Q&A: Common Inquiries on Popular Yealink Products

June 20, 2024 by jstewart
Q&A: Common Inquiries on Popular Yealink Products

Welcome to another helpful blog by VoIP Supply where we address common topics about popular products asked by real-life shoppers! Whether you’re exploring new technologies or seeking answers about specific VoIP devices, we are happy to help you navigate and understand the capabilities of any products you are interested in. Each product page on voipsupply.com has a “Questions & Answers” section where you can ask your questions and read other questions and answers that may help you in your VoIP journey. Today we are taking those questions into account and providing some further details on the Yealink CP965 Touchscreen HD Conference Phone 1304014 and the Yealink T48U Touchscreen IP Phone 1301204.

Customers have inquired about the operating systems, audio quality, interface, Bluetooth compatibility, replacement options, and admin passwords in regard to these two phones.

Yealink CP965 Touchscreen HD Conference Phone 1304014 

Operating System: The Yealink CP965 runs on the robust Android 9.0 platform. This ensures users experience high-definition audio quality along with a smooth and intuitive interface for effective conference calls.

Audio Quality: This phone has a 20-foot (6-meter) and 360-degree voice pickup with a built-in 12-microphone array for voice pickup and a built-in 1-microphone array for noise cancellation. This advanced phone has smart noise filtering, echo cancellation, background noise suppression, and a high-volume and frequency loudspeaker. The Optimal HD audio and noise-proof technology make this device optimal for large-size conference rooms.

Interface: The CP965 has an RJ45 10/100M Ethernet port with built-in Wifi and Bluetooth 4.2, one USB 2.0 Type-A and one Type-C device port, and one security slot.

Yealink T48U Touchscreen IP Phone 1301204 

Audio Quality: The Yealink T48U features Yealink’s Optimal HD Voice technology and the wideband codec Opus, ensuring superior audio quality and crystal-clear voice communications.

Bluetooth Compatibility: The SIP-T48U is equipped with dual USB ports, offering Bluetooth, Wi-Fi, USB headset, and USB recording capabilities. Bluetooth connectivity is enabled through the use of BT40/BT41 dongles. 

Admin Password: This phone’s default password is “admin”. Stay secure and change the password right after setup.

Replacement option: The T48U is the replacement option for Yealink’s T48S. The T48U’s upgraded features make it an excellent choice for executives. 

If you need further clarification, reach out to the experts at VoIP Supply as we will make sure you have all the answers you need! Call us at 1-800-398-8647 or chat with us at voipsupply.com.

Did You Know: 10 Reasons Why Your Business Should Switch to 3CX

June 18, 2024 by jstewart
Did You Know: 10 Reasons Why Your Business Should Switch to 3CX

It is essential to have an efficient and cost-effective communication system. 3CX is a unified communications solution for all telephony, video, mobile, messaging, and integrations. Traditional PBX systems are often expensive and inflexible, making them less suitable for modern business needs. 3CX solves many common problems and has advanced features, unlike other systems. Here are ten compelling reasons why your business should switch to 3CX. This reliable and innovative VoIP solution can revolutionize your communication whether you are a small business or a major enterprise. 3CX offers many plans and options for the size and needs of your business. 

1. Cost Savings

3CX is far less expensive than traditional PBX systems. By using a VoIP service provider, you can reduce call costs substantially, especially for long-distance and international calls.

2. Easy Management

The web-based administration interface makes managing your phone system straightforward and hassle-free. IT administrators can easily configure, monitor, and update the system anywhere.

3. No More Phone Wiring

3CX eliminates the need for a separate phone wiring network. Users can hot desk by simply taking their phone to any desk and plugging it into the network, making office layout more flexible.

4. Microsoft Teams Integration

For businesses using Microsoft Teams, 3CX includes native integration. This allows seamless communication and collaboration within the familiar Teams interface.

5. Integrated Live Chat

The Live Chat solution is a feature of the 3CX phone system. Live chat is a popular way to connect with customers. With 3CX, you can seamlessly transition from live chat to a call within the same system, offering both features and more.

6. Easy Migration

Migrating your telephone system to 3CX is simple. Easy, quick deployment and support are just a phone call away if you need any assistance. 

