Grandstream has officially announced the beta release of their Cloud Device Management Platform

April 30, 2019 by Mary Cheney

Grandstream Device Management System (GDMS) provides a centralized interface for enterprises, service providers, channel partners and multi-site businesses to configure, provision, manage, monitor and troubleshoot large deployments of Grandstream endpoints in batches by site, group or model.

Key features of GDMS include:

  • Powerful and wide-ranging functionality including integrated device management, account management, device configuration, firmware upgrade, device monitoring, intelligent alarms, alerts and real-time statistics and reports
  • Supports all configuration parameters, including account settings, phone settings, network settings, system settings, maintenance, applications, profiles, handsets and more
  • Allocate and deploy a batch of accounts in two clicks; configure and manage a batch of devices by different sites, groups and models.
  • Real-time device and network monitoring with analytical system reports, intelligent troubleshooting, automatic diagnostic reports and one-click debug function
  • Offers various and practical task modes, instant tasks, scheduled tasks and task reports
  • Enterprise-level security protection including Bank-grade TLS encryption from end-to-end, two-way certificate verification mechanism between devices and GDMS platform, encryption of device information, and more

Are you interested in beta testing their new platform? It’s easy, simply sign up for a free account through the sign up link below:

Sign Up Here

This beta test is free and open to anyone who has access to Grandstream products supported by GDMS, which currently includes the WP series of portable WiFi IP Phones, DP series of DECT Cordless IP Phones, GXV series of IP Video Phones for Android™, and the upcoming new GRP series of Carrier-Grade IP Phones. GDMS support for all other Grandstream products will be available soon. Technical support for this beta test will be provided via Grandstream Forums.


We also encourage you to join our joint webinar with Grandstream on May 16th at 2PM EST.

New VoIP Hardware Roundup April 2019

The month of April was filled with a lot of exciting product releases for many of our favorite brands! Fanvil released the X7 and X7C, their new enterprise IP Phones, Grandstream brought us the GSC3510 Intercom Speaker and Mic and last but certainly not least, Vtech released the VCS762-2W ErisStation SIP Wireless Conference Phone. Let’s review each of these products in more detail.


Fanvil X7 & X7C Enterprise IP Phones

Fanvil X7

The X7 series from Fanvil are a great addition to their growing line of IP Phones. Both versions are fully touch screen and are easy-to-use, making them ideal for the modern office. 

  • Built-in Bluetooth
  • Wi-Fi Connectivity Capabilities
  • HD audio with Opus support

Grandstream GSC3510 Intercom Speaker and Mic

Grandstream GSC3510 Intercom Speaker and Mic

This one isn’t available just yet, but’s it’s set to be released soon! The GSC3520, when paired with any of the Grandstream desktop and cordless IP phones, or any of the DGS series of door phones, offers a state-of-the-art security and voice intercom solution.

  • 3 Directional Mics
  • Integrated Bluetooth
  • Web-UI Access for Control and Configurations

Vtech VCS762-2W ErisStation SIP Wireless Conference Phone

vtech wireless conference phone

With the increased demand for wireless conference phone solutions, Vtech has brought us the VCS762-2W ErisStation SIP Wireless Conference Phone! The Vtech VCS762-2W Conference Phone uses DECT technology for a completely wire-free solution allowing you to easily place the conference phone and its two wireless microphones anywhere you would like. 

  • 3-Way Local Conferencing
  • Built-In Wireless Microphone Charging Bays
  • Up to 24 Hours of Talk-Time


See All New VoIP Hardware

Broadvoice b-hive Receives INTERNET TELEPHONY Product of the Year Award

TMC, a worldwide incorporated media organization, has awarded Broadvoice b-hive the INTERNET TELEPHONY Product of the Year Award!

As a master agent for Broadvoice we are thrilled to see them receive this award. They are a great company to partner with and our customers and agents enjoy working with them.

b-hive is Broadvoice’s cloud PBX stage that consolidates communication and UC administrations into a complete UCaaS group with voice, informing and virtual call focus arrangements with SD-WAN. The stage is associated with a protected and excess system foundation and gives correspondences capacities that are infrequently discovered together in big business cloud arrangements, not to mention one that is intended for SMBs with as few as 10 workers.

