How to Increase your Revenue with Sangoma (Webinar Recap)

April 19, 2019 by hwaple

During this month’s Sangoma Reseller Webinar, Mark Carson discussed ways to increase your revenue with FreePBX and PBXact. If you missed the webinar, you won’t want to miss out on this quick recap! 

Download the webinar slides here to learn more details!

Sangoma Reseller Webinar Q&A

Question 1: If I currently have FreePBX how do I transition to PBXact? Is it easy?

Answer: If you have a Sangoma FreePBX Appliance Sangoma offers an upgrade module that allows you to convert your FreePBX into a PBXact system. The upgrade module gives you a new deployment ID that you plug into your system, converts it, then it goes out to the Sangoma portal, pulls in the software for PBXact appliance and turns it into a PBXact system. If you currently have FreePBX that you downloaded from the internet you cannot convert it into a PBXact system.

Question 2: PBXact has a lot of modules, which ones do you see customers most drawn to?

Answer: The modules that customers are most drawn to are Endpoint Manager for 3rd Party Phones, Paging Pro, Conference Pro, and Extension Routing.

Endpoint Manager: Auto-provision and configure phones, paging devices, gateways, and specialty devices.

Paging Pro: Valet style paging, scheduled pages, outbound notifications

Conference Pro: End User Conference room management and control

Extension Routing: Easily and visually control which extensions are allowed to use which outbound routes

Question 3: If you don’t have the Endpoint Manager 3rd Party Phone Manager how difficult would it be to configure a Poly conference phone to a PBXact?

Answer: In order to do so, you would create a generic extension in the system that does not have an endpoint manager associated to it (it would be a straight extension) you would then give it a SIP username and password and go into the Web GUI of the conference phone and program the SIP settings such as the URL or IP address for the PBXact system and then put in the username and password and your 3rd party phone should be registered and work

Click Here to Learn More about the Sangoma Reseller Program

Poly Refurbished phones for the smart shopper

April 18, 2019 by Youleidy Vega


For the month of April, we are featuring Poly (Polycom) products for our dose of Refresh refurbished IP phones. All Refresh products come with a 6-month no questions asked warranty. That being said, what are you waiting for to check out our line? See all the products here. 

Poly VVX 310 Only $77.99


The VVX 310, a 6-line media phone with Gigabit capabilities. The VVX 310 easily integrates with third-party applications and is easy to deploy and manage.
Learn more about the VVX 310 here.






Poly VVX 410 Only $104.99

The Poly VVX 410 offers 12 SIP lines with a color LCD display. The VVX 410 is ideal for users who handle a good amount of calls on a daily basis. Supporting Gigabit and advanced Unified Communication (UC) features, the VVX 410 is a robust IP Phone.
Learn more about the VVX 410 here.





Poly IP5000 Only $209.99

The Poly IP 5000 is a conference phone for the small conference phone or executive office. It features a 7-foot microphone and full-duplex technology for crystal clear calls. You can power it through PoE or via an optional power adapter.
Learn more about the IP 5000 here.





If you want to learn more about our Refresh line or have any questions about these Refresh phones or any others, please contact us at 1-800-398-8647.

VoIP Supply Named 2019 Best Places to Work Finalist!

April 17, 2019 by Mary Cheney

Just like every year, Buffalo Business First received well over a hundred nominations for the 2019 Best Places to Work list sponsored by Quantum Workplace. This year, VoIP Supply is once again honored to be the small category finalist!

What Is Best Places to Work?

Best Places to Work is created to learn what the employees are really thinking about the places they work and provide with valuable information to improve the company’s day-to-day operations and workplace environment.

All Best Places to Work winners are determined exclusively on the basis of their employees’ responses to the Best Places to Work Survey. Employee responses from the 30 standard survey questions, along with the number of employees that respond to the survey, are calculated to determine the company’s overall score and ranking.

See all finalists here

We are very excited to be the finalist of Best Places to Work once again! We would like to thank all of our dedicated and amazing employees for their hard work and nomination. Learn more about VoIP Supply’s culture here!

Do Poly (Previous Polycom)’s VVX Phones Work with Microsoft Teams?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: How does FreePBX-to-PBXact Conversion Module Work? Today, we have more new real questions and answers from VoIP users just like you.

Do Poly (Previous Polycom)’s VVX Phones Work with Microsoft Teams?

Q: Do Poly (Previous Polycom) VVX 411 work with Microsoft Teams?

A: Unfortunately, Poly does not support Microsoft Teams at this point. Only SIP and SFB are the profiles. Yealink would be your solution. Click here to see more Yealink Teams Phone options.


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Sangoma’s VP of Marketing Jim Machi on the Telecom Reseller Podcast at Enterprise Connect 2019!

April 15, 2019 by Mary Cheney

Sit down, grab a cup of joe and join Jim Machi, Sangoma’s VP of Marketing, and Doug Green from Telecom Reseller as they go in-depth on the Sangoma and Digium acquisition, their product roadmap and their strategic partnership with VoIP Supply.

Sangoma Switchvox:

“2018 was really good. We bought a division of Dialogic in the beginning of January, and then also in September, we acquired Digium which came with Asterisk. So, it was a busy and hectic 2018 but through it all, we grew organically, but we also grew through these mergers and acquisitions – Jim Machi, Sangoma’s VP of Marketing.

I think one of the biggest takeaways from this interview was that Machi assures us that Digium Switchvox is here to stay! When Doug asked Jim about the continuity of Digium Switchvox, this is what Machi had to say:

“Switchvox is really key, Switchvox is a Premier UC offering that competes with Avaya and Mitel and it’s really important to us.” 

