Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What is the Default Password for the Grandstream UCM6204? Today, we have more new real questions and answers from VoIP users just like you.  

Can I Use UCM6208 as a Backup for UCM6108?ucm6208

Q: I have a UCM6108 and I want a UCM6208 as a backup. Is it easy to clone the configuration from the UCM6108 and transfer it over?

A: Yes, this will work as long as both systems are on the same firmware versions. The backup configurations will restore.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

how-to-speed-dial-from-a-line-key-on-the-gxp1610

The world is full of millions and millions of jobs. A lot of those jobs are very different from one another but it’s also fair to say that a lot of those jobs are similar or at least look similar.

There can be tons of jobs that involve a desk, a computer, and a phone, but that doesn’t mean the people sitting at those desks are all doing the same work. Sometimes we need different programs on our computers, and sometimes, we even need our phones to do different things.

By now I’m sure you are all aware of what desk phone can do these days with the power of VoIP, so I won’t get into the fancy-pants features that some people need, or want, to help assist them with their day to day activities.

What I want to focus on for this blog is something basic that can help tons of people at their job, no matter what their daily tasks involved. That basic thing is programming a line key for speed dial!

Everyone has that one number they call over and over and over again, so adding that number so you can dial it with the push of a button has got to make life a lot easier for a lot of people.

 

How to Speed Dial From a Line Key on the Grandstream GXP1610

For an example, we will use the Grandstream GXP1610. The steps are quick and easy, and if you can’t access the Web GUI on your own, then simply contact your Systems Administrator or your IT department!

  1. Go to the GXP1610’s Web GUIcenter_1-png-pagespeed-ce-cjuh_q1jz
  2. Go to Settings > Programmable Keys
  3. Configure the Line Key’s Key Mode as Speed Dial
  4. Select the account to dial from and enter the Name and User ID (phone number to be dialed out) for the Line Key
  5. Click on “Update” at the bottom of the Web GUI page
  6. Off hook the phone, or directly press the Speed Dial key to dial out

After completing step 6, you should be on the phone with the number you dial the most faster than ever before! While we used the Grandstream GXP1610 for this blog, you are able to program speed dial to most phones with line keys!

Do you have a Grandstream GXP1610 on your desk? If not, what do you have? Do you use speed dial? We want to know!

Read More How-to Posts!

Grandstream’s IPVideoTalk is a hosted service through Grandstream’s GVC3200 or GVC3202 Video Conferencing System. Already known for its easy and flexible video conferencing platform, IPVideoTalk has now gone one step forward to add more advanced new features. Let’s find out what they are!

Cloud Recording

The cloud recording is available to the host in the web meeting interface. Simple click “Record this Meeting”, your meeting will be recorded and stored directly in your IPVideoTalk user interface. Then, you are able to store, download and delete recordings from the user portal. Recording your meetings has never been easier!

cloud-recording

YouTube and Facebook Live Integration

Another exciting new feature is the social media live integration. This is also available to the host right from the web meeting interface. As for now, IPVideoTalk only integrates with YouTube and Facebook accounts. Select either platform and log in to the designated social media account to complete the streaming access. Be aware that there’s about a five-second delay in the live meeting streaming. This feature will make your meeting more interactive and effective! Be sure to monitor the platform while the webinar is going on for comments and questions that might come in on the social platforms.

social-live-integration

More New Features

That’s not all! There are more new features you can benefit from. Find out more details here!

  • Customizable meeting registration pages
  • Enhanced customization of meeting emails
  • Q&A support
  • Dual video presentation stream (WebRTC browsers)
  • Pause screen sharing

Questions about Grandstream’s IPVideoTalk? Call one of our experienced VoIP consultants at 1-800-398-8647 today.

Visit Grandstream PageYesterday, Grandstream announced that their new IP Video Door System, the GDS3710, has passed the ONVIF certification testing. This certification ensures interoperability between the GDS3710 and third party ONVIF-certified recording products, such as Network Video Recorders (NVRs).

gds3710ONVIF (Open Network Video Interface Forum) is an open industry forum that provides and promotes standardized interfaces for effective interoperability of IP-based physical security products. For more information, visit www.onvif.org.

The ONVIF certification allows channel partners, installers, resellers and end users to integrate the GDS3710 with existing ONVIF-compliant video management software, NVRs and Network Attached Storage (NAS) devices.

We are excited to hear this great news and are looking forward to seeing more partners and customers benefit from the GDS3710!

Are you looking for a headset to pair to your Grandstream phone but you are not sure which headsets are compatible? Grandstream phones have tons of comparability options with any headset manufacturers, one being Sennheiser. We understand how tedious it can be to look into each product one by one and filter out the ones that are compatible with your Grandstream IP phones. Let’s sort things out together!

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Sennheiser provides multiple corded and wireless headset options to pair to your Grandstream IP phones. The popular choices below are all compatible with Granstream’s GXP1600 Series (small to medium business phones), GXP1700 Series (enterprise phones ) and GXV Series (video phones):

Sennheiser’s Corded Headsets:

headset1You will need the CSTD 01 quick disconnect cord to use Sennheiser’s corded headsets with your Grandstream IP phones. The quick disconnect cord allows users to easily disconnect the headset from the cable.

