Being one of the leaders in VoIP, we get a lot of questions in regards to VoIP service.  It is never an easy thing to understand and it takes time to learn the ins and outs.  Thankfully, you have us!

There is no quick answer when it comes to the cost savings of switching to VoIP, so we put together a short video to help make you aware of how your calling habits can help you determine just how much you will save!

edgewaterEdgewater Networks announced that they have certified the Mitel 6800 Series SIP Phones with their portfolio of EdgeMarc Intelligent Edges.

This certification shows the interoperability between Mitel 6800 Series and Edgewater Networks’ Intelligent Edges, which includes Mitel 6863i, 6865i, 6867i, 6869i and 6873i and Edgewater Networks EdgeMarc Intelligent Edges and EdgeView Service Control Center.

mitel“The certification process helps service providers and end users deploy the joint Edgewater Networks and Mitel solution with confidence,” says Jennifer Kidd, VP of Business Development and head of the QuickConnect Interoperability Lab for Edgewater Networks.

See more details here.

We are excited to see the seamless cooperation between Mitel IP phones and Edgewater Networks systems and looking forward to see more customers take advantage of this benefit for …

Statistically speaking, most of us will spend around 90,000 hours of our lives working. Some of us will spend most of that time in an office, or at a desk. What I can’t tell you is how much of that time you will spend daydreaming about being somewhere else.

While I’m sure it would add up to a couple thousand hours, one thing we can say for sure if that it is important to have things with us at work that remind us why we get up and go through the grind week-in and week-out.

Maybe a picture? Or a souvenir from a memorable trip? No matter what it is, you have to have a little bit of your own personality on your desk, but …

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A Series, we have discussed: The Polycom VVX300: Where did the ghost calls come from? Today, we have more new real questions and answers from VoIP users just like you.

Where do I set up a PIN paging code?

Q: We currently have a Patton 4114 FXS extension connected to a Bogen UTI1 for our overhead paging from 3CX. Where do I set up a Pin paging code so that way only my end users can use those extensions?

A: You …

voice-codecsCodecs stands for Coder-Decoder. It is an audio signal converter that compresses your voice into digital form in order to transport it over data networks. Compression is needed to minimize the bandwidth that’s used to transport the voice. Large volumes of calls that connect fit into the largest bandwidth pipes will need to be compressed.

There are many vocoders, differing by the amount of bandwidth they consume, the voice quality they produce, their resiliency to network impairments and license model (free or royalties based) for using them. See a list of the most common VoIP Codecs.

An SBC may receive one vocoder on one side of the call and need to convert it to another vocoder on the other side of the call. This conversion …

A Session Border Controller (SBC) is a powerful back-to-back user agent device that sits at a point of demarcation for SMB and Enterprise businesses to provide services such as call control, security, interoperability and voice optimization. Let’s take a closer look at how a Session Border Controller works to optimize your VoIP performance!

Generally, the main duties of an SBC can be separated into four sections: Topology Hiding, IP Addresses Translation, Encryption and Transcoding, and Classification.

Topology Hiding

An SBC locates in the middle of the call path between a service provider and an IP-PBX. When a call is generated and arrives at an SBC from the PBX, the SBC filters out any sensitive information, so no outside intruders can exploit this information for hacking …

polycom-logoPolycom introduces their new content sharing system: Pano. This is a new system that allows anyone to share up to four streams of simultaneous content in a meeting from any device. Users can connect Polycom Pano to any display to enable wireless content sharing from desktops, tablets, smartphones and more!

Polycom Pano is equipped with security safeguards to ensure privacy. It makes content sharing an easy piece and works with any existing video equipment so it’s really easy to add on to an existing conference room.

“Customers have told us that they struggle to share information in meetings – too much time is wasted trying to find the right adapter or cord for whatever computer or device they have,” said Mary McDowell, Chief Executive Officer, …

If you have a desk phone, then chances are you have a headset. I can’t even imagine someone who still uses their handset at work. It is a thing of the past, and honestly, maybe we should get rid of the handset all together.

Okay, maybe that is going a little too far, but having a headset for your desk is something everyone should (and most likely does) have. It is something that is relatively inexpensive and can make your day flow much easier.

There are all types of headsets out there.  Some people are fine with having a basic wired headset, while other people can’t live without the freedom of going wireless.  The preference comes down a matter of how often you get up

Are you on board and benefiting from VoIP? Greate! But do you have protections for your VoIP network? You may have heard that, like other Internet-based systems, VoIP networks are also vulnerable to IP-based attacks such as denial-of-service (DoS) attacks and identity/information theft. Luckily, with a proper security measure, you will be able to effectively block out the unwanted intruders!

Patton’s SmartNode SIP Session Border Controllers enable Unified Communications for SIP-to-SIP environments and contain built-in security features and Stateful Firewall. They secure the LAN networks from fraud strikes on the Internet. Even better, Patton products come with free post-sales technical support and a 1-year warranty. All products are made in USA. Let’s check out their four most popular SN selections!


The SN5200

The SN5200 Enterprise …


The NetVanta Series is a comprehensive portfolio of enterprise-class networking equipment designed to cut costs in your network without compromising performance. Recently, ADTRAN released a new NetVanta family member – the NetVanta 3140, a fixed-port, high-performance Ethernet router supporting converged access and high-quality voice services.

This brand new router is an excellent selection for fast-growing small-to-mid-sized businesses looking for a fast, easy, and extremely flexible solution. It is ideal for carrier-bundled service offerings, and enterprise class Internet access for secure, high-speed, corporate connectivity. Let’s see what hot features it has to offer!


Top 5 Benefits of The NetVanta 3140

#1 Flexibility and Redundancy

The NetVanta 3140 is ideal for multiple applications where Ethernet redundancy is needed given the three Gigabit ports that can be either …