esbc

Cost saving is one of the main reasons for many businesses and enterprises to move to VoIP. For businesses that deploy SIP trunks, it may be tempting to cut corners by using lower cost network elements, or by omitting some devices they considered “non-essential” but nice-to-have.

One question we often hear is “Why can’t I just connect my IP Phone or IP PBX to a SIP trunk?” Well, to answer that question, let’s take a look at the risks you are exposed to without an extra protection.

Issue #1 – Security

You may encounter unexpected high phone bills. According to the Communications Fraud Control Association (CFCA) report, the Internet-based toll fraud cost small business victims $6.08 billion in 2015. Hacking, spamming, and tampering are difficult to prevent without an extra layer of protection.

Failing to encrypt the SIP signaling data can expose such information as user credentials, phone numbers, IP addresses and aspects of the company network topology to malicious intruders.

Solution:

Both SIP signaling information and media content (digitized voice) must be protected (hidden) by encryption.

A high-quality eSBC like Patton’s SN4451 Series will provide a rich set of security features that protect the provider WAN network and the customer LAN from each other, as well as from external security vulnerabilities.

Issue # 2 – Reliability 

IP telephony operates over a complicated computer-based network and it can have network failure and downtime if it’s not protected. Such network failures can cause gaps in a company’s phone service resulting in disrupted communications and loss of business continuity.

Solution:

Patton’s SN4511 eSBCs provides a failover mechanism, and that also provides media gateway and IP routing functions, can deliver survivability for voice and data over a fallback connection to the local phone company (PSTN).

Issue #3 – Service Quality

Bad service quality is the worst. You could lose customers or subscribers because of the poor voice quality or unreliable service.

Solution:

Patton’s SN4451 eSBCs provide dual Quality of Service (QoS) mechanisms that include:

  • Bandwidth Reservation – minimum link capacity allocated for voice packets
  • Downstream QoS – throttling mechanisms that limit and slow down large downstream data bursts to prevent flooding the capacity of the link.

Issue #4 – Interoperability

Potential business customers have selected innumerable brands of (traditional or IP-based) PBXs and phones. How many can you realistically certify for guaranteed interoperability with your network elements, protocols, and services?

Solution:

Patton’s eSBCs provide legacy interfaces that IP-enable existing ISDN and POTS business phone systems helps businesses preserve the value and extend the useful life of their capital investments in traditional telephony solutions. While taking advantage of the cost-saving and operational benefits of IP telephony, such solutions enable companies to migrate to converged communications at the pace they deem most comfortable and cost-effective.

Download Patton’s full white paper here.

More Benefits from Patton’s SN5541 eSBCs

Patton’s SN5541 Series acts as VoIP gateway, eSBC, access router and QoS CPE all in one device. It also monitors, prevents, reduces, and resolves network and voice quality problems. Learn more here!

sn5541

  • Up to 8 FXS interfaces
  • Advanced Local Call Switching
  • Network Monitoring
  • Auto-Provisioning
  • Easy Management & Provisioning
  • Full VoIP protocol support
  • Made in the USA
  • Free Software Upgrades

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Fast-food chains typically experience a 10 to 50% boost in sales after installing digital menu boards. – According to Digital SignageToday. Among quick-service restaurants (QSRs) studied, 11% achieved payback on their investment within 6 months and another 30% within 12 months.

The use of small-screen digital displays is growing. However, implementing new digital signage comes with a few challenges. Luckily, the CopperLink PoE Ethernet Extender kits (CL 1101) from Patton Electronics has the solutions. Let’s focus on the top three challenges: Cost, Distance, and Infrastructure.

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Challenge One: Cost

To deliver requisite electrical power to the desired signage location, AC power construction may be required: opening walls, digging into the pavement, running the wiring, installing power connections, and then cleaning up the mess. This process can cost your business a fortune.

Solution

The CopperLink Ethernet Extender eliminates the need for construction projects to install network cabling, electrical service wiring, or power outlets. Because the Patton PoE solution leverages low-voltage copper twisted-pair wiring to deliver power to PoE screen panels, the high costs of contracting and licensing a high-voltage cabling project are entirely avoided.

Challenge Two: Distance

In many applications (notably outdoor and campus environments), the optimal position for the digital sign is located far beyond the 300 feet (100 meters) reach of standard Ethernet.

