Poly’s headsets are popular for a reason! They are not just versatile for working and jogging, but they are also very comfortable to wear. Many of Poly’s headsets come with multiple wearing styles. Today we are going to take Poly’s CS540 as an example and show you how to configure it to the style you prefer. Let’s get started:
How to Change The Wearing Style on Your CS540 Headsets
The CS540 comes configured for your right ear with a pre-installed small ear tip and medium earloop. You can configure your headset for your left ear, install a different sized ear tip and earloop, or install the headband. Simply follow these steps:
Gently pull the ear tip from the headset. Rotate the earloop down 90°. NOTE You will feel resistance when rotating the earloop down; this is normal.
Remove the earloop from the headset.
To wear the headset on the right ear but with a different size earloop or ear tip, select the size you want and reinstall in reverse order as shown. Be sure the notch in the ear tip faces the microphone.
Are you using one of these Poly headsets? How is your experience? If you’d like to learn more about this headset, check out the user guide on our product page or call one of our VoIP experts at 1-800-398-8647!
Are your outbound calls always being blocked or ignored? Xorcom has a solution for you to reach your potential customers better! This month’s Xorcom PBX software updates focus on improving your call center performance and hospitality services. Let’s take a quick look:
Random Caller ID for Call Center Outbound Calls
Randomize your caller ID of outbound calls to avoid being blocked or ignored! To set this feature:
Prepare a list of caller ID numbers to be used by the outbound route. Make sure you use caller ID numbers that are allowed to be used with your trunk by the provider.
Go to Outbound Routes
Make sure Overwrite CID is set to either Always or If not Empty
Set Randomized Caller ID to Yes
Enter the list of caller ID numbers in Caller List
Additionally, new announcement options are also being added to call center queues (PBX -> Call Center -> Queues). Callers will now hear a generic or agent-specific announcement when connecting to the agent, for example: “You are now being connected to James Harley, a phone-system specialist”.
Multiple PBX Extensions per Hotel Room
Do you have large suites that require direct dialing to each individual phone?
Now you can assign multiple extensions per hotel room in the Hospitality (Complete Concierge) module!
When setting wakeup calls and other room features from the PMS these will be applied to all of the room’s extensions.
When having hotel rooms that require more than one phone in the room, but do not require different numbers for those devices, the configuration is, as in previous versions, by assigning a single extension with multiple devices.
Sometimes things happen, surprises occur, and your original plans don’t work anymore – we get it! If that’s what you are going through with your Sangoma PBX deployment, don’t worry! You can still change it.
Although all of Sangoma’s commercial modules are set for a specific deployment at the time of purchase, nothing is set in stone. Your deployment is locked to a hardware box when you register to a Deployment ID, but you are allowed to reset the hardware lock up to 2 times.
How to Reset Sangoma’s PBX Deployment Hardware Lock
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
Q: What VoIP phones from Fanvil are Android platform?
A: Only Fnavil’s C400/C600 smart IP phones is an Android platform (Android 4.2.2 OS). The C400 /C600 phone has 7” Smart Video IP telephone display with compact design and intelligent software suite for both Office and Home users. Learn more about the C400/600 here.
Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591
As technology advances, customers are more demanding than ever. Business continuity has become a must for any business. Are you prepared for a rainy day? SYSTM heard your need for a real solution!
How does having Spare-in-the-Air Help?
SYSTM provides you a “redundant” hosted resource for you or your customers to incorporate as part of your voice continuity plan. When a business experiences a failure or outage, they will be prepared with their “Spare-in-the-Air”! Restore the system, re-register the phones, redirect the main number and the business will be back up and running in no time!
SYSTM makes it simple to launch voice applications in the cloud
They support the platforms you know and love, deployed instantly, with just a few clicks
They help you focus on your voice application, without having to be a cloud expert
If you don’t see your current on-premise platform listed here, don’t fret, contact one of our VoIP consultants at 1-800-398-8647 today to learn more about how your customers can take advantage of this program!
Did you miss Netcarrier’s informational webinar today? Don’t worry, here’s the recap! During the webinar. Laura Bella from NetCarrier discussed the services provided by netcarrier including hosted PBX, SD-WAN failover and so more. Their cloud solution is highly scalable with predictable monthly charges. Download the presentation slides here for more details!
Laura also highlighted their latest promotion which gives you 1 free month of nCloud Contact Center Lite seats on qualifying orders. Contact Joe at [email protected] or 716-531-4316 to take advantage of it!
NetCarrier Webinar Q&A Session
Q: How many site visits do you do for a standard deployment?
A: Usually 3 site visits for the site survey, installation, etc. It depends on how many users you have and whether you need a higher level of deployment support.
Q: Do you use a fax portal for outbound faxing?
A: Yes, we do have electronic fax service you can use to fax out documents. You will get the email through our fax portal.
Q: Why would a customer want Contact Center Enterprise over Contact Center Lite?
