VoIP Supply VoIP Reseller Webinar | February 2024

February 26, 2024 by Steve Lopian

Our monthly VoIP Reseller webinar is back for February with some awesome new product releases from Grandstream, Fanvil, and more! Get the upper hand on the competition as we take off into the new year with exclusive promotions, reseller tips, and everything you need to stay up-to-date on the VoIP industry.

Are you a part of the VoIP Supply Partner Program? If not, make sure you sign up and join our team of successful resellers and gain access to all of the exclusive benefits that come with our helpful and intuitive program.

Introduction Patton’s Tone Commander IP Phones! Informational Webinar

Who is Tone Commander? It might just be what you’re looking for to outfit your government agency or federal environment! Tune in to this webinar to learn how Patton’s Tone Commander line of IP phones stands out as a USA-manufactured brand.

Aside from its popularity among government military and civilian facilities worldwide, this impressive line of phones also offers Department of Defense JITC Unified Capabilities certification, making it a perfect fit for security and dependability.

Are you or your agency currently using Tone Commander IP phones? Let us know in the comments below!

How To: Secure Your VoIP Communications From Cyber Threats

February 21, 2024 by jstewart

Voice over Internet Protocol (VoIP) has become a cornerstone of modern communication for businesses worldwide. While VoIP offers numerous benefits, including cost savings and enhanced flexibility, it also presents security challenges that cannot be ignored. From eavesdropping to malicious attacks, cyber threats pose significant risks to VoIP systems and the sensitive data they transmit. Therefore, safeguarding VoIP communications against these threats is paramount for protecting your organization’s privacy and integrity. Let’s explore actionable steps to secure your VoIP communications from cyber threats effectively.

Encrypt VoIP Traffic: Encryption is a fundamental security measure for protecting VoIP communications from interception and eavesdropping. Implement strong encryption protocols, such as Transport Layer Security (TLS) or Secure Real-time Transport Protocol (SRTP), to encrypt voice data during transmission over the network. By encrypting VoIP traffic, you ensure that sensitive information remains confidential and inaccessible to unauthorized parties. Some product lines that offer TLS and/or SRTP include: Cisco Unified Communications Manager (CUCM), 3CX Phone Systems, and Sangoma FreePBX, just to name a few. 

Deploy a Secure Network Infrastructure: A robust and secure network infrastructure forms the foundation of a secure VoIP environment. Implement firewalls, intrusion detection/prevention systems (IDS/IPS), and virtual private networks (VPNs) to create layers of defense against cyber threats. Segregate VoIP traffic from other network traffic to minimize the risk of attacks targeting VoIP endpoints and servers. 

Ribbon Communications’ secure SBC (Session Border Controller) is a robust solution designed to safeguard your network against potential threats in VoIP communications. Utilizing advanced security protocols, Ribbon’s SBC ensures encrypted communication channels, preventing unauthorized access to sensitive data. 

Update and Patch VoIP Systems Regularly: Keep your VoIP systems, including IP phones, PBX servers, and VoIP gateways, up to date with the latest security patches and firmware updates. Vulnerabilities in VoIP software and hardware are frequently discovered and exploited by cybercriminals. Regularly updating and patching your VoIP systems helps mitigate these risks and ensure that your infrastructure remains secure against known vulnerabilities. VoIP Supply offers various blog posts explaining the importance of firmware updates, as well as specific brand and version updates. You can access those here

Implement Strong Authentication Mechanisms: Strengthen access controls to VoIP systems and services by implementing strong authentication mechanisms, such as complex passwords, multi-factor authentication (MFA), and certificate-based authentication. Enforce strong password policies and regularly rotate passwords to prevent unauthorized access to VoIP accounts and resources.

Regularly Audit VoIP Security Controls: Conduct regular security audits and assessments of your VoIP infrastructure to identify vulnerabilities, misconfigurations, and weaknesses that cyber threats could exploit. Engage third-party security professionals to perform penetration testing and vulnerability assessments to evaluate the effectiveness of your VoIP security controls and identify areas for improvement.

Educate Users About VoIP Security Best Practices: Human error remains one of the most significant risks to VoIP security. Educate users about common VoIP security threats and best practices for securely using VoIP systems and services. Train employees to recognize phishing attempts, social engineering attacks, and other tactics used by cybercriminals to compromise VoIP systems and steal sensitive information.

VoIP Supply is dedicated to making sure you are up-to-date on security protocols, updates, and everything VoIP-related. Make sure you are subscribed to our newsletters, and emails, and check our blogs regularly for critical information regarding security, firmware updates, and anything and everything VoIP. If you have any comments or questions please do not hesitate to leave them below, chat with one of our experts at www.voipsupply.com, or give us a call at 1-800-398-8647. 