Solution

Available in commercial desktop (CL1101) and hardened-industrial (CL1101E) enclosures, Patton’s PoE Ethernet Extender kits can extend Ethernet connectivity up to 3,300 feet (far beyond 330 feet limit for standard Ethernet) while delivering up 15 watts of electrical power to PoE endpoint devices – all transmitted across existing common copper phone wire.

Challenge Three: Infrastructure

Many project sites lack sufficient installed infrastructure to support IP-network communications between the display panel and the computer that manages and controls it. The same may also be true or supporting electrical wiring to and power outlets at the display screen location.

Solution

The remote unit in these kits does not require a local power source. Even so, it provides up to 15 watts of PoE power to the remotely connected digital sign (or other PoE-enabled devices).

The solution uses network bridging technology to transmit Ethernet LAN traffic transparently to all higher-layer protocols.

So do you think PoE Ethernet extender technology will be a game-changer for mass adoption of digital signage?Check out CL 1101 Ethernet Extender!

Feel trapped by the limited distance of your Ethernet? Always have to relocate your device from a perfect spot because the Ethernet and power outlet are out of your reach? Thanks to the CopperLink 1101 PoE Ethernet Extender, you can finally say goodbye to those days and welcome a new level of flexibility!

If you are using a standard Ethernet, you may have noticed that there’s a 328ft (100m) distance limitation that restricts location options fro device installation. It also requires CAT 5 cabling or better, which often leads to installing new cabling infrastructure that may involve tearing into walls, ceilings, or worse.

The flexibility of device location makes a huge difference when it comes to such applications as building security or hospital monitoring. And that’s where CopperLink 1101 Extender comes into play.

copperlink-1101

What Does the CopperLink Ethernet Extender Do?

The CopperLink 1101 Ethernet extender extends an Ethernet or network segment beyond its distance limitation and enables Ethernet connectivity over previously installed copper infrastructure. The solution breathes new life into circuits previously deployed for such traditional non-IP applications as RS232/485 controls, alarms, CCTV, analog phones, intercom speakers, and others.patton-logo

With the CopperLink Extender, you can now install your IP terminal equipment exactly where you need it and instantaneously install PoE-compliant devices such as Wireless Access Points (WAPs), IP cameras, IP telephones, IP door stations with no additional overhead cost. See some highlighted features below:

  • Ethernet Extension – Extends 10/100 Base-TX Ethernet over 3300 feet (1005 meters) using 2-wire, 24-AWG twisted-pair, CAT 3, CAT 5e/6/7, or coaxial cable.
  • Delivers PoE – PowerPlus technology powers up both the remote CopperLink extender and the PoE enabled the device connected to it. No power is required at the remote location.
  • Transparent LAN Bridging – Passes higher layer protocols, including 802.1Q VLAN tagged and untagged packets. Fully transparent to various video compressions schemes such as WMV, MPEG-4, and MJPEG.
  • Plug and Play – Modems need no configuration to operate, Ethernet ports are auto-sensing 10/100, full or half-duplex.
  • Made in the USA – This Patton equipment is designed by Patton engineers and built in Gaithersburg, Maryland facility. Patton’s American-made manufacturing process delivers high-quality networking solutions with reliability you can trust.

Check out CL 1101 Ethernet Extender!

How important is QoS? It is extremely important. Especially for businesses that rely on their phones to be successful. But first, let’s start from the beginning. What does QoS stand for? It stands for “Quality of Service”.

What does QoS mean?

Well, it can mean a few different things but when it comes to VoIP, it’s simple. It’s how well your customers can hear you on the other line! As I had mentioned earlier, and I’m sure you will agree, this can be very important to businesses with call centers, inside sales teams, and customer support teams that use VoIP.

It is important to make sure you are ensuring the QoS of your phone calls! Doing this goes hand in hand with the way your business uses the Internet. I know this might sound confusing and right now you are probably saying “Why would the way I use my Internet affect my business’s quality of service?” So, allow me to explain.

Everything within your business that needs the Internet is hooked up to a router, most likely in your server room. It’s there that everything fights for whatever bandwidth that is available! If this is left unmonitored, bandwidth powerhouses like streaming video, or uploading will take as much as it wants. Kind of like an all-you-can-eat buffet!

When this happens, it leaves other things, like your VoIP phone system, with not enough bandwidth to function properly. This is where you can experience packet loss, resulting in voice delays, broken connections and even dropped calls.

