Sangoma has Released New Zulu UC 3.2.3 Features!

July 15, 2019 by hwaple

If you do not use Zulu UC, now is the time! Sangoma has released new features and improvements for Zulu Desktop 3.2.3, here is what you need to know.

What is Zulu UC?

Zulu UC is an intuitive business communication platform that has all the bells and whistles users need to enhance productivity and mobility for FreePBX and PBXact phone systems. It is ideal for office workers who alternate between locations or are away from their desks, call centers who do not use desk phones and need to have the ability to make and receive calls using their headset, and remote workers who need their extension with them and need to stay connected to their office wherever they are. Zulu UC has the tools you need right where you need when you need it to get your job done efficiently.

Click here to download the Zulu UC datasheet.

New Features:

  • Improved call reliability
  • Improve call setup time
  • Image previews for images in chat
  • Auto Answer calls based on alert-info SIP messages
  • Unread message notification counter on application dock icon
  • Support early media playback
  • Improve click to call support with click to call across the desktop with tel: links and no extra configuration needed when using Chrome and Firefox plugins

New Improvements:

  • Typing notifications for chat
  • Visual indication for status when a user is on a call during ringing
  • Update internal SIP stack (SipJA to 0.13)
  • Improve shared links (urls) and metadata styles on chat
  • PDF previews

Click here to download the Sangoma Reseller Webinar slides where Mark Carson discussed everything you need to know about Zulu UC!

Interested in learning more about Zulu UC? Give our VoIP Experts a call at 1-800-398-8647!

Spectralink Versity Adds New Features to Improve The User Experience

Designed with your business continuity in mind, Spectralink Versity is known for its ability to empower your staff to enhance and streamline workflows with user-friendly features and functionality.  

As Spectralink constantly updates their handsets to ensure the best user experience,  more innovative new features and bug fixes have been added in the latest software release. Let’s check out how your business can take advantage of them!

What new features have been added?

  • Batt Life application – displays the current condition of the battery and allows the user to adjust charge alerts
  • Biz phone – revised to align with the current Google phone app
  • Device app – new time settings are added to the Device Settings app
  • Barcode app – allows the user of the Enter key to move to the next field to be populated by scanning
  • Logging app – new advanced debugging assists the collection of data for debugging phone issues when they occur in the field.
  • See more new updates and fixes here!

Download the Software Release Notes

Download White Paper: Rethinking Smartphones for the Enterprise

How does your business benefit from using Spectralink Versity? We’re excited about these new add-ons and would love to hear from your experience! For more information, visit our Spectralink page or simply give us a call at 1-800-398-8647.

Broadvoice Awarded 2019 Unified Communications Product of the Year!

July 11, 2019 by Ying-Hui Chen

Broadvoice announced that their cloud PBX platform b-hive has once again received a Unified Communications Product of the Year award! This award was given by TMC to honor the most innovative UC solutions on the market. 

“We developed b-hive from the ground up to be the premiere cloud communications platform with end-to-end customer experience in mind. From its ease to deploy and administer to its rich PBX, contact center and messaging features, we aimed to provide our customers with a frictionless experience,” said George Mitsopoulos, chief operating officer at Broadvoice

Broadvoice b-hive provides small and medium businesses with a more powerful, dependable and affordable cloud communications platform that combines telephony, UC, and virtual call center in one solution. Learn more about Broadvoice here.

Congratulations Broadvoice! We are excited to partner with our award-winning partners and looking forward to providing more innovative solutions in the future.  

The Power of Zulu UC by Sangoma (Webinar Recap)

July 10, 2019 by Ying-Hui Chen

We had another successful Sangoma reseller webinar today! Tom and Mark discussed everything you need to know about Zulu UC, a desktop softphone integration by Sangoma. If you missed the webinar, we highly recommend you review the slides and Q&A in this post!

What was covered in the webinar?

