How to Change Configuration on the Poly CS540 VoIP Headset

August 2, 2019 by Ying-Hui Chen

Poly’s headsets are popular for a reason! They are not just versatile for working and jogging, but they are also very comfortable to wear. Many of Poly’s headsets come with multiple wearing styles. Today we are going to take Poly’s CS540 as an example and show you how to configure it to the style you prefer. Let’s get started: 

How to Change The Wearing Style on Your CS540 Headsets

The CS540 comes configured for your right ear with a pre-installed small ear tip and medium earloop. You can configure your headset for your left ear, install a different sized ear tip and earloop, or install the headband. Simply follow these steps:

  1. Gently pull the ear tip from the headset. Rotate the earloop down 90°. NOTE You will feel resistance when rotating the earloop down; this is normal.
  2. Remove the earloop from the headset. 
  3. To wear the headset on the right ear but with a different size earloop or ear tip, select the size you want and reinstall in reverse order as shown. Be sure the notch in the ear tip faces the microphone.

Are you using one of these Poly headsets? How is your experience? If you’d like to learn more about this headset, check out the user guide on our product page or call one of our VoIP experts at 1-800-398-8647!

New! CompletePBX 5.0.74 Adds Improvements for Call Centers and Hospitality

July 31, 2019 by Ying-Hui Chen

Are your outbound calls always being blocked or ignored? Xorcom has a solution for you to reach your potential customers better! This month’s Xorcom PBX software updates focus on improving your call center performance and hospitality services. Let’s take a quick look:

Random Caller ID for Call Center Outbound Calls

Randomize your caller ID of outbound calls to avoid being blocked or ignored! To set this feature:

  • Prepare a list of caller ID numbers to be used by the outbound route.  Make sure you use caller ID numbers that are allowed to be used with your trunk by the provider.
  • Go to Outbound Routes
  • Make sure Overwrite CID is set to either Always or If not Empty
  • Set Randomized Caller ID to Yes
  • Enter the list of caller ID numbers in Caller List

Additionally, new announcement options are also being added to call center queues (PBX -> Call Center -> Queues).  Callers will now hear a generic or agent-specific announcement when connecting to the agent, for example: “You are now being connected to James Harley, a phone-system specialist”.

Multiple PBX Extensions per Hotel Room

Do you have large suites that require direct dialing to each individual phone?

Now you can assign multiple extensions per hotel room in the Hospitality (Complete Concierge) module!

  • When setting wakeup calls and other room features from the PMS these will be applied to all of the room’s extensions.
  • When having hotel rooms that require more than one phone in the room, but do not require different numbers for those devices,  the configuration is, as in previous versions, by assigning a single extension with multiple devices.

Learn more about Xorcom’s CompletePBX here.

Are these improvements useful for your call center or hotel? What other improvements would you like to see? Share with us!

How to Move a Sangoma PBX Deployment to a New PBX

July 26, 2019 by Ying-Hui Chen

Sometimes things happen, surprises occur, and your original plans don’t work anymore – we get it! If that’s what you are going through with your Sangoma PBX deployment, don’t worry! You can still change it. 

Although all of Sangoma’s commercial modules are set for a specific deployment at the time of purchase, nothing is set in stone. Your deployment is locked to a hardware box when you register to a Deployment ID, but you are allowed to reset the hardware lock up to 2 times.  

How to Reset Sangoma’s PBX Deployment Hardware Lock

Here is what you need to do:

  1. Login to your portal at
  2. Click Products< PBX – List All
  3. Find the deployment that you want to reset the Hardware Lock. 
  4. Click on the Pencil Icon on the right hand side to edit the deployment
  5. Click on the License tab at the top of your deployment screen
  6. You should see “Reset Hardware Lock” button now!
  7. Click on the reset hardware lock button and now you can register this Deployment ID on a new system. ( See how to register your PBX for commercial modules here)

Keep in mind that you only have two times to change your hardware lock. If you have reset it more than twice, you will need to contact support at

Does this article help you resolve your issue? If you have more questions, you’re welcome to submit a support ticket at

Which Fanvil IP Phone Runs on an Android Platform?

