How to Troubleshoot Jabra’s PanaCast When the Video Image Doesn’t Show

Nothing is more frustrating when your web camera is not working properly! When that happens, here are a few things you can try:

Have you selected the Jabra PanaCast as the default video device in your video conferencing application?
If you are using a Windows OS computer, is your camera being detected under Imaging Devices or Camera in the Device Manager?
Can the problem be a bad cable?
- You should use the included 1m/3ft cable or the optional Jabra 1.8m/5.9ft cable.
- You can try another original Jabra PanaCast cable with a working camera to rule out the cable issue.
Are you using a USB extender cable or USB hub solution?
- Click here to check if your cable is from Jabra’s approved list of extender cable and USB hub solutions.
Does your PanaCast camera have the latest firmware?
- You can use Jabra Direct to check for updates and install the latest firmware.
- Using the latest firmware will avoid issues.

Before you leave, be sure to check out Jabra’s newest members of the PanaCast family: the PanaCast 20 and Pancast 50! These secure and portable web cameras are designed to advance video collaboration by offering video that surpasses the standards.

Ying-Hui Chen

Ying-Hui ( Evy), has been working at VoIP Supply since November 2015. She is currently working in the Marketing Department helping with market research, SEO analysis/ tracking, email marketing and blogs. Connect with her on LinkedIn.