7. Affordable Pricing

Unlike most enterprise phone systems that charge on a monthly per-user basis, 3CX charges once a year at a very low cost based on concurrent calls. This makes it a more affordable option for businesses of all sizes.

8. Flexible Hosting Options

3CX offers flexible hosting options. You can choose to self-host on Windows or Linux or have it hosted by 3CX on platforms like Amazon, Amazon Lightsail, Digital Ocean, Azure, or Google.

9. Open Standard

3CX is an open standard system, which means you won’t get locked into expensive call rates or proprietary hardware. This gives you greater control over your communication infrastructure.

10. Unified Communications

3CX centralizes all your communications into one system. It unifies calls, video, live chat, WhatsApp, and SMS, providing a comprehensive communication solution for your business.

Switching to 3CX offers numerous benefits. With no long-term contracts and the ability to walk away anytime, 3CX is the PBX of choice for over 100,000 installations and growing. Make the switch today for a whole new and improved communication experience. Reach out to the experts at VoIP Supply to get started. Call us at 1-800-398-8647 or www.voipsupply.com to send us a chat! Have you tried 3CX? Leave a comment below to let us know what you think!

Grandstream GWN7603 WiFi Access Point Product Feature Video

June 14, 2024 by Steve Lopian

Introducing the Grandstream GWN7603! This new addition to the GWN Series of WiFi access points is the latest in top-of-the-line WiFi technology from Grandstream, and it doesn’t disappoint!

The GWN7603 is compact, like, as big as your hand compact. It boasts advanced QoS to ensure real-time performance, an impressive wireless throughput of 1.27gbps, and is perfect for small businesses, hotels, home offices, and more!

So tune in to our Product Feature Video to see what the device comes with in the box, get a close look at the device itself, and learn about all of it’s features and functionalities!

Do you have experience with the Grandstream GWN Series of WiFi Access points? Let us know what you think in the comments below!

How to Integrate Snom Phones with Your Existing PBX System

June 13, 2024 by jstewart
How to Integrate Snom Phones with Your Existing PBX System

Integrating Snom phones with your existing PBX (Private Branch Exchange) system can enhance your business communication infrastructure, providing high-quality VoIP (Voice over Internet Protocol) services. Follow this step-by-step guide to seamlessly integrate Snom phones with your PBX system.

Step 1: Assess Your Current PBX System: Before starting the integration, it’s crucial to understand your existing PBX system’s specifications and capabilities. Identify the following:

  • PBX Type: Determine if your PBX system is traditional (analog), digital, or IP-based.
  • Compatibility: Check if your PBX system is compatible with Snom phones. Most modern IP-PBX systems are, but it’s good to confirm.
  • Network Infrastructure: Ensure your network can handle the additional VoIP traffic. You might need to upgrade your network hardware or increase bandwidth.

Step 2: Gather Necessary Equipment and Information: To integrate Snom phones with your PBX system, you’ll need:

  • Snom Phones: Ensure you have the correct model and firmware version.
  • SIP Credentials: Gather the SIP (Session Initiation Protocol) credentials from your PBX system, including the SIP server address, username, and password.
  • Network Access: Ensure the phones and PBX are on the same network or can communicate across networks.

Step 3: Configure Network Settings: Ensure your network is configured to support VoIP traffic:

  • QoS Settings: Implement Quality of Service (QoS) settings on your router to prioritize VoIP traffic.
  • VLANs: Use Virtual LANs (VLANs) to separate voice and data traffic, reducing congestion and improving call quality.

Step 4: Configure Your Snom Phones

  1. Access the Web Interface:
    • Connect your Snom phone to the network and power it on.
    • Find the phone’s IP address by navigating to the network settings on the phone’s menu.
    • Enter the IP address in a web browser to access the phone’s web interface.
  2. Enter SIP Credentials:
    • Log in to the web interface (default credentials are usually admin/admin).
    • Navigate to the “Identity” tab and select an available identity (usually Identity 1).
    • Enter the SIP server address, username, and password provided by your PBX system.
    • Save the settings and reboot the phone if necessary.
  3. Advanced Configuration:
    • Configure additional settings such as voicemail, call forwarding, and DND (Do Not Disturb) according to your needs.
    • Adjust codecs to match those supported by your PBX system for optimal call quality.

