What does Poly’s PDMS-SP Do? (Webinar Recap with Q&A)

August 16, 2019 by Ying-Hui Chen

If you are a Poly reseller, you must have heard about PDMS by now! PDMS-SP stands for Polycom Device Management Service for Service Providers. What exactly is it? How does it help your business and customers? 

In today’s webinar with Poly, Tom and Pierre explained all you need to know about using this powerful system to manage and troubleshoot Poly voice devices securely from the cloud. PDMS not only allows you to manage Poly devices remotely, but it also helps you stay ahead of the game by detecting issues before you even hear complaints from your clients. If you couldn’t make it to the webinar, you won’t want to miss out on this webinar recap!

What does PDMS-SP do?

  • Remotely access deployed devices as if they reside on your local network (even if behind their firewall).
  • Access the device tools such as PCAP, logging, live call stats, device status, connected devices and more
  • Evaluate the overall metrics and usage insights of your voice service
  • Zero Touch Provisioning on Obi-Edition models today and coming soon for UCS models

Download the presentation slides here!

Top Questions about Poly’s PDMS-SP

Q: If there is an outage or issue with PDMS-SP, will it impact the connection to the softswitch (service)?

A: No, absolutely not. It will not impact the connection to your softswitch. Poly’s PDMS is very reliable as we have multiple redundancies.  


Q: What are the differences between PDMS-E versus PDMS-SP?

A: E stands for enterprise. PDMS-E is a paid version for enterprises; PSMD-SP is a free version for service providers. Other than that, it’s the same software.


Q: If the phones are connected to Sangoma PBXact UC (Hosted) can I still upgrade the firmware?

A: Yes,  it doesn’t matter what call control you are using. We don’t look at the control platform. 


Q: How do I get access to PDMS-SP?

A: Please contact our VoIP consultants at [email protected]


Q: Do I just need need to upgrade the firmware to get it connected to PDMS?

A: Yes, as long as you are running on firmware 5.8 or above. We recommend downloading the version 6.0 to gain access to more features. The version 6.1 is coming soon. 


Q: Are there any obstacles to bringing existing deployed devices under the PDMS? What about for already deployed phones?

A: No, none. As long as you are running on firmware 5.8 or above, you should be okay.


Q: Are there any tools to help us with configurations?

A: Yes, you can find useful information in the administrator guide. If you are a registered Poly reseller, you should have access to Poly University where you will have more resources to utilize. If you need further assistance, feel free to reach out to our VoIP consultants at [email protected] or 716-531-4265. We have a dedicated team that just works for service providers. 


Q: Will the PDMS-SP work with Soundpoint phones as well?

A: Yes! If you are unsure about the compatibility, send the specific model to our VoIP experts at [email protected] and he will verify it for you. 


Q: Some firewalls do SSL Inspection, such as Fortigate, is there any particular port that needs to be known or is it the default outgoing SSL/443 port?

A: Check out this PDMS SP Support Sheet for more information.


Are you a registered reseller? Log in to learn more about Polycom Device Management Services (PDMS) program here!

Grandstream’s DECT IP Phones Are Now Fully Compliant with BroadSoft!

August 15, 2019 by Ying-Hui Chen

Today Grandstream, a leading manufacturer of IP communication solutions, announced that their new DECT IP phones (DP Series) are now fully compatible with BroadSoft! Now BroadSoft service providers and their customers are able to expand their solution and enjoy the seamless interoperability between Grandstream’s DP series DECT phones and BroafSoft’s platform. 

About Grandstream’s New DP Series DECT Phones

The DP Series includes the DP730 and DP722, two powerful DECT handsets, and the DP752, a long-range DECT base station that supports outdoor range of up to 400 meters. Grandstream’s long-range mobility solution is a great addition and option for any business, warehouse, retail, and residential environment who are in need of a cost-efficient wireless solution! 

More BroadSoft Compliant Grandstream Solutions

Grandstream’s BroadSoft compliant solutions include the GXP Series IP phones, the GXV Series video phones, the GVC series conferencing systems and more! See a full list below:

See the press release here

Learn More About Grandstream Solutions

Goodbye to Skype for Business Online and Hello to Microsoft Teams

Are you currently using Skype for Business Online? Get ready to switch! Microsoft recently announced that they are going to retire Skype for Business Online on July 31st, 2021 and they are planning on moving Skype for Business Online customers over to Microsoft Teams.

What Happens Now?

If you are an existing Skype for Business Online customer, nothing will be affected until July 31st, 2021; however, no new customers will no longer be allowed to join the service after September 1st, 2019.