But with a QoS router, like the Patton Smartnode 5200 Enterprise Session Border Router, you are able to prioritize how much bandwidth is used, and where it is used. This puts the bandwidth focus on your business’s important Internet assets, like your VoIP Phone system, but won’t starve other things in your office, like video conferencing or streaming videos.patton-5200

So if your business is experiencing VoIP troubles and you can’t figure out why, it may not be your VoIP service provider. You might just need a little QoS!

How do you manage the bandwidth in your office? Do you use the Patton Smartnode 5200? Or something different? We want to know!

patton-logoWith the release of Patton’s SN5541 Enterprise Session Border Controller, a few questions arose for me. First, what is the benefit of having an ESBC and second, why does this product stand out amongst the rest?

Well, I have the answers for you, but first, let’s discuss what and why you would want or need an ESBC.

 

What Does an ESBC Do?

An ESBC is deployed in the session layer and connects the enterprise communications infrastructure to the public Internet, session initiation protocol (SIP) trunk service providers and/or private networks. It terminates and reassembles received communications to manage traffic while ensuring that the entire UC solution is secure. To help make this a little less technical think of it this way, an ESBC acts like the security guard and only allows those with the right credentials in.

 

The Advantages of Patton’s SN5541

So let’s get to it, what really separates the SN5541 from its competitors? Well, some of the key differentiators are that it has an FXS long reach 10 km or 6.2 miles, that one line could be for each independent FXS port and it will still ring 3 phones at the end of that line, while also supporting all three different methods of message indication. It is also programmed with Dual software image, allowing your device to have active and passive software image, which gives you the possibility to do an immediate switch from one software image to the other quickly without rebooting. This is beneficial to you because if one image fails over, there is a backup of the other image in place. Patton also included secure zero touch provisioning through HTTPS, which makes things easy and secure, saving you time and labor. The 5541 also includes PacketSmart (License Required), which is a very powerful network assessment & monitoring tool used to observe customer networks and live calls, identifying any LAN or WAN issues that affect VoIP call quality.

sn5541SN5541 Features:

  • Up to 8 FXS interfaces2, 4 or 8 FXS ports. Up to 8 G.722/G.711 or T.38 calls simultaneously. Includes SIP TLS/SRTP.
  • Network Monitoring—Embedded Packet Smart Agent for network monitoring and assessment 24×7.
  • Auto-Provisioning—Secure zero-touch provisioning (HTTPS) for ease of use.
  • Easy Management & Provisioning—WebWizard, HTTPS zero touch provisioning, SNMP, command line interface. Automated mass provisioning with dual software image for efficient large-scale deployments
  • Full VoIP protocol support—SIPv2, SIPv2 over TLS, ISDN, T.38, G.722 HD voice, RTP Security with SRTP, fax and modem bypass, DTMF relay.

Another major benefit of the SN5541 series ESBC is that you will be able to have one single device instead of several separate devices. For example, you will no longer need an edge router, firewall or ATA you can simply deploy one SN5541 product which is essentially all of these devices rolled into one! Patton also has a  web wizard tool that you can use to create your own web wizard, they have also put together some templates for these web wizards which are accessible once deployed, to help get you started.

 

Exclusive Free 2-Year Warranty Promotion

VoIP and Patton Electronics have partnered to bring an exclusive promotion only available through VoIP Supply. With any purchase of a Patton SN5541 series ESBC you will receive a FREE 2-year enhanced warranty with on average savings of $30! Just add the SN5541 series ESBC that best suits your business needs and the 2-year Enhanced Warranty to the cart, then use Promo code 399 to receive the discount.

Patton SmartNode Gateways, Routers for Legacy VoIP SIP Trunking and IP PBX Connections

Patton Electronics provides network access and connectivity products such as gateways, routers, and session border controllers that support just about every telephony interface so that you can take advantage of VoIP in a variety of ways that suit your needs or existing infrastructure.

Back in 2012 we posted an interview with Tyler Delin, Product Manager at Patton, who gave us a background on the company.

“Patton is a family-owned-and-operated business that was started in 1984 by the three Patton brothers while students in college,” said Delin.