July 24, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. 

In previous Mom’s calling Q&A series, we have discussed: What is FDMS? Today, we have more new real questions and answers from VoIP users just like you. 

Which Fanvil IP Phone Runs on Android Platform?

Q: What VoIP phones from Fanvil are Android platform?

A: Only Fnavil’s C400/C600 smart IP phones is an Android platform (Android 4.2.2 OS).  The C400 /C600 phone has 7” Smart Video IP telephone display with compact design and intelligent software suite for both Office and Home users. Learn more about the C400/600 here.


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

What’s Your Spare-in-the-Air? Get your Business Back Up and Running Efficiently with SYSTM!

As technology advances, customers are more demanding than ever. Business continuity has become a must for any business. Are you prepared for a rainy day? SYSTM heard your need for a real solution! 

How does having Spare-in-the-Air Help?

SYSTM provides you a “redundant” hosted resource for you or your customers to incorporate as part of your voice continuity plan. When a business experiences a failure or outage, they will be prepared with their “Spare-in-the-Air”! Restore the system, re-register the phones, redirect the main number and the business will be back up and running in no time!

  • SYSTM makes it simple to launch voice applications in the cloud
  • They support the platforms you know and love, deployed instantly, with just a few clicks
  • They help you focus on your voice application, without having to be a cloud expert 

Ready to try it? VoIP Supply and SYSTM have teamed up to offer you the ability to spin up some of the most popular on-premise solutions in the cloud. Apply for the demo is so easy! Click here to fill out the form to get your own shovel!

If you don’t see your current on-premise platform listed here, don’t fret, contact one of our VoIP consultants at 1-800-398-8647 today to learn more about how your customers can take advantage of this program! 

Apply for the Demo Today!

How Does NetCarrier Cloud Solution Help Businesses Communicate? (Webinar Recap)

July 23, 2019 by Ying-Hui Chen

Did you miss Netcarrier’s informational webinar today? Don’t worry, here’s the recap! During the webinar. Laura Bella from NetCarrier discussed the services provided by netcarrier including hosted PBX, SD-WAN failover and so more. Their cloud solution is highly scalable with predictable monthly charges. Download the presentation slides here for more details!

Laura also highlighted their latest promotion which gives you 1 free month of nCloud Contact Center Lite seats on qualifying orders. Contact Joe at [email protected] or 716-531-4316 to take advantage of it!

NetCarrier Webinar Q&A Session  

Q: How many site visits do you do for a standard deployment?

A: Usually 3 site visits for the site survey, installation, etc. It depends on how many users you have and whether you need a higher level of deployment support.

Q: Do you use a fax portal for outbound faxing?

A: Yes, we do have electronic fax service you can use to fax out documents. You will get the email through our fax portal.

Q: Why would a customer want Contact Center Enterprise over Contact Center Lite?

A: The Contact Center Lite is designed for small business users who don’t need advanced functions such as the chat function and report but still want functions like receptionist to have a more organized approach for an incoming call. Contact Center Enterprise, on the other hand, offers features such as CRM and the ability to handle the higher call volume.  

Q: Where can you deploy services?

A: Anywhere in the USA.

Q: How involved do I need to be in the implementation process?

A: This is up to you, the partner. Some partners like to be part of the whole process; others just want to have a single point of contact.

Q: Is there a mobile-only user for someone that doesn’t need a desk phone?

A: Yes, a lot of customers like real estate agents don’t have a physical office and they can use mobile with no desk phone.

Q: How flexible can you be with pricing?

A: NetCarrier already has built-in promotions. Based on the quantity you have, we make sure the pricing is competitive. If you are looking for additional discounts, we need to understand the competitive situation. We are open to looking into to see if we can offer more for your specific case.

Q: Do you provide support for customer demos?

A: Yes, if you would like us to do a webinar for your potential customers, it’s possible! It depends on how big the deal is, we might be able to do onsite meetings. We are at Philadelphia. Pennsylvania. 

Learn more about NetCarrier services on our website! If you have further questions, please contact Joe at [email protected] or 716-531-4316.

How Do Businesses Improve Their Noisy Workplace (and Enhance Productivity!)

