What Is IP Faxing?

December 27, 2019 by Ying-Hui Chen

Are you still using a traditional faxing service? It’s time for a change! IP faxing not only can lower your costs, but it also increases your work efficiency. If you haven’t heard about IP faxing, don’t start missing out, read this post to learn from the basics!

What is IP Faxing?

IP faxing, also called Fax over IP (FoIP), is a technology of sending fax documents over an IP network. Traditionally, we send and receive fax documents over the PSTN (Publicly Switched Telephone Network);  now with FoIP, we bypass the PSTN completely.

How Does IP Faxing Work?

With IP faxing, your fax document is first packetized, then encapsulated in a transport protocol and sent from “Point A” to “Point B”. Point A and Point B are typically fax machines that interface with a Fax over IP gateway or some sort of IP adapter.

These devices allow fax machines to interface with an IP network as well as conduct the digitizing and encapsulating of the fax document. 

Why IP Faxing?

IP Faxing comes with many unique benefits. Since you are using your existing network for the faxing service, fax over IP is very cost-effective compared to traditional faxing (fax over PSTN). Bringing your fax documents into IP realm will also allow you to easily archive, sort and email your important documents. See more benefits:

  • Unified network connectivity – leveraging your existing LAN and WAN networks. 
  • Advanced management capabilities
  • Lower cost (usually per minute rate)
  • Remote usage 

Since efaxing is such an important part of any business, more VoIP service providers are now including faxing service in their solutions. One such solution being Sangoma’s FAXStation, an error-free fax service designed to address the T.38 fax limitations, providing you with reliable and secure IP faxing solutions on the market. BabyTEL also provides a reliable and secure T.38 faxing solution that won’t break your bank! 

If you’d like to learn more about IP faxing, visit our webpage here to get more information!

Konftel Video Conferencing Bundle Solution: Everything You Need in One Box

December 26, 2019 by Ying-Hui Chen

Are you tired of shopping in multiple places for your video conferencing equipment? Konftel wants to make it easy for you! Now you can get everything you need for video conferencing in one of Konftel’s bundles. Konftel offers flexible options to fit your business needs. Each bundle contains a Konftel conference phone, camera, and the Konftel OCC Hub. 

Konftel has video conferencing solutions for small, medium, and large meeting spaces. The Konftel Video Conferencing units deliver crystal clear audio, are easy to install and setup with just a simple USB cord, and contain a two-year warranty. All units are even compatible with many third-party manufacturers such as Skype for Business, Cisco, Avaya, Mitel, and many more. Check them out here!

Why buy Konftel Video Conferencing Solutions?

  • OCC Hub allows for video conferencing whenever wherever with a USB port
  • OmniSound® audio technology
  • Easy installation and management
  • 2-year guarantee on all products

The Algo 8180 (G2): A High-Efficiency SIP Loudspeaker

December 23, 2019 by Ying-Hui Chen

Algo is known for its high efficiency VoIP paging solutions. If you are looking for a flexible loudspeaker that simply works, you can’t miss out on the Algo 8180 (G2) audio alerter! This perfect paging solution is designed for noisy environments such as warehouses, workshops, restaurant, and machine shops. Let’s check out some of the cool features:

Algo 8180 (G2) SIP Audio Alerter Key Features

The Algo 8180 (G2) is the next generation of the original Algo 8180. It comes with enhanced features such as enhanced multicast options, a relay input for using a button, and dedicated emergency alert extensions. This alerter is SIP compliant network audio device. When registered with a SIP server, one endpoint will play an audio file from internal memory upon ring detection. See more features:

  • Made in Canada
  • Dual-purpose loud ringing and/or talkback voice paging
  • Significantly louder (eight to twenty times) than typical telephones
  • SoundSure™ ambient noise compensation adjusts output for noise level
  • Selectable/customizable alert tones or announcements
  • PoE eliminates local power supply
  • Multicasting capability for wide area notification
  • Voice Paging with talkback capability
  • High efficiency and high output wideband speaker
  • Pre-loaded with several ringtones including bell, chime, gong, buzzer, etc
  • Supports custom uploaded WAV files or recorded messages
  • Multicast receive or broadcast capability

Watch our unboxing video to learn more:

Algo 8180 G2 Compatible Products

Need a more powerful alerting system? Add a horn speaker and/or a strobe light to make your facility even more secure! Algo 8180 G2 is compatible with a few Algo visual alerter and horn speakers. See a full list here:

Visit our webpage or simply give one of our VoIP experts a call today at 1-800-398-8647 to learn more about Algo’s 8180 G2!

