5-common-voip-questions

As consumers, users, hobbyists, and VoIP professionals, you have a lot of questions, and we’d love to answer them all. But, we can’t answer them all. At least not all at once. So to get started, the marketing department sent me a list of regularly searched questions that have to do with VoIP that I can answer.

Are VoIP calls traceable?

Yes. They are very traceable if the call has to traverse the internet, or the public switched telephone network at some point in its journey. You can’t do anything on the Internet without some sort of digital trail being left behind.

Sure, you can surf with what’s no being called a “VPN”, which is just a way of securely proxying your traffic to someone else’s server, but whoever operates that server has a record of all of that traffic. And, who knows how secure their infrastructure is, and to whom they share it with. Carriers collect call data not only for the “greater good”, but also for improving service quality, monitoring, and it helps to troubleshoot issues that arise in the world of hurling packets and multiplexed signals across the world. If you want to be untraceable, you can attempt to use a “security through obscurity” method, but that’s not ever what a professional does, and is really just an indicator of nefarious activity.

Frankly, if you’re wondering about traceability, you’re missing the point. What you want is encryption. If you want to have a secure conversation, do this:

Do it in person, where no one is around, or use SRTP and TLS with your own generated certificates. This should preferably be across an actual VPN too. Despite its name, OpenVPN might be your best bet. It’s still totally traceable in terms of a source and destination, but your media (audio) is encrypted, which is really the important thing.

Where do VoIP packets originate?

VoIP can use all kinds of different protocols, but SIP is the current golden standard when it comes to setting up a call between two phones. In basic terms, the caller, sends an INVITE to the callee, to which sends back a 200 OK. Then, the caller sends an ACK to finish the three-way handshake of SIP.

Once the SIP handshake is complete, then the media (RTP) can flow between the caller and callee.

When the call is completed, the end hanging up will send a BYE to signal the other side that the call is over. The media then stops flowing, and the call is “torn down”.

Why is VoIP better than the PSTN?

There’s a great number of reasons, but the truth is, the PSTN is almost always involved when routing a call to a cell phone, or traditional land-line. The beauty of VoIP is most apparent when you make a call to a cell phone, or traditional land-line. The beauty of VoIP is most apparent when you make a call to another phone on the same network that may be in a different geographic location.

For example, you take your VoIP phone with you on a trip to Singapore but need to call colleagues in New Orleans. As long as you have access to a network in Singapore that allows a VPN connection outbound, you can connect your phone (VPN enabled phones) back to the office in New Orleans and dial an extension, bypassing any international toll charges.

It’s worth nothing that this can be done without a VPN, but I’d caution anyone using a “foreign” network with any unencrypted traffic.

When will VoIP take over?

It already has. Did Verizon sell you a home phone with your FIOS? That’s VoIP. Did you just have a T1 installed at your place of work? That’s probably VoIP.

Companies like Verizon, Spectrum, and AT&T will install devices that translate SIP to a legacy interface like an FXS, or T1/PRI port. It’s called a SIP gateway. This allows you to use an analog phone or the T1 port on your PBX.

It’s a lot less expensive for carriers to utilize fiber optic networks to route IP traffic than to use the aging copper telephone infrastructure. It’s still in use but is quickly being phased out. VoIP isn’t just the way of the future, it’s already here.

How is VoIP routed?

In terms of leaving your phone system; a true VoIP call is routed with the rest of your Internet traffic. It’s no different than packets for email or web.

What’s important about VoIP in particular, and more specifically the audio portion of VoIP, is that it’s very time sensitive. You may not notice if a website takes an extra second or two or load, but that type of latency in a conversation is very noticeable and could make a conversation unintelligible.

