Google Chrome OS Now Offers a Fully Integrated Solution for Contact Centers

March 25, 2022 by Ying-Hui Chen

Exciting news – Google Chrome OS is now offering a fully integrated solution for contact centers!

Chromebook devices run on the Chrome OS operating system, a cloud-based easy-to-manage operating system. The system is highly used by contact centers and working professionals alike.

The new contact center solution offers businesses a cloud-first OS for devices, remote management, and a productive experience for secure and optimized contact centers.

Check out some of the newly certified Works With Chromebook headsets and devices here:

See more Chromebook certified devices on our website! 

March VoIP News Update

Can you believe it’s March already? Let’s spring forward with the latest VoIP updates! In this month’s VoIP News Update, we’ll cover new products from CyberData and a new IP PBX from Xorcom, the Xorcom Swift. We will also touch on Channel Partners 2022, the VoIP Supply Partner Program, and a big “Happy 20th Anniversary” to us!

Be sure to like and subscribe to our YouTube Channel for the latest VoIP News!

3 NEW VoIP Arrivals to Brighten Up Your Business for Spring

March 21, 2022 by Ying-Hui Chen

It’s time to spring forward with the latest VoIP hardware! Check out these New VoIP Phones and Intercoms with cool features such as antibacterial materials, touch-free design, Zoom-tailored features and more!

Fanvil Introduced the New V Series Phones

Fanvil’s NEW V Series of IP phones are finally here! If you haven’t heard of them, you are really missing out! Let’s take a look at some of the highlights:

  • Antibacterial material of the handset and keypad surface: Inhibits more than 99.5% of bacteria growth.
  • Built-in 5 Mega-pixel 1080P camera with a privacy cover: Provide HD video collaboration
  • Android 9.0 operating system: V67 provides a comprehensive SDK (developer kit) to meet the customization needs of industry applications and secondary development
  • Bluetooth 5.0: Easy pairing with headsets and mobile phones 
  • Customizable into various security solutions for reducing investment

See a comparison chart here!

CyberData Released a New Touch-Free Intercom

CyberData announced the release of a new 011530 SIP-enabled Indoor Intercom offering touch-free two-way communication and access control, all with a wave of the hand! 

This device is ideal for high-traffic settings such as medical facilities, commercial/residential facilities, schools and universities, retail establishments, warehouses, and manufacturing plants.

Yealink Released the MP58-WH-ZOOM Phone

If you are using Zoom, you can’t miss out on Yealink’s latest Zoom-tailored IP phone that runs on Android 9 OS, the MP58-WH-ZOOM.

This device comes with a 7-inch capacitive touch screen and a rotatable LCD design, which offers a faster response speed. It also supports the new Bluetooth wireless handset BTH58. See more cool features below:

  • Android 9.0 
  • Zoom User Interface 
  • 7 inch (1024 x 600) Capacitive Touch Screen 
  • Bluetooth Handset BTH58 (Optional) 
  • Optimal HD audio, Yealink Noise Proof Technology 
  • Full-duplex hands-free speakerphone with AEC 
  • Built-in Bluetooth 4.2 Module and 2.4G/5G Wi-Fi 
  • 2 x USB 2.0

Visit our website to view more new exciting VoIP products this month!

Take Action: The End of Copper POTS Lines is Near! (Replacement Options Included)

March 18, 2022 by Ying-Hui Chen

Did you know? The Federal Communications Commission (FCC) gave permission to start sunsetting POTS lines in 2017. 

POTS stands for Plain Old Telephone System. Most POTS lines have moved away to alternatives but there are still 36 million active POTS lines in the US. 

If you are one of the users, check out this webinar recap that prepares you to transition your existing POTS lines and services to an alternative service solution by August 2nd, 2022.

Click Here to Download Presentation Slides

Click Here to Download the POTS Reseller Sheet

How Sangoma and VoIP Supply Can Help With POTS Replacement Options

Depending on your needs, ideally, we recommend replacing your on-prem equipment with Cloud PBX and replacing analog based equipment with IP compatible end-points which connect directly to IP service providers. 

