
  • Limited Lifetime Warranty

Patton’s SN500 eSBC and Router

The Patton SmartNode 500 eSBC and Router is the smallest SBC device in theis the world! Designed for small/home offices and small to medium enterprises, the SN500 supports 4 to 30 concurrent SIP calls. The SN500 provides protection to your network, as well as call-quality assurance for ALL-IP business communications.

Key Features:

  • 2 x Ethernet 10/100/1000Base-T
  • 4 SIP Sessions no RTP transcoding (SIP b2b UA) upgradeable
  • Patton Cloud Orchestrated Advanced CDRs and Call Quality Metrics**
  • Up to 30** SIP to SIP calls
  • Desktop or wall mountable

That’s not all! Visit our website to see more new VoIP hardware.

Grandstream’s UCM6300 Ecosystem Overview

November 13, 2020 by Ying-Hui Chen

Have you checked out Grandstream’s new UCM6300 series high-end UC solution? Grandstream and VoIP Supply co-hosted a UCM Ecosystem webinar this month to give you an inside scoop of this latest innovation from Grandstream. Let’s check out some key highlights:

Download our webinar presentation slides here to learn more!

What is UCM6300 Ecosystem?

The UCM6300 Ecosystem pairs together the customizability and control of an on-premise IP PBX with the remote-access and flexibility of a cloud solution to provide an easy-to-manage hybrid communication platform for businesses of all sizes. 

Four UCM6300 Appliances

The UCM6300 series provides a high-end unified communications solution packed with an ecosystem of mobility, security, video and collaboration tools. This series of UC Appliances provide a platform that unifies all business communications on one centralized network, including: 

  • Voice 
  • Video 
    • Calling 
    • Conferences 
    • Surveillance 
  • Remote Working

The UCM6300 series is composed of 4 different models, to adjust to the requirements of each organization, including the UCM6301, UCM6302, UCM6304, and the UCM6308.

See a comparison chart:

All UCM6300 Series appliances are manageable from Grandstream’s cloud-based platform GDMS (Grandstream Device Management System). Users are able to easily configure, monitor and troubleshoot their Grandstream collaboration solutions from a single interface.

Check out this solution diagram below for an overview:

Grandstream WAVE

Grandstream Wave, a mobile and desktop app that provides remote voice and video collaboration tools, works perfectly with Grandstream’s UCM6300 series. Enjoy an easy-to-use platform to join, schedule and hold meetings, calls and conferences from anywhere!

UCM Remote Connect

UCM RemoteConnect allows businesses to easily build a secure collaboration solution for remote workers. It offers a companion cloud service for the UCM6300 series that provides always-on, automatic NAT firewall traversal to ensure secure connections by remote users. 

And that’s not all! Grandstream’s UCM6300 series has a lot of potential awaiting your discovery. Visit our product page or contact one of our VoIP solutions consultants to learn more!

Build a Virtual Lobby with Mobotix Cameras

November 12, 2020 by Ying-Hui Chen

Imagine a lobby with no receptionist and all your visitors will be greeted or contacted automatically when they walk in. This is the future of a virtual lobby that’s secure, efficient, and cost-effective. With one single PoE cable, Mobotix’s IP cameras provide your clients with a device that will:

  • Make announcements based on events.  
  • Make a phone call to the back with a recorded message announcing a visitor
  • Act as an intercom through the camera mic/speaker
  • Send an email with a snapshot of the visitor for records
  • All while recording video for security right onto the SD Card.  No NVR or server needed.
  • If compatible with the Multi-Sense accessory, then it can also protect and send alerts based on:
    • Noise, such as glass breaking
    • Light – flashlights or lights after hours
    • Motion to send an intrusion alert via email / call to security.

3 Mobotix Cameras to Build a Virtual Lobby:

  • Mobotix c26B Indoor 360° Wall Camera: a complete video system for ceiling installations. This small and light, but reliable camera offers a complete hemispheric view and can be used with a night or day sensor. 
  • Mobotix i26B Indoor Wall Camera:  a compact and discreet security system specially designed for wall installations. The i26B has a 15 tilt angle that gives your clients an overview of the room. When used with a 180 lens, a single i26 can be used to monitor an entire room. Its design allows it to be inconspicuous in any room. 
  • Mobotix p26B Indoor 360° Wall Camera: an indoor camera that can be installed with 2-way communication with audio and speaker for announcements. The p26B is available in various sensor and lens options including a 180° fisheye lens or a 103° ultra-wide-angle lens. 

Contact one of our VoIP consultants at 1-800-398-8647 to learn more about Mobotix’s security cameras!

How to Lock and Unlock The Fanvil Phone Keyboard

November 11, 2020 by Ying-Hui Chen

Locking your Fanvil IP phone keyboard can be handy when you want to avoid hitting the wrong keys during an important call. Today we will take Fanvil’s X4U IP Phone as an example and show you how to lock and unlock the Fanvil keyboard easily. 

