In the Patton Security webinar, we explained the three key functionalities of an eSBC: Fraud Prevention, Survivability, and Quality of Service.

Some great questions came up at the Patton Security webinar today and we’d love to share the answers with all of you who may have the same questions! If you missed the webinar, don’t forget to check out the presentation slides here!

Should the eSBC be used with a firewall or replace the firewall?

Answer: The best practice is to put the eSBC on the edge of the network (in front of the firewall) so that it gets the first look at the voice traffic coming into the network.  This is where the back-to-back-user-agent and other VoIP security features can be most effective at detecting suspicious SIP messages, preventing DOS/DDOS attacks, and doing deep packet inspection.  So yes, the eSBC can be used with a Firewall, just don’t put it behind the firewall. I prefer to replace my existing firewall with the Patton eSBC since the eSBC has a built-in stateful firewall.


I already have a firewall, why do I need an eSBC?

Answer: Unfortunately, your firewall might not be as strong and reliable as you thought. For example, your firewall won’t protect you from potential hackers who commit toll fraud by hijacking a phone service and placing unauthorized long-distance calls. But an eSBC can!


Does the eSBC support transcoding.  For example, can it go between G.711 and G.722HD codecs?

Answer: Yes Patton eSBCs support transcoding as well as the G.722HD codec.  In order to do transcoding just be sure to choose a model that has transcoding listed as a feature.

There are several product families in the eSBC product line; SN5200, SN5300, SN5400, and SN5500.  Both the SN5400 and SN5500 product families support transcoding


What is the difference in the models as price increases?

Answer: The price of Patton’s eSBCs scale with the size of the deployment and the types of additional interfaces that may be required.  For example, you can get a pure eSBC with 4 simultaneous calls enabled for MSRP around $500. You can then add additional simultaneous calls for MRSP of $11.00 each.  

In another scenario you may have a need for FXS/FXO or PRI; those ports are available on some models, but are sold at a premium due to the additional hardware resources.  The hybrid eSBCs with that added TDM ports are all reasonably priced and eliminate the need for additional gateways in your network. Everything can be handled in one unit, with the same security policies.

Patton offers a wide variety of eSBC options to fit your business needs. The price point starts at as low as $500. Be sure to visit their product page or read more about how to choose a right eSBC! If you have more questions, call one of our VoIP experts at 1-800-398-8647 today!

Feb 21, 2018 – Patton Electronics, a cloud and IoT enabling solution manufacturer, announced that their CopperLink 1101 Power over Ethernet Extender has earned the 2017 Product of the Year Award from Communications Solutions magazine.

The PoE Extender is designed to allow users to reuse circuits previously meant for traditional non-IP applications such as alarms and analog phones, and instantaneously install PoE compliant devices like IP Phones with no added overhead costs. Click links below to learn more:

We are honored to accept this award,” said Johnnie Grant III, Product Line Manager, Patton. “The distance limitations of Ethernet and the challenges of delivering electrical power often make it too expensive or technically impossible for system designers to position endpoint devices where they are needed. Patton technology changes all that.”

“The CL1101 PoE Extender has been a great addition to our catalog and a fantastic help to our customers who are looking for Ethernet solutions that don’t involve construction. The ease of use and Patton quality make it a hit!” – Erin Feeney, Product Marketing Specialist at VoIP Supply

Congratulations to Patton on this amazing award for their innovative product! We look forward to seeing more customers benefit from Patton products.

Already known as a leader and expert in integrated network access, transmission, IP and Frame Relay technologies, Patton recently announced their new release of the SmartNode 4141 Series FXS VoIP Gateway.

sn-4141The SN4141 Gateway supports up to eight phone or fax calls and is designed for all-IP applications where either old, non-replaceable telephones have to be integrated into a UCC environment. It delivers the legacy phone interfaces, service transparency, and flexible integration required for All-IP networks. Check out some highlighted features below:

