October VoIP Hardware: New Polycom VVX Phones and Jabra Wireless Earbuds

October 16, 2018 by Ying-Hui Chen

Have you checked out the new VoIP hardware that was released this month? The Polycom VVX x50 phones are now available at our website and Jabra just released their new Evolve 65t wireless earbuds. Keep reading to learn more about these new products!

Polycom VVX x50 Series IP Phones Are Now Available!

Polycom’s new VVX SIP phone models are now available for purchase at VoIP Supply, including the VVX 150, VVX 250, VVX 350, and VVX 450 Business IP Phones.

VoIP Supply is your Authorized

Value Added Distributor of Polycom

These four IP phones feature Polycom’s legendary audio quality, color LCD, modern design, easy deployment options, and USB and Gig-E ports. More advanced features include:

  • Polycom® HD Voice™
  • Polycom® Acoustic Fence™
  • Integration with over 60 call control platforms

Jabra Evolve 65t Professional-Grade Wireless Earbuds

Jabra recently released the world’s first professional-grade true wireless earbuds, Evolve 65t. They are very simple to use – just connect the USB dongle to your PC and you are ready to enjoy professional-grade sound with the cordless flexibility to move around all you want! Popular features include:

  • Professional-grade sound.
  • True wireless earbuds.
  • Blocks out disruptive background noise.
  • One-touch access to Amazon Alexa, Siri®, or Google AssistantTM.

Ready to see more new VoIP hardware? Visit our new VoIP hardware page to see them all in one place!

VoIP Supply Helps Doctors Implement Video Conferencing with New Telemedicine Kit Powered by LifeSize

October 11, 2018 by Ying-Hui Chen

Note: This post has been updated on October 11th, 2018 to provide the most accurate information. The original author was NATHAN MILOSZEWSKI.

Would it sound too good to be true if I told you that there’s a way for patients and doctors to use video conferencing to save time, money, and the hassle of in-office visits?

And it can all be done with the approval of insurance companies?

VoIP Supply is now working with doctors across the country to implement low cost telemedicine solutions with VoIP Supply’s new Telemedicine Kit for Video Conferencing.

While healthcare experts debate how to reform the American health system, the nation’s doctors are asking themselves what they can do today to cut costs and diagnose patients more efficiently now.

Overwhelmed doctors are looking towards a familiar place, technology, to find cures for issues plaguing them on a daily basis such as complex medical insurance reimbursement policies, long wait times for patients to see specialists, and costly and time consuming in-office visits.


New! Asterisk 16 and FreePBX 15 Are Now Available

October 10, 2018 by Ying-Hui Chen

Today Sangoma announced at AstriCon 2018 that Asterisk 16 and FreePBX 15 are now available! Several new improvements were made in Asterisk 16 and FreePBX 15 including advanced capabilities that provide developers with the tools to create robust applications. The new upgrades will improve performance, make system management easier for administrators, and allow developers to build solutions that are more adaptable to end-user environments.

Asterisk 16 Overview

  • Improved Video Conferencing Performance reduces the risk of frozen video frames and provides a world-class framework for creating cutting-edge video applications.
  • Enhanced Messaging Support gives developers the ability to build rich client applications with text-based data exchanges. Now, multi-party video conferencing client applications can share URLs, list conference participants, highlight talkers, and enable multi-party chat.
  • Improved Call Handling decreases the system memory and CPU consumption required during high volume situations, most notably when utilizing the PJSIP channel driver.

FreePBX 15 Overview

  • New Built-In API powered by GraphQL makes it easier to integrate FreePBX with third-party applications and enables users to create more efficient business workflows and processes.
  • Redesigned Backup and Restore Process allows administrators to create custom backups, perform cross-version backup and restore, and enjoy more options for keeping their data safe.

For more information, visit the Asterisk or FreePBX websites.

How To Set Up An Analog Phone with VoIP

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: How to Register The W53P Handsets to One W60B Base Station. Today, we have more new real questions and answers from VoIP users just like you.

How To Set Up An Analog Phone with VoIP

Q: I am looking for a gateway that I can use to connect a physical analogy phone service to and then connect a VoIP phone to use that analog line. Is there a way to do this without having a PBX?

A: To connect your analog phone service, you’ll need a PBX and FXO port to do what you are asking for. Unfortunately, an IP phone will not talk to your analog service without having a PBX in place to tell the phone what to do.


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

Jabra’s Speak 710 Conference Speaker Is Now Microsoft Teams Compatible!

October 8, 2018 by Ying-Hui Chen

Jabra announced at Ignite 2018 that their Jabra Speak 710 conference speaker is now fully integrated with Microsoft Teams!  