Step 5: Test the Integration: Once the phones are configured, it’s time to test the integration:

  • Make Test Calls: Make internal and external calls to ensure connectivity and call quality.
  • Feature Testing: Verify that all configured features (voicemail, call forwarding, etc.) are working correctly.
  • Monitor Performance: Observe the call quality and network performance. Address any issues like echo, delay, or dropped calls promptly.

Step 6: Train Your Staff: Provide training for your staff to help them get accustomed to the new Snom phones:

  • Basic Usage: Teach them how to make and receive calls, transfer calls, and use voicemail.
  • Advanced Features: Explain how to use advanced features like call forwarding, conference calling, and DND.
  • Troubleshooting: Provide basic troubleshooting steps for common issues.

Step 7: Monitor and Optimize: After integration, continuously monitor the system’s performance:

  • Regular Checks: Periodically check for firmware updates for your Snom phones and apply them to ensure optimal performance and security.
  • Feedback: Gather feedback from users about call quality and functionality.
  • Optimization: Adjust network settings, PBX configurations, and phone settings as needed to maintain high performance.

If you are unsure which Snom Phones will work with which PBX Partner, you can view a compatibility chart here. Snom also has other resources available such as this PBX Phone System Guide

Integrating Snom phones with your existing PBX system can significantly enhance your business communication capabilities. By following these steps, you can ensure a smooth and efficient transition, leveraging the advanced features and superior call quality that Snom phones offer. If you have any questions or comments you can leave them below, chat with one of our VoIP Experts at www.voipsupply.com, or call us at 1-800-398-8647. 

Q&A: Exploring the Series of Cisco Corded Phones

June 5, 2024 by jstewart
Series of Cisco Corded Phones

Regarding reliable and feature-rich corded phones for businesses, Cisco offers a variety of series tailored to meet different needs. Among these, the Cisco 6800 Series stands out for its balance of functionality and cost-effectiveness. Let’s take a closer look at what the 6800, 7800, and 8800 Series offer. We will fill you in on the most popular phones within each series. This will allow you to choose which series will best suit your needs and if you need any more direction, please reach out to us at VoIP Supply!

Cisco 6800 Series:

The Cisco 6800 Series is designed to provide essential VoIP features with a user-friendly interface, making it an ideal choice for small to medium-sized businesses. The 6800 is the perfect mid-range solution with its balance between performance and affordability, making it a popular choice for businesses looking to upgrade their communication infrastructure without breaking the bank.

  • HD Audio: Ensures clear voice quality, making every call crisp and understandable.
  • Gigabit Ethernet Integration: Facilitates high-speed network connections, which is crucial for busy office environments.
  • Ease of Use: Intuitive interface and simple navigation reduce the learning curve for new users.
  • Energy Efficient: Complies with Energy Star standards, helping businesses reduce their environmental footprint.

Popular models include:

Cisco 7800 Series: 

The 7800 Series is a great solution for businesses that need dependable, high-quality communication devices. These phones provide more advanced features than the 6800 Series but at a higher cost, offering a middle ground between the 6800 and 8800 Series.

  • Wideband Audio: Ensures high-quality voice communication with clarity.
  • Large Grayscale Display: Provides easy navigation and readability.
  • Multiple Line Support: Ideal for busy environments requiring several lines.
  • Energy Efficient: Meets Energy Star standards for reduced power consumption.
  • Enhanced Security: Supports secure boot and encrypted communications.

Popular models include:

Cisco 8800 Series:

The 8800 Series is designed for high-end users and offers advanced features which are ideal for businesses that require top-tier performance and plenty of functionality. These phones are ideal for executive offices and scenarios where premium communication tools are essential.

  • HD Video Calling: Supports high-definition video for improved communication.
  • Large Color Display: Offers a vibrant, user-friendly interface.
  • Bluetooth Connectivity: Allows for wireless headsets and device pairing.
  • USB Ports: Enables easy connection of accessories and mobile device charging.
  • Advanced Audio: Features noise reduction and echo cancellation for superior call quality.

