Ribbon and Yealink Partner to Bring Reliable and Faster Microsoft Teams Solutions

March 21, 2019 by Ying-Hui Chen

Ribbon Communications VoIP GatewaysRibbon Communications Inc., a global company that specializes in IP-based communications security and software solutions, announced their new partnership with Yealink, a global leader of enterprise communication and collaboration solutions, to deliver more reliable and faster Microsoft Teams options.

What Ribbon Products Have Been Tested?

Ribbon’s Session Border Controller (SBC) 1000, SBC 2000 and SBC Software edition (SWe) Lite are all tested as a secondary register for Yealink’s Teams edition (the T56A, T58A and CP960).

How Does This New Partnership Help?

Ribbon’s SBCs now provide Yealink’s Teams phones with the ability to make VoIP calls without being connected to the Microsoft Phone system. Yealink’s Teams Phones allow Teams users to enjoy real-time communications through a familiar user experience and Ribbon’s SBCs enable the same calling features even when these Teams phones are not connected to the Microsoft system.

“Microsoft Teams is one of the fastest growing enterprise collaboration tools in the world – now Ribbon and Yealink are working together to bring an innovative solution to market that will allow an entire organization’s employee base to realize the full benefits of Teams, even as separate groups are gradually migrated to the Teams voice capabilities,” said Alvin Liao, Vice President of Product at Yealink.

Are you a Microsoft Teams user? What are your thoughts on Ribbon’s new collaboration with Yealink? Share with us!

Webinar Recap: Advantages of Poly’s (Polycom) Device Management Service (PDMS-SP)

March 20, 2019 by Ying-Hui Chen

Poly has been getting a lot of attention this week! During the webinar yesterday, Tim from Poly, formerly Polycom, introduced who Poly is and how the combined company of Plantronics and Polycom makes a better communications experience. Tim also introduced PDMS-SP, Polycom Device Management Services for Service Providers. PDMS allows service providers to centrally manage and troubleshoot their Poly voice devices securely from the cloud. Click here to see the presentation slides and watch our webinar recording below!

Poly (Polycom) Webinar Q&A

Q: You mentioned Broadsoft Cloud. Is there availability for PDMS-SP to interact with Broadsoft Hosted Switch Platforms?

A: Yes, the PDMS works with Broadsoft. If you are a cloud customer, we would ask you to send Broadsoft’s engineering team a request to allow cloud access to Poly PDMS. We have a dedicated Broadsoft team and deep relationship with Broadsoft but they need customers to request the features so they can confirm the needs.

Q: Are Management and provisioning used in the same web interface?

A: On the Obi side, yes, it is using the same interface, but the Poly legacy runs separately.

Q: I’m visiting my old Obitalk portal and see no way to add Poly devices. What are the steps to get to the portal you showed us?

A: Please follow this link to see the steps:https://documents.polycom.com/bundle/pdms-sp-ag-current/page/c2901362.html

    Click the links below to learn more about Poly’s PDMS:

  • PMDS Administrator Guide
  • PMDS Datasheet
  • Do you have more questions about the PDMS or Poly? visit our website or contact Jon Garbin at [email protected] or 716-531-4271.

    Is Sangoma 3000G Compatible with Cisco Patch Panel?

    Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

    In previous Mom’s calling Q&A series, we have discussed: What Bluetooth Headsets are Compatible with Sangoma’s s705? Today, we have more new real questions and answers from VoIP users just like you.

    Is Sangoma 3000G Compatible with Cisco Patch Panel?

    Q: Will Sangoma’s Vega 3000G work with Cisco Telco Patch Panel with RJ21 ports? These two things wouldn’t integrate together would they?

    A: If you are referring to the Cisco patch panel (patch panel with RJ-21 cables) that is used with the VG224, it should be compatible as long as the RJ-21 end is male since the Vega 3000 G RJ-21 port is a female port.

    That being said, you can use any RJ-21 to RJ-45 combination that you find on the internet. The Rj11 analog plugs will fit inside an RJ45 port (sits in the middle of the port). For example https://www.amazon.ca/Panduit-VP24382TV25Y-24-Port-RJ45-Port-Connector/dp/B002FYAM8E


    Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

    Poly’s VVX x50 Series OBi Edition Becomes the First Certified IP phones for Google Voice

    Plantronics, Inc. (now Poly), a global communications company, announced that their x50 Series (including VVX250, 350, and 450) OBi edition IP phones are now certified for Google Voice.

    These are the first certified IP phones for Google Voice for G Suit as a result of the new partnership between Poly and Google Cloud. The VVX x50 Series OBi Edition phones are available now and will be interoperable with Google Voice in select countries.

