VoIP Supply Anniversary

April 25th, 2017 – Paula Griffo, VoIP Supply’s President and CFO, completes her 10-year milestone with VoIP Supply since April 2007.

She started working at VoIP Supply during its most difficult fiscal year and successfully transformed this startup into the promising, strong business it is today.

“We wouldn’t be the same without Paula’s effort and determination. I am extremely grateful for what she has done for VoIP Supply.” – Ben Sayers, CEO, and Founder of VoIP Supply.

About Paula Griffo, CPA, CGMA

paula-imageMatching an unwavering work ethic and passion for finance with an accomplished and diverse background in the field of corporate accounting, Paula brings over a decade of experience to VoIP Supply. Since 2007, Paula has provided strong leadership in transitioning VoIP Supply’s finance department through the implementation of a number of initiatives designed to establish various internal controls, development of strong financial statements and the utilization of financial analytics to make sound business decisions.

As Chief Financial Officer, Paula is responsible for the strategic direction, operation, and management of VoIP Supply’s financial resources. And with her promotion to President and CFO in August 2013, she now also oversees the company’s entire day-to-day business operations including a focus on improving processes and procedures, employee development programs, departmental strategies, and business development.

“I was presented with an exciting opportunity, a start-up growing at triple digits, that was really a dream for someone like me. It was chaotic and a challenge that was very satisfying with every win we had. I really can not believe it has been 10 years. I would like to thank the entire team for making the last 10 years incredible! It is a joy to work with such great people and I am proud of what we have accomplished during this time.” – Paula Griffo, President and CFO of VoIP Supply.

Congratulations Paula! Thank you for all of your hard work and dedication to VoIP Supply and all of us!

imageedit_2_7579597197We are excited to announce that VoIP Supply is once again being nominated a finalist as one of the Best Places to Work in WNY for 2017. This is an annual Buffalo Business First program supported by Quantum Workplace to honor remarkable organizations in Western New York.

This program separates participating organizations into five categories based on their number of employees. The competition is to review employees’ opinions on some of the best reasons to work for their employees, including downsides, advice to leadership, and how satisfied they are with their workplace overall. This year there were 81 companies nominated to be the finalists including Evan Bank, BlueCross BlueShield of WNY, and more.

“We are proud to learn that our employees enjoy what they do everyday and share the same values. It’s because of our employees that we are nominated to be a finalist,” said Paula Griffo, President & CFO of VoIP Supply. “This is a really great opportunity for us to learn what our employees think and how we can improve the workplace and daily operation in the future.”

A big thank you to Buffalo Business First and Quantum Workplace for hosting this meaningful program and giving us this opportunity to participate. We’d also like to thank all of our dedicated and amazing employees for their hard work and nomination!

We Are VoIP Supply

Buffalo, New York, March 14th, 2017 – VoIP Supply, a leading VoIP solutions provider in North America, marked its 15th year anniversary with significant accomplishments in the CloudSpan Marketplace, a single platform that provides various cloud services to meet customers’ business needs.

In the past year, restructuring the CloudSpan Marketplace and the sales team to focus on proactive growth of service sales was a challenge for VoIP Supply but both are continually showing significant improvements the past 9 months.

CLOUDSPANToday, VoIP Supply’s CloudSpan Marketplace has grown mature, positioning for exponential growth in the current year and foreseeable future. The improved internal systems and processes satisfy new and existing customers with greater customer intelligence, increased team efficiency and effectiveness and a more personalized experience.

This year, VoIP Supply shifts the internal software platforms to more modern SaaS platforms and is expecting to see continuous improvements in customer experience and growth in the CloudSpan Marketplace as well as customer adoption of hosted VoIP services.

