When it comes to work, we are all busy. A lot of times we are locked down to our desks for hours working on large projects. Other times we are on exhaustingly long phone calls that we think may never end!

No matter what the cause may be, it is always a good idea to get up every once in a while to stretch or even just to break up the monotony of the day. What allows you to do this? Wireless headsets!

Being able to get up from your desk while on a call can be extremely convenient. Even if it is just to run to the printer, or even walk circles around your desk. There is something liberating about not being tied down …

Every workspace is different.  Some of us that work in call centers can be in a close-quarters environment where you are working alongside several coworkers, and others may have their own office in order to maintain focus on large projects.

No matter where you find yourself working, if you have a desk, chances are you have a phone to go with it.  Depending on where your desk is, you may find yourself in a situation where your phone could be a bother to the people around you.

Obviously, if you have an office to yourself, you can easily close your door and make calls on speakerphone and not disturb anyone, but if you share an area divided by cubicles, then you run the risk of

These days it seems that conference phones are becoming more and more flashy. Some of the newer conference phones that I’ve seen remind me of spaceships, or at least something that you would expect to see on the Star Trek Enterprise.

Even with all the bells and whistles these new conference phones have, it can be easy to sometimes overlook the basic things that a phone can do.

Let’s take the Polycom RealPresence Trio 8800 for example:

RealPresence Trio 880

This conference phone is really awesome, and with a price point of just under $1,200 – it should be. This thing has everything from video calls, recording audio calls and content sharing to being able to connect to Bluetooth devices like laptops and tablets. All of these features, …

Workdays can get pretty overwhelming at times, so if there is any help we can get to ease some of the stress that comes with a 40 plus hour work week, we’ll take it!

Help can come from anywhere around the office, whether it’s from a coworker, a certain computer program, or even something as simple as a stack of sticky notes. But, what if I told you that you may have some shortcuts laying around your desk that you are overlooking?

In fact, there may be one shortcut inside your phone that can speed up the dialing process. It may seem small, but if your job requires you to make numerous outcalls, then you might want to want to take advantage.

grandstream-gxp1760The phone feature …

Wifi phones are becoming more popular in the workplace. This is especially true in warehouse and hospital settings.

If you work in a hospital, having a WiFi phone allows you to carry your phone on you at all times. This is a very important feature because it can eliminate the need to be paged, and having to continually check a desk phone for messages and missed calls, which can become daunting.

If you are in a large warehouse setting, then you know how frustrating it can be when you are across the room from a ringing desk phone. WiFi phones help solve this problem by allowing you to answer a call from anywhere, which can boost productivity instantly!

One of the more popular WiFi phones …

If you are looking for an upgrade to your average desk phone at work, then look no further than the Grandstream GXV3275. This phone is basically an android tablet with a handset, and it’s awesome.

gxv3275One of the more popular features on this phone is the ability to use Widgets. Apply these widgets to your home screen and transform your phone into so much more. Having a stand alone calendar, displaying the weather, or even a newsfeed right on your desk phone will make you the talk of the office, for sure.

And while the 7-inch capacitive touch screen is plenty big for a desk phone, you will eventually run out of room to feed your Widget addition, but don’t fret! There is a …

Acronyms are everywhere these days. Especially on social media with acronyms like BRB (be right back), LOL (laugh out loud), and DM (direct message). Acronyms can even pop up in the business world with clever terms like MTD (month to date), ETA (estimated time of arrival) and OOO (out of office).

When it comes to the VoIP world, you will see acronyms like DID (direct inward dialing), FXO (foreign exchange office), FXS (foreign exchange station) and more telecommunications terms.

But, knowing what VoIP terms stand for and knowing how they can help businesses and residential customers can be two different things! Luckily, we speak VoIP! In our new series, VoIPisms we are going to be demystifying common VoIP acronyms and terms from A to Z! …

We all know that some work days are busier than others, and when it comes to workers who spend most of their day on the phone, having the advantages of VoIP can be the difference between staying calm and collected, and falling into a rage blackout at your desk.

rage animated GIF

When those busy days happen, it usually means that you are receiving multiple calls at once. The more help you can get from your actual phone, the better  you will be at managing the constant stream of calls coming your way.

For this blog, we are going to use the Grandstream GXP2140 as an example to show how to juggle multiple calls so that you can keep your customers happy, and finish your work day with …

Not everyone is the same. We all prefer different things, and have different ways of doing things, especially when it comes to work!

If you find yourself on the phone most of the day at work, then you probably have a preference of how you like to hear the person on the other line. Some people like to use the handset, if you are in a private office then maybe you prefer the speakerphone, but most of us enjoy using a headset.

cisco-spa504gIf your office phone is a Cisco SPA504G, then you could be in luck! Did you know that this phone allows you to pick where the audio is sent to just by answering a call?

It is actually very simple to do. …

If you are one of many people that work in a call center environment, then you understand the importance and convenience of having a headset to use everyday. Mobility, posture, and freeing up both hands for typing are just a few examples of why having a headset can make life easier while working.

And while we can all relate to the ease of using a headset, it is important to keep in mind how you are being received on the other end of the phone. In some cases, the person on the other line can have a hard time hearing you. What is the reason for that? Your headset might not be resting correctly on your head!

For this blog, we will use the Plantronics