“b-hive is constantly evolving with the latest communication innovations to increase productivity and ease workflow for today’s small and midsize businesses (SMBs). We’re thrilled to be a part of a prestigious group of companies recognized for their exceptional products and services.”
George Mitsopoulos, COO

Congratulations Broadvoice and thank you for delivering such an outstanding product!

About Broadvoice

Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.

The NEW Lifesize Icon 300 Conferencing Solution with 4K!

April 29, 2019 by hwaple

Lifesize recognized the need for a solution that delivers an enterprise experience at the fraction of the cost for small to medium-sized businesses. The new Lifesize Icon 300 Video Conferencing Solution contains 4K video conferencing capabilities that will take your conferencing experience to the next level.

Designed with 4k video sharing capabilities, the Icon 300 is the perfect video conferencing solution for huddle rooms. The Lifesize Icon 300 brings simplicity to your meeting space and gives your teams the flexibility to connect face-to-face with anyone inside or outside your network. Its ultra-wide field of view allows all participants to be seen even in the smallest of conference rooms, and its flexible design allows you to easily mount the device on a credenza, table or wall mount.

Key Features:

  • 4K presentation quality
  • Ultra-wide field of view to easily see meeting participants
  • Powerful wide-angle optics provide pristine image clarity
  • Seamless integration with the Lifesize cloud-based service
  • Fits easily on a credenza, table or wall mount

What’s the Difference Between the Lifesize Icon 300 and other Lifesize Devices?

Compared to the Lifesize Icon 600 and 800 the Lifesize Icon 300 does not contain a separate codec, which means less clutter in your conference room! The Lifesize Icon 300 also has 4K screen sharing quality.

Why Buy Lifesize?

Lifesize is always looking for new ways to change the video conferencing experience. Their products are plug-and-play and easy to set-up and configure, honestly for someone who isn’t a tech ninja if I can set-up the device so can you! The Lifesize Portal is also jam-packed with the content you need to get educated on the product line. The team over at Lifesize is very responsive and great to interact with. Here at VoIP Supply, we have the Lifesize products set-up in our Executive Conference Room, give us a call at 1-800-398-8647 or stop on by to test out the products for yourself!

Want to learn more about the Lifesize Icon 300? Visit the product page here!

Mitel Proposes an All-Stock Merger with Avaya

April 26, 2019 by Mary Cheney

On April 25th, 2019 Mitel announced that it would be making a bid for their largest competitor Avaya. It is said that financial backers are planning to offer around $20 to $22 per share, valuing Avaya at over $2 billion.

In the age of M&A, it’s always exciting to see how these types of partnerships pan out. Both Mitel and Avaya, in their own right, have a unique product offering and a very loyal following. Only time will tell how their customers feel about this acquisition.

Are you currently a Mitel or Avaya reseller or agent? What are your thoughts on this M&A?

More from: VoIP News Mary Cheney

Xorcom Software Updates: See what’s new in CompletePBX and MT Manager

April 22, 2019 by Mary Cheney

Today, Xorcom announced some more exciting software updates on their CompletePBX and MT Manager. Let’s check out the details!

MT Manager – Multi-Tenant PBX – 1.0.14

Bulk Actions introduced to MT Manager GUI

So what does this new Bulk Actions allow you to accomplish and why is it important?

The introduction of this update now allows you to select and apply an option to multiple tenants at the same time! This speeds up the process of having to go into each individual tenant and expedites the process significantly. We like seeing improvements such as these because they allow you to work more efficiently.

Set Default PBX Image

When you are dealing with multiple accounts, one of the easiest ways to organize them is by being able to assign an image. This makes it visually more attractive and allows you to find accounts more quickly.

Xorcom now gives you the functionality to do that with this new updated.

For more details on these updates, you can check out their original post!

Are you currently using Xorcom’s multi-tenant PBX? What are some of your favorite features and are there other’s you think they should add?

How to Increase your Revenue with Sangoma (Webinar Recap)

April 19, 2019 by hwaple

During this month’s Sangoma Reseller Webinar, Mark Carson discussed ways to increase your revenue with FreePBX and PBXact. If you missed the webinar, you won’t want to miss out on this quick recap! 

Download the webinar slides here to learn more details!