In terms of inside your PBX, it uses a dial plan. A dial plan is a set of conditional rules that route the call to perhaps an extension, ring group, call queue, or auto attendant. Calls are routed by the dial plan by using parameters like the number that’s dialed, a specific caller ID, the time of day, or using skills based routing for example. Skills based routing occurs in a call queue that gives a certain priority to queue agents and may send more calls their way. In most Asterisk based phone systems, the dial plan is highly modifiable making the system almost infinitely configurable.

iotThe world is more connected than ever before.

We can literally catch all the activities out there without stepping out of our houses. A click on the screen, you share a post or document to thousands of others all over the world. Even my family from the other end of the earth is just a few finger swipes away on my smartphone.

That’s the power of the Internet of Things – a new concept of connecting not just humans, but the “things” surrounding us through the Internet.
 

What is IoT?


IoT stands for “Internet of Things”. As the name states itself, the Internet of Things is a system that provides a seamless connection of all the devices on the Internet so they can communicate from one to another.

“The interconnection via the Internet of computing devices embedded in everyday objects, enabling them to send and receive data.” – from Google Dictionary

 

Why Do I Care About IoT?


When everything is connected, there’s a huge potential for businesses, or you could say, a huge challenge for businesses who are left out.

Voice over IP is at the core of IoT. VoIP has changed the way we work, communicate, and interact with each other. A unified communication system allows you to communicate anywhere anytime in your preferred form such as Voice Call, Video Conferencing, Instant Message (IM), or Email.

That’s where your business can take advantage of not just for your customers, but also for your employees. Managing remote workers becomes a breeze when you can monitor activities in the advanced analytics report; keeping in touch with your customers is no longer a tough task when their purchase or interest reports are just a few clicks away.
 

The Future of IoT


baby-monitorIoT continues to grow. Today, we have baby breathing/rollover monitors that get signals through a child’s clothing and send alerts to your smartphone. A smart Wi-Fi-enabled pitcher that tracks the amount of water that passes through the filter and automatically orders a new filter for you online.

What do you think we will have tomorrow? A smart plate that gives you a nutrition report before you start eating? Or a refrigerator that sends you a shopping list of what you need to pick up on your way home today? You will also love some of these cool IoT technologies, check it out!

mobile-phone-1875813_1920VoIP security is a hot topic, and rightfully so. A compromised system can cost you $$$ in phone bills, so how do you prevent a breach? Well, the answer isn’t as complicated as you’d expect. There are a lot of opinions floating around on the subject, so let me address some truths and falsehoods that may be of importance when securing your VoIP system.

 

Fiction: You NEED a session border controller (SBC)

If you are a small business or are installing a VoIP system in your home, there is no need for an SBC. An SBC is a great device (or virtual appliance) because it masquerades your internal VoIP infrastructure. In basic terms, a SIP trunk from a provider terminates to the SBC, which then connects to your phone system via a SIP trunk.  The SBC acts as the middleman in the transaction. To an outsider, SIP header information sources from the SBC and not your internal equipment. Although an SBC is a great extra layer of security and reduces overall attack vectors, it’s not required to make VoIP reliably secure for the majority of small deployments. Terminating a SIP trunk directly to your phone system behind a hardware-based or virtual firewall provides the security that would be deemed required to keep you incurring fraudulent toll charges.

 

Fact: You NEED a firewall

On the same topic as above, if you are going to be using SIP trunks to talk to the outside world, you’ll need a hardware or virtual firewall appliance to secure what is allowed in and out. In addition to the basics of protecting SSH, Telnet, and HTTP/HTTPS access to your phone system, you should always restrict what IP addresses can communicate directly to the phone system when it comes to SIP, and IAX (if you use it). What that means is only allowing IP addresses from your SIP provider, any remote extensions, or remote branches. Never ever expose your system directly to the internet without some type of firewall in front of it.