How to Lock and Unlock the Fanvil X4U IP Phone Keyboard

To lock your Fanvil X4U IP phone:

  • First long-press the “#” key for 3 seconds
  • You will see the message “Your keyboard is locked” displayed on your phone screen

To unlock your Fanvil X4U IP phone:

  • Repeat the same action: long-press the “#” key for 3 seconds
  • Now the phone will ask you to put in a password
  • The default password for this is “123”. Note that this password can be configured and altered.
  • Once you entered the password, press “OK”
  • Now you will see a message “Unlocked” on your screen

How to Configure Fanvil Phone Keyboard Lock Settings

Note that the keyboard lock feature is available on the older Fanvil models by pressing the “#” key. It is also available on Fanvil’s latest phones, the XU Series, X7 series, X210. However, the keyboard lock feature is not enabled by default on the new models, users will have to do the following:

  • Go into the Fanvil phone GUI
  • Go to phone settings
  • Advance Tab 
  • Adjust Keyboard lock settings, from where you will have the option to set your own password

There you have it! Have you successfully locked and/or unlocked your Fanvil phone? 

Visit our website or see Fanvil’s user manual here to learn more: ttps://

What are the Differences Between Traditional WAN and SD-WAN?

November 9, 2020 by Ying-Hui Chen

Are you facing issues with your existing communication infrastructure? Are you looking to cut down more costs? It’s time to consider the benefits of SD-WAN!

Traditionally, Multi-Protocol Label Switching (MPLS) is an effective way to ensure reliable connections for real-time applications. MPLS is an overlay technique designed to improve performance for branch offices, metro services, and other multi-branch enterprises that require quality of service (QoS) for real-time applications.

However, as businesses grow, MPLS becomes more limited and expensive and that’s where SD-WAN comes into play!

Traditional WAN vs SD-WAN – What are the differences?

Here we will focus on three main differences:


Unlike the traditional WAN, SD-WAN senses the quality of all your connections and routes the traffic to the best path to optimize your call quality and make sure your communication system is up and running smoothly at all times. 

Also, SD-WAN is a cloud-based service that gives office workers direct access to the cloud; whereas a traditional WAN routes the traffic to a data center or headquarter.


The traditional WAN (multi-protocol label switching) requires leased lines from the same provider. These leased or dedicated lines are expensive. You can use SD-WAN to augment an existing MPLS connection or discard it all together which will generate significant savings!s for your business.


With traditional WAN, when a business expands into new markets, it’s hard to find a provider that provides global coverage. Businesses would need to work with multiple providers and partners to stitch the coverage together by themselves. 

SD-WAN, on the other hand, is a feature on services like SimpleWAN that can be utilized on their cloud-based controller, providing a simple sight picture of your entire network no matter how many branches you have, where they are located, or how far they are from each other. 

Read here to learn more: 4 Ways How SD-WAN Makes Your Business Voice Better

What is a softphone? How does it work?

If you travel a lot or work offsite frequently and you haven’t heard about softphones, you are really missing out!

What is a softphone?

A Softphone is a software-based application that is usually available as an app on your smartphone or PC. It is mostly used as the main phone or an extension of a desk phone.

Softphones have become a more popular solution to remote workers as it eliminates the need to carry a physical phone with you when you work offsite. It is also a more efficient and convenient solution to connect onsite and offsite workers. 

Read here to learn more: Why Using Softphones Is a Better Solution for Remote Workers

How Does a Softphone Work?

There are two main forms of softphones: Desktop softphones and mobile softphones.

Desktop softphones allow users to access UC features right from their computers without a desk phone. Simply download a dedicated app from your computer, features like chats, visual voicemail, document sharing, and more will all be available to you.

Mobile softphones give you the ability to connect with your team through your mobile phone. Through a dedicated softphone app on your cell phone, you will be able to call, forward calls, receive voicemail and chat with coworkers just like using a desk phone in the office.  

What are the Softphone Options on the Market?

Many VoIP service providers now provide a softphone option with no additional fees. Once you purchase the service subscription, you can download the softphone application at no charge. 

With the softphone, you will be able to take advantage of all the phone features you expect from a desk phone through an app. Here are a few examples:

There are also stand-alone softphone options like ZoiPer, a softphone solution that’s compatible with several VoIP service providers and PBXs including Asterisk, Freeswitch, 3CX, and more. 

Check out these 20 Free Softphone Options available to you here!

New! Sangoma Switchvox 7.6.1 is Now Available!

November 3, 2020 by Ying-Hui Chen

Sangoma announced that the newest version of Switchvox 7.6.1 is released for all active subscribers starting from November 4th, 2020! Request access and begin using Switchvox 7.6.1 is highly encouraged.

What’s New with Switchvox 7.6.1? 

  1. SIPStation Wholesale SIP Trunking Integration: Support for SIPStation Wholesale SIP Trunking with an easy-to-use tool and process for attaching an SMS DID to an extension.
  2. SMS: Expanded support for SMS carrier options for SIP Trunking wholesalers and Switchvox end users.
  3. Chat: Switchboard Chat Widget is no longer available. Download and use the Desktop Softphone and transition your team to using the app. See Switchvox Chat Transitions to the Desktop Softphone.
  4. More Issues Fixed: Permanent fix for the self-signed root certificate issue. See More updates here: Updating to Switchvox 7.6.1.

Learn more about Switchvox on our website or simply call one of our VoIP experts at 1-800-398-8647!

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