SIP Chats: Darren Knapp of HP Poly – HP Poly News, New Products, and More!

February 16, 2024 by Steve Lopian

Welcome back to another episode of SIP Chats! This time around we’re excited to welcome first-time guest Darren Knapp! Darren is the Director of Poly Channel Sales, North America, and comes to us with tons of news and updates!

Tune in as Darren gives insight on the HP acquisition of Poly, discusses new products and technology, and so much more! In addition, we were so excited to have Darren on as our guest that we decided to do a giveaway! For your chance to win a HP Poly Voyager Free 60, simply watch and like this episode on our YouTube channel, and leave a comment about a positive experience you’ve had with HP Poly. One winner will be selected on March 31st, 2024. Only US residents may be entered to win.

How have you been navigating the HP Poly transition? We’d love to hear from you! Leave a comment below.

Did You Know: Some Key Features of 3CX Version 20

February 13, 2024 by jstewart

To prepare for the upgrade, you must ensure all your prerequisites, including your network, hardware, and email settings, are set properly. You will need to upgrade from Debian 10 to Debian 11 to Debian 12.

Here are some of the key features that you will find with Version 20:

V20 is an entirely new system, not just an upgrade. With this new SIP engine, you will have better and more direct control of calls with fewer failed transfers, immediate call pickup and listen-in, and can handle large installations.

With V20, Groups are renamed to Departments. You can not only define office hours, but you can also define the holidays, time zones, and language settings. Coming soon is Phonebook, CRM configuration, and Blacklist in Departments as these features are still in development.

The multi-line queue strategy is a new functionality. Once agents have “accept multiple calls” enabled, it allows agents who are already on a call to be polled and the call can be answered. 

User roles are not customizable in V20. Any previously customized roles will be revoked and reset to the default.

There is more information and a cleaner configuration available to the Admin Console. All the info is organized on one line. Listed are the system owner, their email address, extension, which department they are assigned to, if there are any DIDs assigned to them, and which IP Phones are assigned, as well as integrations.

With a cross-department view, users within certain roles can see the status and calls of other users across the departments. 

The new 3CX Windows Softphone received a makeover and is continuing to evolve as it is currently on Beta 6. It can be deployed through the Microsoft Store which allows updates to be pushed through. Jabra headsets can be integrated. An Apple application is coming soon.

Regarding APIs, when a call comes in, you can now see the caller ID and assign specific agents right away. Don’t fear, CFD projects are not going anywhere. 

2FA can be enabled with Version 20. It is synchronized with Google & Microsoft Authenticator. 

There are a few updates that have not made it in this release but these features are to come in the future:

  • Scheduled reports
  • Hot desking
  • On-premises video conferencing server
  • Group SMS
  • More APIs
  • Switchboards
  • And much more!

Since the final version of V20 has yet to officially be released, there is no deadline for how long you can stay on Version 18.

Please leave a comment for us here or reach out to the VoIP Experts at 1-800-395-8647!

How To: Choosing a Phone for Hospitals or Nursing Homes

February 5, 2024 by jstewart

Let us introduce you to the Fanvil X305 Big Button IP Phone! This user-friendly phone is a versatile solution tailored for individuals requiring large buttons on their phones, making it an ideal choice for hospitals, nursing homes, and any setting where quick and easy access is crucial.

This phone boasts large, easy-to-press buttons, catering to users who may have visual impairments or dexterity challenges. Its vivid 3.5-inch screen and ergonomic handset design ensure seamless navigation, reducing the likelihood of input errors and improving overall communication efficiency.

In healthcare facilities like hospitals, assisted living facilities, and nursing homes, the X305 is a go-to option with its intuitive layout and features, facilitating hassle-free communication among staff members, patients, and caregivers. It has a table stand and can be wall-mounted.

Recognizing the diverse needs of users, the Fanvil X305 offers customizable speed dial buttons, allowing users to program frequently dialed numbers for quick access. This feature saves valuable time, ensuring prompt responses in critical situations. It is hearing aid-compatible (HAC) and features Braille dots as well.

The inclusion of a customizable help button further enhances the safety aspect of the Fanvil X305. Users can configure this button to call the number of their choice, providing an added layer of security and peace of mind, particularly in environments where emergency assistance may be required.

Clear and audible communication is vital, especially in busy environments with ambient noise. The Fanvil X305 has extra loud audio capabilities, ensuring that every conversation is heard loud and clear, thereby minimizing misunderstandings and maximizing efficiency.

When deciding on a phone to deploy in settings where you may have elderly individuals or individuals who need an easier-to-access phone for any reason, you can look at the Fanvil X305.

