When your VoIP phone doesn’t work the way you expect it to work, nothing is more frustrating than getting a “Sorry, we don’t support your hardware.” message from customer service. If you’ve had that same bad experience before – keep reading! You are about to find out the reason and how to prevent that in the future.

What Does My VoIP Phone Have To Do With My Service Provider or IT Administrator?

Many customers come to VoIP Supply for VoIP hardware support and most of the time our first question is who is your VoIP service provider or IT administrator? You might be wondering, what does my VoIP hardware have to do with the service provider?

Your VoIP phones functionality depends on how they were programmed and configured by your provider or IT administrator. So the best way to solve your phone issues is to first contact your service provider. Wait a minute…but does my service provider support my VoIP hardware?

Does your VoIP Service Provider Provide Hardware Support?

The bad news is, if your VoIP hardware is not from your VoIP service provider, they may not support your hardware. That’s where the problem becomes more complicated and difficult to deal with. So how to do you avoid getting caught in this type of predicament? There are a couple of things you can do.:

  • Get everything from one VoIP company (Like VoIP Supply!)

If you are not an engineer or don’t have an on-site IT staff, you may want to shop your service provider and hardware both from the same vendor. That way, you will be sure to have support on everything.

VoIP Supply is dedicated to finding you the perfect VoIP solution that fits your business needs! We are the one-stop-shop for everything VoIP and you don’t have to worry about finding support somewhere else.

  • Make sure your VoIP service provider also supports your VoIP hardware

If, for whatever reason, you have to shop VoIP service and hardware separately, be sure to ask your provider if they offer support on the hardware before you make that decision! Our VoIP experts can also help you locate a provider that will work with your existing VoIP hardware and provider support.

The VoIP Supply team is here to provide you the ideal VoIP solution you need and make sure everything works perfectly even after the sale. Contact our VoIP experts at 1-800-398-8647 today to learn more!

Great news! Google today announced that their Hangouts Meet, a designated business video conferencing solution, will be compatible with Polycom and Cisco hardware in a few weeks.

These integrations will make it easier for businesses to use meeting solutions utilizing existing VoIP hardware they have.

“Nothing’s more frustrating than hosting a meeting and having trouble getting people to join because of issues with technology—it can interrupt workflows and slow down productivity,” Rany Ng, Google’s director of product management for G Suite

Additionally, Google also introduced its new third party integration with Google calendar. Now you can join some third party calls such as Webex right from Google Calendar with a simple click.

We are expecting to see more integrations and analytics updates from Google in a few months. Stay tuned!

Are you new to VoIP industry? What exactly is VoIP and how does it work? We have collected four most common questions from VoIP beginners like you to help you get your foot in the door of the VoIP world!

4 Basic VoIP Questions for VoIP Beginners

  1. What is VoIP?

VoIP stands for “Voice over Internet Protocol”. An Internet Protocol (IP) is a data-oriented protocol used for communicating data across a packet-switched network (home, office, the internet). Internet Protocols (IP) allow you to transmit data any interconnected networks.

  1. How does VoIP work?

Utilizing a combination of hardware, software, and voice protocols, your conversations are carried over the IP network to its intended destination.

A VoIP system converts the analog audio signals (your voice) into digital data that can be understood by the VoIP devices and transmitted over the Internet Protocol (IP) network to the other end of the call.

  1. What does VoIP do?

VoIP allows you to make phone calls over any interconnected network instead of using traditional analog PSTN (Public Switched Telephone Network) lines. Because the calls are generated through the Internet, VoIP system perceives long distance calls the same as local calls.

  1. Why VoIP Service?

VoIP service not just reduces your monthly phone bill, but also offers you the flexibility you need. Check out some popular phone features below that will enhance your customer experience and work efficiency.

  • Voicemail to email & voicemail to text – listen to the recording directly from your inbox
  • Web collaboration tools – easily turn any device into a conferencing unit and have a call anywhere
  • Advanced analytics – real-time analytics to analyze the patterns and make wise business decisions
  • Call me/ Follow me routing – directs calls that are coming in to your desk phone or mainline to somewhere else that will be more convenient for you

Learn more about VoIP

Xorcom CompletePBX 5.0.39 Phone system management now includes a new task manager and scheduled backups (Admin -> System Settings -> Task Manager)!

The Task Manager controls the running of predefined tasks, either Ad-hoc scheduled or recurring. Now you are able to set script parameters by the user and a single script can be used by different tasks with different parameters.

Additionally, this version also includes intra-company outbound route which passes the internal caller ID to the next destination as is. (PBX -> External -> Outbound Routes)

Check out some fixes:

  • Unix time shown instead of system time in Reports -> Status -> Registration.
  • Fax detection failed to work on SIP trunks behind NAT in certain carrier setups.
  • The inbound route with the outbound route as destination always chooses the first option when more than one is available.  
  • When adding DID from Extension module, the new inbound route will use MOH None ( Ringback ).