“The past 15 years have been a wonderful journey and a memorable adventure. I am extremely proud of what we have all been able to accomplish, the success that we have created, and the hundreds of thousands of customer interactions and solutions that we have been a part of,” said Ben Sayers, CEO and Founder of VoIP Supply. “We’ve experienced many great highs and have persevered through some of the lowest of the low. We’ve done so as a team and a family, working side by side with many great people over the years. I am thankful to all that have been a part of it and I’m grateful for all that we have been through.”

VoIP Supply Anniversary
About VoIP Supply

VoIP Supply, LLC (http://www.voipsupply.com) is your trusted source for everything VoIP; from our large selection of name-brand hardware to our CloudSpan Marketplace. VoIP Supply provides you with a fully staffed inbound call center with licensed, certified and highly trained VoIP experts that can help you with any problem you might have. Whether you are a home user, business, reseller or service provider, VoIP Supply has the products, experience and expertise to make your deployment a success.

VoIP Supply is a three-time Inc. 500/5000 honoree, listed by Business First as one of WNY’s Most Admired Companies, as well as being consistently ranked one of Western New York’s Best Places to Work. VoIP Supply is also the first Certified B Corporation in Western New York.

Our dedicated Solution Specialists are here to help, so call us today at 1-800-398-VoIP or visit our website at http://www.voipsupply.com

AMHERST, NY – Western New York Technology company VoIP Supply, North America’s leading Voice over Internet Protocol solutions provider is inviting all Western New Yorker residents and businesses to drop off old electronics in a recycling program that will benefit Camp Good Days.

E Scrap for CampThe E-Scrap for Camp drive is in partnership with Sunnking Electronics Recycling who will make a monetary donation to Camp Good Days for every pound of old and unwanted electronics collected from VoIP Supply.

Camp Good Days and Special Times, commonly called “Camp Good Days”, is a residential summer camp which provides summer camping experiences for children, adults and families whose lives have been touched by cancer and other life challenges. Last year VoIP Supply’s recycling efforts contributed to a total donation of $11,219.94 and we are looking forward to beating that number this year!

VoIP Supply Logo VoIP Supply is a certified B Corp that has ingrained sustainability into its business and corporate culture. VoIP Supply’s Founder and CEO Benjamin P. Sayers said, “Providing tech solutions to business and residential customers is what our company is founded on. Finding ways to leverage tech to do good in the communities that we serve is what our mission is.” The technology pioneer added, “We are thrilled to do good for our environment and for the children and families that Camp Good Days serves.”

The Western New York-based Camp Good Days is a not-for-profit organization founded over 30 years ago by Gary Mervis. Camp Good Days relies on donations and fundraising events like E-Scrap for Camp to bring hope, support and happiness to children and families who have been affected by cancer free of charge.

You can make arrangements to drop off your old and unwanted electronics to VoIP Supply now through April 4, 2017 by calling 1-800-398-VoIP. Our staff will meet you at VoIP Supply’s loading dock to retrieve your recyclables. You can also simply drop items off at VoIP Supply’s Amherst headquarters located at 80 Pineview Drive Amherst, NY 14228 between the hours of 9:30am – 4pm Monday through Friday.

VoIP Supply and Sunnking have provided a list of all acceptable materials for electronics recycling here. Items eligible for recycling include computers (desktops & laptops), printers, scanners, copiers, fax machines, televisions, cell phones more.

Sunnking Acceptable Materials For Electronics Recycling

The list of items that are not accepted are here and include items such as smoke detectors, carbon monoxide detectors, items containing liquids, propane tanks, Freon containing devices and the like.

Items Not Acceptable For Electronics Recycling Event

About Sunnking

Founded in 2000 Sunnking Inc. is an eScrap Recycling company, dealing in used electronic equipment. The main facility located in Brockport, NY specializes in recycling and refurbishing electronic products from residential and commercial suppliers throughout Western and Central New York.

About VoIP Supply

VoIP Supply, LLC (www.voipsupply.com) is North America’s leading VoIP solutions provider. Since 2002, VoIP Supply has delivered valuable solutions for some 125,000 customers worldwide. With passionate employees, 6,500 products, 20,000 square feet of office space and an unlimited number of VoIP solutions to meet your needs, whether you are a consumer, business, service provider or reseller, VoIP Supply has everything you need for VoIP. For sales and media inquiries contact mcheney@voipsupply.com.