How to Update the Firmware of the CyberData IP Paging Devices

December 20, 2019 by Ying-Hui Chen

3CX supports many CyberData’s devices including the emergency intercoms, indoor intercoms, paging adapters, paging amplifiers, RGB strobe lights, call buttons, zone controllers and more devices. 

However, before you start provisioning your CyberData devices, don’t forget to get your device firmware up to date with a 3CX supported version! This will help you avoid running into issues during the process. 

Not sure how to update the firmware? Read along:

How to Update the Firmware of your CyberData Devices

Updating the firmware of CyberData devices is fairly easy! Simply follow these steps:

  1. Download the 3CX supported firmware versions for Cyberdata devices here
  2. Unzip downloaded firmware from your PC
  3. Login to the CyberData device and go to the firmware page
  4. Choose File and find the appropriate firmware file from the downloaded firmware folder and upload it.
  5. Reboot your CyberData device 

You’re all set! Your device is now running on a supported firmware version. 

Go to our CyberData and 3CX pages to learn more about these solutions!

New VoIP Hardware & Software Roundup – December 2019

Christmas is right around the corner! Before we say goodbye to 2019, don’t forget to check out these new VoIP headsets and IP phones! This December, the new Poly headsets and Snom DECT phones are our two big highlights. Let’s dive in: 

Poly New Voyager 4200 VoIP Headsets

Poly recently introduced their new Voyager 4200 Series! What’s special about these new Voyager family members? These VoIP headsets come with a dedicated Teams button, both on the base and the headset. 

Designed for mobile office workers, these headsets provide multiple connectivity options and a variety of wearing styles. These headsets are currently in stock! Get one of these to try it yourself! 

Snom M1 Series DECT Phones

If you are looking for a wireless VoIP Phone for your active, on-the-go workplace, you can’t miss out on Snom’s M-KLE series DECT phones! These phones come with easy calling features and deployment options. The Key System Emulation feature allows you to easily handle calls with shared line appearances/shared call appearance across all cordless phones. 

This series includes the M10 and M10R DECT handsets, M100 base station, and M18 DECT deskset. They are all currently available on our website. Order here!

Xorcom New GW00 Series FXS Analog VoIP Gateways

We hear new updates from Xorcom frequently. This time, they are introducing 4 new FXS analog VoIP gateways with built-in high-speed NAT router to bridge between IP-based telephony networks and legacy telephones seamlessly. These analog gateways come with up to 75 FXS ports and support fax over IP through T.38. All units are Elasitx and Broadsoft certified!

Ready to learn more new VoIP hardware? Go to our website at www.voipsupply.com!

Check off VoIP Phones from your holiday list with VoIP Supply’s used phones inventory

December 18, 2019 by Youleidy Vega

This holiday season spice up your office gear with VoIP Supply’s Refresh IP Phones. Furnishing your business office does not have to break the bank. Check that off of your to buy list with Refresh. Refresh phones are refurbished devices that work as great as new and come with a full 1-year warranty. That’s a great deal this holiday season. Think about that; if your phone does not work well you have until Christmas of next year to reach out to us under its warranty!

Here are some great Refresh deals we currently have in stock. 

Poly (Polycom) VVX 311 VoIP Phone

The VVX 311 is a 6-line VoIP phone that has a simple and clean design. 

This entry-level phone features dual Gigabit ports and is perfect for users who make low to moderate calls on a regular basis. If you are a cubicle worker or a front desk receptionist in an office where calls are important but high volume calls are not frequent in the business then this is a good phone for that. 

Learn more about the VVX 311 here. 