Alternatively, you can also keep your existing equipment and connect it to IP/VoIP/LTE service using a VoIP Gateway. 

Check out these typical scenarios:

Scenarios 1: Sangoma SIPStation & Faxstation

  • Keep existing analog phone system 
  • Integrate VoIP Gateway to connect to SIP Trunking service 

SIP Trunking is cost-effective. It will save you on line rental and calls and it is very easy to add more calls. More advantages include:

  • Management – Choose where to deliver calls
  • Future proof – Ready to voice/data convergence
  • Contingency – In disaster reroute calls

What about fax? Sangoma’s FAXStation covers your fax needs:

  • Can use fax machine and/or eFax 
  • Low monthly cost ($10 starting. $20 for high volume) 
  • Works in low bandwidth situations 
  • Avoids T.38 compatibility issues 
  • No telco lines needed! 
  • Just as reliable as the PSTN! 
  • Easy management integrated with the SIPStation Portal 
  • Fully-rebranded Custom Fax Portal options available to resellers

Here are the simple steps:

Scenario 2: Switchvox Cloud

Choose our affordable and powerful Switchvox Cloud business phone system. Switchvox is a scalable and flexible Unified Communication platform for the Cloud. It seamlessly integrates with Sangoma phones, PSTN connectivity, collaboration features and it allows for a complete cloud-based UC business phone system. 

More features:

  • Web-based interface 
  • Communicate on the go 
  • Reporting and analytics 
  • Customization and integration 
  • Perfect for Contact Centers 
  • We offer a complete business communications solution portfolio 
  • 24/7 Support

Scenario 3: Large Critical Infrastructure

Check out a case study here: National Service Company Integrates Key Security Devices to Next Generation Networks Using Sangoma Vega 60G Gateway

Q&A Session:

Q: Would FAXstation meet HIPAA requirements for healthcare?

No, not as of today. But we are working on being HIPAA compliant.

Q: Does this copper sunset affect DSL internet especially for rural areas?

We are not entirely sure how this will be handled. All we know is that this can be the only option for certain areas and some might not have an alternative. Affected customers will receive a notification and explanations on how things will move forward, so if you are not being notified, I would assume your area is not affected.

Q: Does FAXstation support color fax?

Yes, FAXstation does support color fax.

Q: Can FaxStation receive fax to your email and fax machine simultaneously?

Yes, you would set up DIDs for inbound fax to both the portal and the devices. Even if it’s not set up that way, you can still review your fax in the portal. 

Q: If I am using FAXstation, Can I add port #2 as a standard phone line just by adding a line in the consoleto the FAXstation device for an alarm?

FAXstation is for fax only so it will not support voice or anything else except for fax.

Q: Are you working on a built in broadband modem Cellular

No, this is not part of the schedule/ plan.

Have more questions? Contact our VoIP experts at 1-800-398-8647 today!

Q&A: Are CyberData Devices Compatible with Microsoft Teams?

Are you using Microsoft Teams and are thinking about implementing CyberData devices to work with the platform? Can CyberData devices work on Microsoft Teams smoothly? Let’s dive in more to find out:

Q: Is CyberData Compatible with Microsoft Teams?

A: Unfortunately, CyberData devices are not directly compatible with Microsoft Teams. However, these two can work together as long as you have the required intermediary device to communicate in between. 

Luckily, there are a wide variety of options available for the Microsoft Teams integration! You need the right hardware to operate in the Microsoft Teams environment and Ribbon Communications is one of the great options to facilitate this operation. 

Ribbon offers a complete set of session border controllers (SBCs) to facilitate CyberData devices with Microsoft Teams. Look at this typical setup below:

Click here to learn more about using CyberData Devices on Microsoft Teams with Ribbon

How to Make a Broadcast Call with Fanvil’s V67 IP Phone

March 11, 2022 by Ying-Hui Chen

Do you often need to make broadcast calls to people in a group? You will love the multicast feature on Fanvil’s V67 IP phone!