Learn more about Xorcom CompletePBX solutions HERE!

We are halfway through the Samgoma Cloud 9 webinar series! The Cloud 9 is a webinar series co-hosted by VoIP Supply and Sangoma that includes 9 webinars with various must-learn VoIP Cloud Service topics. This is a unique opportunity for all of you who are interested in learning effectively about in-depth VoIP in a timely manner.

Also, you will be entered to win One s500 IP Phone (worth $149) when you register & attend all 5 webinars. Five winners will be selected!

What are the Topics?

Feb. 20, 2018         Zulu: Much More Than a Softphone

March 6, 2018       SIPStation: How it Will Grow Your Business?

March 20, 2018     FaxStation: Faxing Without a Fax Machine

April 5, 2018          User Control Panel for PBXact and FreePBX

April 26, 2018        Sangoma Solutions: How do They All Connect?

Missed some Cloud 9 webinars? Check out the useful Q&A session here!
Sign Me Up Now!

Are you one of the many users that struggle with juggling multiple software windows and browser tabs?

January 30th, Microsoft Teams launched new updates that bridge the gaps between applications and allow users to quickly include information from other software applications into their team conversations. This is designed to improve team collaboration, especially for chat-based applications.

This new update also comes with a personal application hub where you’ll have access to a catalog of applications with pending items. The hub offers access to Who, an app that allows you to search for people within your organization by their name or a given topic.

“Now you can have a conversation about content from an app without the need to include a screenshot or a hyperlink to the information. In the same way that you can add an emoji or GIF, you can now bring information from apps into a chat or channel message with a simple click,” blogged representatives of Microsoft Teams.

Team collaboration has been a focus for VoIP service. Standard VoIP services also have lots of team collaboration tools to improve your teamwork such as unlimited Cloud storage and shared drive, keeping your employees connected in one system, regardless of their location, check some of them here!

To find the right services you need, simply call one of our VoIP experts at 1-800-398-8647 today!

When the technology advances and changes the way we do business, you won’t want to be left behind. Although savings is the most common reason that many nonprofit organizations deploy a VoIP system, Internet telephony does more than just reducing costs for you, it is the future of nonprofit communication.

 

#1 Cost Effective Solution

If you own a nonprofit business, you would understand how important it is to manage your budget wisely. With a limited budget available, upgrading to a cost-effective phone system becomes a must in the long term. A hosted VoIP Service can save you money over time from expensive upgrades and pricy analog phone lines. Also, there will be no long distance rates as VoIP is an Internet-based phone system.

 

#2 Competitive Features

To stay competitive, lost of nonprofit organizations start looking to utilize advanced, flexible phone features to enhance customer satisfaction and work efficiency. Popular phone features include:

  • Web collaboration tools
  • Advanced analytics
  • Auto attendant
  • Voicemail to text
  • Find me/follow me call routing

See more VoIP features here!

 

#3 Staff Empowerment

A Cloud-based VoIP system puts a lot of power into the hands of end users. It is managed through an easy web interface and your staff will be able to customize phone settings and other phone options without going through administrators. In this way, your company will operate and communicate more efficiently.

 

#4 Work Anywhere Anytime

The world has gone mobile. Remote workers and virtual meetings can be seen in almost every industry and nonprofits are no exception. Cloud VoIP Service gives you multiple options to communicate including messages (email, IM or SMS), Fax over IP, video conferencing, and more. Your staff will be able to work from anywhere with Internet connection. Managing your road warriors and all branch offices under one roof is no longer a challenge!

 

#5 High Reliability

VoIP Services can be reliable just like your landline. With the backup power supplies, you don’t need to worry about the power failure. Some VoIP Service providers also provide Failover and Disaster recovery features to increase the system reliability.

The VoIP benefits for businesses vary case by case. If you’d like to find out how your specific business can take advantage of VoIP Service, give our VoIP experts a call at 1-800-398-8647 to get a free consultation today!

Request a Free Consultation

Microsoft announced that they will discontinue Office Live Meeting completely by end of this year.

Live Meeting is a popular online collaboration and web conferencing service that empowers businesses to conduct the real-time and interactive presentation.

Migrating to Skype for Business & Skype

The company is planning to migrate all data and applications from Live Meeting into Skype for Business and Skype Meeting Broadcast. Most of the features that were seen in Live Meeting have already been migrated to Skype for Business and Skype Meeting Broadcast and there are some new upgrades available such as a larger attendee scale.

Live Meeting users are encouraged to begin transferring their system to other similar solutions no later than December 31st, 2017, at which time Microsoft will fully close the Live Meeting service.

