CyberData Introduces Free VoIP Endpoint Deployment Design Services!

November 25, 2019 by Ying-Hui Chen

Are you working on a VoIP endpoint deployment and would love some recommendations for location placement for your endpoint devices? You’re in luck! Cyberdata’s design services team is now offering free endpoint deployment recommendations! 

The CyberData team wants to assist you with product suggestions and placement! Their team can review floor plans and make the best recommendation for your environment. Learn more detail here!

What Will be Covered in the Free Design Services Package?

  • Scope of Work
  • Marketing Collateral
  • Bill of Material with MSRP Pricing
  • Blueprint/Floor Plan Review with CyberData device placement
  • Provide Network Connectivity Diagrams
  • Provide Specific PBX Configuration Guides

Learn More about the Free Design Services

Microsoft Teams Certified IP Phones and Conference Phones Comparison

November 21, 2019 by Ying-Hui Chen

As the number of Microsoft Teams users continues to grow, more and more desk phones and conference phones are now certified with Teams to streamline team collaboration and communication experience. Are you wondering what VoIP Phones are certified with Teams? Let’s check them out! 

Microsoft Teams Certified Desk Phones

Audiocodes C450HD Microsoft Teams Phone

The Audiocodes C450HD is a native Teams phone that contains a large 5’’ color touch screen with integrated Bluetooth and an optional WiFi support. 

With one simple click, you can easily toggle between Microsoft Teams and Skype for Business! The C450HD also comes with 8 programmable keys that will give you the flexibility you want.

  • 8 line, 8 concurrent calls per line
  • 5” color TFT screen (1280 x 720) with multi-lingual support
  • Touch screen user interface enabling up to 8 programmable keys

See AudioCodes 400HD Series Datasheet

Yealink T58A, T56A, and T55A Microsoft Teams Phones

Comparing to the C450HD, Yealink’s T58 and T56 Series IP phones have a bigger touch screen and more SIP lines (16). These devices are easy-to-use smart media phones that provide HD audio, 7’’ touch screen, built-in Bluetooth and wifi support, and more features.

The Yealink T55A is another Teams phone from Yealink. This device is a mid-level IP phone that comes with a slightly smaller touch screen (4.3’’) and only one USB port. No expansion module is supported for this model.  

All Yealink Teams Phones support popular Teams features such as One-Click Join, Visual voicemail, P2P call/Cloud PSTN call, and more.

See Yealink Teams Phones Comparison Chart

Microsoft Teams Certified Conference Phones

Poly Trio 8500 and 8800 Microsoft Phones

Now that’s talk about conference phones. Poly (formerly Polycom) is no stranger to the conference phone industry of course! Poly’s Trio 8500 and 8800 are both compatible with Sky for Business and Microsoft Teams. 

These two devices are designed for a mid-sized conference room with 3-microphone array. The Trio 8800 has a slightly longer pickup range (20 feet) than the Trio 8500 (14 feet) and it supports wireless options. 

Yealink CP960 Teams Phone

Yealink is another big play for Teams conference phones. Check out the CP960 Teams edition, an Android-based conference phone for medium to large room settings. This unit comes with 2 optional external wireless microphones and 20-foot, 360-degree pickup range. The built-in Wi-Fi & Bluetooth support makes connecting with your whole team a breeze.

  • 20-foot and 360-degree microphone pickup range
  • Two additional CP Wireless Expansion Mic CPW90
  • Built-in 3-microphone array

Take a look at our comparison chart above to see these Teams certified IP phones side by side.

More Teams Certified Devices

Before you leave, don’t forget to also check out other Teams certified devices including headsets, video conferencing solution and more:

See All Teams Certified Devices

Who Are the Ideal Users of the Algo IP Paging and Alerting Solutions?

Algo’s IP paging and alerting solutions are designed to be used in a variety of verticals, including education, healthcare, manufacturing, transportation, and more!