About the Speak 710 Conference Speaker

The Speak 710 is a premium, portable speakerphone designed for professionals to use in and out of their offices. This device not just provide premium HiFi grade audio, but also delivers a superior unified communications experience, supporting executives’ needs for mobility, collaboration, connectivity, and flexibility. More details are coming soon!

Introducing the Evolve 65t New True Wireless Earbuds

Jabra also announced that they are planning to release a new professional-grade true wireless earbuds, the Evolve 65t, later this year. The Evolve 65t earbuds are designed for the flexible worker who spends less than 50 % of their time physically at their desk. The Evolve 65t comes with superior sound quality without compromising on flexibility that allows you to switch between multiple devices at any given time. Learn more about the Evolve 65t here!

Learn More about Microsoft Teams compatible headsets.

Spectralink Mobile Solutions Webinar Recap

October 5, 2018 by Ying-Hui Chen

Did you miss our Spectralink mobile solutions webinar this week? No worries! Download our presentation slides below and check out the Q&A session to review!

 Spectralink Mobile Solutions Webinar Q&A

Q1: We are setting up the wireless access points (APs) at our facility, how do I know what devices work best? Is there a compatibility list?

Answer: We recommend you check the VIEW (Voice Interoperability for Enterprise Wireless) Program. VIEW Certification provides customers with proven Wi-Fi telephony solutions using enterprise-class WLAN infrastructure products and Spectralink’s 8000 handsets. Learn more here.

Q2: What features support device sharing among coworkers?

Answer: If you are using the Skype for Business environment, you can just use Pin Authentication feature on the 8400 for device sharing. When you are logged in, it becomes your device. When you are logged out then somebody else can potentially log in to that phone and use it as their phone as well. When it’s not in the Skype for Business environment, the phone does support the user support functionality where you can actually log in your user profile to the phone and that user profile will contain things like your contact directory and other specific information.

For the and PIVOT handsets, there are EMM applications and Android specific functions that allow you to handle device sharing.

Q3: Do you have any case studies or any training towards educational type end users?

Answer: Yes, there are applications and use cases for the Education institutions. We offer a full suite of training on the Spectralink devices and management system and platforms.

Q4: What is the process like for larger plans building appointment, do you have on-site service? What does it look like normally?

Answer:We offer a full suite of professional services including remote and onsite designs. We do device validation as well to make sure it’s accurate or if there are any adjustments needed to be made. We also have design consultation and other services.

To learn more about Spectralink products, visit our website or contact Darren Hartman at 716-531-4315 or [email protected]

4 Benefits of Integrating SD-Voice in Your Business VoIP Solution

September 27, 2018 by Ying-Hui Chen

When it comes to business communications and services, nothing is worse than poor call quality. That’s where SD-Voice comes into play!

SD-Voice is a technology offered by SimpleWAN that combines the power of software-defined operations for voice, providing greater security and better quality for your business. This technology comes with lots of benefits and here are the four most important ones you can’t miss!

Why SimpleWAN’s SD-Voice?

  1. Voice Encryption

You will have your full site protected with voice encryption regardless of your VoIP provider. Cybersecurity protection includes firewall, real-time cloud attack monitoring, honeypots for intelligent attack sharing and more.

  1. HIPAA and PCI Compliant

HIPAA requires a high level of security for patients’ information. SD-Voice offers fully HIPAA and PCI compliant security to help you improve customer experience and better protect your patient records.

  1. Never Drop a Call Again

SimpleWAN SD-Voice makes sure that you will never miss or drop a call again. With SD-Voice failover, 99.99% uptime is no more a dream! The QoS packet shaping allocates resources based on the tasks’ needs, giving you smooth and fast VoIP call experiences.

  1. Low Cost

Optimizing your communication solution doesn’t have to cost a fortune. With just pennies a day, you enjoy the best quality and secure communication experience!

Where to Start?

Contact one of our VoIP experts at 1-800-398-8647 to get started with SD-Voice or visit our website to learn more about SimpleWAN solutions.

Learn More About SimpleWAN

The Best Place to Buy Used VoIP Phones

September 26, 2018 by Youleidy Vega

As a major VoIP hardware reseller, we at VoIP Supply understand first hand the need that customers have for complete voice over IP solutions that don’t break the bank. For many businesses, it makes sense to look for used VoIP hardware at widely recognized dealer sites such as eBay and Craigslist in order to fulfill their VoIP needs, especially of all they need are IP phones. But if you really stop to think about it, you may be doing yourself a disservice and may actually end up spending more for used VoIP equipment than what you bargained for.

Since there is no standard for what non-new equipment should be, customers who buy at dealer websites really do not know what they can expect to receive or if the products they buy will work well or for how long. That is where our Refresh line of refurbished products differentiates itself. Each of the Refresh products goes through a 10 phase reconditioning process to ensure that each product has been fully tested and is ready to perform like it did when it was first purchased.