VoIP Supply stands out as a reputable provider of VoIP solutions, known for our expertise and commitment to customer satisfaction. With our comprehensive knowledge and dedication to quality, the experts at VoIP Supply can help you determine which phone is best for the environment you need it in. Feel free to leave a comment below with your thoughts on this inclusive phone or reach out to the VoIP Experts at 1-800-395-8647.

P.S. You can watch our product feature video here!

Watch Now: 2024 January VoIP News Update

January 31, 2024 by Steve Lopian

Your favorite place to get your VoIP news is back for 2024! Watch as we ring in the new year with new products from CyberData, Spectralink, and more!

Have you heard CyberData launched an InformaCast-enabled version of their Paging Amplifier? We were impressed with their exclusive Hybrid Paging Solution, but this has just taken it to the next level! Tune in to get all the details on this exciting new addition to the CyberData portfolio.

In addition to the exciting news from CyberData, we are excited to discuss Spectralink’s brand-new DECT Gateway! This new addition to Spectralink will allow organizations with legacy Spectralink solutions to connect to Spectralink’s scalable IP-DECT servers. Check out the video to get more information!

Also, in this month’s VoIP News Update, we wanted to let our viewers know we are attending ITEXPO this year. If you are joining or are planning on joining the event, stop by booth 732 to meet our team!

Are you currently using a legacy solution from Spectralink? Have you heard of the new InformaCast-enabled paging amplifier from CyberData? Let us know in the comments below!

Enhancing School Security: The Impact of Upgrading IP Paging Systems

January 30, 2024 by jstewart

In the world of education today, the safety and security of students and staff are of utmost importance. One crucial aspect often overlooked is the communication infrastructure, specifically the paging systems especially in educational institutions, where the safety and security of students and staff are of the utmost importance. Outdated traditional paging systems, with their limited capabilities and obsolete technology, may hinder emergency response efforts and compromise overall safety. However, by upgrading to modern IP paging systems, schools can significantly bolster security measures, enhance response time, and proactively prevent potential incidents.

Budget-Friendly Approach to Upgrading

With the passing of new federal and state mandates, educational institutions are being guided towards upgrading their school-wide systems, such as IP Paging and security to ensure the safety of staff and students. For example, laws such as Alyssa’s Law, require school districts to consider installing panic alarm systems. There are several grants available at the state and federal level to aid schools in completing these upgrades in a budget-friendly way. The U.S. Department of Education has provided a list here. Some other ideas for beginning the process of upgrading in cost-conscience ways are: 

Start with a phased approach: Rather than upgrading the entire system at once, begin with critical areas or zones where the need for improved communication is most pressing. 

Prioritize Key Features: Identify the most essential features you require out of your IP Paging or security systems. Popular brands like Algo Solutions and CyberData offer unique features on their products at a competitive price point, without unnecessary bells and whistles. 

Take Advantage of Volume Discounts: While upgrading, inquire about bulk or volume discounts, particularly if you are upgrading a large space. Purchasing equipment in bulk can often result in significant cost savings. 

Increased Security Measures

By upgrading to IP paging systems, schools can enhance their security measures with advanced features. These cutting-edge systems provide integrated security protocols, including encryption and authentication mechanisms, guaranteeing confidential and protected communication, free from unauthorized access. Moreover, IP paging systems seamlessly integrate with existing security systems, such as surveillance cameras and access control systems, creating a comprehensive security network that boosts situational awareness and maximizes threat detection capabilities.

Some examples of these devices include Door Phones, Call Buttons, and IP Cameras. All of these devices can be easily integrated into an IP Paging System in order to provide all-around coverage. 

Improved Response Time

In times of emergency, every single moment matters. Outdated paging systems can face issues like delays and limited coverage, which can hinder critical announcements and slow down response efforts. Unlike IP paging systems which utilize the power of the internet to deliver real-time, superior-quality audio announcements across multiple areas simultaneously. With advanced features such as pre-recorded messages and automated alerts, administrators can swiftly share crucial information with the entire school or specific zones. This enables prompt response and effective coordination during emergencies.

Incident Prevention

With IP paging systems, administrators have the power to regularly broadcast vital announcements, safety reminders, and emergency procedures, cultivating a culture of preparedness and vigilance among students and staff. Additionally, the advanced features of scheduling and remote access allow administrators to streamline communication tasks, guaranteeing consistent delivery of critical messages and minimizing the risk of miscommunication and confusion.

Algo Solutions is one of the top brands in the IP Paging industry and published a Case Study called “Deploying Algo IP Solutions For The Education Vertical” with some great information regarding Ontario-Based School Districts and their challenges and how Algo helped. 