During our recent webinar with Algo, Scott talked about how each of these industries can take advantage of Algo’s solutions to secure their facilities and/or communicate effectively . He also addressed some complicated set-ups like multiple networked amplifiers with Poly’s VVX phones, Algo’s 8373 and 8186 speakers (see below):

If you’d like to see some real use cases, download our webinar slides here! In the presentation, Scott showcased a few common applications such as:

  • Scheduled announcements
  • Emergency notification – ring an extension
  • Emergency notification – push a button
  • Emergency notification – 8138 strobe light

Our webinar recording is coming up! We will share out as soon as it’s ready! Meanwhile, check out the Q&A session below to get more information:

Algo IP Paging Webinar Q&A

Q: Can the video be streamed to a VMS or NVR? (Referring to the Algo8306 SIP Multimedia Intercom)

A: No, this has been done before but this is not currently supported.

Q: What product would I use as a ring alert for my Polycom (Poly) phones?

A: If you wanted to put a speaker in a ring group that could require more licensing but we do have a product the Algo 2506 Ring Detector it’s a small cord that has an RJ connection on it and that would connect to the headset jack of the VVX phone. Then there are 2 terminal screws you can wire to any of the Algo 818x speakers or strobes and it will trigger that ring event. By doing so will play an audio or visual alert. You can put multiple units on the network then use multicast to broadcast that event.

Have some questions? Contact one of our VoIP experts today at 1-800-398-8647!

What are the Alternative Options to Toshiba Phone Systems?

toshiba-directionToshiba announced their decision to wind-down their Telecommunication Systems Division (TSD) in March 2017 and now their warranty on the Toshiba phone systems has come to an end. A lot of people are searching for alternative solutions to replace their current phone system. If you don’t have any replacement plans yet, don’t panic! Our VoIP specialists are here to give you some directions.

What are the Alternative Options to Toshiba Phone Systems?

Since Toshiba phone systems are all proprietary, switching out the system will involve replacing the entire phone system. This, understandably can seem like a daunting endeavor but seriously don’t panic! You can also see this as an opportunity to make a change for your business. Our VoIP specialists have come up with a three-step process below to help you find the best replacement option for your business.

Step One: List Out Your Requirements

Examine your business needs and list the requirements that must be met by the new phone system you are switching to.

Step Two: Plan Your Budget

How much capital expenditure do you plan to spend? Do you want to maintain your own PBX or go to the Cloud? Do you want to have custom applications? Do you have an on-site IT staff? All of these are questions that you must answer in order to assure that you are shopping for the best phone system for your business.

Step Three: Choose Your Ideal Type of VoIP System

There are basically two main types of VoIP systems available: Cloud Hosted VoIP and On-Premise VoIP.


Usually, for small to medium-sized businesses with a limited budget, a hosted VoIP system would be ideal since the service provider will provide most of the maintenance, which means you don’t need to have an on-site IT staff. Additionally, only a limited amount of VoIP hardware is required to get your system up and running, therefore, the upfront costs are relatively low.

For larger enterprises that desire customization, an on-premise VoIP system will give you more flexibility and independence. Although this option requires higher upfront costs to purchase the required VoIP equipment, it’s a great long-term investment as you own the equipment and save from the low monthly rates; however, we highly recommend checking out a hosted option as well. You will also benefit from the high scalability, customized applications, and migration support. See a variety of the on-premise solutions here.


If you are still not sure where to start or you are concerned about your specific business situation, VoIP Supply’s CloudSpan MarketPlace is a great place to direct you to the best solution. If you’re interested in moving your system to a safer and more reliable solution, fill out the form below or dial 800-305-1427 to receive a free consultation with up to 3 potential VoIP service solutions from some of the most popular service providers on the market!

Demo Yealink’s New T5 Series VoIP Phones at No Cost!

November 20, 2019 by Ying-Hui Chen

Yealink’s new T5 Series is designed to provide the best possible personalized collaboration experience for businesses of all sizes. Since many of our customers are interested in trying these professional desk phones, we’re now offering FREE demos! Call our VoIP experts at 1-800-398-8647 to apply for your demo at no cost today!