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If you are looking for a solution without tangled cables on your shoulder, be sure to check out the options here that also work for Grandstream’s GXP Series and GXV Series. Simply connect the device with your IP phone via CEHS-AV 04 cord, and you are ready to talk!

Sennheiser’s Wireless Headsets:

If you are using GXV3240 or GXV3275 video IP phones, you can also connect with MB Pro Series and PRESENCE Series via Bluetooth.

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Want to find out more Grandstream compatible headsets? Download our VoIP headset and phone compatibility guide to learn more compatible options!

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deployment

Grandstream GDS3710: What is it?

The GDS3710 is a new hemispheric HD IP Video Door System that can be used to monitor an area from wall to wall without any blind spots. This high-definition IP surveillance camera provides 180-degree coverage for maximum security. It has 1080p FHD video resolutions for clear video in all lighting conditions.

The GDS3710 is also an IP Intercom that serves as an access control unit. It has a built-in digital microphone that can pick up noise up to 1.5 meters away. It also has a built-in HD loudspeaker with a range of 3 meters. The GDS3710 features full duplex audio with advanced Active Echo cancellation (AEC) and Background Noise Suppression so that you can hear only what is important.

Different Access Options:

Independent Access:                                 Controlled Access:
RFID cards or fobs                                           Ring doorbell
Custom numeric codes                                    Dial an extension
Guest codes (with time settings)                     Motion detection
Dual authentication (RFID & code combination)

The GDS3710 supports alarm-in and alarm-out technology with (2) alarm inputs for door sensors or other like devices and (2) alarm outputs for electric locks, light switches or like devices.

Where can the GDS3710 be used?

Home Security

The GDS3710 is ideal for home security and access control. Users can monitor the perimeter as well as use the GDS3710 as a way to let visitors in and out of the property. You can set the GDS3710 to only sound when someone rings the doorbell, or you can also set it to detect motion and trigger an alarm.

residential

Small and Medium Businesses

The GDS3710 is a great tool for small to medium sized offices, apartment units or dorms where there is a need to control who enters a building. The GDS3710 can be programmed to require a custom numeric code, a RFID card or fob in order to gain access to a building or area.

smbs

Multiple locations

In a multiple location scenario integration with Grandstream’s IP PBX’s and Video Recorders would be essential for seamless integration. A PoE Switch will also be necessary. The GDS could be used to control more than entry into a building. It could be used to control lighting and trigger alarms for specified scenarios.

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Facility Complex

Similar to a SMB deployment, the GDS3710 can be used to serve as an access control unit in an office, school or housing complex. When used with a Grandstream video phone, for example, a receptionist would be able to see who is standing at the door of the office right on her desk phone. The receptionist would be able to talk to the visitor and open the door directly through the deskphone.

housing-complex-office-and-school

GDS3710 and Grandstream Phones

The GDS3710 can be used with  Grandstream’s GXP2100 Series allowing users to open and close doors, store snapshots, watch live video feeds as well as use the intercom functionality through the phone’s interface. The GDS3710 can also be used with Grandstream’s GXV3275 and GXV3240 for full integration including motion detection configuration to store video feeds.

When used with Grandstream’s GXP1600 Series and GXP1700 Series users will only enjoy the Intercom feature, voice only.

GDS3710 and Grandstream Video Recorders

You can record to the Grandstream GVR3552 and the GVR3550 and also directly store live video feed.

How is the GDS3710 Managed?

You can manage your GDS3710 through the GDSManager, a free management software. Through the manager you can manage the RFID cards, view reports for door entrance as well as manage attendance.

gds-manager

The GDSManager is available to download on Grandstream.com. Go to the “Resources” page and then find the GDS3710.

GDSManager Manual

GDS3710 General Deployment Reference Sheet
Learn more about GDS3710

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Are you using or selling Grandstream’s GWN WiFi products? If yes, you may be excited to hear this!

Grandstream is looking for ideal candidates with extensive experience in the WiFi Networking industry to test their new outdoor long-range WiFi Access Point (AP). This new WiFi AP will be a new addition to their existing line of wireless networking products: the GWN series. Check out some features you can expect:

  • Wave 2 802.11ac WiFi AP with 2×2:2 MU-MIMO and beam forming technology
  • Dual-band wireless throughput of up to 1.27Gbps with coverage range of up to 275 meters
  • Dual Gigabit network ports with PoE (802.3af) and Kensington security lock
  • Supports up to 16 SSID per radio and 450+ concurrent clients per AP
  • Waterproof and extreme temperature resistant for outdoor deployments (operates from -30℃ to 60℃)
  • Embedded provisioning controller to manage up to 30 GWN76xx WiFi APs without separate controller hardware/software

The deadline to apply is May 31st, 2017! Apply today here.

You can also apply at Grandstream’s Beta Club to be a member of the Grandstream Beta Club for the opportunity to become an exclusive beta tester for their future products.

grandstream-logoThe VoIP Supply team gets a lot of questions from VoIP users over time. Lately, we have received some about Grandstream Affinity. What is Granstream Affinity? How can Grandstream customers benefit from it? Let’s find out together.

