How to Enable / Disable Auto-Answering Feature on Fanvil X6

October 19, 2018 by Ying-Hui Chen

We are all busy. Sometimes, we are even too busy to answer the phone calls and miss out great business opportunities! Wouldn’t it be nice to have the phone answer the calls for you? That’s where Fanvil’s auto-answering feature comes into play!

Fanvil phones have lots of special features that will make your life just a little bit easier. Today, we are going to show you just how easy it is to set up this sweet auto-answering feature on the Fanvil X6 within seconds!

What is Auto-Answering?

The Auto-Answering feature allows your phone to pick up incoming calls automatically for you. Once the feature is set up, any incoming call will be automatically answered (not including call waiting). The auto-answering can be enabled online basis.

Your Fanvil X6 can easily be set for the time duration your phone must wait before it answers, the default delay is 5 seconds.

How to Enable / Disable Auto-Answering Feature on Fanvil X6?

Simply follow the following steps to enable/disable the auto-answering feature:

  • Press soft-button [Menu] till you find the [Features] item.  
  • Enter [Features] item till you find the [Auto Answer] item.  
  • Enter [Auto Answer] item to change the auto-answering configuration on a specific line  
  • Press left/right navigator button to select the auto-answering option. When done, press [OK] button to save the changes.  
  • The default auto-answering delay is 5 seconds.  
  • The Auto-answer icon will appear in the upper right corner of the screen.

Are you ready to try it? Let us know how it works out for you! If you are looking for other features such as call forwarding and cloud phonebook, take a look at their user manual here!

Scary good deals on Refurbished Polycom VVX IP Phones

Scary good deals on refurbished IP Phones are hiding in plain sight in our warehouse, but there is no need to be scared, we promise you’ll love them!

These deals are hiding on our Refresh shelve in our warehouse. But you can see them here! If you’d like a treat, go ahead and order one!

A bright blue and white box will set them apart right away. Once you get that box, you can rest assure that what you are holding in your hands is a certified used product that looks and works as good as new. And if something happens to go wrong with your phone, you’ve got three months of “no questions asked” returns.

Pay special attention to our highlighted treats for the month of October!

Refurbished Polycom VVX 300

Polycom vvx300

The Polycom VVX 300 is a 6-line IP phone that fits in any small to medium-sized business where a color screen is not required nor are any executive features. It is a great quality simple phone that can be used with a headset that has an RJ9 port. It also features HD Voice and Power over Ethernet (PoE). All of this for a great price at $72.99.

Refurbished Polycom VVX 311

Our next treat is the VVX 311. This model looks just like the VVX 300, but features Gigabit speeds. The VVX 311 is also 6-line entry level IP Phone with HD Voice and a backlit grayscale LCD display. All of this for a low cost of $84.99.

Refurbished Polycom IP 6000

Our last featured treat is one you may find crawling in the table of your conference room or huddle room. That is the Refurbished Polycom IP 6000 Conference phone. Use it in any small to medium sized room for superb audio performance. With a 12-foot microphone pick-up range and robust security, provisioning and interoperability, the IP 6000 is a great choice for any business or individual. All this for only $339.99.

You can’t go wrong with these October scary crazy deals! Great quality phones, at a fraction of the cost of new ones, with a 3-month warranty that can be extended to six months for a small cost- simply great deals.
See More Refresh Products

Getting Support from VoIP Supply is Easy

October 17, 2018 by Steve Lopian

Here at VoIP Supply, we know that getting familiar with your new VoIP hardware can take time.  Whether it’s new phones, new headsets, or even getting your new VoIP system up and running it’s important to have a lifeline because, in the VoIP world, not everything is ‘plug and play’.

That’s why we’ve made it easy for our customers to utilize our talented team of VoIP experts by offering free soft-touch support through our email-based ticketing system!

How easy is it to use our soft-touch email support? Just click on the video and let our Customer Service Associate, Hazel, walk you through the simple steps!