Watch the video to learn more about our Refresh process


But the fact that all products go through an extensive reconditioning process does mean that they won’t break. That is why our Refresh products come with a six-month warranty. You also have the option to extend your warranty for a small cost to a full 12 months. If your equipment fails, malfunctions, or ceases to operate properly for any reason VoIP Supply will provide you an expedited replacement.

Why Buy VoIP Supply’s Refresh VoIP Products?

Refresh products represent an exceptional value as they can be purchased for 20 to 25 percent less than their new equivalent retail price.

Since all Refreshed products have gone through an exhaustive reconditioning process you can be assured that each product has been fully tested and ready to perform just like it was when originally purchased.

There is no loss in performance when you choose a Refresh product. All Refresh products go through an extensive reconditioning process which includes feature/functionality testing, component replacement (if necessary) and software upgrades.

Unlike new in box products which are subject to availability issues through the manufacturer’s distribution channel, all Refreshed products available for sale are in stock in VoIP Supply warehouse. This gives you the confidence of knowing when you place your order there will be no surprises or waiting for stock replenishment.

Every Refresh product comes with a standard six month warranty that covers mechanical failures and defects. In addition VoIP Supply also offers an additional six months of protection through the Plus 6 warranty.

Click to take a look at our Refresh products of the month!  

Polycom VVX 311 (Refresh) $84.99 

Polycom VVX 410 (Refresh) $104.99

Polycom IP6000 (Refresh) $339.99

And don’t forget! Now you know the Refresh difference! With VoIP Supply’s refurbished products, you can’t go wrong. Call us today if we can help answer any of your questions, 1-800-398-8647.

Grandstream WP820 WiFi Phone Webinar Recap

September 25, 2018 by Ying-Hui Chen

The WP820 is the first WiFi phone from Grandstream. Since only a limited number of WiFi phones are available in the VoIP market, the WP820 certainly draws a lot of attention! During our Grandstream WP820 product webinar today, we’ve shared lots of great information and have received many interesting questions. Check out the presentation slides and the Q&A session to recap now!

Q&A Session

Q1: How does the audio quality compare from the DP7xx phones to the WP820? Is the audio quality on the WP820 improved over the DP7xx series?

Answer: There is a major difference between DP7xx and WP8xx. DP7xx uses the DECT technology while WP8xx uses the 802.11 wireless technology. Call quality and audio quality are 2 different things but absolutely, the audio quality of WP820 is better


Q2: Google Voice for Enterprise is currently in Beta. Are you familiar with it and do you know if this phone will work with it?

Answer: This is operated on Android 7 so it should work, but the specific case will need to be tested. You can contact our tech support to find that out.  


Q3: Is there a protective holder or case? Screen cover or body cover?

Answer: There is a clip hanger, other than that we don’t have a screen cover or body cover, but the device is pretty solid so you don’t really need a cover.

Q4: When will the WP820 WiFi Phone be available?

Answer: Within the next two weeks.


Q5: Is the WP820 WiFi Phone GSM enabled at all?

Answer: No, it is not GSM enabled.

Do you have more questions? Contact our VoIP experts at 1-800-398-8647 today!

Learn More about the WP820

Enterprise Business And VoIP: Why Make The Switch?

Making the switch from traditional PSTN lines to VoIP is not always an easy process.  There are a lot of factors and even more decisions to make. This is why keeping up with the latest VoIP technology and options is the best thing you can do for you and your business when taking the big plunge into the wonderful wide world of VoIP.

As the amount of enterprise-level businesses contacting us for the best VoIP solution rises, we noticed one glaring misconception: “I don’t want to have to buy a whole new phone system and all new phones.  Everything works fine.”

While completely turning over your phones and phone system is an option, it’s no longer something that needs to happen. It is possible to lower your monthly phone bill by switching to VoIP AND keep your existing equipment!

The next logical question is obviously “How do I do that?” The answer to that questions is a simple three words: “Use a gateway.”

Even at the enterprise level, you can convert your old PSTN lines to VoIP SIP trunks by simply using a VoIP gateway!

We know that this might be confusing, and probably opens the door to a hundred more questions, so we brought in the Vice President of Marketing and General Manager of the CCD Business Unit at Sangoma, Jim Machi to chat about gateways, SIP trunks and how easy it can be for your large business to start saving with VoIP!

So sit back and let Jim explain why now is the time to move your business to VoIP! If you still find you have more questions, our staff of veteran VoIP experts are always on call to help answer questions and build the solution that is right for your business! 1-800-398-8647.

Have you recently switched to VoIP? If not, are you considering the move? Let us know in the comments!