Popular models include:

Cisco’s latest series of phones is the 9800 Series, designed for premium users and offers the best in terms of performance and features. These phones are equipped with high-definition video calling, Bluetooth connectivity, large color displays, and more advanced capabilities. They are perfect for executive offices and scenarios where top-of-the-line communication tools are essential, providing the highest level of functionality. See the phones that are available now and the models that are coming soon!

The Cisco 6800 Series corded phones are a perfect mid-range option, offering a blend of essential features, ease of use, and cost-efficiency. Meanwhile, the 7800 Series serves those requiring more advanced features and the 8800 Series caters to high-end needs.

Choosing the right Cisco phone series depends on your specific business requirements, but with options ranging from basic to premium, Cisco has a solution to fit every need and the experts at VoIP Supply can help you choose the right fit for you and your business or your customers. Chat with us today at www.voipsupply.com or call 1-800-398-8647.

Watch Now: CyberData 25V/70V SIP Paging Amplifier Web GUI Walkthrough and Product Feature Video

June 4, 2024 by Steve Lopian

CyberData’s new 25V/70V SIP Paging Amplifier is a groundbreaking device with brand-new Hybrid Paging Technology. This addition to the CyberData portfolio is quickly changing the IP paging system landscape with its tremendous cost-saving ability and ease of use.

In this video, we’ll show you everything this Hybrid Paging Amplifier comes with, including a full unboxing and setup. Additionally, we’ll cover the 25V/70V paging amplifier features and functionalities, followed by a detailed look into the unit’s web GUI.

I found that I was most impressed with the CyberData backend platform. As you will see in the video, the user interface is incredibly easy to use. I was able to navigate the backend with no confusion and was extremely surprised at the amount of customization that was available at my fingertips. Everything from the device’s Multicast capabilities to its calendar scheduler, it has it all.

So whether you are looking to implement your first IP paging solution, trying to upgrade an existing unit, or even looking to convert your analog paging system to an IP solution, this is the device you need. The cost savings alone are enough incentive to consider this to be a part of your next project!

Are you currently using the CyberData 25V/70V SIP Paging Amplifier? Let us know what you think in the comments below!

Did You Know IP Paging Can Save Lives?

June 3, 2024 by jstewart
IP Paging Can Save Lives

Effective communication can mean the difference between life and death in healthcare facilities’ fast-paced and critical environment or an emergency at any facility, including education. Many hospitals, medical centers, and educational organizations are turning to IP Paging and Emergency Notification Systems to ensure rapid and reliable communication during emergencies and time-sensitive situations. Let’s explore the benefits of these VoIP systems and just how vital they can be in an emergency. 

Rapid Emergency Response 

One of the key advantages is the ability to rapidly disseminate emergency alerts and notifications across an entire facility or campus with just a few clicks. IP speakers strategically placed in classrooms, hallways, waiting rooms, and patient areas can instantly broadcast live or pre-recorded messages during emergencies like fires, lockdowns, or medical emergencies. This allows staff, students, patients, and visitors to be immediately informed and take appropriate action, potentially saving lives.

Here are some examples of IP Speakers: 

Algo’s 8186 Wideband IP Horn Speaker: A weatherproof SIP-compliant IP horn/loudspeaker for voice paging, loud ringing, and emergency/safety/security notification and alerting.

CyberData’s Multicast IP Speaker: An economical Power-over-Ethernet and Voice-over-IP public address product. It easily connects to your PoE network with a single Ethernet cable connection.

Viking’s Ceiling Tile SIP/Multicast Talk-Back IP Speaker: This ceiling tile replacement speaker enables two-way conversations and end-point paging via SIP, yet also allows for standard paging via multicast.

Two-Way Communication

IP Intercoms enable two-way communication between staff/teachers and students/patients. Patients can easily call for assistance from their rooms, while teachers can respond to classroom emergencies or incidents. Some systems even allow remote door unlocking for emergency responders.

Here are some examples of IP Intercoms: 

Viking’s IP Intercom w/ HD Video: Can dial programmable numbers and be programmed remotely via a built-in Web UI. On-board 2 Amp relay contacts are provided for activating door strikes or gate controllers. 