If you have a more advanced issue or need to spend extra time with one of our VoIP experts, we do offer other support packages as well!

Have you been left high and dry by buying VoIP hardware from someone who doesn’t offer any support? We want to hear your story! Leave it in the comments below.

What’s the difference between a lifter and an EHS cable?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: How to set up an analog phone with VoIP. Today, we have more new real questions and answers from VoIP users just like you.

What’s the difference between a lifter and an EHS cable?

Question: What’s the difference between a lifter and an EHS cable? What does the lifter do for the phone?

Answer: A “Lifter” is a physical lifter that allows you to answer calls away from the phone (up to 300 ft); EHS refers to “Electronic Hook Switch” which means it picks up the call electronically instead of physically.

Watch our short video to learn the differences quickly:


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

October VoIP Hardware: New Polycom VVX Phones and Jabra Wireless Earbuds

October 16, 2018 by Ying-Hui Chen

Have you checked out the new VoIP hardware that was released this month? The Polycom VVX x50 phones are now available at our website and Jabra just released their new Evolve 65t wireless earbuds. Keep reading to learn more about these new products!

Polycom VVX x50 Series IP Phones Are Now Available!

Polycom’s new VVX SIP phone models are now available for purchase at VoIP Supply, including the VVX 150, VVX 250, VVX 350, and VVX 450 Business IP Phones.

VoIP Supply is your Authorized

Value Added Distributor of Polycom

These four IP phones feature Polycom’s legendary audio quality, color LCD, modern design, easy deployment options, and USB and Gig-E ports. More advanced features include:

  • Polycom® HD Voice™
  • Polycom® Acoustic Fence™
  • Integration with over 60 call control platforms

Jabra Evolve 65t Professional-Grade Wireless Earbuds

Jabra recently released the world’s first professional-grade true wireless earbuds, Evolve 65t. They are very simple to use – just connect the USB dongle to your PC and you are ready to enjoy professional-grade sound with the cordless flexibility to move around all you want! Popular features include:

  • Professional-grade sound.
  • True wireless earbuds.
  • Blocks out disruptive background noise.
  • One-touch access to Amazon Alexa, Siri®, or Google AssistantTM.

Ready to see more new VoIP hardware? Visit our new VoIP hardware page to see them all in one place!

VoIP Supply Helps Doctors Implement Video Conferencing with New Telemedicine Kit Powered by LifeSize

October 11, 2018 by Ying-Hui Chen

Note: This post has been updated on October 11th, 2018 to provide the most accurate information. The original author was NATHAN MILOSZEWSKI.

Would it sound too good to be true if I told you that there’s a way for patients and doctors to use video conferencing to save time, money, and the hassle of in-office visits?

And it can all be done with the approval of insurance companies?

VoIP Supply is now working with doctors across the country to implement low cost telemedicine solutions with VoIP Supply’s new Telemedicine Kit for Video Conferencing.

While healthcare experts debate how to reform the American health system, the nation’s doctors are asking themselves what they can do today to cut costs and diagnose patients more efficiently now.

Overwhelmed doctors are looking towards a familiar place, technology, to find cures for issues plaguing them on a daily basis such as complex medical insurance reimbursement policies, long wait times for patients to see specialists, and costly and time consuming in-office visits.


New! Asterisk 16 and FreePBX 15 Are Now Available

October 10, 2018 by Ying-Hui Chen

Today Sangoma announced at AstriCon 2018 that Asterisk 16 and FreePBX 15 are now available! Several new improvements were made in Asterisk 16 and FreePBX 15 including advanced capabilities that provide developers with the tools to create robust applications. The new upgrades will improve performance, make system management easier for administrators, and allow developers to build solutions that are more adaptable to end-user environments.

Asterisk 16 Overview

  • Improved Video Conferencing Performance reduces the risk of frozen video frames and provides a world-class framework for creating cutting-edge video applications.
  • Enhanced Messaging Support gives developers the ability to build rich client applications with text-based data exchanges. Now, multi-party video conferencing client applications can share URLs, list conference participants, highlight talkers, and enable multi-party chat.
  • Improved Call Handling decreases the system memory and CPU consumption required during high volume situations, most notably when utilizing the PJSIP channel driver.

