NEW Firmware 1.6.0005 Updates from Advanced Network Devices

March 19, 2019 by Ying-Hui Chen

Advanced Network Devices (AND) released new firmware to improve brightness flexibility and peripheral control for their users. It’s recommended to update your IP devices to firmware 1.6.0005 to ensure that you have the best experience. See what has been updated:

  • IP devices now support IEEE802.1X network switch port authentication via a configuration file.
  • IP displays offer more flexibility with brightness settings, including adjusting brightness based on your local sunrise/sunset times and adjusting auto-brightness levels to accommodate specifics of your environment.
  • More precise access control and notification controls, including the flexibility to set activation of connected analog peripherals and device indicators beyond the initial alert duration.

New VoIP Hardware Roundup March 2019

What’s new for spring? Lots of new VoIP hardware releases! This month we have some exciting new VoIP gateways from Grandstream and Patton, as well as a new video conferencing solution from Poly. Let’s get to it:

New Polycom Studio Conferencing Solution

The Polycom Studio is another great solution for huddle rooms and small conference rooms that demand business-class performance with a simple USB plug and play video bar. The Polycom Studio works with nearly any video platform and is an affordable video conferencing solution for any budget. This unit is currently in stock! Check it out now.

  • Simple to deploy and manage
  • Polycom Acoustic Clarity
  • 5x zoom / EPTZ
  • Speaker tracking technology

New GXW4500 Media Gateways from Grandstream

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Grandstream recently released the new GXW4500 series gateways! This series are E1/T1 digital gateways that come in three different models, the GXW4501, GXW4502 and the GXW4504, supporting 1, 2, or 4 T1/E1/J1 spans and 30, 60 or 120 concurrent calls respectively. Pre-order your Grandstream GXW Gateway Now! Units begin shipping early April.

  • TLS and SRTP security encryption technology to protect calls and accounts
  • Software-configurable E1/T1/J1 port and supports PRI, SS7 and MFC R2
  • Dual Gigabit network ports with a configurable integrated NAT router
  • Supports up to 120 concurrent calls, multi-language voice prompts and T.38 fax

See the competitive comparison chart here

Patton’s New SN4140E 2 FXS Industrial Gateway

The Patton 4140E Industrial VoIP Gateway is ideal for delivering VoIP telephony in outdoor or environmentally exposed environments where heating and cooling cannot be controlled.

The SN4140E provides interconnection and conversion between modern IP-based Voice networks using SIP and traditional analog phones, analog PBX equipment or PSTN lines. We are now accepting pre-orders. The gateways will ship end of March.

  • 2 FXS Ports
  • 1 or 2 10/100/1000 Base-T Ethernet ports
  • Complete SIP and T.38 support
  • Easy management and provisioning

See All New VoIP Hardware

Polycom Used and Refreshed IP Phones

For the month of March, we are featuring Polycom products for our dose of Refresh, refurbished IP phones. Refresh offers great quality used products for less. All Refresh products come with a 6-month no questions asked warranty. That being said, what are you waiting for to check out our Refresh line? See all product here!

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Our featured products

Polycom VVX 311

The VVX 311 is a 6-line entry-level business phone for any user who handles moderate to low call volumes. This is the phone for cubicle workers or for an office attendant who takes a good number of calls on a daily basis. The VVx 311 provides great features such as crystal clear audio with Polycom’s HD Voice and an intuitive easy to use user interface.

The VVX 311 can be deployed on your existing network so that you don’t have to upgrade your call platform on your desktop devices.

Top Features of the VVX 311

  • Backlit grayscale graphical LCD (208 x 104)
  • 6 line or speed dial keys
  • HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset)
  • 2 x Ethernet 10/100 or GigE (VVX 310)
  • Asian character support
  • Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer
  • 4-way navigation cluster with center “select” key
  • Supports VVX Expansion Module and VVX Color Expansion Module (Expandability up to 3 modules)

VVX 311 Datasheet

Polycom VVX 410

The Polycom VVX 410 is a 12-line expandable media phone that boasts a larger color-screen display and dual gigabit ports. The VVX 410 is designed for the office worker who needs a great quality, feature-rich device on a daily basis.

Top features of the VVX 410

  • 3.5″ TFT (320 x 240)
  • 12 lines (programmable line keys)
  • HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset)
  • 2x Ethernet 10/100 or GigE
  • Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer

VVX 410 Datasheet

Polycom phones easily integrate with third-party Unified Communications and productivity applications. Even better, Polycom phones feature Zero Touch Provisioning and web-based configuration making Polycom phones easy to deploy and administer so that users can reduce deployment and maintenance costs.

Polycom IP5000


Do you need a conference phone? If you are in the search to enhance your conference calls then Refresh also has you covered with the Polycom IP5000.