  • 8 FXS Analog Interfaces: 2, 4 or 8 FXS interfaces, supporting simultaneous voice or fax calls.
  • Advanced Local Call Switching: Virtual interfaces and routing tables provide industry leading flexibility in call handling programming.
  • Network Monitoring: Embedded PacketSmart Agent for network monitoring and assessment 24×7.
  • Easy Management & Provisioning: WebWizard, HTTPS zero-touch provisioning, SNMP, command line interface. Automated mass provisioning with dual Software image for efficient large-scale deployments.
  • Proprietary OS: Utilizes proprietary Trinity™ software for enhanced security.
  • Full VoIP protocol support: SIPv2, SIPv2 over TLS, T.38, G.722 HD voice, RTP security with SRTP, fax and modem bypass, DTMF relay.0
  • Ease of Use: Patton’s WebWizard is a time-saving tool for a fast and reliable installation.
  • Outstanding Interoperability: Interoperable for voice and T.38 fax with leading SIP service providers, Softswitch vendors, and major IP PBX manufacturers


VoIP Supply is now accepting pre-orders. Check out more details about Patton’s 4141 Series FXS VoIP Gateway here!


No time to learn about Patton? That’s not an excuse anymore! Now you can get Patton training and certification anywhere, anytime at your own pace!patton-logo

Patton is now launching the new Patton Academy for their Partners to learn about Patton products and services and get hands-on practices online! Any Patton Partner can learn how to install, configure, and operate Patton SmartNode, Copperlink and other products based on the Trinity OS.

Get started and earn your Patton Certified Voice Professional (PCVP) and Patton Certified Voice Expert (PCVE) credential today! Enroll in course number one and order your training kit for the hands-on exercises here:

Unless you have been living under a rock, I’m sure you have heard by now that Toshiba is exiting the VoIP business. If you or your business are currently Toshiba customers then you probably were about to fall into a deep despair, that is until Mitel swooped in and saved the day!

Mitel recently confirmed that they have signed a MoU with Toshiba to transfer certain assets and support obligations to Mitel. This Memorandum of Understanding means that Mitel will be honoring Toshiba contracts and warranties, along with honoring past Toshiba quotes and maintaining what is left of Toshiba’s inventory. Doing this will ensure a clear and easy path for customers who will be transitioning over to Mitel.


But if you are someone who is looking at this as a reason to try something new, there are other options out there. One popular choice that can replace your Toshiba system is Digium Switchvox.

Digium Switchvox is easy-to-use, feature-rich, and cost-effective. If that is not enough for you to consider, we are offering special discounts off the US MSRP for selected Switchvox appliances or Switchvox software downloads when sold to replace a Toshiba system. This promotion also applies if you are looking to replace your Avaya system as well!

In other news, Patton Electronics has released a brand new ATA called the SmartNode 101. This is a feature-rich analog telephone adapter that enables you to connect standard telephones and make VoIP calls using your broadband connection.


These are easy to install and simple to use. The SN 101 is equipped with one FXS RJ-11 phone interface, and as for the size? These things are SMALL! You can really put this thing anywhere!

If you are just starting to look into VoIP, or looking to give VoIP a try without getting rid of your old telephone lines, then the SN101 is worth a look.

Lastly, we have one huge promotion that we have been running here at VoIP Supply that is coming to a close. Get one month of FREE VoIP service when you sign up through the CloudSpan MarketPlace!


This is a great deal if you are in the market for VoIP service, but you can also use this to your advantage if you are a VoIP Service reseller! That’s right! You can use this promotion to offer your customers one month of free VoIP service as well! This promotion is ending June 30th, so make sure you take advantage while you still can!

And that is your VoIP News Update for June! If you haven’t caught it yet, check out our video as well! And don’t forget to subscribe to the VoIP Supply’s YouTube channel for all the latest in VoIP!

Are you on board and benefiting from VoIP? Greate! But do you have protections for your VoIP network? You may have heard that, like other Internet-based systems, VoIP networks are also vulnerable to IP-based attacks such as denial-of-service (DoS) attacks and identity/information theft. Luckily, with a proper security measure, you will be able to effectively block out the unwanted intruders!

Patton’s SmartNode SIP Session Border Controllers enable Unified Communications for SIP-to-SIP environments and contain built-in security features and Stateful Firewall. They secure the LAN networks from fraud strikes on the Internet. Even better, Patton products come with free post-sales technical support and a 1-year warranty. All products are made in USA. Let’s check out their four most popular SN selections!


