How to Configure a Digium IP Phone with a Switchvox Phone System

November 16, 2018 by Ying-Hui Chen

One of the reasons that many of our customers love Digium IP phones is how easy they are to install and configure with Switchvox phone system.

Since Switchvox and Digium IP phones are equipped to automatically locate each other and communicate on a network, it will only take a few minutes to get your VoIP phone system up and running! Here’s the step-by-step guide:

How to Configure a Digium IP Phone with Switchvox Phone System

First, you need to make sure your network administrator has configured your Switchvox phone system Access Control and Phone Network sections so that your VoIP phones can access the IP PBX. Then follow these easy steps:

  1. Power up your Digium IP phone. Once powered, the phone will initialize and load the phone application.
  2. Wait for 2 minutes for the IP phone to connect to the Switchvox server.
  3. Once your phone has an extension and a configuration file, you will be ready to make phone calls!


  1. When the phone boots, you will see a screen prompting you for your extension number
  2. Enter it with the keypad and press the softkey “Enter”.
  3. Enter your voicemail password and press the softkey “Enter again
  4. Wait for a few moments, your phone should boot and be configured for your extension!

If your phone cannot find the Switchvox server or your network administrator has not assigned your extension, contact your network administrator for assistance.  

Learn more about Digium IP phones here.

Did you successfully configure your Digium IP phones with the Switchvox phone system? If you have more questions, you’re welcome to submit a ticket HERE, and our VoIP experts will be in touch to help you!

Sangoma Reseller Webinar Recap with Q&A

November 14, 2018 by Ying-Hui Chen

Today Mark Carson from Sangoma co-hosted an insightful Sangoma reseller webinar with VoIP Supply. We had lots of great interactions throughout the presentation and we’d like to share with all of you who might have missed the webinar!

Check out the webinar slide deck below and the Q&A session:

Sangoma Reseller Webinar Q&A Session:

Question 1. Can the second line on the Digium phone mentioned be used as a BLF?

Answer: Digium phones don’t allow you to do that. You will have to use a BLF unit

Question 2. How is the price of the Sangoma partnership determined?

Answer: Sangoma reseller program has three levels: Bronze, Silver, and Gold level. To become a partner of each level, you need to reach certain sales goals. The Sangoma products include Sangoma’s hosted service, FAXStation, SIP Trunking, VoIP Gateways, SBCs, etc.

  • Bronze partners need to sell $6000 Sangoma products in a year  
  • Silver partners need to sell $20,000 in a year
  • Gold partners need to sell $120,000-$150,000 in a year  

Question 3. On a VPN connection, is all traffic routed through the PBXact ?

Answer: Yes, it would be routed through the PBXact. It is going to use your bandwidth on your Internet connection to come in. Regular SIP connection uses about 91k on a connected call; with a VPN, it’s about 150. However, people are getting bigger and bigger Internet connections now so it’s becoming less of an issue.

Question 4. Will the data traffic also come through via the PBXact?

Answer: The data traffic for all the other data that goes on within your local area network doesn’t go through the PBXact. It’s only a separate VPN connection strictly for the phones to the PBXact system, so it’s not a replacement for a VPN environment for remote users on their desktop. It’s not going to facilitate their traffic, it’s just going to do the voice traffic over the VPN and through the PBXact.

Have more questions about Sangoma reseller program or products? Visit our website or simply raise your phone to call our VoIP experts at 1-800-398-8647!

Learn more about Sangoma's Reseller Program

More from: Q & A Ying-Hui Chen

How Do I Configure a Large Number of Yealink Phones?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Can I host a local 3-way conference with Grandstream’s GVC3210? Today, we are going to focus on mass deployments of Yealink phones. Check it out! 

How to Configure a Large Number of Yealink Phones

Q: I need to configure a large number of Yealink phones. How do I do it? Is there an easier way than deploying the Yealink phones manually? 

A: Yes, you can deploy through Yealink Redirection and Provisioning Service (RPS), a free service developed for all Yealink customers worldwide. The RPS simplifies the mass deployments of Yealink phones, saving you time and money in configuring and shipping phones and reducing errors caused by complicated manual configuration.