Sangoma Reseller Webinar Q&A

Question 1: If I currently have FreePBX how do I transition to PBXact? Is it easy?

Answer: If you have a Sangoma FreePBX Appliance Sangoma offers an upgrade module that allows you to convert your FreePBX into a PBXact system. The upgrade module gives you a new deployment ID that you plug into your system, converts it, then it goes out to the Sangoma portal, pulls in the software for PBXact appliance and turns it into a PBXact system. If you currently have FreePBX that you downloaded from the internet you cannot convert it into a PBXact system.

Question 2: PBXact has a lot of modules, which ones do you see customers most drawn to?

Answer: The modules that customers are most drawn to are Endpoint Manager for 3rd Party Phones, Paging Pro, Conference Pro, and Extension Routing.

Endpoint Manager: Auto-provision and configure phones, paging devices, gateways, and specialty devices.

Paging Pro: Valet style paging, scheduled pages, outbound notifications

Conference Pro: End User Conference room management and control

Extension Routing: Easily and visually control which extensions are allowed to use which outbound routes

Question 3: If you don’t have the Endpoint Manager 3rd Party Phone Manager how difficult would it be to configure a Poly conference phone to a PBXact?

Answer: In order to do so, you would create a generic extension in the system that does not have an endpoint manager associated to it (it would be a straight extension) you would then give it a SIP username and password and go into the Web GUI of the conference phone and program the SIP settings such as the URL or IP address for the PBXact system and then put in the username and password and your 3rd party phone should be registered and work

Click Here to Learn More about the Sangoma Reseller Program

Poly Refurbished phones for the smart shopper

April 18, 2019 by Youleidy Vega


For the month of April, we are featuring Poly (Polycom) products for our dose of Refresh refurbished IP phones. All Refresh products come with a 6-month no questions asked warranty. That being said, what are you waiting for to check out our line? See all the products here. 

Poly VVX 310 Only $77.99


The VVX 310, a 6-line media phone with Gigabit capabilities. The VVX 310 easily integrates with third-party applications and is easy to deploy and manage.
Learn more about the VVX 310 here.






Poly VVX 410 Only $104.99

The Poly VVX 410 offers 12 SIP lines with a color LCD display. The VVX 410 is ideal for users who handle a good amount of calls on a daily basis. Supporting Gigabit and advanced Unified Communication (UC) features, the VVX 410 is a robust IP Phone.
Learn more about the VVX 410 here.





Poly IP5000 Only $209.99

The Poly IP 5000 is a conference phone for the small conference phone or executive office. It features a 7-foot microphone and full-duplex technology for crystal clear calls. You can power it through PoE or via an optional power adapter.
Learn more about the IP 5000 here.





If you want to learn more about our Refresh line or have any questions about these Refresh phones or any others, please contact us at 1-800-398-8647.

VoIP Supply Named 2019 Best Places to Work Finalist!

April 17, 2019 by Mary Cheney

Just like every year, Buffalo Business First received well over a hundred nominations for the 2019 Best Places to Work list sponsored by Quantum Workplace. This year, VoIP Supply is once again honored to be the small category finalist!

What Is Best Places to Work?

Best Places to Work is created to learn what the employees are really thinking about the places they work and provide with valuable information to improve the company’s day-to-day operations and workplace environment.

All Best Places to Work winners are determined exclusively on the basis of their employees’ responses to the Best Places to Work Survey. Employee responses from the 30 standard survey questions, along with the number of employees that respond to the survey, are calculated to determine the company’s overall score and ranking.

See all finalists here

We are very excited to be the finalist of Best Places to Work once again! We would like to thank all of our dedicated and amazing employees for their hard work and nomination. Learn more about VoIP Supply’s culture here!

Do Poly (Previous Polycom)’s VVX Phones Work with Microsoft Teams?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: How does FreePBX-to-PBXact Conversion Module Work? Today, we have more new real questions and answers from VoIP users just like you.

Do Poly (Previous Polycom)’s VVX Phones Work with Microsoft Teams?

Q: Do Poly (Previous Polycom) VVX 411 work with Microsoft Teams?

A: Unfortunately, Poly does not support Microsoft Teams at this point. Only SIP and SFB are the profiles. Yealink would be your solution. Click here to see more Yealink Teams Phone options.


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591