To learn more, call (800) 398-8647, or visit voipsupply.com and follow us on social media: Facebook (VoIPSupply), Twitter (VoIPSupply) and LinkedIn (VoIPSupply)

VoIP Supply MLK Day Of ServiceAMHERST, NY – In celebration of the life of Dr. Martin Luther King, Jr. VoIP Supply, North America’s leading Voice over Internet Protocol solutions provider mobilized employees for a MLK Day of Service at Compass House.

As a certified B Corp VoIP Supply is committed to helping the communities that they serve. The company’s employees put service before self and rolled up their sleeves to help beautify Compass House.

VoIP Supply MLK Day Of Service

Compass House BuffaloEvery year in the Western New York region hundreds of youth find themselves homeless due to abuse, neglect, family conflicts, and other issues. Thankfully many of these youth find their way to Compass House, a not-for-profit agency that provides safe shelter and other services to runaway and homeless youth in Western New York. Through Compass House, the youth are provided with access to emergency shelter, food, clothing, needed emergency services, and necessary support to return to a safe living arrangement.

Paula Griffo VoIP Supply President and CFO shared that the company’s mission is similarly aligned to the mission of Dr. King. “We believe that VoIP Supply’s legacy will be to transform communities and businesses through service. Dr. Martin Luther King, Jr. set an example through service that we are proud to follow.”

VoIP Supply MLK Day Of Service

Since 1972 Compass House has provided safe shelter and services to homeless and runaway youth in Erie County. The Emergency Shelter maintains 24-hour a day access to safe shelter services for up to 13 youths, ages 12 through 17. In addition to the Emergency Shelter, Compass House also offers at its Resource Center a non- residential program for youths ages 14 through 24 with case management services, counseling, and positive social and recreational activities. Services at both the Emergency Shelter and Resource Center are confidential, voluntary, and free.

VoIP Supply MLK Day Of Service

Dr. Martin Luther King Jr. once said, “Life’s most persistent and urgent question is: ‘What are you doing for others?'” VoIP Supply answers that question with ongoing outreach activities in the communities that they serve throughout the year. As part of those efforts, the company was proud to have been able to provide service to Compass House on the King Holiday.

 

Dr. Martin Luther King Jr. Quote

About Compass House

Founded in 1972, Compass House is a not-for-profit agency that offers safe shelter and services for runaway and homeless youth in Western New York. Compass House remains the only shelter and resource center for male and female runaway homeless youth ages 12-24 in Erie County. Our emergency shelter is opened 24 hours a day, 365 days a year and can house up to 13 youths ages 12-17. Services provided at the shelter include: immediate access to food, clothing, and emergency services, intake and assessment services, counseling, referrals, advocacy, and aftercare. In addition to the Emergency Shelter, Compass House runs a Resource Center, a non-residential program open Monday-Friday 9am-5pm (with extended hours 4 nights a week), that serves homeless youths ages 14-24 years. At the Resource Center, youths and young adults have access to intake services, case management, crisis counseling, positive social and recreational activities, advocacy, and much more.

About VoIP Supply

VoIP Supply, LLC (www.voipsupply.com) is North America’s leading VoIP solutions provider. Since 2002, VoIP Supply has delivered valuable solutions for some 125,000 customers worldwide. With passionate employees, 6,500 products, 20,000 square feet of office space and an unlimited number of VoIP solutions to meet your needs, whether you are a consumer, business, service provider or reseller, VoIP Supply has everything you need for VoIP. For sales and media inquiries contact mcheney@voipsupply.com.

