Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What Features are Included in the 3CX Standard Edition? Today, we have more new real questions and answers from VoIP users just like you.

Can Skype Work on the Grandstream GXV3275 and GXV3240

Q: Will Skype (free), NOT Skype for Business, work on the Grandstream GXV3275 and Grandstream GXV3240?

A: Running Skype on the phone(s) is possible. Access Google Play store and download the application. Then use your sign-in credentials as you would on your PC.

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Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at 866-582-8591.

Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What’s the default password for Plantronics Headsets? Today, we have more new real questions and answers from VoIP users just like you.voi

Is Audiocodes Mediant Gateway Interoperable with SBCs?

M1KB with modulesQ: Is AudioCodes Mediant 1000B M1KB Gateway able to be fixed with FXO, T1, etc modules and also take on SBC sessions to make it a hybrid solution?

A: Yes, it can and is interoperable with SBCs. It is technically not a Session Border Controller. Users can customize the hardware with limitation. See more information about AudioCodes Mediant Gateway here.

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Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us please submit a technical support ticket or contact our VoIP experts today at 866-582-8591.

Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A series, we have discussed: What SIP Phone Could Connect Wirelessly? Today, we have more new real questions and answers from VoIP users just like you.

 

Is There a Report that Outlines Grandstream Call Logs?

A: Is there a User Guide that outlines the various data fields the Grandstream captures on calls in and out? We are looking for good data that we can parse into a reporting package to manipulate/ report on that data.

Q: Basically, it is the API/CDR report, call log. You are able to capture the data and export a csv. file. However, for more advanced features you would need to utilize AGG software shown here:

 

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Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical ticket or contact our VoIP experts today at (866) 582-8591.

Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A series, we have discussed: Grandstream PBX UCM6102 Shows Account is not Registered. What Can I do? Today, we have more new real questions and answers from VoIP users just like you.

How Do I Reboot Grandstream GXP2130?

Q: Is there a way to reboot Grandstream GXP2130 without physically unplugging them? When we have a power outage, some of the phones don’t reconnect properly. The incoming and outgoing calls can no longer work. The phones need to be rebooted for the entire system to work.

A: You would have to reboot the switch then (hard reboot). On the phone display press the right arrow on the navigation pad where on the LCD display you will see the two dots “..” Then there should be an option to “Reboot”.

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at 866-582-8591

Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Connect Multiple Agents to the Same Softphone. Today, we have more new real questions and answers from VoIP users just like you.

 

Polycom VVX410 Outbound Calls Suffer From a High Degree of Post Dial Delay

VVX 410Q: We ordered 5 new VVX 410 Phones. They all have the new MAC structure. We provisioned them for our client to an on-prem asterisk server plus 2 other hosted servers (asterisk and broadsoft). In all cases, the phones are running 4.1.7 FW. Inbound calls work splendidly but outbound calls suffer from a high degree of Post Dial Delay. It connects eventually and the next outbound call works immediately. Then we reboot the phone to test it, the same issue happens again on all platforms. Has anyone seen this issue?

A: I would advise you to update the firmware from 4.1.7 to 5.3.3 since there may be some instability issues with older firmware. If certain phones are doing this then I would ping those IP’s on the network to see if there are latency issues with the phones.

 

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Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: UCM 6102: How Do I Keep all the Call Recordings?. Today, we have more new real questions and answers from VoIP users just like you.

 

How Do I Connect Multiple Agents to the Same Softphone?

Q: We currently use softphones but collectors must share headsets when verifying a payment. Is there a splitter or application you recommend that allows multiple agents to connect to the same softphone? we currently use Plantronics headphones with USB port. Do you have any possible solutions?

A: Unfortunately, there is no such splitter. The problem isn’t that there are none manufactured, it’s with the computer itself. PC’s only allow one audio path and device.
I would suggest purchasing the Jabra LINK 265.

Q: Does the connection work with only certain types of headsets? Will they work with USB? We also have some old Plantronics headsets with regular phone jacks if that works? Please advise. Thanks.