About the Yealink New T5 Series IP Phones

The new T5 series includes the T53, T53W, T54W, T57W, T58A (with or without camera), and VP59. These professional desk phones delivers cutting-edge capabilities and affordable access to advanced features including:

  • Instant Content Sharing 
  • Intercom Integration 
  • Adjustable Display 
  • Distraction-Free HD Communication
  • Built-in Bluetooth & Wi-Fi
  • 4-time-faster chip-set can support corded-cordless technology & acoustic shield
  • See More Features:
Yealink T5 Series Comparison

Download datasheet

Learn more about the New T5 Series here!

Grandstream GDMS Guide: An Overview with Live Demo

November 19, 2019 by Ying-Hui Chen

If you haven’t heard about GDMS, you’re really missing out! Grandstream’s GDMS is a free cloud based solution that provides easy-to-use tools to manage your Grandstream devices. During our webinar with Grandstream last week, Abdel presented some key features of the GDMS and demonstrated how you can take advantage of this new platform! Let’s do a quick recap:

GDMS Key Features & Functionalities:

  • Encrypted provisioning using HTTPs
  • No limitations on the number of devices and SIP accounts
  • Support for all device configuration parameters
  • Serial number authentication of devices to ensure private rights
  • Device configuration with group templates and model templates
  • Device management by sites

In the live demo, Abdel from Grandstream showed us how to add devices, add SIP accounts, set parameters, and more actions in GDMS. You can download our presentation slides to learn more! 

If you are a VoIP Supply registered partner, you can also log in to our partner portal to learn more about GDMS! 

Grandstream GDMS Frequently Asked Questions:

Q: If configuring phones manually through their own web interface, is there a way to then import the configuration into GDMS?

A: Yes, download the configuration and come to GDMS and import. Once imported, you can push the configuration to update. Choose the device and push >schedule config>update.

Q: When will the GDMS support the UCM where it can pull the ext list and config from the PBX?

 A: There is no exact ETA yet. 

Q: When will support for GXW Gateways and HT ATA’s be available?

A: ATA is already supported. GMDS supports HT801, 802, 812, 813, 814, 181. There’s no exact ETA for the gateways. The supported devices are added based on priority. 

Q: Is there a timeframe for the GXP1760W to be added to the GDMS?

A: No, we have to wait for the next release. They might be added in the future. 

Q: Will GDMS Be replacing zero-config within the UCM line?

A: These two are different things. GDMS does local configuration updates. You can have them both at the same time. When you have a conflicting config but different value, the last one will override the previous one. They do the same thing but different portocal. Zero config and GDMS can exist at the same time.

Q: Is GDMS free?

A: Yes it is. Click here to create a FREE account.

Q: For firmware, is there a way to filter by compatibility (for example, only push new firmware to phone which is used on a 3CX system if it’s officially supported?)

A: Yes, when you go to the Firmware page in GDMS, you have two options – official and custom firmware. If you have a firmware  you have been using and you don’t want to upgrade it, you can go to custom firmware tab to upload and then you can select the specific phones you want to upgrade. 

Q: Is there a mobile app for the GDMS?

A: Currently, we do not have an app for GDMS. Grandstream is planning to have an app for GDMS in the foreseeable future.

Q: Is there any port to be opened on the firewall for the GDMS to communicate with the Handsets on site?

A: GDMS uses HTTPS port number 443.

Q: Can PBXs ( all UCM) be configured using the GMDS. The question is more: Do you have a list of officially supported firmwares depending on pbx providers?

A: We currently do not support UCMs on GDMS. This is a roadmap item but likely further in the future.  

A Sneak Peek at Fanvil’s New XS and XU Series IP Phones

November 15, 2019 by Ying-Hui Chen

Since Fanvil released their XU Series IP phones, our team has been receiving a lot of interests and questions! In our recent webinar with Fanvil, we were able to interact with our partners and get their questions answered and we’d like to share them with all of you who may be interested. 

Fanvil’s XS Series vs XU Series 

Fanvil’s XS and XU series both are upgraded from the X Series IP phones including both software and hardware. Comparing to the XS Series, the XU Series comes with more SIP lines and advanced support such as PoE, IPv6, Opus, and more. Learn more about the differences here!