To learn more, call (800) 398-8647, or visit voipsupply.com and follow us on social media: Facebook (VoIPSupply), Twitter (VoIPSupply) and LinkedIn (VoIPSupply)

VoIP Supply LogoAMHERST, NY – VoIP Supply, North America’s leading Voice over Internet Protocol solutions provider answered the call from Teen Challenge and donated a series of phones to the community organization’s New England and New Jersey branch.

Teen ChallengeTeen Challenge provides adults, teens and families with effective and comprehensive solutions, clinical counseling, and life-coaching for drugs, alcohol, and other life-controlling problems in order to become productive members of society.

When VoIP Supply Marketing Supervisor Mary Cheney learned about the organizations need she jumped into action on behalf of the company. “VoIP Supply’s Refresh Program provided the company with a great opportunity to donate to Teen Challenge. Products from our Refresh Program are inspected, tested, upgraded and with the appropriate TLC from our specialists they come out as good as new. We believe that these are some of the same principles that Teen Challenge uses in helping young people get back on their feet and ready to lead meaningful lives.”

refreshVoIP Supply created Refresh – a creative way to offer a low cost alternative to new VoIP equipment and is part of the company’s sustainability efforts. Refresh products are VoIP Supply’s line of refurbished IP hardware that includes a vast selection of products such as phones, switches, gateways and TDM cards. All products undergo a thorough 10-step reconditioning process that assures the product is inspected, tested, updated to the latest firmware and the cleaning process each item goes through before repackaging helps products to come out as new.

VoIP Supply noted that their core values are similar to Teen Challenge which include commitment, service and integrity.

You can learn more about Teen Challenge here.

About VoIP Supply

VoIP Supply, LLC (www.voipsupply.com) is North America’s leading VoIP solutions provider. Since 2002, VoIP Supply has delivered valuable solutions for some 125,000 customers worldwide. With passionate employees, 6,500 products, 20,000 square feet of office space and an unlimited number of VoIP solutions to meet your needs, whether you are a consumer, business, service provider or reseller, VoIP Supply has everything you need for VoIP. For sales and media inquiries contact mcheney@voipsupply.com.

To learn more, call (800) 398-8647, or visit voipsupply.com and follow us on social media: Facebook (VoIPSupply), Twitter (VoIPSupply) and LinkedIn (VoIPSupply)

VoIP Supply LogoAMHERST, NY – VoIP Supply, North America’s leading Voice over Internet Protocol solutions provider, has donated over 200 meals to the Buffalo City Mission.

VoIP Supply helped to answer the call to provide warm meals to those in need this winter by donating 249 meals to the Buffalo City Mission. The Mission’s vision is to restore hope to the homeless and hurting of Western New York by providing emergency shelter and nourishing meals to thousands of homeless men, women and children.

VoIP Supply is a certified B Corp that is passionate about helping the communities that they serve. Paula Griffo VoIP Supply President and CFO shared that the company’s mission is to build a great company, with great people who do great things. Griffo said, “One of the greatest things that we can do is to help the communities that we serve. We are pleased to have been able to provide a meal and hope to over 200 people in Western New York this winter.”

The company kicked off their effort to support the Buffalo City Mission on Giving Tuesday and continued throughout the month of December donating a meal for every web order placed. The tech company also harnessed the power of the internet to drive awareness and donations creatively launching a social media effort supporting this social good that provided a donation of one meal to the Buffalo City Mission for each consumer social media post engagement about the program.

Buffalo City Mission LogoEach year, an estimated 5,500 individuals are homeless in Western New York and half are experiencing homelessness for the first time. The Buffalo City Mission provides innovative programs, warm meals and the hope that these individuals need to regain independence. The donation by VoIP Supply reflects the company’s long time commitment to Do Great Things as they do well and is grounded in enhancing the communities that they serve.

 

About the Buffalo City Mission The Buffalo City Mission, founded in 1917, is a nonprofit organization providing preventative, emergency, and transitional housing programs to thousands of people who are homeless and impoverished. The Mission includes a Women and Children’s Shelter (Cornerstone Manor), the Men’s Community Center, and the BCM Thrift Store located on Dick Road in Depew to serve the Western New York community. For more information, please visit www.buffalocitymission.org or call (716) 854-8181.