Algo’s 8028 SIP Doorphone/Intercom: It is an outdoor-rated solution for your security needs. It is a two-part solution allowing more control over network security and visitor entry. 

Integrated Emergency Systems

VoIP Paging and IP Displays can be integrated with emergency systems like fire alarms, nurse call systems, and security systems to trigger audio and visual alerts automatically. For example, a fire alarm could automatically broadcast evacuation instructions over the IP speakers and displays, ensuring critical information reaches everyone promptly.

Here are some examples of IP Displays: 

Advanced Networks Devices’ Double-Sided HD IP Display: Featuring two HD LCD screens, 4-inch speakers, RGB Flashers, display timers, graphics, and announcements from both directions. 

Algo’s 8420 Dual-Sided Display Speaker: Dual-sided, each side mirroring the other with an LCD screen, wideband audio speakers, and multi-color flashers, to project visual and audible alerting in two directions.

Cost-Effective & Reliable

Compared to traditional paging systems, VoIP solutions are more cost-effective to install and maintain, often leveraging existing IP networks and Power over Ethernet (PoE). They also offer increased reliability, with redundancy and backup power options to ensure continuous operation during emergencies.

There are a variety of real-life scenarios and use cases regarding IP Paging and its effectiveness in real-time scenarios. Below are just a few examples.

CyberData: Keeping Children Safe

Advanced Network Devices: Access Control

Algo Solutions: Ontario-Based School District

Alyssa’s Law

Alyssa’s Law, named after a victim of the Parkland school shooting, mandates public schools have silent panic alarms directly linked to law enforcement for rapid emergency response, and has been passed in several states thanks to advocacy efforts by Alyssa’s mother. As more states adopt Alyssa’s Law, understanding and adhering to its requirements is crucial for creating a safer learning environment and being prepared for critical incidents. More information from Viking Electronics can be found below. 

What is Alyssa’s Law & What Are The Panic Alarm Requirements? 

By leveraging VoIP paging and emergency notification capabilities, educational institutions and healthcare facilities can enhance safety, improve communication, and ensure prompt and coordinated responses during critical situations. If you have any questions or comments please leave them below, chat with one of our VoIP Experts at www.voipsupply.com, or call us at 1-800-398-8647. 

Watch Now: 2024 May VoIP News Update

May 30, 2024 by Steve Lopian

We’ve got you covered this month for all things VoIP! In this month’s episode of the VoIP News Update, we’ll be discussing the NEC and their departure from on-prem solutions. We’ll discuss the December 2024 deadline, what products are going end-of-life (EOL), and what you can do to ready yourself and your customers! We also want to reassure you that VoIP Supply is here for you through this transition and can help you with our powerful Partner Program!

Additionally, we will be talking about Viking Electronics! We are proud to announce that we are now officially a distributor of Viking Electronics! We are excited to be expanding our portfolio of IP paging products to give our customers and partners a one-stop shop for things like door phones, paging speakers, help buttons, and so much more. So tune in to get all the details on Viking Electronics, NEC, and more!

What are you doing to prepare for NEC ELO products? Are you already a member of the VoIP Supply Partner Program? Let us know in the comments below!

How To Maximize Collaboration with Microsoft Teams VoIP Phones

May 29, 2024 by jstewart
Microsoft Teams  VoIP Phones

Regardless of your business or industry, collaboration is the key to success. Remote and hybrid work will continue to grow, and with teams distributed in various environments, it is more essential than ever to have the necessary tools and technology to ensure seamless communication and collaboration. Software and products such as Microsoft Teams make this possible for any type of organization. However, do you know how to maximize Microsoft Teams, specifically with the use of VoIP phones to ensure you are utilizing every feature and function to the best of your ability? VoIP Supply is here to help. Let’s review some ways to maximize collaboration with Microsoft Teams VoIP Phones best. 

Before diving into the strategies for optimizing collaboration with Microsoft Teams VoIP Phones, let’s start by grasping their functionality. Microsoft Teams VoIP Phones are specialized tools that seamlessly integrate with the Microsoft Teams platform to deliver voice calling services over the Internet, commonly referred to as Voice over Internet Protocol (VoIP). These innovative phones empower users to engage in calls, join audio conferences, and access various Teams features directly from their office phones.