TetraVX sVX Powered by Microsoft

You may also want to check out TetraVX’s sVX powered by Microsoft! sVX offers an all-in-one, cloud-based Skye for Business solution for all your business’s IM, voice, video, and collaboration needs. With full integration into Microsoft suite, it’s easy to share applications and contents. Learn more details here!

If you are searching for a new VoIP service plan other than Skype for Business or Teams, check out VoIP Supply’s CloudSpan Marketplace, a single place to shop various VoIP service providers including Broadvoice, Nextiva, Digium Switchvox, and more. From small business to a call center, our dedicated VoIP experts will find the ideal solution to meet your needs. 

Click here to get a free consultation today! 

Blue, Green, Red? How to Read Poly’s Calisto 7200 Indicator Lights

August 12, 2019 by Ying-Hui Chen

If you are one of the road warriors who need to jump in a conference call or even host one on the road, having a compact portable Speakerphone is a must! 

Poly’s new portable Bluetooth & USB speakerphone, Calisto 7200, has drawn a lot of attention from our customers since its release. It is designed to turn any workspace into a conference room within seconds! Today we are going to take a quick glance at this device and learn about how to interpret the indicator lights on it. 

The Calisto 7200’s Indicator Lights Explained

Under a different mode or status, your Calisto 7200 will lit up in different colors to notify you what’s happening. Understanding what the indicator lights mean can save you time or assure you that your device is working just right. Check out this chart below to find out what each color means:

  • Amber – charging battery
  • Blinking Amber – low battery
  • Pusing Amber – software update
  • Blue – Bluetooth paired
  • Blinking blue – Pairing/discovery mode
  • Green – in a call
  • Blinking green – incoming call
  • Red – mics muted
  • White – power on

Learn more in the Calisto 7200 user guide

There you have it! Did this article answer your question? What other features/functions do you want to learn about the Calisto 7200? Leave us a comment and we will help you answer your question!

Patton Virtual SmartNode (vSN) SBC: Your VoIP Failover Plan in the Cloud

August 9, 2019 by Ying-Hui Chen

Let’s face it – unexpected failure happens. Whether it’s triggered by hardware/ software failure or a loss of connectivity, one thing for sure is that you need a backup plan to ensure your company’s business continuity. 

Use Patton’s Virtual SmartNode (vSN) as Your Failover Plan

VoIP Supply carries multiple redundancy products to help you build your spare-in-the-air and Patton’s Virtual SmartNode (vSN) is one of the most popular options for your hosted PBX and SIP Trunking applications.

Patton’s vSN is designed to run in virtualized enterprise networks and cloud provider infrastructure, delivering high availability with stateful call failover and proactive dead call detection. It acts as an SBC to provide redundancy and failover to secondary, virtual instances, giving you 99.99% uptime. (Yes, your phone will never be down again!)Virtual SmartNode SIP Use Case

Scale Up and Down Your Network Applications

The benefits don’t just end there! Patton’s Virtual SmartNode also uses a floating license model through the Patton Cloud. This allows you to easily scale up and down your network applications and eliminate hardware limitations required for the performance of the application. Check out more benefits:

  • Harmonized installation
  • No need for pCPE (purpose-built CPE)
  • Simplified installation
  • Scalable, flexible, reliable
  • High availability through virtualized hardware

Don’t wait to start your failover plan! Click here to learn more about Patton’s virtualized SBCs and contact one of our VoIP consultants at 1-800-398-8647 to try Patton’s Virtual SmartNode solution 90 days for FREE!  

Learn More about Patton’s vSN

What IP PBXs are Compatible with CyberData Products?

August 8, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. 

In previous Mom’s calling Q&A series, we have discussed: Which Fanvil IP Phone Runs on an Android Platform? Today, we have more new real questions and answers from VoIP users just like you.  

What IP PBXs are Compatible with CyberData Products?

Q: What IP PBXs are compatible with CyberData?

A: CyberData VoIP products are compatible with major hosted and on-premise IP PBX systems including 3CX, Cisco, Asterisk, Avaya, broadsoft, Grandstream, RingCentral, and more. You can download our service compatibility guide here to see more options. 


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591 

AudioCodes C450HD: Toggle between Teams and Skype for Business with One Single Click

August 7, 2019 by hwaple

Switching from SFB to Teams doesn’t need to be a hassle. 

The C450HD supports single-click switchover between Microsoft Teams with native client experience and Skype for Business. So if you have Skype for Business you have the ability to easily switch over to Microsoft Teams! How neat is that? You can easily click Skye for Business from Teams or from the other way around to toggle between both.