Click and listen to the podcast here!

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Xorcom Talks About Their New Multi-Tenant PBX and More from ITEXPO 2019

April 5, 2019 by Steve Lopian

One of the more interesting stops we had while attending ITEXPO this year was, without a doubt, Xorcom.

We have been partners with Xorcom for several years now and have grown accustomed to their product offerings, but what they had on display at ITEXPO 2019 was something new and very eye-catching.

What new product are we talking about? Well, that would be Xorcom’s new Multi-Tenant PBX, and it’s capabilities are endless!  Using this Cloud platform, you are able to do things like run a complete hosted PBX platform, create and manage resellers and so much more!

How much more you ask? Well, we were wondering the same thing, so we decided to ask Xorcom CEO Eran Gal that same question and he did not disappoint! Eran was able to give us the inside scoop on their new Multi-Tenant PBX a lot more!

Want to see the full interview? Just click the video above!

Are you currently using Xorcom’s Multi-Tenant PBX? How do you like it? We want to hear from you so let us know in the comments!

Star2Star Named a 2019 Customer Product of the Year Award Winner

April 4, 2019 by Ying-Hui Chen

Star2Star Communications, a leading provider of communication solutions, announced that their Full Spectrum Communications Solution has been named as a 2019 Customer Product of the Year Award winner by TMC, a global media company. Star2Star is the world’s only provider of Full Spectrum Communications. The solutions unify voice, video, mobile, chat, fax, presence management, and more into a single, easy-to-use system.

What does the Product of the Year Award recognize?

This award recognizes vendors that are advancing the call center, CRM and telecom services. It also highlights products that empower their customers to meet and exceed their expectations and needs.

“When we created the Full Spectrum Communications Solution, we had the customer experience front and center while designing the system,” said Michelle Accardi, President and Chief Revenue Officer at Star2Star. “Full Spectrum Communications are designed to solve the complexities and challenges of the modern business in ways other solutions can’t. When you have all of the technology you need under one platform, with the ability to integrate and customize for your unique needs, there is no limit to what you can accomplish.”

This is the fourth consecutive year that Star2Star has been recognized with this award. Congratulations, Star2Star! We are very excited about the news and looking forward to serving more customers with their flexible solutions.

Learn more about Star2Star solutions here.

Sangoma Unveiled New Switchvox 7 UC Software

This Wednesday, Sangoma Technology Wednesday announced their first major Switchvox release after the acquisition of Digium completed back in September. This is version 7 of Switchvox that provides a more integrated and collaborative experience for the D-Series IP phone users.

What’s included in Switchvox Version 7?

Switchvox 7 includes advanced conferencing features for greater collaboration, delivers added functionality for D-Series IP phones with call pickup capabilities, and upgrades the platform’s operating system for improved performance and security, according to Sangoma.  

When is Switchvox 7 Available?

Switchvox 7 is currently available for Switchvox on-premises customers with an active subscription and the following supported appliances: E510, E520, E530, E540, 80, 310, 360, 380, 450 and 470.

“Digium has been a trusted supplier for years, with the consistency we’ve come to rely on,” said Jim Anderson, president of Unitel. “The 7.0 release takes the best value in unified communications to an even higher level. I look forward to offering Switchvox to our clients for many years to come.”

Are you using Digium Switchvox 7? What are your thoughts about this new version? Learn more about Digium Switchvox solutions by visiting our website or contact our VoIP experts at 1-800-398-8647.

Xorcom Software Updates: MT Manager 1.0.12

April 3, 2019 by Ying-Hui Chen

Xorcom’s Multi-Tenant PBX is getting more secure and better! Today, Xorcom announced some exciting new software updates on their MT Manager version 1.0.12. Let’s hear what it is all about!

What New Features Are Available?

  • A strong password enforcement policy is now applied to all MT Manager login passwords for both admin and resellers
  • A new Reports section was added to the MT Manager GUI.
  • Usage reports are now available to provide information about the dynamic license usage and be used as a basis for billing.
  • The system generated CSV files of four types:
    • Full Month – historic report for the usage in any given previous month.
    • Month-to-date – average usage for the current month up until the date of the report.  This report shows the actual consumption of license usage so far for the current month.
    • Current – how many licenses are being used at this given point in time.
    • Estimated – what will be the total consumption at the end of the month if no further changes are made.
  • Report format – the report details the tenants’ information as follows:

Additional Multi-Tenant PBX Changes

  • Back button – the Cancel button was replaced by a Back button.  The Back button will always send the user back to the previous dialogue (unlike the Cancel button which would send to a dialogue based on hierarchy).
  • Performance improvements for voice routing and operating system

Other than the new features introduced by Xorcom, they also fixed the wrong inbound in-dialog SIP requests when the SIP trunk requires registration or when SIP provider uses MT server IP address in R-URI.  

Learn more details here. Are you using Xorcom’s multi-tenant PBX? What are your thoughts on these new updates? Share with us!

How Does FreePBX-to-PBXact Conversion Module Work?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Is Sangoma 3000G Compatible with Cisco Patch Panel? Today, we have more new real questions and answers from VoIP users just like you.

How Does FreePBX-to-PBXact Conversion Module Work?

Q:  When applying the FreePBX to PBXact conversion module, does it go to the FreePBX deployment or the PBXact deployment? I can’t find any documentation on it.

A: You buy this for the FreePBX appliance deployment and then update the license from the PBX and it will magically change everything for you. If you need more information, see the video below to learn how to convert FreePBX to PBXact in under 10 minutes:


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591