 

Fiction: Remote extensions MUST use a VPN

This is not true but isn’t a bad idea. A VPN will allow you to bypass NAT, which is the culprit in most one-way audio issues. The trick here is to tell the phone system all of the local IP subnets that it will be talking SIP. You’ll find this to be configurable on just about every Asterisk based phone system. A VPN also allows you to encrypt your session if you’re worried about the NSA listening in. An alternative would be using TLS and SRTP without a VPN, but you’ll just lose the benefit of avoiding NAT. The best way to securely deploy remote extensions is to use either a VPN or TLS. If you’re not using a VPN, make sure to define your inside IP subnets (as mentioned before), as well as your external IP address. These are all also configurable on just about any Asterisk system. Make sure you port forward SIP and RTP in your firewall to your phone system and secure your inbound rules by source IP addresses. Every system is a little different, but most Asterisk systems use 5060 UDP (SIP), and 10000-20000 UDP (RTP).

 

Fact: VoIP is NOT set it and forget it technology

If you’re going to take on the task of managing an IP phone system in your IT infrastructure, you need to adopt the mindset of monitoring it. Especially if you have port 5060 open to the outside world, you need to be logging and enabling alerts. In the past, phone systems have been bolted to a wall in a closet that no one ever went into except the PBX vendor. Now your system is racked next to your switches and servers. For those of you who are FreePBX users, Sangoma has just started to release their RMS platform, which simplifies centralized remote monitoring of multiple FreePBX and PBXAct systems. Stay tuned for a review on this!

 

Fiction: Not using port forwarding makes your phone system more secure

This isn’t actually a common belief, but it comes from a post I recently read on Spiceworks. It was claimed that a system has been made more secure by not forwarding port 5060 UDP from the firewall to the actual PBX. If this configuration was actually working, it was a minor miracle. The fact is there are usually two components of sending SIP traffic through your firewall. There is a firewall rule, allowing the traffic, and a fixed NAT association with the protocol and a device within your network. As long as you’ve made appropriate rules allowing SIP to your system, the port forwarding is simply a mechanism to help keep consistent NAT associations. In general, SIP and NAT do not play well with each other. Pro TIP: when you experience one-way audio, always look at NAT first.

 

Fact: You do not need to restrict RTP traffic to specific source IP addresses

I bet you never thought of this one. If you have, bonus points. While you should ALWAYS restrict SIP traffic by source IP address, it’s not necessary to do so with RTP. RTP is simply a media stream and doesn’t have the capability of initiating a SIP session, or any kind of session. Dare I say, you can leave the RTP port range open on your firewall. However, it doesn’t really hurt anything to place a source IP restriction on it.

Digium kicked off the opening of ITEXPO with the release of the D80 IP Phone, an HD touchscreen desk phone for businesses who are looking for a high-quality phone at an affordable price. Yes, you heard it right, the words quality and affordable in the same sentence isn’t that amazing!

digium-d80-touchscreen-ip-phoneThe D80 features a 7-inch HD display with multi-point capacitive touchscreen, 100 rapid dial/busy lamp field (BLF) entries, dual 10/100/1000 Mbps Gigabit network ports and advanced touch-optimized applications. This model is perfect for users who want an easy-to-use interface with the highest level of quality.

Digium phones support plug-and-play provisioning. Simply plug the phones in, automatically discover your Asterisk or Switchvox server, select the user, and start talking!

Features

  • 7-inch, High Definition (HD), 800 x 1280 pixel backlit color LCD display
  • Multi-Point capacitive touch-screen display
  • 1-line appearance
  • 20 on-screen Rapid Dial / BLF keys, scrollable to 100
  • Feature and context-sensitive functions
  • Headset, speaker and mute functions
  • 2-color LED Message Waiting Indicator
  • Volume control
  • 2P2C handset jack
  • Electronic Hookswitch port
  • Wireless Headset support (coming soon)
  • 2 switched 10/100/1000Mbps Ethernet ports
  • 802.3at/af Power over Ethernet
  • 5-volt DC power port

The D80 IP Phone comes with a one year warranty and the minimum software requirements are Switchvox 6.3.5 and DPMA 3.4. The D80 touchscreen IP phone will be available beginning in March 2017, for $329 USD.