The first step to maximizing collaboration with Microsoft Teams VoIP Phones is to ensure seamless integration with the Teams platform. This typically involves provisioning the phones within the Teams admin center and configuring them to connect to your organization’s Teams environment. By seamlessly integrating your VoIP phones with Teams, you’ll enable users to access all the collaboration tools they need from a single interface.

When considering what VoIP Phones you may want to use, you do not need to have specific Microsoft Teams Phones. However, if you have phones that are certified for specific use with Microsoft Teams you will be able to access and utilize every feature and function available on the platform. 

Several popular and reliable brands have options for Microsoft Teams-Certified VoIP Phones. Here are a few examples:

Yealink: These Microsoft Teams-Certified VoIP Phones provide seamless integration with Microsoft Teams, delivering high-quality audio, intuitive interfaces, and advanced collaboration features to enhance business communication.

Yealink’s MP58 Microsoft Teams Phone was developed so that your team can stay connected while working away from their desk. The MP58 is enhanced with HD voice and delivers some of the best audio quality.

HP/Poly: These Microsoft Teams-Certified VoIP Phones offer exceptional sound quality, robust security features, and seamless integration with Microsoft Teams, ensuring reliable and efficient communication solutions for businesses.

The Poly CCX 400 PoE Business Media Phone for Microsoft Teams Is a revolutionary phone designed for the entry-level user or the common area. It is a touchscreen desktop phone with a 5-inch display that combines ease of use, high-end features, and design with native Microsoft Teams interoperability. 

AudioCodes:  These Microsoft Teams-Certified VoIP Phones combine superior audio performance with advanced management tools, providing a seamless and efficient communication experience tailored for Microsoft Teams users.

The AudioCodes C470HD PoE Total Touch Phone is a high-end, Total Touch native Microsoft Teams executive business phone, featuring a remarkably clean and intuitive design with a graphical portrait 5.5” color touch screen and a virtual keyboard.

Once your VoIP phones are integrated with Teams, it’s time to leverage their collaboration features. Encourage your team to make use of features like one-touch calling, presence indicators, and voicemail transcription to streamline communication and enhance productivity. Additionally, explore advanced features such as call transfer, call forwarding, and multi-party conferencing to facilitate more complex collaboration scenarios.

To ensure a smooth collaboration experience, it’s important to optimize the call quality and performance of your Microsoft Teams VoIP Phones. This may involve configuring Quality of Service (QoS) settings on your network, ensuring adequate bandwidth for voice traffic, and troubleshooting any issues that may arise. By prioritizing call quality and performance, you’ll enhance the overall collaboration experience for your team.

Finally, to truly maximize collaboration with Microsoft Teams VoIP Phones, provide training and support to your team members. Offer resources and tutorials on how to use the phones effectively, and be available to address any questions or concerns that may arise. VoIP Supply has Quick Start Manuals, Data Sheets, and other resources available on the Microsoft Teams-Certified Devices Pages..

Many organizations are seeing growth and enhanced collaboration when utilizing Microsoft Teams and VoIP technology. Take a look at this real-life use case from Elite Development and Construction and see how Microsoft Teams and VoIP transformed their business. Read the study here. 

Microsoft also offers various resources, some of which can be found here. 

Microsoft Teams VoIP Phones maximize collaboration through seamless integration, feature leverage, and performance optimization. Empower your team for effective communication and collaboration with these game-changing tools. If you have any questions or comments leave them below, chat with one of our VoIP Experts at www.voipsupply.com, or call us at 1-800-398-8647. 

Did You Know: VoIP Technology Enhances Customer Service?

May 22, 2024 by jstewart

In every business, exceptional customer service is crucial in setting businesses apart across various sectors. With a constant drive for innovation to enhance customer interactions, streamline processes, and boost satisfaction levels, companies are turning to groundbreaking technologies like Voice over Internet Protocol (VoIP) to revolutionize their customer service operations. Have you considered the game-changing potential VoIP holds for your customer service strategies? Let’s delve into the ways VoIP technology is reshaping and elevating the customer service experience.