How does the multicast feature work?

Users can configure a multicast DSS Key on the V67 phone, which allows users to send a Real TimeTransport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling. 

Users can also configure the V67 to receive an RTP stream from a pre-configured multicast listening address without involving SIP signaling. You can set up to 10 multicast listening addresses.

How to set up the multicast feature on Fanvil’s V67 IP Phone

Here are the steps you need to do to enable the multicast feature:

  •  Go to [Function Key] >> [Function Key] , select the type to multicast, set the multicast address, and select the codec.  
  • Click Apply.  
  • Set up the name, host and port of the receiving multicast on the web page of [PhoneSettings] >> [MCAST].  
  • Press the DSSKEY of the Multicast Key which you set.  
  • Receiver will receive a multicast call and play multicast automatically.

Here are the parameters and description:

That’s it! Fanvil’s V67 is the flagship phone of the new V Series IP phones. Click here to learn more about other cool features!

The Poly Edge B Phones Now Certified with Metaswitch

March 10, 2022 by Ying-Hui Chen

Great news! Poly’s Edge B Series Phones are now certified with Metaswitch. This means all service provider partners using the Metaswitch platform for voice or UC can now provision Poly Edge B phones on their platform! 

The B Series is also certified with Google Voice! Click here to learn more.

About Poly’s Edge B Series

The Edge B Series Phones are perfect solutions for small businesses, emerging markets, and even some enterprises! This series includes the Edge B10, B20, and B30

They come with professional-grade audio quality and are available in 2- and 4-line key models supporting 8- and 16-line key assignments. See a quick comparison here:

Visit our website to learn more about Poly’s Edge B Phones.

*Comparison Chart* Introducing Fanvil’s V Series IP Phones

March 9, 2022 by Ying-Hui Chen

Have you checked out Fanvil’s NEW V Series of IP phones? If you haven’t heard of them, you are really missing out! Let’s take a look at them all here together:

Download the presentation slides here to see them all

Fanvil’s V Series Highlights

V Series includes the V67, V65, V64, and V62. These efficient phones create smart and smooth business communication experience for executives and managers. 

The flagship video phone(2-way), the V67, features an adjustable touch screen, a cool lighting keypad, and more advanced capabilities below:

  • Antibacterial material of the handset and keypad surface: Inhibits more than 99.5% of bacteria growth.
  • Built-in 5 Mega-pixel 1080P camera with a privacy cover: Provide HD video collaboration
  • Android 9.0 operating system: V67 provides a comprehensive SDK (developer kit) to meet the customization needs of industry applications and secondary development
  • Bluetooth 5.0: Easy pairing with headsets and mobile phones 
  • Customizable into various security solutions for reducing investment

Check out a comparison chart to compare the V Series IP phones side by side:

Visit our website to learn more about Fanvil’s V Series IP Phones.

*Comparison Charts* How to Find Your Ideal Patton SmartNode Gateways & SBCs

March 7, 2022 by Ying-Hui Chen

As more IP-based attacks are happening around the world such as denial-of-service (DoS) attacks and identity/information theft, VoIP network security is more important than ever.

Luckily, Patton offers many advanced Session Border Controllers (SBCs) and gateways to help you not only block unwanted intruders, but also improve call quality! Patton’s SmartNode SBCs enable Unified Communications for SIP-to-SIP environments and come with built-in security features and Stateful Firewall. 

Some of the popular Patton SmartNode devices include:

Having trouble choosing the ideal device with the right features you need? Check out these comparison charts to compare similar Patton products side by side! 

Last but not least, also check out what features are covered under different Patton SmartNode software options, including SmartLink, SmartWare, Trinity, and SmartMedia:

SmartLink / SmartWare / Trinity / SmartMedia Comparison Chart

All Patton products come with a 1-year warranty and they are all made in the USA. Visit our product pages to learn more!

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