Delin went on to explain further:

“Patton’s niche was making modems and connectivity products for the telecommunications industry. Over the years Patton has taken those simple beginnings and expanded into a manufacturing company that today employs more than 170 people and provides over 1,000 products, with a focus on VoIP and Ethernet extension technologies. Today, Patton equipment is up-and-running in carrier, enterprise and industrial networks all over the world. We are headquartered right outside of Washington DC in the famous “technology corridor” and we have regional offices in strategic locations across the globe, with training and technical-support centers in Switzerland, Hungary, Italy, Lebanon, India and Vietnam.”

Patton SmartNode Gateways

Patton SmartNode gateways and routers integrates IP and TDM communications so that you can use voice-over-IP.

Common applications include:

  • Connecting traditional phones and PBX to a VoIP service provider (SIP Trunking)
  • Migrating a legacy PBX to an IP PBX
  • Gateway to the PSTN for an IP PBX

Patton SmartNode 5570 product overview

SIP Trunks Can Still Use PSTN Connectivity for Local Calls and Fallback

Patton helps you connect to VoIP but their line of SmartNode devices offer helpful PSTN features such as PSTN connectivity for local calls.

SIP trunks are great for saving money, powerful features, and more. But if your business has a high volume of local calls, continuing to utilize the PSTN with your SmartNode gateway may provide some benefits.

And if your business has multiple locations in different areas of the country, you can link Patton FXO gateways at each location via the Internet allowing you to take advantage of low cost, local PSTN calling in each region.

Additionally, for any business that relies on SIP trunking for telephony, SmartNode VoIP gateways can provide PSTN fallback in the event of an Internet outage.

Call centers live and die with voice connectivity. They can add a Patton SN4300 VoIP Gateway to their server closet to access the PSTN for failover, local calls, or just a gradual migration to VoIP and not have to worry about downtime.

Why trust Patton?

  • Unlike their competitors, Patton’s gateways include FREE post sales technical support and configuration help, including a 1 year warranty.
  • Patton’s SmartNode products offer gateway and router solutions with just about every telephony interface: PRI, BRI, T1, E1, etc so they will work with your network!
  • SmartNode supports SIP, H.323, and MGCP VoIP technologies.
  • SmartNode is a mature product, it has stood the test of time and is tested and deployed in hundreds of real-world networks.
  • When using 3CX, Patton works seamlessly as your gateway to the PSTN. Simply choose your Patton Gateway from the 3CX drop down menu.

Free Support and Upgrades

Patton offers the best customer support in the industry and it’s free.

You can call Patton before or after you purchase a SmartNode device and they will answer your questions free of charge.

They also offer guaranteed response and remedy times plus as 24/7 support, for an additional fee.

And if you’re in need of professional services, Patton can help you with system design, installation, configuration and more.

All Patton products have a standard 1 year warranty. Patton Enhanced Warranties are also available if your business needs advanced replacement protection should the device fail – If your unit goes down, your replacement will be shipped next-day priority at no cost to you.

Click here to learn more about Patton SmartNode VoIP Gateways or, call us at 800-398-VoIP for more information.

The Patton Smartnode 4300 series gateway and Smartnode 4400 series gateway-router have been useful to the VoIP world for many years as a high port count FXS gateway, or IP Channel Bank. Now, with the addition of 8 new models, the SN4300 and SN4400 offer FXO connectivity as well.
The Patton Smartnode 4300 series is a VoIP Gateway offering 12, 16, 24, or 32 FXS or FXO ports.  Similar to the SN4300, the 4400 is an enhanced package including a router.  The Smartnode 4400 offers complete access routing with 2 10/100 Ethernet ports, NAT, Firewall, PPPoE, DHCP, DynDNS, multiple VLANs & VPN with IPsec.
High port count FXO gateways allow for some key features in SMEs.  First, they allow for PSTN connectivity for local calls. Using SIP trunks is great, but if a high volume of your calls are local, why not use the PSTN? Two and 4 port FXO gateways are readily available, but larger businesses may need more, and stacking gateways is no fun. If the SME has multiple locations in different geographic regions, adding high port count FXO gateways at each location and linking them via the Internet allows the business to take advantage of low cost local PSTN calling in each remote region.
In large organizations who rely on SIP trunking for their voice communications, the Smartnode 4400 and 4300 can provide PSTN fallback in the event of an Internet outage. The SN4300 is a fantastic addition to the server closet for call centers where voice connectivity is the absolute heart of the business and downtime cannot be tolerated.
The Smartnode 4300 and 4400 is also a great appliance for businesses who want to move to VoIP in a gradual series of steps and not all in one weekend. You can start by implementing a VoIP PBX and using an FXS gateway to give your users the ability to continue to use their analog phones. Or you can connect your IP PBX to the PSTN so you can learn how to best use the features in your VoIP PBX while still relying on the trustworthy service of your PSTN for access.