A: It is compatible with other headsets that have QD ends.

 

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Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

how-to-handle-multiple-incoming-calls-on-the-grandstream-gxp2140

We all know that some work days are busier than others, and when it comes to workers who spend most of their day on the phone, having the advantages of VoIP can be the difference between staying calm and collected, and falling into a rage blackout at your desk.

rage animated GIF

When those busy days happen, it usually means that you are receiving multiple calls at once. The more help you can get from your actual phone, the better  you will be at managing the constant stream of calls coming your way.

For this blog, we are going to use the Grandstream GXP2140 as an example to show how to juggle multiple calls so that you can keep your customers happy, and finish your work day with your sanity intact.

gxp2140

When you are on a call, and another call is coming in, the first thing that the GXP2140 will do to let you know is send a Call Waiting Tone that only you will be able to hear in your headset or handset.

Along with this, the next available line on your phone will begin to flash Red. These two notifications will alert you and prompt  you to handle this next incoming call.

After you ask your current caller to be placed on hold, there will be no need to actually hit the hold button. All you have to do is press the corresponding line key. This will automatically place your current call on hold and pick up your incoming call.

If your day is turning out to be incredibly busy, and you keep receiving incoming calls, you can repeat this procedure up to as many available lines as you have on your phone.

If you need to toggle between calls, all you need to do is press the LINE key. This will continue to place your callers on hold as needed. If you are finished with a call, you can simply switch back to another call on hold and that line will take care of itself on its own; becoming available for the next customer who is calling in.

This may take a little bit of practice to become lightning fast, but once you have this down systematically, there will be nothing that can stop your exceptional customer service. Not only will this take your multitasking to new heights, it will also keep your stress level below your boiling point!

laughing animated GIF

Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: VVX410 Phone Lost Registration. What Can I Do?Today, we have more new real questions and answers from VoIP users just like you.

How Do I Unlock Polycom VVX410 Phones?

VVX 410Q: A couple of years ago I bought some Polycom VVX410 phones from VoIP Supply. I need to provision them onto a server that requires them to be unlocked. Can I please have some help doing that?

A: To unlock the phones (access the advanced settings menu) enter “456”. This should be the default password. Or you can also go into the web interface of the phones and disable the phone lock feature. Under the “Settings” tab you will see “Phone Lock”. From there you can customize the lock feature.

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Yealink T48G setting up for use with Skype for Business Account. Today, we have more new real questions and answers from VoIP users just like you.

 

VVX410 Phone Lost Registration. What Can I do?VVX 410

Q: I have a VVX410 phone that was working then all of a sudden lost registration. No changes made in web configuration will take in the actual phone. Initially the phone was on UC software 5.4.0.5841 but upgraded to latest version to see if that would make the difference. Nothing worked and not sure if phone is malfunctioning and needs to be replaced. What can I do?

A: There are a couple ways you can try to fix this by yourself before you request a replacement. First try a factory reset if you haven’t already and re-provision. There might be a corrupt configuration. Then try deleting and re-creating the phone’s configuration. You may also try a manual provision via the phone’s Web GUI.

 

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Is the Spectralink Butterfly compatible with the Polycom Kirk 300 Server?. Today, we have more new real questions and answers from VoIP users just like you.

 

Yealink T48G setting up for use with Skype for Business Account

Q: I am new to VoIP system and have a Yealink T48G phone. How do I get this to work with a Skype for Business account? Please help guide me through the setup for this. I need to set up several phones.Yealink SIP-T48G

A: Do you have a Lync account already set up on the network? You also should be running the latest firmware version for it to interact with Skype.
Q: What is a Lync account and how do I go about setting this up on a network? If I had a Lync account, would the phone automatically connect? Which version of the firmware should I be using?Skype For Business Certified Hardware

A: Your organization must fill out an application form from Yealink and send in the MAC address of the phones. They will in return send you a license key and firmware for your phones.

You may find the following links useful:

 

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Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at 866-582-8591