Workdays can get pretty overwhelming at times, so if there is any help we can get to ease some of the stress that comes with a 40 plus hour work week, we’ll take it!

Help can come from anywhere around the office, whether it’s from a coworker, a certain computer program, or even something as simple as a stack of sticky notes. But, what if I told you that you may have some shortcuts laying around your desk that you are overlooking?

In fact, there may be one shortcut inside your phone that can speed up the dialing process. It may seem small, but if your job requires you to make numerous outcalls, then you might want to want to take advantage.

grandstream-gxp1760The phone feature that I am talking about is called Predictive Dialing, and while this may be quite common for most IP desk phones, you can be sure that the Grandstream GXP1760 is equipped with this feature.

So, how does Predictive Dialing work? Its simple. It works on its own! There is nothing you have to do to turn it on, but if you tend to dial numbers off your computer screen, or a notepad, then you may be missing it!

When you begin to dial a number, the phone will scan your phonebook and call history and display a list of phone numbers that match what you have already dialed. If you notice the number you are trying to dial pop up, then you can use the directional pad on the front of the phone to highlight the number and call.

Obviously, the more numbers you enter into the phone, the more condensed the list will become. This makes it easier to return calls from earlier in the day, to contact clients that are in your phonebook and saves you time!

If your office is just beginning to switch to VoIP, or if you are looking to upgrade your current VoIP Phones, then this phone should be on your list! Because when your phone works with you, and not against you, everybody wins!

Do you use Predictive Dialing? What are some other phone features you use to save time? We want to know! Comment below

magicJack imagemagicJack VocalTec, the popular VoIP service you might have seen on TV or at local drugstores, is known for its low pricing and simple setup process to billions of users across the world.

We’ve got a lot of customers asking about magicJack. “Can I replace my regular VoIP service with magicJack to reduce the service cost? Is it good enough for my business?” “What’s the difference between using regular VoIP service and using magicJack?”

To answer those questions, you have to first understand how magicJack works and what advantages and disadvantages it brings.

 

The Pros and Cons of magicJack

Just like other VoIP service providers, magicJack utilizes existing Internet connection to enable you to make phone calls without an additional telephone service.

Pros: One of the biggest advantages of magicJack is a cheap VoIP service fee. With around $30 to $35 annual fee, you can make unlimited local and long distance phone calls to mobile phones and landlines in US, Canada, Puerto Rico and US Virgin Islands. However, be aware of the hidden costs that might come with the service such as taxes, fees in addition to the annual service fee, the cost of equipment, etc.

It’s also very simple to set up.  Simply connect your computer or ethernet port to your phone through magicJack and power it, you are ready to call. (See setup diagram)

Cons: If you are a busy multitasker, you might be disappointed by magicJack as it only works on a high-speed Internet connection such as cable modem and DSL. We’ve heard customers encountered issues such as program crashing when they tried to run multiple tasks on their computers. And let’s be honest, who doesn’t normally have more than one program running at once.

Another common complaint is that magicJack reduces its costs by placing advertisements on users’ computers, which can be unprofessional and distracting. This usually doesn’t happen for regular VoIP services.

For business users, you might find the features provided magicJack limited. Although it covers the basic phone features such as call forwarding/ waiting/ transferring and caller ID, regular VoIP service provides a more comprehensive package including advanced analysis reports and voicemail to text message.

 

So, magicJack or Regular VoIP Service?

It all depends on how you will be using VoIP services. We can’t speak for everyone but the general rule is: if you are just looking for a cheap VoIP solution to call your friends or family occasionally, magicJack is enough to handle your needs; if you are looking for a solution to build a small to medium size business or even a call center, regular VoIP service will be a way more reliable choice in terms of stability and features comparing to magicJack’s.