About VoIP Supply

VoIP Supply, LLC (www.voipsupply.com) is North America’s leading VoIP solutions provider. Since 2002, VoIP Supply has delivered valuable solutions for some 125,000 customers worldwide. With passionate employees, 6,500 products, 20,000 square feet of office space and an unlimited number of VoIP solutions to meet your needs, whether you are a consumer, business, service provider or reseller, VoIP Supply has everything you need for VoIP. For sales and media inquiries contact mcheney@voipsupply.com.

To learn more, call (800) 398-8647, or visit voipsupply.com and follow us on social media: Facebook (VoIPSupply), Twitter (VoIPSupply) and LinkedIn (VoIPSupply)

What the VoIP? There’s been big news in the Voice over Internet Protocol industry. Mary Cheney Marketing Supervisor at VoIP Supply, North America’s leading VoIP solutions provider covers the latest and greatest in the companies VoIP News Update series.

PaloSanto Solutions creator of Elastix shocked many when it was announced that 3CX has taken control of Elastix 5! The move is said to have happened so that the company could shift their focus to Cloud PBX and call center offerings. Elastix has over 100,000 installations worldwide and tens of thousands of monthly downloads. When additional announcements that Elastix 2.5 and Elastix 4 trainings would be shut down effective immediately the bright orange Elastix community seemed to be turning red as customers were shaken up. So what does this all mean? Elastix 5 will be powered by 3CX instead of Asterisk. Elastix 2.5 and Elastix 4 installations will still work and repositories will be available. See our RIP Elastix post for more on this change. For those looking to migrate from Elastix consider Renegade PBX Mini from VoIP Supply.

The VoIP News Update reveals more about the new Yealink T4S series which will feature device performance enhancements, faster response on the phone’s user interface, enhanced speaker performance, and more!

Yealink T4S series phone

VoIP Supply will again be at one of the biggest Telecom conferences of the year, IT EXPO! You can schedule a one on one meeting with VoIP Supply at the conference to explore ways that VoIP can enhance your business. You can find VoIP Supply at Booth #428 at the Asterisk World Pavilion during IT EXPO taking place at the Greater Ft. Lauderdale/Broward County Convention Center, Ft. Lauderdale, Florida from February 8th through the 10th. Everyone will be there! Don’t miss out on the fun! Get your FREE IT EXPO PLUS PASS from VoIP Supply here.

IT EXPO VoIP Supply

 

NextCon16NextCon–Nextiva (www.nextiva.com), an industry-leading cloud communications company, awarded VoIP Supply North America’s leading Voice over Internet Protocol solutions provider, as their Eastern Region Direct Partner of the Year at NextCon16.

VoIP Supply Awarded Nextiva's Eastern Region Direct Partner of the Year at NextCon16

VoIP Supply and Nextiva have created a strong partnership which is grounded in helping businesses succeed. Nextiva’s commitment to businesses was showcased at NextCon. The breakthrough business conference drew over 1,500 attendees who were inspired by 50 speakers including Apple co-founder Steve Wozniak, former chief evangelist of Apple Guy Kawasaki and other high octane tech superstars at 40 sessions which focused on multiple tracks ranging from entrepreneurship, business development, sales, marketing, IT, customer service and more.

“Our mission at VoIP Supply is to build a great company, with great people, who do great things. We endeavor to provide the utmost care for our customers and community placing them at the forefront of all that we do. We are proud to partner with a company like Nextiva who has a similar mission. We are tremendously honored for this recognition from a company that we admire and collaborate with to help businesses succeed.” said Benjamin P. Sayers.

Tomas Gorny, Nextiva’s CEO said, “Our company DNA is not just about selling products,” adding. “It is about helping businesses get better.”