The SN5200

The SN5200 Enterprise Session Border Router is designed to ensure security and a high level of efficiency in the VoIP network. Connecting the Enterprise’s LAN to an Internet Telephony Service Provider (ITSP), the SN5200 creates a single conduit for multimedia components including voice, video, and data. This solution also includes SIP-aware NAT and access control list ACLs for maintaining secure communications when SIP traffic crosses the Enterprise edge. See more features:

  • 1 10/100BaseT WAN port, 4 10/100 LAN Ethernet Portssn5200
  • Complete IP Access Router
  • Quality of Service Voice priority
  • DownStreamQoS
  • Traffic management, shaping and policing
  • Web/HTTP, CLI with local console and remote Telnet access
  • Secure auto-provisioning for both firmware and unit/subscriber configuration
  • Built-in diagnostic tools (trace, debug, call generator)

The SN5300

Consider the SN5300 if you are searching for a powerful solution to create a reliable VoIP and data network. This solution is a CPE-based Enterprise Session Border Router with four SIP sessions and it can be upgraded to 256 SIP sessions when needed. The SN5300 is designed to give users greater network flexibility and assist in easier deploying, troubleshooting, logging, and security. Check out more features:

  • IP Routing —Policy Based Routing, Protocol Based Routing, Packet Length Routing, Packet Filteringsn5300
  • QoS and Security—Deliver secure, toll-quality voice communications routing
  • SIP Registrar – License is included in ALL ESBR products.
  • NO Transcoding
  • Ethernet— Intelligent 4 port Fast Ethernet BaseT 10/100 (routable and switchable)
  • WAN Access—Support for G.SHDSL EFM/ATM 4-wire and 8-wire interfaces
  • Trinity OS—Patton’s Linux based multi-service OS with call control and signaling features

The SN5540/5541

If you are looking for an all-in-one solution for your VoIP system, you won’t want to miss the SmartNode 5541 Series! This solution acts as a VoIP gateway, eSBC, access router and QoS CPE all in one device. It supports up to 8 simultaneous calls for a new standard in toll-bypass, remote/branch office connectivity, and enhanced All-IP carrier services. The SN5541 also undertakes network assessment and monitoring at the customer premise to prevent, reduce and resolve network issues. A truly cost-effective solution! Find more highlighted features:

  • Embedded Packet Smart Agent for network monitoring and assessment 24×7sn5540
  • Secure zero-touch provisioning (HTTPS) for ease of use
  • WebWizard, HTTPS zero touch provisioning, SNMP, command line interface
  • SIPv2, SIPv2 over TLS, ISDN, T.38, G.722 HD Voice, RTP Security with SRTP, fax and modem bypass, DTMF relay.
  • Interoperable for voice and T.38 fax with leading SIP service providers, softswitch vendors, and major IP-PBX manufacturers

Access to SN5541 Datasheet

The SN5570

As is consistent with all Patton SmartNode products, the SN5570 Series are state of the art ESBRs and also provides policy-based IP routing. This Patton ESBR accommodates 1 E1/T1/PRI, up to 30 VoIP calls or 15 SIP Sessions (SIP B2B calls). It is also upgradable, contains SIP-TLS, SRTP and can support 16 Transcoded Calls, 2x Gig Ethernet and contain an external UI power source. Learn more features:

  • Supports 30 VoIP Callssn5570
  • Full VoIP Protocol Support
  • Full Telephony Features
  • Outstanding Interoperability
  • Class A Compliance
  • High Precision Clock (HP) Option
  • Supported by SmartNode Redirection Service

Now, take a look at the comparison chart again to see the four products side by side!

See More Patton eSBCs


Cost saving is one of the main reasons for many businesses and enterprises to move to VoIP. For businesses that deploy SIP trunks, it may be tempting to cut corners by using lower cost network elements, or by omitting some devices they considered “non-essential” but nice-to-have.

One question we often hear is “Why can’t I just connect my IP Phone or IP PBX to a SIP trunk?” Well, to answer that question, let’s take a look at the risks you are exposed to without an extra protection.

Issue #1 – Security

You may encounter unexpected high phone bills. According to the Communications Fraud Control Association (CFCA) report, the Internet-based toll fraud cost small business victims $6.08 billion in 2015. Hacking, spamming, and tampering are difficult to prevent without an extra layer of protection.

