Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What is the Default Password for the Grandstream UCM6204? Today, we have more new real questions and answers from VoIP users just like you.  

Can I Use UCM6208 as a Backup for UCM6108?ucm6208

Q: I have a UCM6108 and I want a UCM6208 as a backup. Is it easy to clone the configuration from the UCM6108 and transfer it over?

A: Yes, this will work as long as both systems are on the same firmware versions. The backup configurations will restore.

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Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Here at VoIP Supply, we know how important our customers are to the success of our business. That is why we ensure the best possible customer experience that we can deliver.

One of the things that can be a bit difficult to understand is the Return Merchandise Authorization (RMA) process, in fact, it is one of the things we get asked the most when it comes to returns.

Since there are so many of you inquiring about the RMA process, and because it’s important, we decided to put this video together for you! Just follow these quick and easy steps and you will be on your way to creating an RMA in no time!

Note: A return merchandise authorization (RMA) is a part of the process of returning a product in order to receive a refund, replacement, or repair during the product’s warranty period. – from Google.

For more frequently asked questions click here! 

Do you have questions about VoIP?

Our tech support team VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A series, we have discussed: Patton 4114 FXS extension: Where do I set up a PIN paging code? Today, we have more new real questions and answers from VoIP users just like you.

 

 What is the Default Password for the Grandstream UCM6204?grandstreamucm

Q: This is the first time I have a log-in issue with UCM6204. I used username and password as “admin” but can’t log in. I even tried factory default button but the same issue. What is the default password for the UCM6204?

A: The newer Grandstream UCM versions now have the admin password as a sticker on the bottom of the device. This should work.

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at 866-582-8591.

Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A series, we have discussed: When I try to edit in the web interface it claims local file has higher priority…  Today, we have more new real questions and answers from VoIP users just like you.

 

The Polycom VVX300: Where did the ghost calls come from?

Q: We are using Polycom’s VVX300 phones. We have gotten lots of ghost calls and I wonder where those calls came from?

A: The ghost calling is usually created by uPnP or SIP ALG that might be enabled on the router. Be sure to have a password listed on the PBX for your extension.

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A series, we have discussed: Can Skype Work on the Grandstream GXV3275 and GXV3240? Today, we have more new real questions and answers from VoIP users just like you. Let’s take a look!

Grandstream DP750 Ringing Stopped Working. What Can I Do?

Q: I have a handful of Grandstream DP750 with headsets at different customer sites and they all experience similar inbound call issues. The most common is that the phones will work fine inbound and outbound after a reboot but within a few minutes inbound ringing stops working but outbound calls work fine. Please advise.

A: Try factory reset the phone after the firmware upgrade and re-register the handset to the base station. It should solve your issues. Here is the DP750/DP720 Firmware Release Note for your reference: http://firmware.grandstream.com/Release_Note_DP750_DP720_1.0.2.16.pdf

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us please submit a technical support ticket or contact our VoIP experts today at 866-582-8591.

Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What Features are Included in the 3CX Standard Edition? Today, we have more new real questions and answers from VoIP users just like you.

Can Skype Work on the Grandstream GXV3275 and GXV3240

Q: Will Skype (free), NOT Skype for Business, work on the Grandstream GXV3275 and Grandstream GXV3240?

A: Running Skype on the phone(s) is possible. Access Google Play store and download the application. Then use your sign-in credentials as you would on your PC.

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at 866-582-8591.

Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What’s the default password for Plantronics Headsets? Today, we have more new real questions and answers from VoIP users just like you.voi

Is Audiocodes Mediant Gateway Interoperable with SBCs?

M1KB with modulesQ: Is AudioCodes Mediant 1000B M1KB Gateway able to be fixed with FXO, T1, etc modules and also take on SBC sessions to make it a hybrid solution?

A: Yes, it can and is interoperable with SBCs. It is technically not a Session Border Controller. Users can customize the hardware with limitation. See more information about AudioCodes Mediant Gateway here.

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us please submit a technical support ticket or contact our VoIP experts today at 866-582-8591.

Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A series, we have discussed: What SIP Phone Could Connect Wirelessly? Today, we have more new real questions and answers from VoIP users just like you.

 

Is There a Report that Outlines Grandstream Call Logs?

A: Is there a User Guide that outlines the various data fields the Grandstream captures on calls in and out? We are looking for good data that we can parse into a reporting package to manipulate/ report on that data.

Q: Basically, it is the API/CDR report, call log. You are able to capture the data and export a csv. file. However, for more advanced features you would need to utilize AGG software shown here:

 

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical ticket or contact our VoIP experts today at (866) 582-8591.

Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A series, we have discussed: Grandstream PBX UCM6102 Shows Account is not Registered. What Can I do? Today, we have more new real questions and answers from VoIP users just like you.

How Do I Reboot Grandstream GXP2130?

Q: Is there a way to reboot Grandstream GXP2130 without physically unplugging them? When we have a power outage, some of the phones don’t reconnect properly. The incoming and outgoing calls can no longer work. The phones need to be rebooted for the entire system to work.

A: You would have to reboot the switch then (hard reboot). On the phone display press the right arrow on the navigation pad where on the LCD display you will see the two dots “..” Then there should be an option to “Reboot”.

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at 866-582-8591

Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Connect Multiple Agents to the Same Softphone. Today, we have more new real questions and answers from VoIP users just like you.

 

Polycom VVX410 Outbound Calls Suffer From a High Degree of Post Dial Delay

VVX 410Q: We ordered 5 new VVX 410 Phones. They all have the new MAC structure. We provisioned them for our client to an on-prem asterisk server plus 2 other hosted servers (asterisk and broadsoft). In all cases, the phones are running 4.1.7 FW. Inbound calls work splendidly but outbound calls suffer from a high degree of Post Dial Delay. It connects eventually and the next outbound call works immediately. Then we reboot the phone to test it, the same issue happens again on all platforms. Has anyone seen this issue?

A: I would advise you to update the firmware from 4.1.7 to 5.3.3 since there may be some instability issues with older firmware. If certain phones are doing this then I would ping those IP’s on the network to see if there are latency issues with the phones.

 

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.