During the webinar, Tommy from Fanvil mentioned a ton of cool features that Fanvil’s XU Series IP phones are equipped with. I will quickly go through some of them here: 

WiFi and Bluetooth 

The XU Series is excellent for network environment with no or poor wiring. Simply plug the Wifi adapter into your XU Series IP phones and enable WiFi, you are ready to communicate wirelessly.

Video Preview 

Fanvil’s XU Series supports IP cameras. You can set the DSS keys with the URL of your IP camera to play videos (switch between different LANs). Fanvil IP Phones can call the RTSP URL of a camera to preview the image of the camera on the screen. See how to set this up in our presentation slides.

SIP Hotspot

Fanvil’s IP phones also support SIP hotspot features. You only need to register one account and have that one account represent all the phones you have at multiple locations. When one IP phone receives a call, all client phones within its Hotspot group will ring and the first pick-up will answer the call.

And that’s not all! Download our presentation slides here to peak at more cool features and details! 

Fanvil XU Series Frequently Asked Questions

Q: Are there any limitations on brand or model IP camera that will preview on the XU Series VoIP Phone?

A: The preview feature will work on all cameras that have an IP address and 264 codec.

Q: Does the X210i have all the features highlighted for the XU Series? 

A: The X210i is a high-end feature phone. It has all the features that XU has and 3 times buttons, with an integrated side-car, BLF, sip hotspot, etc. 

Q: What range can we expect from the built-in Bluetooth in X6U? 

A: Bluetooth range depends on two pieces, the phone and the accessory.  It is intended for close range use so it only comes with the standard range, 33 feet.

Q: Will there be an additional sidecar for the X6U in the future?

A: The X6U, already has 60 available keys. If one needs a sidecar beyond the capability of X6U, I would suggest the X210 model

What VoIP Phones Are Certified for Microsoft Teams

November 14, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. 

Q: What IP phones are certified for Microsoft Teams?

A: The IP phones that are currently certified for Teams include Audiocodes C450HD, Yealink’s T55A, VP59, CP960 and T58 & T56 Series. See more Microsoft Teams compatible phones.


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

More from: Q & A Ying-Hui Chen

The Snom Wireless Conference Phones with 3-Year Warranty (Webinar Recap)

November 11, 2019 by Ying-Hui Chen

Are you thinking about going wireless like many other businesses? VoIP Supply and Snom co-hosted a webinar last week to showcase Snom’s latest wireless conference phones, the C520, the C620, and the C52 expansion speaker. If you couldn’t make it to the webinar, don’t miss out on this webinar recap!

During the webinar, we talked about how the C520 and C620 can be configured to fit different meeting room settings. From a huddle room to a training room with more than 20 participants, Snom has the wireless solution for you. 

Both C520 and C620 support 3 SIP accounts and can work with the C52 expansion speaker; however, C620 is a 100% wireless solution that provides more powerful features such as 150 feet sound pickup range, and 24 hour wireless talk time. See a comparison chart below:

Download the webinar slides here! We will publish our webinar recording in a few days. Stay tuned!

What do you think about Snom’s wireless conference phones? Leave us a comment with your thoughts!

Asterisk 17.0.0 is Now Available!

November 6, 2019 by Ying-Hui Chen

Asterisk, a free and open source framework for building communications applications, recently released Asterisk 17.0.0 during AstriCon 2019

What has been updated in Asterisk 17.0.0?

This version includes several fixes reported by the community. Asterisk 17.0.0 also adds new features and functionality including:

  • AttendedTransfer – queue up attended transfer to the given extension
  • BlindTransfer – redirect all channels currently bridged to the caller channel to the specified destination
  • ConfBridge – Add “average_all”, “highest_all”, and “lowest_all” values for the remb_behavior option
  • Dial – Add RINGTIME and RINGTIME_MS variables
  • RTP/ICE – indicate that you’d like an ice-host-candidate’s local address to be published as well as the mapped address.
  • ReadExten – add “p” option to stop reading extension when you press “#”
  • DUNDi – now supports IPv4/IPv6 dual binding
  • MWI – allows subscriptions to voicemail boxes using “presence” events

Asterisk 17.0.0 is now available for download at

See all updates here!

Have you tried Asterisk 17.0.0? What’s your experience? Share with us!