Nextiva CEO Tomas Gorny

VoIP Supply is a company whose goals are centered around what’s best for the customer a sentiment that was echoed by Carl Katz, director of eastern U.S. channel sales at Nextiva who shared at NextCon that the company’s business model isn’t focused on simply selling a commoditized phone service instead he underscored Nextiva’s commitment to helping deliver what companies need to grow their business saying that Nextiva is focused on “solution selling”.

VoIP Supply which became Western New York’s first certified B Corporation driven by their commitment to improve the communities that they serve joined in with Nextiva’s social media campaign, #NextCon16. Nextiva has connected NextCon with their philanthropic and community outreach program Nextiva Cares and has made NextCon a non-profit event. Throughout #NextCon16 attendees were encouraged to share their experience on social media using #NextCon16. Nextiva Cares pledged five dollars to local non-profits for every social media post that included the hashtag on Twitter, Instagram, and Facebook. This led to over 4,100 social posts in just three days. As a result, Nextiva Cares donated $20,500 to twelve local non-profit organizations.

 

Nextiva's Xbert and Nextiva Cares Donation at NextCon16

Highlights from NextCon16!

ABOUT NEXTIVA Nextiva provides cloud-based communications and collaboration solutions designed to simplify the way businesses communicate. Founded in 2006 on the principle of Amazing Service®, Nextiva serves more than 100,000 businesses in the United States from its headquarters in Scottsdale, Arizona. Learn more at www.nextiva.com.

About VoIP Supply

VoIP Supply, LLC (www.voipsupply.com) is North America’s leading VoIP solutions provider. Since 2002, VoIP Supply has delivered valuable solutions for some 125,000 customers worldwide. With passionate employees, 6,500 products, 20,000 square feet of office space and an unlimited number of VoIP solutions to meet your needs, whether you are a consumer, business, service provider or reseller, VoIP Supply has everything you need for VoIP. For sales and media inquiries contact mcheney@voipsupply.com.

To learn more, call (800) 398-8647, or visit voipsupply.com and follow VoIP Supply on social media: Facebook (VoIPSupply), Twitter (VoIPSupply) and LinkedIn (VoIPSupply)

Our Favorite Things in VoIP by VoIP Supply

The final installment in VoIP Supply’s five part series Our Favorite Things in VoIP is loaded with some of the most requested VoIP items by businesses of all sizes! Spoiler Alert! You’re going to want everything on VoIP Supply’s Favorite Things List!

 

Jon Garbin VoIP Supply

 

 

VoIP Supply Consultant Jon Garbin’s Favorite Things!

 

 

 

 

 

What is your favorite VoIP thing?

RenegadePBX

RenegadePBX by VoIP Supply

Why is RenegadePBX your favorite VoIP Thing?

The RenegadePBX by VoIP Supply was created with every size business in mind. It comes in three unique PBX solutions; the RenegadePBX mini, RenegadePBX 1U, and RenegadePBX Pro that can accommodate the needs of small to medium sized businesses along with large enterprises. An open-source PBX series it has the ability to host a variety of platforms making it ideal.

Must-Have VoIP Item.

Plantronics CS540 VoIP Wireless Headset

Plantronics CS540 Headset

 

Why Plantronics CS540 VoIP Wireless Headset is a Must-Have VoIP item?

Having a wireless headset is essential in the work environment. The Plantronics CS540 Wireless Headset frees you of cords and gives you the mobility to use your computer, source materials in your office while on the phone, move around while talking and to generally multi-task which is what most businesses charge their teams with doing and what residential customers love.

WHAT is the VoIP item that you or your customers can’t live without?

Polycom VVX 500 VoIP Phone

Polycom VVX 500 VoIP Phone

WHY can’t you or your customers live without Polycom VVX 500 VoIP Phone?

The Polycom VVX 500 are feature rich enterprise level phones.

You can learn more about these items and order all of Jon’s Favorite Things at VoIP Supply.com!

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