The IP5000 is ideal for small conference rooms or huddle rooms, providing full-duplex technology for clear calls with no voice lag or voice drops. This is a great conference phone for meetings of up to 6 participants where they are sitting up to 7 feet away from the device.

  • Polycom HD Voice for high-fidelity calls at up to 7 kHz – conference calls that sound as natural as being there
  • Polycom’s patented Acoustic Clarity Technology – delivering the best conference phone experience with no compromises
  • 7-foot microphone pickup
  • Integrated PoE with optional AC power adapter
  • High-resolution 248 x 68 pixel white backlit LCD display with custom intensity control
  • Shared call/Bridged Line appearance and Busy Lamp Field
  • Corporate Directory access, user-configurable contact directory and call history
  • Multi-language support
  • Compatible with a broad array of SIP call platforms to maximize voice quality and feature availability while simplifying management and administration
  • Supported codecs: G.711, G.729a, G.722, iLBC
  • Does NOT ship with an AC Power Supply. If you are not using it on a PoE enabled network, remember to add on the optional Power Supply!

Polycom IP5000 Datasheet

Do you have questions about Refresh or want to find out more about any of the products listed here?  Call our VoIP experts at 1-800-398-8647!
See All Refresh IP Phones!

VoIP News: Plantronics and Polycom are Transforming into Poly

Plantronics today announced that they are transforming into Poly, a global communication company that powers meaningful human experience of communications and collaboration.

“Our new brand represents the many elements of our history that we bring together to enable people to work the way we all work now, which is anywhere and across multiple collaboration tools,” said Amy Barzdukas, executive vice president and chief marketing officer, Poly. “No other company has as many communications devices and services that we offer across any platform of choice, and the true power will be in how we bring them together so people can do more.”

Poly will focus on four areas of innovation:

  • Intuitive Work Environment – address audible distraction in open spaces and provide technologies that make huddle rooms as powerful as board rooms.
  • Collaborate in your way – a wide range of collaboration solutions
  • Mobile First – high-quality tools to be productive from anywhere
  • Advanced cloud service – easy-to-use and easy-to-manage

At Enterprise Connect 2019, Poly is unveiling their new products and services, including Polycom Studio, Plantronics Elara 60 Series, Eagle Eye Cude, Blackwire 7225 and more!

If you’d like to learn more about Poly, click here to see the press release!

CompletePBX Updates: Important Privacy Fix

March 18, 2019 by Ying-Hui Chen

Xorcom CompletePBX announced today that they have fixed several issues, including an issue that may affect call recordings, which was caused by the previous update.

Users that never upgraded to version 5.0.65 will not be affected. It is highly recommended for systems using version 5.0.65 to upgrade to version 5.0.66 or higher as soon as possible.

What’s in new version 5.0.65?

  • Fixed a potential call recording issue introduced in version 5.0.65 and
  • Improvements in the Complete Concierge Hotel PMS interface fixed an issue in Mitel protocol where room status is not being sent correctly
  • Fixed Inbounds calls failure in case there was a disabled trunk with source IP configured, and the calls were being made from any other trunk in the system

Did you encounter any of these issues? Contact our tech support to get help or learn more details.

CyberData: A Comprehensive Mass Notification System for Schools

As winter comes to a close and summer is just around the corner, many schools are searching for a comprehensive solution to upgrade their mass notification system.

Many educational institutions turn to an all-in-one solution from one single manufacturer like Cyberdata for their entire system in search of reducing overall costs and increasing efficiency. Let’s check out some successfully implemented solutions based on a real-life case as recommended by CyberData!

CyberData: An All-in-One Mass Notification System for Schools

CyberData successfully implemented a complete mass notification system for a high school with 600 students. The recommended solutions include:

CyberData’s SIP products install seamlessly into your IP-based phone system. They also support many popular 3rd party IP paging and notification software products to provide you a cost-effective way to implement IP-based paging and event notification.

If you are looking for an overall solution that delivers sophisticated and innovative results in a cost-effective manner, give one of our VoIP experts a call at 1-800-398-8647 or visit our website today to learn more!
Learn More About CyberData

Grandstream Discusses New Products and What to Look Out For in 2019 at ITEXPO 2019

March 15, 2019 by Steve Lopian

What’s new with Grandstream? Well, a lot.  That’s why we absolutely had to pick the brain of Grandstream’s Senior Marketing Manager, Phil Bowers at this year’s ITEXPO 2019.

Phil was nice enough to let us ask him some important questions and be a part of our interview series at the show this year. And while we interviewed several manufacturers, we were super excited to hear about what’s in store for Grandstream in 2019!

Phil was very excited to let us know about the release of their new line of DECT phones, the DP730 and the DP722 and their new GXW4500 line of digital gateways!