July 19, 2019 by Ying-Hui Chen

“78% of workers state that noise and interruptions negatively impact their productivity” – according to  Knowledge Worker Study in 2015.

Employees are expected to maintain a high level of productivity in their workplace; however, it can be extra challenging in a high-noise environment. That’s where VXi’s BlueParrott wireless Bluetooth headsets come into play!  

BlueParrott is a leading intelligent headset engineered with the world’s best microphones and unrivaled noise-cancelling technology to deliver superior audio quality in high-noise environments such as warehouses, busy call centers, etc. 

Highest Level of Noise Cancelling

BlueParrott headsets are equipped with the industry’s highest level of noise cancelling, ensuring superior sounding calls for your teams and customers no matter how loud the environment is!


A wireless headset like BlueParrot is a must for noisy environments! Offering workplace mobility, workers are able to complete tasks faster, using both hands to focus on the job and walk to where he/she needs to be without disconnecting from a client. 

More Benefits:

  • Long-lasting with up to 24 hours talk time
  • Experience superior connectivity with a range up to 300ft / 100m
  • Customizable Parrott ButtonTM
  • Hands-free access with VoiceControlTM
  • Multipoint pairing allows teams to seamlessly switch between two simultaneously connected devices.
  • Durable and comfortable

Check out the comparison chart below to compare the four popular BlueParrott models side by side!

Download white paper here.

Are you ready to try it? BlueParrott offers a free on-site trial program for eligible customers, allowing you to experience the true value of wireless headsets engineered for high-noise environments! Contact our VoIP experts today at 1-800-398-8647 to apply!

Learn More about BlueParrott

The Fanvil X7 IP Phone: Elegance Meets Functionality

July 18, 2019 by Steve Lopian

Being in the VoIP industry for as long as I have, you tend to see a lot of phones.  One of the perks of being with the team at VoIP Supply is that not only do you see most of the new phone releases from manufacturers, but we also get to test and play with these VoIP phones in our VoIP lab!

While most phones that have been released recently are rather stunning, there is one specific phone that caught my eye (and my attention) while tooling around in the lab.  That phone is none other than the Fanvil X7 executive IP phone.

These days, it’s no surprise that features like Bluetooth and HD audio are a common thing, but it IS refreshing to see a phone with those features and a screen this large.  Topping off at 7 inches, the X7’s touch screen is also filled with vibrant color, and most importantly, it’s easy to navigate.

I could go on and on about even more of the features the X7 has, like the 20 SIP lines, and the 127 DSS key entries, or even how economic and environmentally friendly it is!  But why not just show you?

So instead of me rambling on and on for this blog post, we decided to tell you in a video, where you can learn all about this beautiful phone while gazing (and maybe drooling) at all of its majestic good looks, features and functionality!

As always, if you are looking for more information, you can also check out the Fanvil X7 here!  Do you already own an X7? Or perhaps another Fanvil IP phone? What has your experience been like? We want to hear from you! Let us know in the comments below!

What’s New This July? Versatile IP Phones and a SIP Outdoor Call Button!

This month’s new VoIP hardware roundup, we’ll focus on a few enterprise-grade IP phones from Fanvil and Sangoma as well as a SIP outdoor call button by CyberData. Let’s dive in!

The Fanvil X210i Paging Console Phone

The X210i looks very similar to Fanvil’s X210, except that it is equipped with a microphone for paging function! 

The X210i is designed to be used as a monitoring center station or as an office manager phone where the user would be making hands-free calls, using a two-way intercom system, monitoring and or broadcasting within a business. 

This unit is currently in stock. Click here to take a peek!

Key Features:

  • 20 SIP lines, 3-way conference
  • HD audio on speakerphone and handset
  • Movable type Directional External Gooseneck Microphone
  • 4.3″ main color display
  • See more features here!

Fanvil’s X7 Enterprise Color IP Phone

The Fanvil X7 IP Phone is a high-end enterprise phone with a 7-inch touch screen, virtual programmable keypad, gigabit Ethernet and more! If you are looking for an affordable IP phone with full features, the X7 is your go-to solution! But don’t take my word for it, watch our product video below to see it by yourself!