The AudioCodes C450HD IP Phone is a native Microsoft Teams high-end business phone for the Microsoft Teams and Skype for Business market. It features a  5” color touch screen and full UC integration. 

AudioCodes C450HD Microsoft Teams Phone Features

  • 8 line, 8 concurrent calls per line
  • 5” color TFT screen (1280 x 720) with multi-lingual support
  • Touch screen user interface enabling up to 8 programmable keys
  • Gbe Support
  • 2x USB headset support
  • Expansion module support
  • Wi-Fi support available

Click Here to download the AudioCodes 400HD Series IP Phones datasheet.

Give our VoIP Experts a call at 1-800-398-8647 for more information to learn more about the AudioCodes C450HD Microsoft Teams Phone.

Telephony Depot Closing Its Doors

August 6, 2019 by Mary Cheney

Today we have learned that Telephony Depot is closing its doors due to rising costs and having to compete directly with Amazon.

We want to encourage resellers out there to really look at who they are buying from because remember, it’s the end-user that ends up suffering when businesses go under. We as a community need to support each other to combat the gray market to help maintain strong margins and provide the best customer experience possible.

If you were working with Telephony Depot and are looking for a new distributor, VoIP Supply would love the opportunity to win your business!

We’re more than just a website

VoIP Supply offers more than just hardware, we provide some of the best customer support in the industry. In addition, we have our provisioning and fulfillment services and most recently our rental program. As a reseller you can also take advantage of our CloudSpan Market Place and become an agent for some of the top service provider.

We really do it all

In short, we stand by our tagline – everything you need for VoIP!

Sign up to be a VoIP Supply Reseller Today!

What is your Vision of Workplace Mobility?

Mobility is indispensable for many businesses, especially for industries like healthcare, hospitals, retail and hospitality where your employees have to serve customers or respond to emergencies in a timely manner. 

What is your vision of workplace mobility? With Spectralink Versity, workplace mobility is more than just the ability to move around the building without being disconnected. Check out the 4 key features that make Versity your ideal wireless handset solution.

Spectralink Versity: Purpose-Built for 24/7 Enterprise Mobility 

  1. 12.2mm Thickness: Versity is a rugged hand-held device that delivers exceptional availability. It’s compact to fit right in your pocket and it eliminates the need for mobile workers to carry multiple devices. 
  2. High durability: It has been subjected to significant durability tests which have proven it suitable for deployment in harsh working environments such as hospitals, retail and hospitality. 
  3. Hot-swap batteries: Versity’s hot-swap batteries ensure 24×7 operation that cannot be delivered cost-effectively on consumer-grade phones. 
  4. Optional scanner and LTE access: Versity is equipped with a generous and durable display, optionally packaged with a scanner and LTE (cellular) access and can be centrally managed with MDM/EMM tools. Learn more about the application management here.

Click here to explore more about the sleekest and lightest enterprise smartphone in the market and learn about how your business can take advantage of it!

Download the Versity datasheet

BlueParrott High-Noise and Ruggedized Wireless Headsets

You may also find the BlueParrott wireless headsets handy for working on the road or anywhere you go without interruptions! 

Their headsets are designed to be used in noisy environments like warehouses, retails, construction sites or busy call centers. 

Why BlueParrott?

  • Blocks out up to 96% background noise
  • Up to 24h of talk time, 500h standby time
  • Multiple comfort wearing styles

The Grandstream GRP2612: The Smart Choice for Your Next Mass Deployment!

August 5, 2019 by Steve Lopian

We all know getting the right phone for your business is important, and I think we can all agree that it can be especially important if you have a large team like a call center or multiple sales departments, right?

Outfitting your whole business with a mass deployment of VoIP phones is no small task, and the last thing anyone wants is to find out your new phones are missing a key feature after they have been deployed!

We understand that the struggle is real, which is why we wouldn’t be able to live with ourselves if we did not put the new Grandstream GRP2612 on your radar!  Not only does this phone look great, but it is jam-packed with features that you might not see on just any carrier-grade IP phone.

What features are we talking about? Well, how about 24 programmable BLF keys, color screen, PoE and 5-way audio conferencing, just to name a few.  If you want a full list of everything this phone comes equipped with, then grab the datasheet here!

Because we understand that everyone is busy, we also created this product video for you!  Just watch the video above to get an up close and detailed look at the GRP2612 with additional highlighted features!

Are you looking to add or upgrade your businesses IP phones? What are you currently using now? Let us know in the comments below! We want to hear from you!