Poly (Polycom) VVX 411 VoIP Phone

The VVX 411 is a color IP Phone that has a 3.5 LCD display and supports up to 12 lines. 

It is great for professional office staff that may need support for productivity add-ons such as an expansion module or a wireless headset, as well as third party Unified Communications (UC) applications such as calendar and corporate directory. 

Learn more about the VVX 411 here. 

Last but not least, we also have in stock the reliable Polycom IP7000 Conference Phone. 

Poly (Polycom) IP 7000 Conference Phone

The IP7000 is a conference phone that has proven its high-performance by not disappointing with its noise cancelling technology and echo cancellation technology. The IP7000 has full-duplex technology that eliminates distracting drop-outs providing crystal clear calls that are as close as it gets to life-like communication. 

This is an ideal conference phone for executive offices, conference rooms, and board rooms.

Learn more about the Polycom IP7000 here. 

The Polycom VVX 311, VVX 411 and the IP7000 conference phone are just a few of the options we have in our Refresh warehouse. There are other great options that you can check out here. 

This holiday season, help yourself to new office gear or make it a gift to a fellow business owner! Let us help you check check off IP Phones from your shipping list! 

Live Demo: Sangoma Zulu UC & Zulu Mobile (Webinar Recap)

December 11, 2019 by Ying-Hui Chen

Have you checked out Sangoma’s new Zulu mobile? During our webinar today, Todd from Sangoma shared a lot of good information about Zulu UC & Zulu mobile, including the key features & functionalities, interactive user interface, and even a live demo to show you how it works in real life! 

If you missed our webinar, I highly recommend you download our presentation slides here to review! The webinar recording will be shared out in a few days. Stay tuned!

Sangoma Zulu Desktop and Mobile Integration Key Features:

  • Feature-rich softphone clients
  • CTI – Browser and desktop integration for FreePBX & PBXact
  • Chat (1 to 1 messaging and Group Chat via Rooms with Emojis)
  • File transfer & Sharing
  • Presence control
  • Call pop-ups
  • SMS (requires SIPStation SIP Trunking service)
  • Fax (requires PBXact or a paid FreePBX add-on)
  • Screen Sharing (Beta)

Zulu UC comes included with all PBXact Systems. If you are using Zulu for FreePBX, here’s the pricing for licensing:

  • 2-user for 1 year: FreePBX license is Free!
  • 20-user for 1 Year – $199 MSRP
  • 1000-user for 1 year – $1999 MSRP

Also, don’t forget about Sangoma’s current promotions for resellers! It’s your chance to get up to $50 per item on select Sangoma devices and deeper discounts on FreePBX and PBXact products. Click here to learn more details!

Sangoma Zulu Q&A Session:

Q: For using the phone function of Zulu. Do you need SIP or RTP to open? Or is it just the Zulu server port?

A: Just the Zulu communication ports and this is only for remote clients.


Q: How much history for chat is kept?

Chat history is stored locally on the desktop or mobile client. The file is small, so it is never deleted by the application. Wiping the device or reloading an OS would delete the chat history.

Q: Is there a way to make Zulu smaller and still functional? The current softphone and chat clients are much smaller.

A: Yes, you can make it much smaller. The client was maximized for demonstration purposes on this webinar. We were able to show the client being resized and moved around the desktop.

What IP Phones are Supported by 3CX?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. 

In previous Mom’s calling Q&A series, we have discussed: What VoIP Phones are Certified for Microsoft Teams? Today, we have more new real questions and answers from VoIP users just like you.  

What SIP Phones can I use with 3CX?

A: I am looking for an IP phone that will work with 3CX phone system. Could you give me a list?

Q: 3CX supports many known brands such as Fanvil, Snom, Yealink and Grandstream, etc. Here’s a quick list:

Download our free service provider compatibility guide to learn more!

STAY TUNEDCome back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

First Look: Meet Snom’s M-KLE Series DECT Phone Handsets and Desksets!