Key Features

  • 20 SIP lines,
  • 3-way conference
  • HD audio with Opus support
  • Up to 127 DSS keys 
  • Built-in Bluetooth 
  • Wi-Fi connectivity 

Sangoma s406 Mid-Level Phone

The Sangoma s406 is an improvement from the Sangoma S400/S405 with an upgraded processor and OPUS codec support. 

The s406 features industry-standard Power-over-EThernet (PoE), full-duplex speakerphone, 5-way conferencing, and more. The s406 is now in stock! Click here to see details!

Key Features:

  • 3 VoIP Accounts
  • 5-way conferencing
  • 25 Programmable Softkeys
  • 32.7-inch greyscale screen

CyberData 011491 SIP Outdoor Call Button

Last but not least, CyberData recently released the 011491 SIP outdoor call button! This call button is a must for making your environment safe. It is ideal for outside buildings, parking garages, schools, areas of refuge, and more outdoor areas.

With just a simple push on the button, the 011491 will place a call to a configured phone or extension number! Check out a connection example here!

Key Features:

  • Single-button call to a pre-set number
  • TLS 1.2 enhanced security for IP Endpoints in a local or cloud-based environment
  • Network web management and firmware download

That’s it for this month’s new hardware! Did you see anything interesting? What other new products would you like to see? Let us know!

Used Poly Phones for Any Business or Office

July 16, 2019 by Youleidy Vega

Get your hands on used Poly phones this month and if you are not a regular Refresh customer, be awed by the quality of our used phones. If you have purchased from our Refresh line before you already know that our refurbished line is one you can count on! Pass the word along and thank you for being a loyal customer! 

Refresh offers used products that look and work as good as new, but at a much lower price than the cost of new ones. Check out our Refresh website here. 

Polycom VVX 500 $94.99

Features of the VVX 500 at a glance: 

  • 12 lines 
  • 3.5-in Touchscreen LCD display 
  • Dual 10/100/1000 Ethernet port with PoE support 
  • Dedicated RJ9 headset port 
  • Polycom HD Voice 
  • Voicemail and video mail support 

Learn more about the VVX 500 by reading the datasheet here

Polycom VVX 410 $89.99

The Polycom VVX 410 is a professional business phone that offers great quality audio, a sleek and clean design, and an intuitive user interface. The VVX 410 is suitable for handling moderate call volumes. It can be used with third-party Unified Communications applications. 

Check out this video to learn more about our Refresh phones and the VVX 410! 

Features of the SoundStation Duo at a glance:

  • 12 Line appearances
  • Polycom HD Voice
  • 3.5″ (320×240) Backlit Color LCD
  • Dual Gigabit RJ45 Ports
  • RJ9 headset port
  • Built-in auto sensing IEEE 802.3 af Power over Ethernet
  • Optional 48V DC power supply (not included)

Learn more about the VVX 410 by reading the datasheet here.

Polycom SoundStation Duo $299.99

The Polycom SoundStation Duo is a conference phone designed for small to medium conference rooms. It can also be ideal in huddle rooms or personal meeting rooms.

The Polycom SoundStation Duo offers users the ability to use analog lines in VoIP infrastructure.

This way customers who are using analog lines currently, but have a goal of moving to VoIP, can future-proof their investment. 

Features of the SoundStation Duo at a glance:

  • 12 key keypad
  • 4 Context-sensitive softkeys
  • 3 cardioid microphones 200-7000Hz
  • 10ft pickup range
  • Adjustable volume to 86 dB
  • Acoustic echo cancellation
  • 802.3af PoE, AC power supply also included in box
  • 248×68 pixel backlit LED display
  • Codecs: G.711A/U, G.729a, G.722, iLBC 13.33 and 15.2kbps
  • Interfaces:RJ45 10/100, RJ11 two Wire, 2.5mm for headset, 2 x RJ9 expansion microphone ports

Learn more about the SoundStation Duo by reading the datasheet here. 

Refresh products come with a 6-month no questions asked guarantee. And if you can also extend the 6 months to a year for a small cost! It can’t get any better than this!