You can find the guides for transitioning to Skype here.

Other Web Collaboration Options

There are a lot of easy web collaboration tools available on the market that will provide you with even better interactive video conferencing, shared drive, and team collaboration.

Check out more VoIP service features here to learn how you can keep your employees connected in one system, regardless of their location. Call one of our VoIP experts at 1-800-398-8647 to get a free consultation!

Over the years, Voice over Internet Protocol (VoIP) has drawn a wide interest from all walk of life which also includes the hospitality industry. Your hotel might already know that a VoIP system is a more cost-effective communication solution, however, the cost-saving benefits brought by Hosted PBX are actually just the beginning. Let’s find out the three main ways Cloud PBX reshapes how hospitality industry communicates.

A Cloud-Based Solution: Everything is Connected

As the Internet of Things (IoT) moves the world towards a decentralized network system that connects people with more things around the world, Cloud PBX also plays an important role to connect your guests with their devices and more services.

A Cloud-based PBX connects your guests’ devices such as room phones, keycards, software and valuable databases to the Cloud to enhance the customer experiences. With a connected system, improving productivity and management capabilities for better guest experiences and customer loyalty has become a breeze!

By collecting and sharing data across all points of contact such as check-in lobby, guest rooms, mobile apps, the Cloud PBX solution also provides you with critical business insights to take actions on an continue to grow.

 

Integrates into Existing Infrastructures

Integrating Cloud PBX services into an existing infrastructure is now simpler than ever before. There are multiple Cloud PBX solutions designed for seamless PBX integration and superior performance especially in the areas of network security interoperability & connectivity to ensure your transition to a VoIP system is as smooth as possible.

 

Advanced Hospitality Phone Features

One of the biggest advantages of a Hosted PBX solution is the advanced features it offers. From check-in/out, wake-up calls, to room status and call billing, Cloud PBX solutions come with superior, useful phone features to enrich your guest experience and work efficiency. In this competitive hospitality industry and high customer expectation ear, these phone features would really make you stand out in the crowd and bring values to both your hotel and your customers!

See some of the popular features:

  • Guest name applied to extension
  • Guest extension voicemail reset
  • Disable outbound calls on extension
  • Log calls from each room and show call costs
  • Do not Disturb
  • Allow housekeeping to set room status via their mobile phone
  • Compatible with most popular PMX system
  • See more features

Is your hotel using a Cloud PBX system? How does your hotel benefit from using VoIP? Share with us! A hosted VoIP solution has a lot more benefits await you to explore. Visit our site to learn more or simply give one of our VoIP experts a call at 1-800-398-8647 for a free consultation today!

Get a Free Consultation

The Cloud 9 is a webinar series co-hosted by VoIP Supply and Sangoma that includes 9 webinars with various must-learn VoIP Cloud Service topics, starting from December 5th, 2017 ending April 26th, 2018. This is a unique opportunity for all of you who are interested in learning effectively about in-depth VoIP in a timely manner.

cloud-9-webinar-series

Also, you will be entered to wingiveaways

  • One s500 IP Phone (worth $149) when you register & attend 5+ webinars – Five winners will be selected
  • One s705 IP Phone (worth $229) when you register and attend all 9 webinars! – One winner will be selected

Must be located within the continental US to be eligible for the prize. Winners will be selected randomly and announced during the webinars! Register early before they are all filled up!

 

What are the Topics?

Register for all 9 webinars here!

  • Dec. 5, 2017           PBXact Cloud: Setup and Installation
  • – Ended

  • Dec. 19, 2017         PBXact Cloud: Daily Operations
  • – Ended

  • Jan. 16, 2018          Securing your VoIP Solution Part 1- Ended Sign Me Up Now!
  • Feb. 6, 2018           Securing your VoIP Solution Part 2
  • – Ended

  • Feb. 20, 2018         Zulu: Much More Than a Softphone
  • – Ended

  • March 6, 2018       SIPStation: What is it and How is it Used?
  • – Ended

  • March 20, 2018     FaxStation: Faxing Without a Fax Machine
  • – Ended

  • April 5, 2018          User Control Panel for PBXact Cloud and FreePBX
  • April 26, 2018        Sangoma Solutions: How do They All Connect?

 

Who Should Attend?

  • Individuals/organizations selling
  • IT & Telecom professionals
  • Service providers’ technical personnel
  • Anyone who is interested in learning about VoIP in depth

 

Why Cloud 9 Webinars?

  • Learn about all important VoIP topics efficiently in one place
  • Get answers from VoIP experts during the interactive webinar(s)
  • Steal the secrets of selling Sangoma’s PBXact Cloud
  • Enter to win one of five s500 IP Phones or one s705 IP Phone! See details above.