Failing to encrypt the SIP signaling data can expose such information as user credentials, phone numbers, IP addresses and aspects of the company network topology to malicious intruders.


Both SIP signaling information and media content (digitized voice) must be protected (hidden) by encryption.

A high-quality eSBC like Patton’s SN4451 Series will provide a rich set of security features that protect the provider WAN network and the customer LAN from each other, as well as from external security vulnerabilities.

Issue # 2 – Reliability 

IP telephony operates over a complicated computer-based network and it can have network failure and downtime if it’s not protected. Such network failures can cause gaps in a company’s phone service resulting in disrupted communications and loss of business continuity.


Patton’s SN4511 eSBCs provides a failover mechanism, and that also provides media gateway and IP routing functions, can deliver survivability for voice and data over a fallback connection to the local phone company (PSTN).

Issue #3 – Service Quality

Bad service quality is the worst. You could lose customers or subscribers because of the poor voice quality or unreliable service.


Patton’s SN4451 eSBCs provide dual Quality of Service (QoS) mechanisms that include:

  • Bandwidth Reservation – minimum link capacity allocated for voice packets
  • Downstream QoS – throttling mechanisms that limit and slow down large downstream data bursts to prevent flooding the capacity of the link.

Issue #4 – Interoperability

Potential business customers have selected innumerable brands of (traditional or IP-based) PBXs and phones. How many can you realistically certify for guaranteed interoperability with your network elements, protocols, and services?


Patton’s eSBCs provide legacy interfaces that IP-enable existing ISDN and POTS business phone systems helps businesses preserve the value and extend the useful life of their capital investments in traditional telephony solutions. While taking advantage of the cost-saving and operational benefits of IP telephony, such solutions enable companies to migrate to converged communications at the pace they deem most comfortable and cost-effective.

Download Patton’s full white paper here.

More Benefits from Patton’s SN5541 eSBCs

Patton’s SN5541 Series acts as VoIP gateway, eSBC, access router and QoS CPE all in one device. It also monitors, prevents, reduces, and resolves network and voice quality problems. Learn more here!


  • Up to 8 FXS interfaces
  • Advanced Local Call Switching
  • Network Monitoring
  • Auto-Provisioning
  • Easy Management & Provisioning
  • Full VoIP protocol support
  • Made in the USA
  • Free Software Upgrades


Fast-food chains typically experience a 10 to 50% boost in sales after installing digital menu boards. – According to Digital SignageToday. Among quick-service restaurants (QSRs) studied, 11% achieved payback on their investment within 6 months and another 30% within 12 months.

The use of small-screen digital displays is growing. However, implementing new digital signage comes with a few challenges. Luckily, the CopperLink PoE Ethernet Extender kits (CL 1101) from Patton Electronics has the solutions. Let’s focus on the top three challenges: Cost, Distance, and Infrastructure.


Challenge One: Cost

To deliver requisite electrical power to the desired signage location, AC power construction may be required: opening walls, digging into the pavement, running the wiring, installing power connections, and then cleaning up the mess. This process can cost your business a fortune.


The CopperLink Ethernet Extender eliminates the need for construction projects to install network cabling, electrical service wiring, or power outlets. Because the Patton PoE solution leverages low-voltage copper twisted-pair wiring to deliver power to PoE screen panels, the high costs of contracting and licensing a high-voltage cabling project are entirely avoided.

Challenge Two: Distance

In many applications (notably outdoor and campus environments), the optimal position for the digital sign is located far beyond the 300 feet (100 meters) reach of standard Ethernet.


Available in commercial desktop (CL1101) and hardened-industrial (CL1101E) enclosures, Patton’s PoE Ethernet Extender kits can extend Ethernet connectivity up to 3,300 feet (far beyond 330 feet limit for standard Ethernet) while delivering up 15 watts of electrical power to PoE endpoint devices – all transmitted across existing common copper phone wire.

Challenge Three: Infrastructure

Many project sites lack sufficient installed infrastructure to support IP-network communications between the display panel and the computer that manages and controls it. The same may also be true or supporting electrical wiring to and power outlets at the display screen location.


The remote unit in these kits does not require a local power source. Even so, it provides up to 15 watts of PoE power to the remotely connected digital sign (or other PoE-enabled devices).