December 5, 2019 by Ying-Hui Chen

Are you still searching for an intuitive, easy-to-deploy DECT phone solution for your team? Look no further! Snom’s M-KLE series DECT phones are the perfect solution you’ve been looking for. 

Designed for an active, on-the-go workplace, the M-KLE series DECT phones come with easy calling features and deployment options.  This series includes the M10 and M10R DECT handsets, M100 base station, and M18 DECT deskset. Let’s take a closer look:

Snom M10 & M10R DECT Handsets

The Snom M10 is a 4-line DECT handset designed for small businesses who need to quickly manage their call routing. What’s cool about this unit? It supports key system emulation, a features that allows users to handle shared line appearances locally without the need of a service provider! Answer, hold and resume calls on any phone with just one touch of a button.

Not to mention that the M10 DECT phone offers an extended range of up to 500 feet, HD voice and more.

The Snom M10R adds a rugged design. With a locking battery door, water resistant and shock absorption, this unit is built to last a long long time!

Snom M18 DECT Deskset 

What if I want the look of a deskphone? Not a problem! Check out Snom’s M18 DECT deskset that has the familiar look of a deskphone, but gives you the convenience of a handset. This unit provides 4-line call handing and 3-way local conference. You will need the M100 base station to run the M18 deskset. Just like the M10 and M10R, the M18 also supports key system emulation , DECT 6.0, HD voice and more features!

Our customers love that the M18 has a battery (7 hrs. talk time) in addition to AC power.  It allows them to move the deskset where needed without wires!

Why Snom M-KLE DECT Phone Series?

  • Key system emulation: Easily handle calls with shared line appearances/shared call appearance (SCA1 ) across all cordless phones without the need for SCA support from your provider.
  • Easy deployment: add up to a combination of 10 cordless handsets or cordless desksets 
  • Improved call handling: It’s easy to see incoming calls, hold calls, and pick up a call on hold from the handset with a simple press of a button
  • Extended range: DECT 6.0 technology allows up to 500 feet of range 

Are you ready to learn more? Join our upcoming webinar on January 14th to learn more or simply raise your phone and give us a shout at 1-800-398-8647!

Learn More about Snom M-KLE Series

DECT Phone 101 – Get your DECT Phone Questions Answered!

December 2, 2019 by Ying-Hui Chen

Lately, our team has been getting a lot of interests and questions on our DECT phones, therefore, we decided to create a post to help you learn more about DECT technology. In this post, we will tackle a few frequently asked questions about DECT. 

If this blog post doesn’t answer your question, don’t worry, simply chat with us on our website or give us a call directly at 1-800-398-8647!

What is a DECT phone?

DECT stands for Digital Enhanced Cordless Telecommunications. DECT phones are a type of wireless phones that typically gives you a range of up to 300 feet indoors and 500 to 800 feet outdoors depending on the models you choose. A DECT phone comes in handy when you need to roam in the house without being tied to your seat. 

What does DECT 6.0 mean?

The DECT 6.0 technology is only involved in making the phone cordless and you will still need some type of phone service, such as VoIP service, to send and receive calls. Watch our short video to learn about the DECT: https://www.youtube.com/watch?v=mmnw-MH6cOA&feature=emb_logo

What is the difference between DECT and Bluetooth?

One of the biggest differences between DECT and Bluetooth is the mobility range. While Bluetooth generally delivers short-range wireless mobility; DECT technology provides you with a greater range, around 330 feet (100 meters). 

Are you wondering about the differences between DECT phones and WiFi phones? Follow the links below to learn more:

What are the advantages of DECT phones?

DECT phones are popular for a reason. They provide high quality voice and longer range than other wireless phones. Here we will name a few key advantages: 

  • Greater mobility and flexibility
  • Seamless roaming
  • Better voice quality or Quality of service (QOS) than WIFI phones
  • Longer battery life than WiFi phones
  • Learn more!

What are the popular DECT phones?

VoIP Supply carries over 50 DECT phones from known brands such as Poly, Yealink, Grandstream, and Sangoma. Here are a few DECT phones of our customers’ favorites:

Do you want to learn more about wireless or DECT solutions? Download our Wireless VoIP guide here!