  • Zulu UC Overview
  • Compatibility & Installation
  • Desktop Client
  • Mobile Clients
  • How to try and buy for yourself and your FreePBX users.
  • Wrap-up, Q&A

Download the presentation slides here!

Webinar Q&A

Question: Any ETA on Zulu Mobile going GA? Like FAX Pro that allows us to use different 3rd party SIP trunks.

Answer: Zulu Mobile will be released sometime in Q3 (possibly end of August). It will be GA and no longer in BETA  but it will initially not be as feature rich as desktop SMS. We don’t have plans to allow 3rd party SIP trunks as of right now. You have to use SIPStation.

Question: Any ETA on Zulu working with BLF at this time if on a Zulu call that does not show on Phone BLFs or in switchboards like FOP2.

Answer: Yes, this is in the works. BLF is a SIP function and Zulu is web RTC so it’s not collecting that information. This is actually SIP activities and it’s a development on the Asterisk side. 

Are you using Zulu UC? How is your experience? If you have any questions, please contact Tom at 1-716-531-4265 or email at [email protected]!

Learn more about Sangoma ZULU UC 

Spectralink’s DECT Phones Now Support 3rd Party ATEX Handsets and More!

July 5, 2019 by Ying-Hui Chen

Spectralink is getting even better! In order to offer the highest quality and secure voice communications across all enterprise environments, Spectralink recently announced the newest features and latest enhancements to their DECT product portfolio. Let’s check out what this is all about!

What has been updated?

The enhancement focuses on three major parts – security, scalability, and centralized management & provisioning. Key product enhancements include:

  • Integration with Microsoft Skype for Business Online 
  • Expand DECT server capabilities to target new accounts with Tetronik (lone worker/ man down regulatory compliance)
  • Eliminate multicast WAN issues (up to 256 IP-Base Station per site)
  • Manage Unified Communications locally even if Cloud connections fail; Branch survivability
  • Support Funktel ATEX DECT handsets for explosion protection applications

Click the links below to see different use case scenarios of Spectralink’s DECT Phones:

Are you using Spectralink’s DECT Solutions? How is your experience? Leave us a comment below! Have questions? Simply lift your phone and give our VoIP experts a call at 1-800-398-8647!

How to Combat Gray-Market Poly Devices on Amazon

June 27, 2019 by Ying-Hui Chen

Are you struggling to compete with low pricing Poly devices on Amazon? We feel your pain! To help you combat the gray market, the VoIP Supply team put together a list of strategies you can follow to win back your deals! 

How to Combat The Poly Gray Market on Amazon

#1 Authorized Partner: Tell your customer that you are an Authorized Poly Partner. Poly can generate an official letter for you to this effect. 

#2 Warranty: Let your customers know that you only sell authorized NEW products and they are fully covered by Poly’s manufacturer warranty. Anything purchased from an unauthorized source is at their own risk such as having defects, missing accessories or components, etc.

#3 Promotions: Poly offers great rebates and promotions frequently. Explain to your customer that gray market devices are not eligible for Poly promotions.

#4 Configuration: Explain that you offer FREE configuration services on devices you provide. Let your customer know that if they  use BYOD (Bring Your Own Device), that you’ll need to charge a “configuration fee” because the device is not passing through your warehouse for pre-configuration and thus your workload is much greater.  We often see $10 to $15 per phone as a configuration charge  

#5 Support: Explain that you fully support and troubleshoot the devices you sell but cannot guarantee ability to troubleshoot a BYOD. You should also highlight that you fully handle returns/RMA’s and the advanced replacement (if you have that).

Lastly, share our blog post with your customers: 5 Reasons Why You Should Purchase From an Authorized Poly Partner 

If you need more assistance, give us a call at 1-800-398-8647. What are your strategies of combating gray markets? Are they effective? Share with us! 

What is FDMS (Fanvil Device Management System)?

June 26, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. 

In previous Mom’s calling Q&A series, we have discussed: Does the VVX x50 Series Support the VVX D60 Wireless Handsets? Today, we have more new real questions and answers from VoIP users just like you.  