The solution uses network bridging technology to transmit Ethernet LAN traffic transparently to all higher-layer protocols.

So do you think PoE Ethernet extender technology will be a game-changer for mass adoption of digital signage?Check out CL 1101 Ethernet Extender!

Feel trapped by the limited distance of your Ethernet? Always have to relocate your device from a perfect spot because the Ethernet and power outlet are out of your reach? Thanks to the CopperLink 1101 PoE Ethernet Extender, you can finally say goodbye to those days and welcome a new level of flexibility!

If you are using a standard Ethernet, you may have noticed that there’s a 328ft (100m) distance limitation that restricts location options fro device installation. It also requires CAT 5 cabling or better, which often leads to installing new cabling infrastructure that may involve tearing into walls, ceilings, or worse.

The flexibility of device location makes a huge difference when it comes to such applications as building security or hospital monitoring. And that’s where CopperLink 1101 Extender comes into play.


What Does the CopperLink Ethernet Extender Do?

The CopperLink 1101 Ethernet extender extends an Ethernet or network segment beyond its distance limitation and enables Ethernet connectivity over previously installed copper infrastructure. The solution breathes new life into circuits previously deployed for such traditional non-IP applications as RS232/485 controls, alarms, CCTV, analog phones, intercom speakers, and others.patton-logo

With the CopperLink Extender, you can now install your IP terminal equipment exactly where you need it and instantaneously install PoE-compliant devices such as Wireless Access Points (WAPs), IP cameras, IP telephones, IP door stations with no additional overhead cost. See some highlighted features below:

  • Ethernet Extension – Extends 10/100 Base-TX Ethernet over 3300 feet (1005 meters) using 2-wire, 24-AWG twisted-pair, CAT 3, CAT 5e/6/7, or coaxial cable.
  • Delivers PoE – PowerPlus technology powers up both the remote CopperLink extender and the PoE enabled the device connected to it. No power is required at the remote location.
  • Transparent LAN Bridging – Passes higher layer protocols, including 802.1Q VLAN tagged and untagged packets. Fully transparent to various video compressions schemes such as WMV, MPEG-4, and MJPEG.
  • Plug and Play – Modems need no configuration to operate, Ethernet ports are auto-sensing 10/100, full or half-duplex.
  • Made in the USA – This Patton equipment is designed by Patton engineers and built in Gaithersburg, Maryland facility. Patton’s American-made manufacturing process delivers high-quality networking solutions with reliability you can trust.

Check out CL 1101 Ethernet Extender!

How important is QoS? It is extremely important. Especially for businesses that rely on their phones to be successful. But first, let’s start from the beginning. What does QoS stand for? It stands for “Quality of Service”.

What does QoS mean?

Well, it can mean a few different things but when it comes to VoIP, it’s simple. It’s how well your customers can hear you on the other line! As I had mentioned earlier, and I’m sure you will agree, this can be very important to businesses with call centers, inside sales teams, and customer support teams that use VoIP.

It is important to make sure you are ensuring the QoS of your phone calls! Doing this goes hand in hand with the way your business uses the Internet. I know this might sound confusing and right now you are probably saying “Why would the way I use my Internet affect my business’s quality of service?” So, allow me to explain.

Everything within your business that needs the Internet is hooked up to a router, most likely in your server room. It’s there that everything fights for whatever bandwidth that is available! If this is left unmonitored, bandwidth powerhouses like streaming video, or uploading will take as much as it wants. Kind of like an all-you-can-eat buffet!

When this happens, it leaves other things, like your VoIP phone system, with not enough bandwidth to function properly. This is where you can experience packet loss, resulting in voice delays, broken connections and even dropped calls.

But with a QoS router, like the Patton Smartnode 5200 Enterprise Session Border Router, you are able to prioritize how much bandwidth is used, and where it is used. This puts the bandwidth focus on your business’s important Internet assets, like your VoIP Phone system, but won’t starve other things in your office, like video conferencing or streaming videos.patton-5200

So if your business is experiencing VoIP troubles and you can’t figure out why, it may not be your VoIP service provider. You might just need a little QoS!

How do you manage the bandwidth in your office? Do you use the Patton Smartnode 5200? Or something different? We want to know!