CyberData, another top brand in the industry produces great content on their YouTube Channel entitled “CyberSchool.” In this video, CyberData reviews paging solutions specific to schools. 

In today’s world, it is crucial for schools to prioritize security and preparedness. By upgrading to modern IP paging systems, schools can take a proactive approach to enhance school security, improve response time, and minimize potential incidents. Investing in advanced communication infrastructure not only embraces new technology but also creates a secure environment that fosters learning and growth. Let’s remember that when it comes to security, it is always better to be proactive rather than reactive. Updating IP paging systems is a vital step towards safeguarding the well-being of students, staff, and the entire school community.

If you have any questions or comments, please feel free to leave them below, chat with one of our experts at www.voipsupply.com, or call us at 1-800-395-8647. 

SIP Chats: Michael Rehac of VoIP Supply Provisioning & Fulfillment

January 29, 2024 by Steve Lopian

SIP Chats is back with our first episode of 2024, and this time, we’re doing things a bit differently. Your host, Brian Hyrek, has an in-person chat with our Provisioning, Fulfillment, and Reclaim Operations Manager, Michael Rehac! Brian and Mike discuss the ins and outs of our Provisioning and Fulfillment department and focus on the specific services we offer our customers and resellers. Mike dives deep into offerings like custom branding, firmware updates, simple redirects, blind shipping, and much more!

So get comfy, hit that play button, and learn all about the VoIP Supply Provisioning and Fulfillment department and how it can help drive your business forward!

are you currently utilizing VoIP Supply Provisioning and Fulfillment? Let us know how it’s helped you and your business in the comments below!

How To: Stay on Top of the Upward Trending VoIP Phone Industry in 2024

January 24, 2024 by jstewart

Voice over Internet Protocol (VoIP) phones are experiencing a significant surge in popularity in 2024. As businesses and individuals increasingly prioritize efficiency, cost-effectiveness, and flexibility, the advantages offered by VoIP phones are becoming more apparent. According an article from Technology Reseller News, “Regardless of your chosen communication model, whether it’s hybrid, on-site, or entirely work from home, your telephony remains the cornerstone of your communications system.” VoIP phones and the VoIP industry are continuing to skyrocket and here are some things to know for 2024. 

One of the key factors driving the popularity of VoIP phones is the enhanced flexibility and mobility they offer. With the ability to make calls from anywhere with an internet connection, users are no longer confined to traditional landline systems. Whether you’re working remotely, on the move, or in the office, VoIP phones keep you seamlessly connected, making them increasingly appealing in 2024.

In most cases, cost optimization is a top priority concern for businesses and VoIP phones emerge as a cost-efficient alternative to traditional telephone systems. By leveraging lower infrastructure costs, reduced call rates, and the absence of additional hardware requirements, businesses can achieve significant savings without compromising on seamless communication. The economic benefits of VoIP play a pivotal role in its growing adoption across various industries.

A little-known fact about VoIP phones is their ability to realize that 50% of all voice conversations are silent. Think about it, when one person is talking, the other person is silent, listening to what they have to say. While you are silently listening, your phone does not have to be sending “voice data” information, because you are not talking. VoIP phone technology has been able to take advantage of this by utilizing “silence suppression.” VoIP phones will only send data when necessary and will not send anything if it detects silence or small amounts of background noise. Unlike traditional phones which constantly send data whether you are speaking or not, inevitably costing you more money. 

One of the most exciting things about VoIP phones and technology in 2024 is its integration with Artificial Intelligence (AI), which we all know will only continue to grow. According to Technology Reseller News, “Almost 90% of companies participating in our research see the value in deploying Generative AI meeting assistants,” says Irwin Lazar, President and Principal Analyst, Metrigy.” VoIP Phones and systems were actually ahead of the game in the utilization of AI for quite some time and now that the whole world is actively using and developing more AI technology, VoIP will continue to trend upwards in this arena as well. 

The year 2024 sees VoIP phones soaring in popularity, proving their unmatched ability to cater to the ever-changing needs of businesses and individuals alike. With their seamless blend of adaptability, affordability, cutting-edge features, integration capabilities, and technological advancements, VoIP phones are solidifying their position as the frontrunner in the realm of communication. As the demand for efficient and groundbreaking communication solutions continues to surge, VoIP phones are poised to maintain their impressive upward trajectory. VoIP Supply has a WIDE array of VoIP phones from many different manufacturers, brands, and types. We have our VoIP phone experts on standby ready to answer any questions you may have. If you have any comments or questions for us, please feel free to leave a comment below, chat with one of our VoIP experts at www.voipsupply.com, or call us at 1-800-398-8647.

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