 

What is Grandstream Affinity?

Grandstream Affinity is a free application that links your computer and the GXP endpoint in one Computer Telephony Integration (CTI) solution. This is publicly available for anyone to use and download.

grandstream-affinityIt is utilized to connect between a computer and phone and increase call efficiency and overall work productivity. Users gain access to smooth call management with the Grandstream GXP2100 and GXP1700 series phones via desktop running Grandstream Affinity.

Grandstream Affinity features powerful call management (e.g. call control, such as call hold, do not disturb, call forward, conferencing) and easy contact synchronization. It is also capable of communicating with any of Grandstream’s UCM series of IP PBX, for fast discovery and configuration.

 

How to Set Up Grandstream Affinity

After downloading the application through the “Resources” section of any GXP phone’s product page on Grandstream.com, you can choose Simple, Advanced or Discovery setup mode. Each provide convenient configuration possibilities to any deployment.

Simple mode gives you a fast integration between your computer and desktop phone; Advanced mode enables you to discover Grandstream Affinity capable phones within the same network. Discovery mode allows you to pair GXP phones with CTI functionality that broadcasts their IP addresses using mDNS.

For more information about Grandstream Affinity, download the Grandstream Affinity brochure and the User Guide here! Or call our VoIP Specialists at 1-800-398-8647.

May 11, 2017 – Grandstream Networks, Inc. announced that their IPVideoTalk has been awarded a 2017 WebRTC Product of the Year winner by TMC, a global, integrated media company.

IPVideoTalk is Grandstream’s subscription-based video conferencing and web service designed to improve collaboration. Users can easily link GVC’s to hold meetings from various locations that can also be joined through the web with any WebRTC-enabled browser (Firefox, Chrome) from anywhere in the world.

ipvideota

IPVideoTalk has a user-friendly interface where users have access to many great features such as meeting scheduler, manage contact/ devices, set-up customizable, automatic thank you emails and reporting of the results of a meeting/ webinar. Through the interface, administrators can easily send out invites to corresponding parties by entering their email addresses.

“It gives me great pleasure to honor Grandstream as a 2017 recipient of the WebRTC Product of the Year Award for their innovative product, IPVideoTalk,” said Rich Tehrani, CEO, TMC. “Our judges were very impressed with the ingenuity and excellence displayed by Grandstream in their groundbreaking work on IPVideoTalk.”

Congratulations Grandstream! We are excited to see more customers benefit from this outstanding conferencing solution!

gwn7610-how-to

This day and age, it is hard to imagine a business that runs successfully without the Internet. It’s the lifeblood of any sustainable organization, and lately, it goes far beyond having a website and being able to send emails.

Most businesses need the Internet to function. If you are running an e-commerce business then having, or not having the Internet is life or death. If you are running a brick and mortar business, then chances are you use VoIP for your telecommunication needs.

These examples of how having the Internet for your business are extremely important, but the Internet dependability still goes even further! While the possibilities of what the Internet can do for your business are endless, this blog will stop at WiFi.

WiFi is so important these days. It enables most devices to access the Internet wirelessly! But sometimes WiFi signals can weaken if you are too far out of range. This is a big problem for multi-floor businesses and businesses that have large warehouses.

We all use WiFi to deliver the Internet to our cell phones and even our laptops, but more and more, we are seeing businesses using WiFi phones! For these businesses, it is imperative that there is a strong WiFi signal throughout the whole building.

That is where the Grandstream GWN7610 WiFi Access Point comes in! This handy device can be installed to extend WiFi coverage to where you need it most, like your huge warehouse! If your warehouse employees are using WiFi phones to communicate to get the job done, then you may want to invest the GWN7610 to ensure great WiFi coverage.

gwn7610

This blog is not going to get into how to set up your GWN7610 or tell you how to configure it the way you want it. This is a Basic how-to blog, so today I am going to tell you how to physically mount your GWN7610, and guess what? It’s simple! Just follow these easy steps!

 

How to Mount the Grandstream GWN7610 WiFi Access Point

  1. Position the mounting bracket at the desired location on the all with the arrow pointing up.
  2. Use a pencil to mark the four mounting holes (screw holes DIA 5.5 mm)
  3. Insert screw anchors into the 5.5 mm holes.
  4. Attach the mounting bracket to the wall by inserting the screws into the anchors.
  5. Align the arrow on the GWN7610 with the arrow on the locking tab of the mounting bracket and ensure that your GWN is firmly seated on the mounting bracket.
  6. Turn the GWN clockwise until it locks into place and fits the locking tab.

And that’s it! Once you have this bad boy mounted, it will be up to your fantastic IT department to get it up and running! This process is also a very user-friendly and Grandstream has done a great job mapping it out in their user manual for you to understand.

Soon after your GWN7610 is working, you should notice a big difference in WiFi signal strength. Especially for the hard working people in the warehouse, or even the office workers that are stuck on the top floor of your building!

Do you use access points to extend your WiFi range? Do you use the GWN7610? If not, what are you using? We want to know!

**For those who find it easy to visually follow installation instructions, here’s a diagram!

diagram