What is FDMS (Fanvil Device Management System)?

Q: What is FDMS? Where can I find more information?

A: FDMS is Fanvil’s Device Management System that allows users a way to centrally provision, register, upgrade and monitor their Fanvil devices. Check out the documents below to learn more:

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591 

Switchvox 7.1: How to Assign a Desktop Softphone to a User

June 24, 2019 by Ying-Hui Chen

Digium Switchvox is known for its simplicity and full features. Today, we are going to show you how to assign a desktop softphone to a user.

How to Assign a Desktop Softphone to a User on Switchvox 7.1

To accomplish this, first you need to find out if your user has a SIP phone extension. If not, you will need to create an extension first and then use Manage Phones tool to assign a phone to a user’s main extension. Let’s go through the steps together:

  1. Open Setup > Extensions:To create extensions and find the Manage Phones tool for an extension.

  1. Find the extension from the list and click on its Manage Phones action.
  2. Assign a Switchvox Desktop Softphone for the Main extension or for one of the person’s additional phone extensions.

That’s it! Please note that a user with multiple phone extensions can only have one that is a desktop softphone.

Have you tried Switchvox 7.1? What’s your experience? If you want to learn more about Digium Switchvox, be sure to check out our webpage!

VoIP Supply is hosting a workshop and networking event in NYC!

VoIP Supply NYC Roadshow

Are you looking for new ways to save your business time and money? If yes, then you’re in luck! VoIP Supply is excited to announce that we will be hosting a workshop and networking event in Poly’s state of the art Experience Center in New York City on July 16, 2019!

During this event, VoIP Supply, Poly, and Algo will present ways to save your business time & money, grow your revenue and partner with the industries best! Extra bonus: After our workshop we will be treating you to a Yankees vs. Rays game. Space is limited so don’t wait to reserve your spot today!

Why Attend the NYC Workshop Event?

  • Learn about VoIP Supply’s partner program and fulfillment services
  • Catch more revenue with amazing paging solutions
  • Explore the benefits of partnering with Poly
  • Get a free ticket to Yankees vs Rays game!

Still thinking about it? Check out the workshop agenda to see more details of the event!

Click Here to See Workshop Agenda

Webinar Recap: Algo’s Mass Notification Solution Application

In Algo’s webinar last week, Scott and Brian gave us an overview of the Algo portfolio and new product updates. The whole presentation was filled with a lot of great information. The part I personally enjoyed the most is the real use cases where they explained how and where businesses can apply Algo’s solutions. Some common use cases include:

  • Scheduled announcements
  • Emergency notification
    • Ring an extension
    • Push button
    • Relay input 8301

Download the presentation slides here to check out more details!

You may also find the Q&A session below useful.

Algo Webinar Q&A Session

Q: Any resources and support to help design a project from start to finish?

A: Our VoIP consultant, Brian Hyrek, is available to design your project. Scott from Algo is also available to get on a call with you if needed. Our in-house engineers can also help you with the project designing.

Q: Can Sangoma’s FreePBX work with Algo’s speakers?

A: Yes, Algo is compatible with Sangoma. Many of our FreePBX customers use Algo’s solutions. Algo is a 3rd party SIP endpoint and open standard SIP will register. Click here to download the compatibility guide.

Q: Are Algo devices able to do two-way communication?

A: Yes. The 4 speakers mentioned all have a microphone with the speaker to enable two-way communications. The 8186 device also has a microphone for two-way communication. It’s suitable for warehouses and large areas.

Q: Do all Algo endpoints need to be SIP registered?

A: No, not all speakers need to be SIP-registered. If it’s a paging speaker or paging adapter, you don’t need to register the endpoints. Only when you are making or answering a call, you need to have the SIP registered.

Want to learn more about Algo’s mass notification solutions? Visit our webpage or contact Brian Hyrek at 716-531-4318 or email at [email protected]!