FreePBX 15 Overview

  • New Built-In API powered by GraphQL makes it easier to integrate FreePBX with third-party applications and enables users to create more efficient business workflows and processes.
  • Redesigned Backup and Restore Process allows administrators to create custom backups, perform cross-version backup and restore, and enjoy more options for keeping their data safe.

For more information, visit the Asterisk or FreePBX websites.

How To Set Up An Analog Phone with VoIP

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: How to Register The W53P Handsets to One W60B Base Station. Today, we have more new real questions and answers from VoIP users just like you.

How To Set Up An Analog Phone with VoIP

Q: I am looking for a gateway that I can use to connect a physical analogy phone service to and then connect a VoIP phone to use that analog line. Is there a way to do this without having a PBX?

A: To connect your analog phone service, you’ll need a PBX and FXO port to do what you are asking for. Unfortunately, an IP phone will not talk to your analog service without having a PBX in place to tell the phone what to do.


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

Jabra’s Speak 710 Conference Speaker Is Now Microsoft Teams Compatible!

October 8, 2018 by Ying-Hui Chen

Jabra announced at Ignite 2018 that their Jabra Speak 710 conference speaker is now fully integrated with Microsoft Teams!  

About the Speak 710 Conference Speaker

The Speak 710 is a premium, portable speakerphone designed for professionals to use in and out of their offices. This device not just provide premium HiFi grade audio, but also delivers a superior unified communications experience, supporting executives’ needs for mobility, collaboration, connectivity, and flexibility. More details are coming soon!

Introducing the Evolve 65t New True Wireless Earbuds

Jabra also announced that they are planning to release a new professional-grade true wireless earbuds, the Evolve 65t, later this year. The Evolve 65t earbuds are designed for the flexible worker who spends less than 50 % of their time physically at their desk. The Evolve 65t comes with superior sound quality without compromising on flexibility that allows you to switch between multiple devices at any given time. Learn more about the Evolve 65t here!

Learn More about Microsoft Teams compatible headsets.

Spectralink Mobile Solutions Webinar Recap

October 5, 2018 by Ying-Hui Chen

Did you miss our Spectralink mobile solutions webinar this week? No worries! Download our presentation slides below and check out the Q&A session to review!

 Spectralink Mobile Solutions Webinar Q&A

Q1: We are setting up the wireless access points (APs) at our facility, how do I know what devices work best? Is there a compatibility list?

Answer: We recommend you check the VIEW (Voice Interoperability for Enterprise Wireless) Program. VIEW Certification provides customers with proven Wi-Fi telephony solutions using enterprise-class WLAN infrastructure products and Spectralink’s 8000 handsets. Learn more here.

Q2: What features support device sharing among coworkers?

Answer: If you are using the Skype for Business environment, you can just use Pin Authentication feature on the 8400 for device sharing. When you are logged in, it becomes your device. When you are logged out then somebody else can potentially log in to that phone and use it as their phone as well. When it’s not in the Skype for Business environment, the phone does support the user support functionality where you can actually log in your user profile to the phone and that user profile will contain things like your contact directory and other specific information.

For the and PIVOT handsets, there are EMM applications and Android specific functions that allow you to handle device sharing.

Q3: Do you have any case studies or any training towards educational type end users?

Answer: Yes, there are applications and use cases for the Education institutions. We offer a full suite of training on the Spectralink devices and management system and platforms.

Q4: What is the process like for larger plans building appointment, do you have on-site service? What does it look like normally?

Answer:We offer a full suite of professional services including remote and onsite designs. We do device validation as well to make sure it’s accurate or if there are any adjustments needed to be made. We also have design consultation and other services.

To learn more about Spectralink products, visit our website or contact Darren Hartman at 716-531-4315 or [email protected]