Follow this guide to start:


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

[Live Demo] How to Convert Sangoma FreePBX to PBXact under 10 Minutes

November 13, 2018 by Ying-Hui Chen

Did you miss our live demo webinar with Sangoma Technology? Check out the webinar recap video below to learn how to convert Sangoma FreePBX to PBXact phone system under 10 minutes with ease!

Sangoma FreePBX is one of the most popular open-source IP-PBX on the market to date. This all-in-one IP PBX is completely free to download and install onto your own hardware. It includes all the basic elements you need to build a phone system and is supported by Sangoma developers and by a global community of enthusiasts.

PBXact is the commercial version of FreePBX. It’s a more robust platform with an easier-to-configure interface. It comes pre-loaded with some modules that are add-ons with the FreePBX.

How to Share the Spectralink 8400 Series Handsets with Multiple Users

November 9, 2018 by Ying-Hui Chen

Once upon a time, our workspace and phone defined us; now, things are changing! More and more companies have jumped on the hot-desking trend where the workers are able to choose where they want to sit and which phone they desire to use in the office in search of better work efficiency and productivity.

Thanks to Spectralink’s handset sharing feature, your workers can share their devices easily too! Let’s dive in to see how it works:

How many users can share one Spectralink 8400 Series handset?

Once the user profiles are deployed, one Spectralink 8400 series handset can be shared by any number of users!

How do I access my personalized telephony features on the Spectralink 8400 phone?

You will need to turn on your Spectralink 8400 handset and log in to access your custom settings, call lists, and other telephony features. It’s fairly easy:

  1. From the Home screen, press the Features soft key
  2. Select Login
  3. Enter your username and password in the fields
  4. Use the Encoding soft key for character entry variations

How do I log out my Spectralink 8400 phone?

Keep the habit of logging out whenever you finish using your VoIP phone for the day! So that no one else can peek at or alter your personal information. Simply follow these two steps to log out:

  1. From the Home screen, press the Features soft key
  2. Select Logout

If you have any trouble locating the keys mentioned above, please contact your system administrator. Are you hot-desking with your co-workers? How does that work out for you? Share in the comment below with us!

Want to learn more about the 8400 series? Check out the quick start guide here or visit the product page.
Learn more about the 8400 Series

RenegadePBX Pro75: An affordable, High-Value PBX for Small to Medium Businesses

November 7, 2018 by Ying-Hui Chen

If you are searching for a powerful and budget-friendly PBX for your small-to-mid-sized business, you can’t miss RenegadePBX Pro75 by VoIP Supply!

The Pro 75 is one of our most popular IP PBXs at VoIP Supply that comes with quick start installation wizard, a full suite of phone applications, zero-touch provisioning, and many more advanced features. Let’s find out what our customers love about the Pro75!

2GB/16k Cache of RAM & 75 Extensions & Users

Our customers love the fact that they will never run out of memory with RenegadePBX Pro75’s 2GB /16k cache of RAM. The Pro75 also supports 75 extensions and users with 45 simultaneous calls, offering the power they need in the size and price point that works perfectly for their business.

A Full Suite of Phone Applications

Additionally, the Pro75 never disappoints our customers with its full suite of applications! Users are able to control functions and settings directly from the screen of their IP phones with no need to remember feature codes.

The Pro 75 is your ideal solution to seamlessly integrate IP phones, VoIP Trunks, and SPTN. Get one of these IP PBXs today and start improving your team collaboration and productivity with its large suite of advanced features. Download the datasheet to learn more!

Key Features:

  • Supports 75 Users/ 45 Calls
  • 1 PCI Express Slot
  • 3x GB Network
  • 1x Serial Console (RJ45)
  • 1x VGA
  • Open SIP Trunk & PSTN Integration

Learn More about the Pro75 PBX

Can I host a local 3-way conference with Grandstream’s GVC3210?

November 1, 2018 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What’s the difference between a lifter and an EHS cable? Today, we have more new real questions and answers from VoIP users just like you.  