The Patton Smartnode 4300 series gateway and Smartnode 4400 series gateway-router have been useful to the VoIP world for many years as a high port count FXS gateway, or IP Channel Bank. Now, with the addition of 8 new models, the SN4300 and SN4400 offer FXO connectivity as well.

The Patton Smartnode 4300 series is a VoIP Gateway offering 12, 16, 24, or 32 FXS or FXO ports.  Similar to the SN4300, the 4400 is an enhanced package including a router.  The Smartnode 4400 offers complete access routing with 2 10/100 Ethernet ports, NAT, Firewall, PPPoE, DHCP, DynDNS, multiple VLANs & VPN with IPsec.

SN4300_app2-1

High port count FXO gateways allow for some key features in SMEs.  First, they allow for PSTN connectivity for local calls. Using SIP trunks is great, but if a high volume of your calls are local, why not use the PSTN?  Two and 4 port FXO gateways are readily available, but larger businesses may need more, and stacking gateways is no fun. If the SME has multiple locations in different geographic regions, adding high port count FXO gateways at each location and linking them via the Internet allows the business to take advantage of low cost local PSTN calling in each remote region.

In large organizations who rely on SIP trunking for their voice communications, the Smartnode 4400 and 4300 VoIP gateways can provide PSTN fallback in the event of an Internet outage. The SN4300 is a fantastic addition to the server closet for call centers where voice connectivity is the absolute heart of the business and downtime cannot be tolerated.

The 4300 and 4400 Patton Gateways are also great appliances for businesses who want to move to VoIP in a gradual series of steps and not all in one weekend. A gradual migration to VoIP is achieved by implementing a VoIP PBX and using an FXS gateway to give your users the ability to continue to use their analog phones. Or you can connect your IP PBX to the PSTN so you can learn how to best use the features in your VoIP PBX while still relying on the trustworthy service of your PSTN for access.

3CX Windows-based phone system is quickly becoming one of the most popular IP PBX solutions available today. And why not? You don’t have to buy new hardware, you can run 3CX on just about any Windows machine.  3CX is easily scalable, you buy the license to cover your maximum number of concurrent calls with no recurring licenses to purchase (although upgrade insurance is recommended).
3CX phone system includes all the standard features you have come to expect from an IP PBX… call switching, routing, queing, presence, call waiting, caller ID, transfer, hold, 3 way calling, softphone ability and a fax server. 3CX is managed via a web console, making extension management a point-and-click event. Most importantly, when using 3CX, you can use any standard SIP IP phone so that you are not tied to one brand or very few models. 3CX works seamlessly with Cisco, Polycom, Yealink, Aastra, snom, Panasonic and many more.
So with this ‘Eagle-eye’ view of the 3CX phone system, I am sure you want to rush out and buy it! But of course there is so much more to installing a new phone system such as connectivity – how are you going to get dial tone to your phones? Also, what are you going to do about all those older analog phones you just bought not that long ago? Even though 3CX is much less expensive than some of the alternatives like Avaya, Shoretel, or NEC, ripping out an old phone system and installing all new phones is not cheap.  To solve these problems, 3CX has partnered with Patton to provide your solution for connectivity.
3CX Windows-based phone system is quickly becoming one of the most popular IP PBX solutions available today. And why not? You don’t have to buy new hardware, you can run 3CX on just about any Windows machine.  3CX is easily scalable, you buy the license to cover your maximum number of concurrent calls with no recurring licenses to purchase (although upgrade insurance is recommended).

3CX phone system includes all the standard features you have come to expect from an IP PBX… call switching, routing, queing, presence, call waiting, caller ID, transfer, hold, 3 way calling, softphone ability and a fax server. 3CX is managed via a web console, making extension management a point-and-click event. Most importantly, when using 3CX, you can use any standard SIP IP phone so that you are not tied to one brand or very few models. 3CX works seamlessly with Cisco, Polycom, Yealink, Aastra, snom, Panasonic and many more.

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