Although the pricing and setup process of regular VoIP services are not as sweet as magicJack, it’s all going to be paid off from the service and quality you get in the long term. Some customers also consider using magicJack as a supplement rather than replacing the existing service completely. Contact our VoIP specialists for a free consultation today at 800-398-VoIP to find out the best solution for your business.

See a quick comparison between magicJack and regular VoIP service here:

magicJack and regular service

Are you using magicJack? How’s your experience?

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NextCon16NextCon–Nextiva (www.nextiva.com), an industry-leading cloud communications company, awarded VoIP Supply North America’s leading Voice over Internet Protocol solutions provider, as their Eastern Region Direct Partner of the Year at NextCon16.

VoIP Supply Awarded Nextiva's Eastern Region Direct Partner of the Year at NextCon16

VoIP Supply and Nextiva have created a strong partnership which is grounded in helping businesses succeed. Nextiva’s commitment to businesses was showcased at NextCon. The breakthrough business conference drew over 1,500 attendees who were inspired by 50 speakers including Apple co-founder Steve Wozniak, former chief evangelist of Apple Guy Kawasaki and other high octane tech superstars at 40 sessions which focused on multiple tracks ranging from entrepreneurship, business development, sales, marketing, IT, customer service and more.

“Our mission at VoIP Supply is to build a great company, with great people, who do great things. We endeavor to provide the utmost care for our customers and community placing them at the forefront of all that we do. We are proud to partner with a company like Nextiva who has a similar mission. We are tremendously honored for this recognition from a company that we admire and collaborate with to help businesses succeed.” said Benjamin P. Sayers.

Tomas Gorny, Nextiva’s CEO said, “Our company DNA is not just about selling products,” adding. “It is about helping businesses get better.”

Nextiva CEO Tomas Gorny

VoIP Supply is a company whose goals are centered around what’s best for the customer a sentiment that was echoed by Carl Katz, director of eastern U.S. channel sales at Nextiva who shared at NextCon that the company’s business model isn’t focused on simply selling a commoditized phone service instead he underscored Nextiva’s commitment to helping deliver what companies need to grow their business saying that Nextiva is focused on “solution selling”.

VoIP Supply which became Western New York’s first certified B Corporation driven by their commitment to improve the communities that they serve joined in with Nextiva’s social media campaign, #NextCon16. Nextiva has connected NextCon with their philanthropic and community outreach program Nextiva Cares and has made NextCon a non-profit event. Throughout #NextCon16 attendees were encouraged to share their experience on social media using #NextCon16. Nextiva Cares pledged five dollars to local non-profits for every social media post that included the hashtag on Twitter, Instagram, and Facebook. This led to over 4,100 social posts in just three days. As a result, Nextiva Cares donated $20,500 to twelve local non-profit organizations.

 

Nextiva's Xbert and Nextiva Cares Donation at NextCon16

Highlights from NextCon16!

ABOUT NEXTIVA Nextiva provides cloud-based communications and collaboration solutions designed to simplify the way businesses communicate. Founded in 2006 on the principle of Amazing Service®, Nextiva serves more than 100,000 businesses in the United States from its headquarters in Scottsdale, Arizona. Learn more at www.nextiva.com.

About VoIP Supply

VoIP Supply, LLC (www.voipsupply.com) is North America’s leading VoIP solutions provider. Since 2002, VoIP Supply has delivered valuable solutions for some 125,000 customers worldwide. With passionate employees, 6,500 products, 20,000 square feet of office space and an unlimited number of VoIP solutions to meet your needs, whether you are a consumer, business, service provider or reseller, VoIP Supply has everything you need for VoIP. For sales and media inquiries contact mcheney@voipsupply.com.

To learn more, call (800) 398-8647, or visit voipsupply.com and follow VoIP Supply on social media: Facebook (VoIPSupply), Twitter (VoIPSupply) and LinkedIn (VoIPSupply)

If you haven’t heard, Elastix, which was once considered a permanent and trusted fixture in open source VoIP, is no longer a thing.