Seamless Multi-Channel Integration: VoIP technology integrates various communication channels for seamless customer engagements, empowering reps to address inquiries efficiently and achieve faster resolutions. Integrating VoIP with CRM systems provides real-time access to customer information for personalized support.

Benefits: 

  • Click to Call: Make calls straight from your CRM system utilizing VoIP technology to seamlessly work out of one program/software. 
  • Customer File Management: All customer information is displayed directly in front of you, along with their phone number, you can view any and all other pertinent information retained in your CRM. 
  • Call Logs: Have recorded calls, or call logs saved directly to the customer profile.

Many options for VoIP Service Providers integrate with a CRM, here are just a few:

Broadvoice: Integrates with popular CRMs and communication software like Salesforce, Bubble, and b-hive Communicator. VoIP Supply also offers VoIP Products that work with Broadvoice. See that list here.

3CX: Seamlessly integrates with CRMs such as Salesforce, HubSpot, and Zendesk. VoIP Supply also offers VoIP Products that work with 3CX. See that list here.

Sangoma: The Sangoma Connector app integrates Sangoma Business Voice & Business Voice+ solutions with CRM platforms to support click-to-call, inbound screen pops, and call detail tracking features.

Cost-Effective Solutions: Integrating VoIP technology can result in substantial cost savings when compared to traditional phone systems. VoIP’s software-based functionalities hosted in the cloud offer a more efficient and cost-effective solution by eliminating the need for costly hardware and infrastructure. These savings can then be allocated towards improving various aspects of customer service, such as enhancing training programs or expanding support resources, ultimately elevating the overall service quality.

Benefits: 

  • Lower Call Rates: For example, instead of paying per minute for international calls through a traditional phone service, VoIP providers often include these calls in their monthly plans or charge significantly lower per-minute rates.
  • Reduced Infrastructure & Maintenance Costs: For example, a company can use its existing internet connection for VoIP calls, avoiding the cost of installing and maintaining additional phone lines.
  • Consolidated Communication Services: For example, a business using VoIP can combine its phone service with video conferencing and team messaging, often included in a unified communications plan.

VoIP Supply offers over 60 brands and all types of VoIP products to fit your business needs. This includes VoIP Phones, VoIP Headsets, Networking Equipment, IP Paging, Video Conferencing Equipment, and much more!  

Enhanced Security Features: Ensuring the utmost security in customer service operations is a top priority, and VoIP technology provides cutting-edge security measures to safeguard sensitive customer information. With encryption protocols, secure access controls, and regular software updates, customer data is shielded from unauthorized access and cyber threats, giving customers peace of mind about the security of their interactions.

Benefits: 

  • Protection Against Data Breaches: Enhanced security features such as encryption ensure that voice and data communications over VoIP are secure from unauthorized access and interception.
  • Compliance w/ Regulations: Enhanced security features help businesses comply with legal and industry regulations regarding data protection and privacy, such as GDPR, HIPAA, and PCI-DSS.
  • Mitigation of Denial of Service (DoS) Attacks: For example, Intrusion detection and prevention systems (IDPS) can monitor VoIP traffic for unusual patterns indicative of a DoS attack and take automatic actions to block malicious traffic.

VoIP Supply offers a variety of product options from top brands to enhance security. Some of these include:

Fanvil V Series Phones: Fanvil V Series phones support various encryption protocols that secure voice and data transmission, preventing unauthorized access and eavesdropping.

Yealink T5 Series: Yealink T5 Smart Media Phones offer comprehensive security options including, SRTP encryption, TLS encryption, Secure boot, and more! 

Patton’s Tone Commander Military-Grade IP Phones: Tone Commander is an experienced manufacturer and designer of highly secure, military-grade VoIP and TSG-6 endpoints for the DoD branches and Civilian Government Agencies.

Adopting VoIP technology goes beyond simply integrating a new communication tool; it involves reshaping customer service into a more efficient, responsive, and customer-focused operation. With the changing landscape of customer service, VoIP emerges as a key facilitator of outstanding customer experiences. If you have any questions or comments the VoIP Experts at VoIP Supply are here to help! Please leave comments or questions below, chat with us at www.voipsupply.com, or call us at 1-800-398-8647. 

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