    “We are thrilled to partner with Google to help G Suite customers enable the best communication experiences to further reduce communications complexity,” said Laura Marx, vice president, global alliance and partner marketing at Poly. “VVX x50 Series OBi Edition desk phones are fully integrated with Google Voice so they just work and live up to the standards of a professional-sounding call no matter the distraction, complexity or distance customers may be up against.”

    To learn more about the VVX x50 Series OBi edition, visit our website or contact one of our VoIP consultants at 1-800-398-8647 today!

    Poly Announced the Integration of Amazon Chime and Alexa Web Services (AWS) solutions

    Are you an Amazon Chimie or Alexa user? You will be excited to learn that Plantronics (now Poly), a global communications company, now integrates with these two Amazon Web Services (AWS) solutions!  

    The integration is created to deliver a more efficient meeting experience for users and offer new voice commands to manage meetings and activate third-party devices. The Voyager 4200 UC headsets will also feature Alexa Built-in.

    “Poly is on a mission to build bridges with the leading companies in voice, video cloud technology and beyond,” said Cary Bran, senior vice president and chief strategy office. “By leveraging Amazon Web Services, we can continue to offer crisp visuals and clear audio across multiple business ecosystems and devices so that our users can focus on communication – not the technology.”

    We are excited to learn about Poly’s new integration with Amazon and looking forward to seeing more of our customers benefit from it!

    NEW Firmware 1.6.0005 Updates from Advanced Network Devices

    March 19, 2019 by Ying-Hui Chen

    Advanced Network Devices (AND) released new firmware to improve brightness flexibility and peripheral control for their users. It’s recommended to update your IP devices to firmware 1.6.0005 to ensure that you have the best experience. See what has been updated:

    • IP devices now support IEEE802.1X network switch port authentication via a configuration file.
    • IP displays offer more flexibility with brightness settings, including adjusting brightness based on your local sunrise/sunset times and adjusting auto-brightness levels to accommodate specifics of your environment.
    • More precise access control and notification controls, including the flexibility to set activation of connected analog peripherals and device indicators beyond the initial alert duration.

    New VoIP Hardware Roundup March 2019

    What’s new for spring? Lots of new VoIP hardware releases! This month we have some exciting new VoIP gateways from Grandstream and Patton, as well as a new video conferencing solution from Poly. Let’s get to it:

    New Polycom Studio Conferencing Solution

    The Polycom Studio is another great solution for huddle rooms and small conference rooms that demand business-class performance with a simple USB plug and play video bar. The Polycom Studio works with nearly any video platform and is an affordable video conferencing solution for any budget. This unit is currently in stock! Check it out now.

    • Simple to deploy and manage
    • Polycom Acoustic Clarity
    • 5x zoom / EPTZ
    • Speaker tracking technology

    New GXW4500 Media Gateways from Grandstream

    Grandstream HP Banners-1

    Grandstream recently released the new GXW4500 series gateways! This series are E1/T1 digital gateways that come in three different models, the GXW4501, GXW4502 and the GXW4504, supporting 1, 2, or 4 T1/E1/J1 spans and 30, 60 or 120 concurrent calls respectively. Pre-order your Grandstream GXW Gateway Now! Units begin shipping early April.

    • TLS and SRTP security encryption technology to protect calls and accounts
    • Software-configurable E1/T1/J1 port and supports PRI, SS7 and MFC R2
    • Dual Gigabit network ports with a configurable integrated NAT router
    • Supports up to 120 concurrent calls, multi-language voice prompts and T.38 fax

    See the competitive comparison chart here

    Patton’s New SN4140E 2 FXS Industrial Gateway

    The Patton 4140E Industrial VoIP Gateway is ideal for delivering VoIP telephony in outdoor or environmentally exposed environments where heating and cooling cannot be controlled.

    The SN4140E provides interconnection and conversion between modern IP-based Voice networks using SIP and traditional analog phones, analog PBX equipment or PSTN lines. We are now accepting pre-orders. The gateways will ship end of March.

    • 2 FXS Ports
    • 1 or 2 10/100/1000 Base-T Ethernet ports
    • Complete SIP and T.38 support
    • Easy management and provisioning

    See All New VoIP Hardware

    Polycom Used and Refreshed IP Phones

    For the month of March, we are featuring Polycom products for our dose of Refresh, refurbished IP phones. Refresh offers great quality used products for less. All Refresh products come with a 6-month no questions asked warranty. That being said, what are you waiting for to check out our Refresh line? See all product here!


    Our featured products

    Polycom VVX 311

    The VVX 311 is a 6-line entry-level business phone for any user who handles moderate to low call volumes. This is the phone for cubicle workers or for an office attendant who takes a good number of calls on a daily basis. The VVx 311 provides great features such as crystal clear audio with Polycom’s HD Voice and an intuitive easy to use user interface.