At least, not in the way it traditionally existed. It is now a product of 3CX, which is a good serviceable platform, but it is not the Elastix we all knew and loved. It now joins Trixbox, as the dearly departed.

 

What’s going on with Elastix?

Elastix Asterisk-based open source PBX platformElastix was one of the first platforms I tinkered with when I first discovered the strangely interesting world of VoIP, and I really liked what it offered. It has a built-in mail server, instant messaging, calendar, CRM, fax server, and of course an Asterisk phone system. It was built on top of FreePBX, which had been a supporter of Elastix for many years. With that said, it never really stood on its own legs. It sported its own user interface, but under the hood sat a somewhat dated version of FreePBX, and of course Asterisk.

Elastix entered a rapid decline after FreePBX version 13 was released almost a year ago, which was a true re-definition of FreePBX and raised the bar for open source telephony. The lack of updated to Elastix (other than cosmetic), left those interested in deploying an open source phone system seeking alternative solutions. While the Elastix software remained functional, Sangoma proved its ability to commercially support its software, and release timely updates and patches.

Before going any further, I’d like to address any confusion on IP PBX appliances since some of my posts encourage cloud based hosting versus on-premise appliances. There are several factors that some use to dictate whether or not you should host your phone system in the cloud or use an appliance. The usual two are CapX and OpX, and which best fits with organizations.  The dirty truth about modern IP phone systems is that they are incredibly inexpensive when compared to systems 10 to 15 years ago. With that said, it’s fairly cheap to use an appliance on-premise which saves you recurring costs and also Internet bandwidth, which might be a game changer for those with limited options when connecting to the Internet (assuming using SIP trunking). There is, of course, another device to maintain, power, and keep cool, but since the CapX is very low, it may be worth it for you.

Conversely, the advantages of a cloud hosted system are apparent, with convenience being a top benefit, but you will always have that monthly expense. You can, of course, migrate from one platform to another (with software like FreePBX) if you find that a particular solution works better for you. Truthfully, I like both solutions for different situations, but for this posting, we’ll be talking about appliances.

 

Renegade PBX Mini and FreePBX

RenegadePBX mini Appliance (with FreePBX)For those of you looking to migrate from Elastix, or even start fresh, I’d like to introduce to you the Renegade PBX Mini from VoIP Supply. The Renegade Mini is a purpose-built appliance with the small to medium size businesses in mind. It can support up to 100 SIP extensions and 75 concurrent calls. It’s also paired well with Sangoma’s FreePBX, which can ship on the Renegade Mini directly from VoIP Supply.

Inside the Renegade Mini, there’s a dual-core Atom processor, 2 Gigs of memory and SSD storage. It also includes one Gigabit Ethernet port, HDMI out, VGA out, and four USB ports, and one PCI-E port fo telephony cards. Another thing worth mentioning is that the Renegade Mini is made in the U.S.A.

The Renegade Mini can be ordered with various telephony cards with FXS, FXO, and T1 interfaces, so it can use your existing telco connection (FXO, T1) while also fully supporting SIP trunking. A major benefit to the Renegade Mini is that there is a very low total cost of ownership. Essentially, the software is free (utilizing FreePBX), which does not require any licensing, and does not impose any limitations on things like the number of extensions that can exist, or concurrent calls. The only limitations are hardware resource based. FreePBX does offer commercial modules, which you pay for, but none of them are required to have a fully functional system.

As of last week, Sangoma has released a Conversion Tool to help with migration from Elastix (with FreePBX 2.9 or newer) which can save you a lot of time and effort, especially if you were not the one who originally configured the system.

VoIP Supply can also help you migrate from one system to another (even if you are not coming from Elastix), or even provision a brand new deployment for you for an additional charge. If you’re new to VoIP and want to hit the ground running with an appliance-based solution, reach out to VoIP Supply and they’ll be happy to take care of you.