But that wasn’t all Phil let us in on! To see the whole interview, click the video above and get excited about what’s coming in 2019 from Grandstream!

What were you most excited about after watching our interview? Let us know in the comments!

Are you a VoIP reseller? Want to resell Grandstream products? Sign up here!

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VoIP Supply Celebrates Its 17th Milestone Anniversary!

March 14, 2019 by Ying-Hui Chen

VoIP Supply LLC celebrates its 17th anniversary on March 14th, 2019 with over 30 dedicated employees behind their efficient website where customers fulfill their VoIP needs and develop new businesses!

VoIP Supply Celebrates its 17th Anniversary

Over the years, VoIP Supply has been relentlessly expanding and improving its VoIP reseller program and fulfillment capabilities to help their VoIP partners grow. Today, the team works seamlessly side by side with multiple VoIP service providers and provides VoIP provisioning and fulfillment services for their partners with lots of benefits and features.

White-Labeling & Plug-and-Play Provisioning

Custom branding on the boxes and private stock holding are just two of the popular benefits their VoIP partners enjoy. See more VoIP Supply partner advantages below:

“I am thrilled with where the company is today and am honored to work with such a great team. Their passion and dedication to our customers, partners and our community makes me so proud. We truly have a winning team.” – Paula Griffo, President and CFO of VoIP Supply

About VoIP Supply

VoIP Supply, LLC (https://www.voipsupply.com) is North America’s leading VoIP solutions provider. Since 2002, VoIP Supply has delivered valuable solutions for some 125,000 customers worldwide. With over 25 passionate employees, 2,500 products, 20,000 square feet of office space and an unlimited number of VoIP solutions to meet your needs. VoIP Supply has everything you need for VoIP, whether you are a consumer, business, service provider or reseller.

VoIP Supply is a three-time Inc. 500/5000 honoree, listed by Business First as one of WNY’s Most Admired Companies, as well as being consistently ranked one of Western New York’s Best Places to Work.

PBXact and PBXact Cloud – the benefits of selling both (Webinar Recap)

March 13, 2019 by Ying-Hui Chen

Are you interested in selling Sangoma products? If yes, you’re in luck! Sangoma’s reseller webinar series this month covers the key selling points of Sangoma’s PBXact and PBXact Cloud. Don’t miss out on this insightful webinar recap!

Download the presentation slides here. The webinar recording will be available shortly. Stay tuned!

Sangoma Reseller Webinar Q&A

Q: Is the interface the same for PBXact on-premise as it is for the PBXact Cloud?

A: Yes, exactly the same.

Q: can SIPStation pool across multiple locations for a customer?

You can set up multiple locations, but each one has to have its own registration. You can’t buy one trunk and register them all to one trunk. All Minutes pool.

Q: What are the benefits to buy Sangoma products through VoIP Supply

A: One benefit being that you get a dedicated rep to assist you and your customers. Plus, you will receive exclusive reseller discounts on all of the brands and products VoIP Supply carries. And don’t forget about the programs VoIP Supply offers:

  • Rental program – Device as a Service (DaaS) gives your customers the widest variety of VoIP products for a low monthly payment
  • Refresh & Reclaim – offering certified reconditioned devices at a fraction of the cost plus offering an outlet for selling off used and excess VoIP equipment
  • Provisioning – get your VoIP hardware to deliver to your customer and ready to go right out of the box  

New Beta Testing: Grandstream’s GSC3510 SIP Intercom/ Microphone

March 12, 2019 by Ying-Hui Chen

Don’t miss out on the latest beta testing opportunity from Grandstream! Grandstream recently announced a new beta test on their new upcoming GSC3510 SIP Intercom Speaker/Microphone. If you have extensive experience working with VoIP networks and SIP intercoms, apply for the beta testing here by March 20th! Only 50 applicants will gain a spot to test this soon-to-be-released product.

About Grandstream GSC3510 SIP Intercom/Microphone

The GSC3510 wireless speaker/microphone is an 8W high fidelity speaker with 3 directional microphones, beam forming, and up to 4.2 m voice pickup range. Integrated dual-band WiFi, Bluetooth, and advanced acoustic echo cancellation are just some of the highlighted features the GSC3510 has to offer. Check out more features below:

  • Wireless SIP speaker/microphone
  • 8W high fidelity speaker
  • 3 directional microphones with multichannel microphone array design, beamforming, and up to 4.2m voice pickup distance
  • Integrated dual-band WiFi and Bluetooth, network port with PoE
  • 20KHz full band audio (including full band Opus and wideband G.722 codec support)
  • Advanced acoustic echo cancellation for full-duplex 2-way audio

Apply for the Beta Testing Today!