A: The Contact Center Lite is designed for small business users who don’t need advanced functions such as the chat function and report but still want functions like receptionist to have a more organized approach for an incoming call. Contact Center Enterprise, on the other hand, offers features such as CRM and the ability to handle the higher call volume.
Q: Where can you deploy services?
A: Anywhere in the USA.
Q: How involved do I need to be in the implementation process?
A: This is up to you, the partner. Some partners like to be part of the whole process; others just want to have a single point of contact.
Q: Is there a mobile-only user for someone that doesn’t need a desk phone?
A: Yes, a lot of customers like real estate agents don’t have a physical office and they can use mobile with no desk phone.
Q: How flexible can you be with pricing?
A: NetCarrier already has built-in promotions. Based on the quantity you have, we make sure the pricing is competitive. If you are looking for additional discounts, we need to understand the competitive situation. We are open to looking into to see if we can offer more for your specific case.
Q: Do you provide support for customer demos?
A: Yes, if you would like us to do a webinar for your potential customers, it’s possible! It depends on how big the deal is, we might be able to do onsite meetings. We are at Philadelphia. Pennsylvania.
BlueParrott is a leading intelligent headset engineered with the world’s best microphones and unrivaled noise-cancelling technology to deliver superior audio quality in high-noise environments such as warehouses, busy call centers, etc.
Highest Level of Noise Cancelling
BlueParrott headsets are equipped with the industry’s highest level of noise cancelling, ensuring superior sounding calls for your teams and customers no matter how loud the environment is!
A wireless headset like BlueParrot is a must for noisy environments! Offering workplace mobility, workers are able to complete tasks faster, using both hands to focus on the job and walk to where he/she needs to be without disconnecting from a client.
Long-lasting with up to 24 hours talk time
Experience superior connectivity with a range up to 300ft / 100m
Customizable Parrott ButtonTM
Hands-free access with VoiceControlTM
Multipoint pairing allows teams to seamlessly switch between two simultaneously connected devices.
Durable and comfortable
Check out the comparison chart below to compare the four popular BlueParrott models side by side!
Are you ready to try it? BlueParrott offers a free on-site trial program for eligible customers, allowing you to experience the true value of wireless headsets engineered for high-noise environments! Contact our VoIP experts today at 1-800-398-8647 to apply!
Being in the VoIP industry for as long as I have, you tend to see a lot of phones. One of the perks of being with the team at VoIP Supply is that not only do you see most of the new phone releases from manufacturers, but we also get to test and play with these VoIP phones in our VoIP lab!
While most phones that have been released recently are rather stunning, there is one specific phone that caught my eye (and my attention) while tooling around in the lab. That phone is none other than the Fanvil X7 executive IP phone.
These days, it’s no surprise that features like Bluetooth and HD audio are a common thing, but it IS refreshing to see a phone with those features and a screen this large. Topping off at 7 inches, the X7’s touch screen is also filled with vibrant color, and most importantly, it’s easy to navigate.
So instead of me rambling on and on for this blog post, we decided to tell you in a video, where you can learn all about this beautiful phone while gazing (and maybe drooling) at all of its majestic good looks, features and functionality!
As always, if you are looking for more information, you can also check out the Fanvil X7 here! Do you already own an X7? Or perhaps another Fanvil IP phone? What has your experience been like? We want to hear from you! Let us know in the comments below!
The X210i looks very similar to Fanvil’s X210, except that it is equipped with a microphone for paging function!
The X210i is designed to be used as a monitoring center station or as an office manager phone where the user would be making hands-free calls, using a two-way intercom system, monitoring and or broadcasting within a business.
The Fanvil X7 IP Phone is a high-end enterprise phone with a 7-inch touch screen, virtual programmable keypad, gigabit Ethernet and more! If you are looking for an affordable IP phone with full features, the X7 is your go-to solution! But don’t take my word for it, watch our product video below to see it by yourself!
Last but not least, CyberData recently released the 011491 SIP outdoor call button! This call button is a must for making your environment safe. It is ideal for outside buildings, parking garages, schools, areas of refuge, and more outdoor areas.
Get your hands on used Poly phones this month and if you are not a regular Refresh customer, be awed by the quality of our used phones. If you have purchased from our Refresh line before you already know that our refurbished line is one you can count on! Pass the word along and thank you for being a loyal customer!
Refresh offers used products that look and work as good as new, but at a much lower price than the cost of new ones. Check out our Refresh website here.
The Polycom VVX 410 is a professional business phone that offers great quality audio, a sleek and clean design, and an intuitive user interface. The VVX 410 is suitable for handling moderate call volumes. It can be used with third-party Unified Communications applications.
Check out this video to learn more about our Refresh phones and the VVX 410!
Features of the SoundStation Duo at a glance:
12 Line appearances
Polycom HD Voice
3.5″ (320×240) Backlit Color LCD
Dual Gigabit RJ45 Ports
RJ9 headset port
Built-in auto sensing IEEE 802.3 af Power over Ethernet
Optional 48V DC power supply (not included)
Learn more about the VVX 410 by reading the datasheet here.