Can I host a local 3-way conference with Grandstream’s GVC3210?

No, you can’t. The GVC3210 doesn’t support local 3-way conferencing by itself. You will need to utilize a third-party app such as Grandstream’s IPVideoTalk.

IPVideoTalk is Grandstream’s subscription-based video conferencing and web service designed to improve collaboration. Users can easily link GVC’s to hold meetings from various locations that can also be joined through the web with any WebRTC-enabled browser from anywhere in the world. Click here to learn more.


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Who Needs Business Disaster Recovery?

October 30, 2018 by Ying-Hui Chen

As winter approaches, so does the weather-related outages. Is your business prepared?

If you are a business that’s subject to compliance regulations or has mission-critical communications to protect (eg. Financial Institutions and Healthcare organizations), it’s especially crucial to have a system that offers disaster recovery to ensure your business continuity. However, having a fall-back plan is not just for natural disasters like hurricanes, fire, winter storms – it’s for anything that can disrupt your business!

What is Disaster Recovery?

Disaster recovery is a system that allows your business to maintain normal communications despite the power, telephone, and Internet outages or other business disasters.  

Why Do I Need to Have a Disaster Recovery Plan?

On average, it takes at least days or weeks to recover a business disaster. Many companies think they can afford small phone line outage and leave their phones unprotected. Nevertheless, even small outage could potentially cost your company major amounts.

When your company’s primary customer interaction channel is down, this not only will affect your current businesses but also damage your permanent reputation and credibility. Therefore, having a reliable plan will keep you from losing businesses and your reputation.

Who Offers a Disaster Avoidance & Recovery Plan

There are many service providers on the market include disaster recovery in their service plan. Star2Star’s StarRecovery is one of the popular options.

StarRecovery detects the issue and automatically takes over as your phone system during an outage at your business. Calls will be rerouted to designated cell phones, landlines, or other desired locations. They also provide all the features and functionality of a Star2Star business communications phone system, including:

  • Unlimited voicemail
  • Email delivery of voicemail
  • Customized call routing
  • Conference rooms

Best of all, StarRecovery system is in the cloud – this means that you don’t need to pay for or deploy any equipment at your business location. With just a few pennies a day, you will be the most reliable business in your industry!

Do you have a disaster recovery plan? Are you prepared for the winter power outage? Call one of our VoIP experts at 1-800-398-8647 today to learn more!

How to Manage Conference Call Participants on Polycom VVX Business Media Phones

October 29, 2018 by Ying-Hui Chen

It’s no secret that Polycom VVX business media phones are a great option for hosting conference meetings. They don’t just deliver outstanding sound quality, but also provide advanced conferencing features such as three-way audio conferencing and one-touch speed dial to make your meeting as delightful as possible.

If you are using Polycom’s VVX series to host a conference call and not sure how to manage your call participants, keep reading! It’s fairly simple.

How to Manage Conference Call Participants on Polycom’s VVX Series

First, let’s take a look at what functions are in your control during a meeting:

  • Mute a participant
  • Hold a participant
  • Remove a participant from the conference meetings
  • List information about a participant such as a name, number, call details, etc

Now, you initiate a conference call. Just follow these following steps to manage your participant settings:

  • Select “Manage”. If you are in the Calls screen, highlight the conference first.
  • Select the participant you want to manage
  • Follow the instructions to manage your participants:
    • Select “Far Mute” to mute the participant. The muted participant can hear everyone but can not be heard by others.
    • Select “Hold” to hold the participant. The held participant cannot hear anyone and no one can hear the held participant
    • Select “Remove” to remove the participant from the conference, end the conference call and create an active call between you and the participant still in the call.
    • Select “Information” to view a participant’s call status.
  • Select “Back” to exit the conference management function.

There you have it! Polycom’s new VVX series offers more than just conferencing management features, it also comes with lots of useful phone features such as shared lines, phone locking, etc. Check out the useful manual to learn more!