Our Favorite Things in VoIP by VoIP Supply

The final installment in VoIP Supply’s five part series Our Favorite Things in VoIP is loaded with some of the most requested VoIP items by businesses of all sizes! Spoiler Alert! You’re going to want everything on VoIP Supply’s Favorite Things List!

 

Jon Garbin VoIP Supply

 

 

VoIP Supply Consultant Jon Garbin’s Favorite Things!

 

 

 

 

 

What is your favorite VoIP thing?

RenegadePBX

RenegadePBX by VoIP Supply

Why is RenegadePBX your favorite VoIP Thing?

The RenegadePBX by VoIP Supply was created with every size business in mind. It comes in three unique PBX solutions; the RenegadePBX mini, RenegadePBX 1U, and RenegadePBX Pro that can accommodate the needs of small to medium sized businesses along with large enterprises. An open-source PBX series it has the ability to host a variety of platforms making it ideal.

Must-Have VoIP Item.

Plantronics CS540 VoIP Wireless Headset

Plantronics CS540 Headset

 

Why Plantronics CS540 VoIP Wireless Headset is a Must-Have VoIP item?

Having a wireless headset is essential in the work environment. The Plantronics CS540 Wireless Headset frees you of cords and gives you the mobility to use your computer, source materials in your office while on the phone, move around while talking and to generally multi-task which is what most businesses charge their teams with doing and what residential customers love.

WHAT is the VoIP item that you or your customers can’t live without?

Polycom VVX 500 VoIP Phone

Polycom VVX 500 VoIP Phone

WHY can’t you or your customers live without Polycom VVX 500 VoIP Phone?

The Polycom VVX 500 are feature rich enterprise level phones.

You can learn more about these items and order all of Jon’s Favorite Things at VoIP Supply.com!

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Our Favorite Things in VoIP by VoIP Supply

Part 4 of Our Favorite Things In VoIP is a list curated by someone who knows the ins and outs of VoIP! But, what’s equally important is this value driven VoIP Supply Channel Manager puts customers first. So, this VoIP list is filled with items that will greatly benefit residential customers and businesses of all sizes. Spoiler Alert! You’re going to want everything on VoIP Supply’s Favorite Things List!

Don Stefanie VoIP Supply Channel Manager

 

VoIP Supply Channel Manager Don Stephanie’s Favorite Things!

 

 

 

 

What is your favorite VoIP thing?

KX-TGP600 and related add on handsets and a desk phone.

 

kx-tgp600 VoIP Phone

Why is KX-TGP600 your favorite VoIP Thing?

The cordless space is often the go to way to add small office and warehouse flexibility freedom. By Increasing the number of simultaneous calls(8) from its predecessor(3) and adding multiple end point options (including ruggedized and even a desk phone), this was a nice upgrade and easy transition for customers used to the older 500/550 models.

Must-Have VoIP Item.

For most SMB clients I feel like a quality Hosted Cloud Service provider with mobility option via a mobile app is the “Must-Have” VoIP service these days.

VoIP Supply CloudSpan Marketplace Hosted VoIP

Why Hosted Cloud Service provider is a Must-Have VoIP item?

There’s no better way for your growing company to increase efficiency and customer interaction. It demonstrates that even your SMB is an enterprise-class business when your workforce shows extreme responsiveness- handling calls from anywhere.

WHAT is the VoIP item that you or your customers can’t live without?

Plantronics CS520 and APC-41 Hook Switch Control Adapter

Plantronics CS520 and APC-41 Hook Switch Control Adapter

WHY can’t you or your customers live without Plantronics CS520 and APC-41 Hook Switch Control Adapter?

This wireless headset allows you to stay mobile while you work and is the ultimate way to multi-task while working with your customers or team on your VoIP phone.

You can learn more about these items and order Don’s Favorite Things at VoIP Supply.com!

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