    The VVX 311 can be deployed on your existing network so that you don’t have to upgrade your call platform on your desktop devices.

    Top Features of the VVX 311

    • Backlit grayscale graphical LCD (208 x 104)
    • 6 line or speed dial keys
    • HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset)
    • 2 x Ethernet 10/100 or GigE (VVX 310)
    • Asian character support
    • Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer
    • 4-way navigation cluster with center “select” key
    • Supports VVX Expansion Module and VVX Color Expansion Module (Expandability up to 3 modules)

    VVX 311 Datasheet

    Polycom VVX 410

    The Polycom VVX 410 is a 12-line expandable media phone that boasts a larger color-screen display and dual gigabit ports. The VVX 410 is designed for the office worker who needs a great quality, feature-rich device on a daily basis.

    Top features of the VVX 410

    • 3.5″ TFT (320 x 240)
    • 12 lines (programmable line keys)
    • HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset)
    • 2x Ethernet 10/100 or GigE
    • Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer

    VVX 410 Datasheet

    Polycom phones easily integrate with third-party Unified Communications and productivity applications. Even better, Polycom phones feature Zero Touch Provisioning and web-based configuration making Polycom phones easy to deploy and administer so that users can reduce deployment and maintenance costs.

    Polycom IP5000

    Do you need a conference phone? If you are in the search to enhance your conference calls then Refresh also has you covered with the Polycom IP5000.

    The IP5000 is ideal for small conference rooms or huddle rooms, providing full-duplex technology for clear calls with no voice lag or voice drops. This is a great conference phone for meetings of up to 6 participants where they are sitting up to 7 feet away from the device.

    • Polycom HD Voice for high-fidelity calls at up to 7 kHz – conference calls that sound as natural as being there
    • Polycom’s patented Acoustic Clarity Technology – delivering the best conference phone experience with no compromises
    • 7-foot microphone pickup
    • Integrated PoE with optional AC power adapter
    • High-resolution 248 x 68 pixel white backlit LCD display with custom intensity control
    • Shared call/Bridged Line appearance and Busy Lamp Field
    • Corporate Directory access, user-configurable contact directory and call history
    • Multi-language support
    • Compatible with a broad array of SIP call platforms to maximize voice quality and feature availability while simplifying management and administration
    • Supported codecs: G.711, G.729a, G.722, iLBC
    • Does NOT ship with an AC Power Supply. If you are not using it on a PoE enabled network, remember to add on the optional Power Supply!

    Polycom IP5000 Datasheet

    Do you have questions about Refresh or want to find out more about any of the products listed here?  Call our VoIP experts at 1-800-398-8647!
    See All Refresh IP Phones!

    VoIP News: Plantronics and Polycom are Transforming into Poly

    Plantronics today announced that they are transforming into Poly, a global communication company that powers meaningful human experience of communications and collaboration.

    “Our new brand represents the many elements of our history that we bring together to enable people to work the way we all work now, which is anywhere and across multiple collaboration tools,” said Amy Barzdukas, executive vice president and chief marketing officer, Poly. “No other company has as many communications devices and services that we offer across any platform of choice, and the true power will be in how we bring them together so people can do more.”

    Poly will focus on four areas of innovation:

    • Intuitive Work Environment – address audible distraction in open spaces and provide technologies that make huddle rooms as powerful as board rooms.
    • Collaborate in your way – a wide range of collaboration solutions
    • Mobile First – high-quality tools to be productive from anywhere
    • Advanced cloud service – easy-to-use and easy-to-manage

    At Enterprise Connect 2019, Poly is unveiling their new products and services, including Polycom Studio, Plantronics Elara 60 Series, Eagle Eye Cude, Blackwire 7225 and more!

    If you’d like to learn more about Poly, click here to see the press release!

    CompletePBX Updates: Important Privacy Fix

    March 18, 2019 by Ying-Hui Chen

    Xorcom CompletePBX announced today that they have fixed several issues, including an issue that may affect call recordings, which was caused by the previous update.

    Users that never upgraded to version 5.0.65 will not be affected. It is highly recommended for systems using version 5.0.65 to upgrade to version 5.0.66 or higher as soon as possible.

    What’s in new version 5.0.65?

    • Fixed a potential call recording issue introduced in version 5.0.65 and
    • Improvements in the Complete Concierge Hotel PMS interface fixed an issue in Mitel protocol where room status is not being sent correctly
    • Fixed Inbounds calls failure in case there was a disabled trunk with source IP configured, and the calls were being made from any other trunk in the system

    Did you encounter any of these issues? Contact our tech support to get help or learn more details.