Popular WiFi Phones for Wireless Office Systems

October 24, 2018 by Ying-Hui Chen

Note: This blog post has been updated on October 24th, 2018. The original content was written by NATHAN MILOSZEWSKI. This is the 2nd installment in the Wireless VoIP Office Systems series.  Click here for Part I.

When you’re designing a wireless VoIP office system there are two types of wireless VoIP phones to consider, as outlined in the previous post;  DECT and Wi-Fi.

Since we have DECT installation details already covered in a guest post series by Polycom, I’d like to specifically highlight Wi-Fi phones.

Fans of DECT systems like that the phones run on their own frequency and are more resistant to interference from other wireless devices.  If you’re happy with your WLAN the way it is and would like to get more use out of it, have no interest in adding new infrastructure specifically for DECT, and just need a quick wireless solution than Wi-Fi VoIP phones might be for you.

Here now is a look at the phones with a built-in Wi-Fi transceiver unit that will connect to your access point or base station allowing either the freedom for you to move freely around your home or office while on a call or, allow you to install phones in areas where you can’t or don’t want to run Ethernet cable.

Spectralink WiFi Phones

Spectralink 8440

There are a number of Polycom Spectralink Wi-Fi models to choose from. Spectralink 8440 WiFi phone is one of the most popular choices which features a WebKit browser and XML API, and Push-To-Talk (PTT) functionality.   

Spectralink Versity Series

Versity Series is the latest WiFi phone series from Spectralink that you can’t miss! It comes with dedicated built-in functions to meet different industry needs such as barcode scanner, hot-swappable batteries for zero downtime, even when the phone is in use, waterproof, etc. Versity is only 12.2mm thick and it supports Bluetooth 5.0 and 64 GB storage, giving you a real smartphonefeel!

Grandstream WiFi Phones

Grandstream WP820

Grandstream just newly released their first ever WiFi phone, the WP820. This WiFi phone is what enterprise organizations and vertical markets such as retail, medical, and security businesses have been waiting for in a portable WiFi device. The WP820 comes with dual-band WiFi, advanced roaming support, and it supports 2 SIP accounts, 2 lines. See how this WiFi phone works and looks in our review video:

Grandstream GXP1760W Midrange IP phone

The GXP1760W WiFi phone supports 6 lines and 3 SIP accounts. This device features integrated dual-band WiFi to set you free from your desk. It’s equipped with 24 programmable keys that allow you to program your phone however you like to meet your specific needs. If your business is growing and needs to handle a moderate number of calls on a daily basis, the GXP1760W can be your perfect match!

Cisco SPA525G

The Cisco SPA525G looks like any other ordinary Cisco desktop VoIP phone.  Its appearance belies its surprising feature of how it connects to your network.

The SPA525G has dual onboard ethernet ports with Power Over Ethernet (PoE) support including a built-in 802.11G WiFi client supporting multiple AP profiles, WiFi Protected Setup, WEP and WPA authentication/encryption. Wired or Wireless Ethernet connectivity make the SPA525G a lot more versatile, making this feature popular with users. In our testing, the SPA525G quickly scanned for available WiFi networks  and was a snap to configure.

The Cisco SPA525G2 stays ahead of the curve with enhanced Bluetooth integration with mobile phones (including Bluetooth headset support) and a high-resolution color video screen that can monitor IP cameras, multimedia functions, wideband audio for superb voice and speaker quality. This Cisco Wi-Fi VoIP phone also supports up to two Cisco SPA500S Expansion Modules (32 button attendant consoles).

Why Wi-Fi?

If you’re still unsure if Wi-Fi VoIP phones are for you, remember that this option is great if you’re simply looking to leverage your existing Wi-Fi infrastructures.  And if you choose Wi-Fi handsets over desktop models, the wireless handsets will also help you eliminate paging delays, improve operations and enable faster responses to problems and emergencies.

Either way, desktop or cordless handsets, Wi-Fi VoIP phones will give you greater flexibility in where you want to place your office and therefore your phone, without the added costs or hassles of having to run additional Ethernet cabling.

These are just some of the popular WiFi phone options we found good feedback from our customers. Visit our website to check out more cordless VoIP phones here!
See All WiFi Phones!